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|Roger Tabbal Biography|
Director of IT, Customer Service Management, AccorHotels
With over 21 years of experience in the hospitality industry, I have opened and been involved in IT design, architecture of multiple hotels opening and takeovers. I also supported the implementation of corporate IT standards and Initiatives.
I joined Mövenpick Hotels & Resorts in 2011 as Director of IT for the Mövenpick JBR and JLT in Dubai, UAE. Later, promoted to Cluster Director of IT for Dubai where I handled the hotel operations of the six hotels in Dubai. In 2016, I joined the corporate office as Director of IT – Customer Service Management; in charge of the operation & reporting line for the IT Managers in all hotels worldwide (80 hotels), Implementation of IT brand standards in operating hotels, Demand management, relationships with hotel General Managers and owners functional leadership of hotel IT departments.
Currently in charge of Customer Service Management in Middle East & Africa which is the day-to-day management and maintenance of all hotel IT operations, including being the first point of contact for any IT-related matters in the properties. It is also responsible for maintaining alignment between IT functions by ensuring that operations and services meet agreed strategic goals and comply with Accor’ IT governance structures and brand standards.
I have handled several large projects such infrastructure upgrade, cost optimization, clustering, IT brand standards and Opera cloud & Simphony cloud implementations.
I am part of corporate IT Executive committee and participate in all new technologies recommendation, reviews and decisions.
I am Lebanese and speak English, French and Arabic with teaching diploma in computer science which is equivalent to master degree.
Nominated twice as best IT person in Middle East in the hospitality award and I merited it in 2016.
I live in Dubai with my wife and two daughters since 2006.