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The following webinars are listed in chronological order and are available at no cost to members of HTNG. A special thank you to our members who have dedicated their time to share their expertise with you.
Have a webinar idea? Contact us with a description of educational needs and we may develop a session!
Previous episodes of HTNG's Blockchain Webinar Series and other webinars can be downloaded below, or watched online on HTNG's YouTube playlist.
Global Strategy Team: Quality of the Guest Experience
Date: December 3, 2019
Date: May 30, 2019
The sheer variety of alternative payment methods available to hospitality brands has grown exponentially in recent years. From well-known global wallers such as ApplePay, to hyper-local APMs such as Boleto in Brazil, there are more ways to take payments today than there have ever been. But which payment methods should your hospitality brand support? And how many? This webinar will examine the importance of establishing the right payment mix to increase overall sales conversions, grow revenues and identify the APMs that will appeal to your customers at both local and global levels.
Date: April 30, 2019
Our webinar with Richard Sheinis will explain legal considerations for using blockchain. This includes details on privacy and security when it comes to using blockchains, legal risks, and more. Register to attend this session of HTNG's Blockchain Webinar Series if you are interested in learning more about GDPR and other laws from around the world being passed, what they do, and how they influence this emerging technology.
Date: February 26, 2019
What are alternative payment methods (APMs), and why should your hospitality brand care about them? This webinar, the first in a series, takes HTNG members through the basics of alternative payment methods, who the major players are, and which ones your customers are most likely to care about. You’ll learn why it’s important to provide a variety of payment choices – both card-based and non-card-based – in both your booking and ancillary merchandising channels, and how the right APMs can both increase conversion rates and reduce your transaction costs.
Date: February 22, 2019
This webinar will show and explain a blockchain use case, and the code used to develop key components. This session is intended to be more technically oriented for those who want to see and understand the code and development of a blockchain. Attend this session of HTNG's Blockchain Webinar Series if you are interested in drilling down into an example blockchain use case to the point of viewing code for Smart Contract, block transactions, and tokens.
This webinar will look past what blockchain is and how it can be used to learn how blockchain actually works. This session is intended to be more technically oriented for those who want to know what happens behind the scenes on various blockchain platforms. Attend this session of HTNG's Blockchain Webinar Series if you are interested in learning what happens when you transact on a blockchain, the various structures of data blocks, how blocks are signed and added to the chain, differences between Proof of Work and Proof of Stake, or to learn what a Smart Contract is.
The session will explore the hype and hurdles faced by another compelling use case for blockchain in hospitality. Attendees have an opportunity to learn from two experts currently building solutions. Live attendees will be able to submit questions to learn and participate in this emerging technology.
The session will explore the hype and hurdles regarding how loyalty programs are potentially affected by blockchain, which use cases are currently feasible, as well as some predictions for how and when hospitality brands will be able to embrace Blockchain in their customer-facing or back office loyalty operations. Attendees have an opportunity to submit questions to the presenter, Charles Ehredt who has been tackling these hurdles at Currency Alliance over the past several years.
The session will summarize some of the most popular use cases for blockchain in hospitality. Several startups and established technology companies are already developing solutions for distribution, loyalty and identity management to name a few. Attendees will learn more about the hype and hurdles these solutions face, and have an opportunity to ask the presenters questions to become more familiar with these unique use cases that will be explored in greater detail on subsequent webinars.
Doug Rice and Andrew Sanders, Co-chairs of HTNG’s Blockchain Workgroup, will lead a
management-oriented webinar on “Blockchain 101.” The session will introduce the key concepts behind blockchain,
why it was conceived and where it fits in the world of similar technologies. The session will outline common
characteristics of all blockchains and differentiate public, private and consortium blockchain
As many global companies are investing in blockchain, both hospitality and non-hospitality use cases will be examined to focus on the potential applicability in hospitality and travel.
Many hospitality organizations are working to successfully implement subject access rights into their business processes. Validating data subject requests, verifying identity, finding data across disparate systems and taking the necessary actions can be proven difficult and time consuming. Putting the right processes and tools in place can help organizations react and fulfill data subject access requests more effectively, enabling hospitality businesses to be mindful of guest rights regardless of how they are interacting with them. In this webinar we will discuss key processes businesses can implement to address data subject access rights across global regulations, such as the GDPR and the California Consumer Privacy Act.
