- About Us
|HTNG Strategic Pillars - Global Strategy Team|
HTNG regularly identifies the greatest challenges and opportunities within the business of IT in hospitality. These priorities have been divided into the below Strategic Pillars.
To increase progress and performance in these areas across the industry the HTNG Global Strategy Team was formed. This team’s primary purpose is to bring focus and attention to the Strategic Pillars and align HTNG Workgroups to higher strategic concepts.
The Global Strategy Team is lead by Strategy Chairs elected bi-annually for each Strategic Pillar Strategic Advisors appointed from HTNG’s Board of Governors.
All HTNG members are encouraged to join the HTNG Global Strategy Team here.
If you are a not a member of HTNG, but wish to attend a Global Strategy Team call, please fill out this interest form.
The upcoming meeting schedule and topics for the Global Strategy Team can be viewed here.
Quality of the Guest Experience
Mission: Increase guest satisfaction by providing hotel guests cutting edge technologies and personalized content with a focus on reducing costs, improving efficiencies and enabling the staff to connect more directly with guests.
Strategy Chair:Roger Tabbal, Accor Hotels
Strategic Advisor:Marco Trecroce, Four Seasons Hotels & Resorts
Current Workgroups:Frictionless Check-in, Converging AV and IT, Personalization (Pre-Charter)
Marketing and commercial technologies
Mission: Improve and leverage hospitality organizations' uses of technology that support commercial strategies while strengthening the internal relationships between a hotel brand CIO, CMO and CTO.
Strategy Chairs:Jacqueline, Nunley, Salesforce
Strategic Advisor:Calvin Anderson, Domio | Kristie Goshow, Preferred Hotels and Resorts | Tammy Lucas, Best Western International | Flo Lugli, Navesink Advisory Group LLC
HSMAI Members:Please fill out this form to join the group!
Mission: Provide hotel chains and independent hotels a way to represent their brand identity and products through all channels seamlessly to enable more complex and dynamic revenue management strategies and ultimately sell a guest experience that matches their needs.
Strategy Chair:Tom Coulthurst, Oracle Hospitality
Strategic Advisors:Sarah Fults, Vice President, Distribution, MGM Resorts International | Lorie Grant, InterContinental Hotels Group | Brian Kirkland, Choice Hotels International
Current Workgroups:Unique Hospitality Identifier (UHI), Open Payments Alliance (OPA), Attribute Modeling for the Distribution Ecosystem (AMDE)
Mission: Provide insights into emerging technologies, ease the difficulty of deploying and accelerate the pace of modernizing infrastructure.
Strategy Chairs:Dayna Kully, 5thGenWireless | Dick Wagner, Marriott International
Strategic Advisor:Yvette Vincent, Delaware North
Current Workgroups:Fiber to the Room, Improving the Guest Wi-Fi Experience, Internet of Things, 5G for Hospitality, Wireless Power
Mission: Increase security awareness beyond compliance, promote best practice security measures, and develop a common understanding