Presenter: Brian Hussey, VP of Cyber Threat Detection & Response, Trustwave
According to former FBI Director Robert Mueller, "there are only two types of companies, those that have been hacked, and those that will be." As cyber threats escalate and become more sophisticated, enterprises need to move beyond protecting the network and endpoints to adopt a proactive approach to cyber defense, one that incorporates cyber preparedness and threat intelligence. Join this webinar, hosted specially for HTNG members, as a cyber threat intelligence expert from Trustwave examines the motivations and sophisticated strategies used by today's cybercriminals.
During the presentation, we will:
HTNG's API Registry Workgroup Co-chairs are hosting a webinar to introduce the tool being developed by the group. The HTNG API Registry was created to make it easier for hospitality technology solution providers and consumers to identify products that are or can be integrated in order to improve solutions. This webinar will provide an interactive demonstration for individuals wanting to take their solutions further by listing their products, APIs and integration partners in the HTNG API Registry, and demonstrate User Acceptance Testing of the pre-release API Registry.
Presenter: Ted Harrington, Executive Partner, Independent Security Evaluators
Security researchers recently discovered the KRACK vulnerability, a critical and widespread security flaw which undermines the WPA2 protection mechanism in enterprise class wireless routers. This webinar examines the business impact of the technical issue in a hospitality context, analyzing:
Presenter: Steve Martin, Chief Technology Officer, Ruckus Wireless, CBRS Alliance & WBA Board Member
The Citizens Broadband Radio Service (CBRS) spectrum represents an opportunity for the hospitality industry to leverage new technologies for in-building cellular deployments, private LTE communications and drivers of IoT connectivity. Steve Martin, Chief Technology Officer for Ruckus Wireless and Board member for both the CBRS Alliance and the Wireless Broadband Alliance, will contrast the value that CBRS will bring to hospitality with the current state of cellular and connectivity options available.
Presenter: Paul Golden, Vice President Market Development, The Wireless Power Consortium
New applications including medium power and kitchen are being introduced to expand the market for wireless charging in hospitality. The Wireless Power Consortium will give an overview on the role they play in wireless charging and deliver the participants industry growth statistics, an adoption curve (in relation to other standards) as well as consumer awareness and adoption trends. The audience will also learn where consumers want wireless charging, where hotels fit, what usage data has been used in hospitality and specific hospitality installations/examples.
Presenter: Jon Garside, Aruba, a Hewlett Packard Enterprise Company
What is on your network? What is the user and device doing? Where is your data going? These are questions an effective security program should address, but new IoT devices present a challenge for guest & operations networks. Join this webinar to learn how to harmonize the security policies from the perimeter to the center of your business.
Presenter: Frank Jewett, VP of Hospitality, UIEvolution, Inc.
Presenter - Brian Hamilton, Senior Director of Global Risk Products, Visa, Inc.
Presenter - Yanick Pouffary, Chief Technologist, Mobility & Networking Technology Services, HP Enterprise
Presenter - Frank Jewett, Executive Director of Product Solutions, UIEvolution, Inc.
Bluetooth has become ubiquitous in mobile phones, and is gaining traction in other aspects of technology - but how can hotels leverage recent advancements in Bluetooth? This session covers the technology behind Bluetooth and Bluetooth Low Energy while identifying different capabilities and use cases that each technology enables. you will leave this session with a deep understanding of the technology and the potential innovations it may enable in your hotels.
Presenter - Perry Correl, Principal Technologist, Xirrus
Exploding bandwidth needs and wireless coverage are driving the importance of a robust and reliable wireless network in hotels. This session covers recent advancements and deployment strategies for wireless technology in the hospitality industry. Consumer devices and the evolution of wireless technology are also discussed at length in this webinar. Other topics include:
Presenter - Greg Dawes, Senior Sales Engineer, Zhone Technologies
The session includes vital information about PON and its importance to the hospitality industry. If you are planning on upgrading your network infrastructure of building a new network, this webinar will provide insight into a cabling infrastructure with an expected lifetime of several decades. Topics covered in this session include:
Presenter - Jim Parker, Senior Manager – Antenna Solutions Group, AT&T Services, Inc.
Small cell technology can improve cellular coverage at your properties. This session covers the basics of small cells and shares how best to leverage that technology in the hospitality industry. This session will explain small cells and provide insights into deploying this technology. It will cover the future of small cells as 4G becomes the standard for cellular communications. Topics covered in the session include:
What are small cells?
Power & Back-haul requirements:
The Future of Small Cells
Presenter - Dave Cunningham, Enterprise Market Manager, Corning MobileAccess
Are you evaluating fiber optics as an alternative to copper cabling in hotels? Do you want to know more about this bandwidth-expanding solution? If so, then consider this webinar. Fiber 101 represents the first webinar in a series from the HTNG Fiber to the Room Workgroup. Fiber optic types, construction, benefits, performance and other related topics are presented.
Presenter - Nick Irvine, Consulting Systems Engineer, Cisco Systems Inc.
Wi-Fi is a critical product offering for hospitality, rapidly becoming a must-have service, but sometimes difficult utility to manage efficiently. A Cisco consulting engineer takes viewers through a summary of Wi-Fi trends that are impacting hospitality, provide system design guidelines, optimization tips and best practices for hospitality deployment of Wi-Fi technologies and provide a look into the future of Wi-Fi offerings.
Presenter - Cal Calamari, Senior Consultant, Motorola Solutions
The adoption of smartphones and tablets will grow with a 30% CAGR through 2014. 90% of these devices will be Wi-Fi™ enabled with a projection that 64% of all mobile IP traffic will be video by 2013. Hoteliers are confronted with supporting this proliferation of guest mobile devices and guest applications on the hotel’s wireless LAN along with new staff devices. This webinar will explore the direction of these devices, the types of applications guests and staff will be using, the new IEEE 802.11ac Wi-Fi standard, what hoteliers should be planning for and how they can leverage their Wireless LAN to improve operational efficiency and engage their guest better by providing new guest services to ensure a great guest experience.
Presenter - Kevin Robinson, Senior Marketing Manager, Wi-Fi Alliance
Connecting video devices in a guestroom, or even in other locations throughout hotels has always been problematic. The right connector always seems to be missing, or the available input/output jacks aren't compatible. Learn about a new industry standard from the Wi-Fi Alliance that should help make those issues a thing of the past.
Miracast™ is a solution for seamlessly displaying video between devices, without cables or a network connection. Users can do things like view pictures from a smartphone on a big screen television, share a laptop screen with a conference room projector in real-time or watch live programs from a home cable box on a tablet. Miracast connections are formed using Wi-Fi Direct™, so access to a Wi-Fi® network is not needed. The technology is particularly suited for hotel applications because it works across a variety of devices, regardless of brand. Connections are easy to set up and use since the devices choose the appropriate settings automatically.
802.1x Security Standard (2012)
Presenter - James Holder, Senior Network Engineer, Swisscom Hospitality
For well over the last decade, security has played a major role in any LAN and Wireless-LAN infrastructure. One of the earlier security concerns that many industries had was how can they authenticate a user or a device before it gains access to a network medium. IEEE developed the 802.1x standard to address these security concerns. The 802.1x standard (Port-Based Network Access Control) takes advantage of some of the physical properties of the IEEE 802 standard and creates an Authentication, Authorization and Accounting framework.
The 802.1x standard was initially created to address access control on the LAN. However, because wireless networks were quickly becoming the preferred medium and thus extending a company network infrastructure, IEEE later modified the 802.1x standard to include 802.11/WLAN. As more and more industries, especially the hospitality industry, extend their networks (LAN and WLAN) into public areas, the network infrastructure needs to have a security mechanism to control access where a user/device is allowed to go and create an audit trail. This webinar includes a brief history of 802.1x, the components of its framework, how it works, the advantages and disadvantages, and how it can be incorporated into an existing infrastructure. The targeted audience for this webinar is anyone with basic to intermediate network knowledge who is looking to better understand this technology and how it can enhance their network infrastructure from a security perspective.
802.11u Wi-Fi (2012)
Mobile data requirements are doubling every year and are already starting to overwhelm data networks. Major Mobile Network Operators (MNOs) worldwide have embraced offload to Wi-Fi as the only practical solution. However, roaming connections to Wi-Fi are rarely automatic or instantaneous, if available at all. The 802.11u specification addresses this problem by facilitating automated connections and handoff between cellular and Wi-Fi, and it potentially enables usage tracking for revenue sharing among roaming agreements. In addition, the 802.11u specification is really a next generation, improved WiSPr protocol. As such, the new specification will improve the usage, security, and roaming in hotspots like no technology before it.
Interest has continued to grow in the role of Wi-Fi in the public arena. Mobile Network Operators (MNOs), struggling to cope with the deluge of data being sent to and from Wi-Fi enabled devices such as smartphones and mobile-connected tablets and notebooks, are considering Wi-Fi hotspots as a means of offloading their congested cellular services. MNO’s are also considering Wi-Fi as a tool for retaining customers and attracting new ones. Existing hotspot operators will be presented with opportunities to embrace new revenue streams and business models as the market evolves. The industry is addressing the primary shortcoming of the Wi-Fi hotspot (ease-of-use) with new technology and standards based on IEEE 802.11u which promises enhanced network selection and roaming capabilities that will make Wi-Fi as easy to use as a cellular service.
This webinar covers the how the 802.11u standard improves security, the ease of use for end users, and authentication of Wi-Fi hotspots; what the standard includes; and a projected timeline on the release.
HSIA & Bandwidth Management for Hospitality (2011)
Presenter - JP Hebert, Vice-President of Business Development, Elfiq Networks
The Internet has become a part of almost everybody’s daily routine, for business, personal interest or both. Guests, often with more than one device and with access to premium or HD content, have increasing demands on internet service. Hoteliers and system providers who are trying to keep up with these demands will benefit from this webinar to learn more about ways to manage this.
This webinar outlines what guests are expecting from their hotels’ HSIA, covers current and future technology trends, and also provides strategies on how to improve this guest and corporate amenity. The Infrastructure Resource Team arranged for Elfiq Networks to lead this webinar on the subject to provide clear information about bandwidth management options. The session will outline best practices and what other properties are leveraging in the small-to-midsize hotel space as well as the larger properties.
Presenter - Iain Kenney, Director of Product Marketing, LG-Ericsson
Vendors are pushing virtualization to solve nearly every technology problem, without explaining what it is or why it will help. Servers, networks, and even workstations are all coming under the virtualization umbrella. This webinar helps explain what virtualization is and how it might benefit your organization when planning for new services and technologies. HTNG’s Infrastructure Resource Team's focus includes the opportunities and challenges of Network Virtualization, so they arranged for LGEricsson to lead a webinar on the subject to provide clear information about network design options. The session helps separate fact from myth, discussing several technologies and their applicability – or lack thereof – in the small-to-midsize hotel space.
Hospitality Optical Transport - GPON (2011)
Presenter - Greg Dawes, Systems Engineer, Zhone Technologies
The bandwidth to support guests is ever-increasing and the convergence of multiple services over an IP infrastructure is adding to thatincreasing demand. Traditionally, copper has been used to provide the transport for the different services such as telephone, TV, and Internet access, but the increasing costs of copper coupled with the decreasing fiber-optic cable costs and increasing bandwidth demands, has made the use of optical fiber more attractive. This presentation will cover the different fiber deployment options like Active Ethernet and PON, the equipment required for each option, and an analysis of when a fiber deployment makes sense.
Long Term Evolution (LTE) Cellular Systems (2011)
Presenter - Cathy Zatloukal, Principal, 5thGenWireless
Long-Term Evolution (LTE) is the newest version of 4G cellular technology now being deployed, and it has important implications for hotel wireless network design and cellular coverage support. More and more guests are using smart phones and tablet PCs to collaborate with colleagues and/or access personal content in the guest room. How will the introduction of LTE-enabled smart phones and tablet PCs impact the guests' expectations of in-room entertainment services (i.e., voice, Internet access, and TV services)? Cathy also discusses the impact of LTE on the hotel's existing LAN, WLAN, and cellular infrastructure.
The content is most appropriate for financial and general management members, rather than for technical staff.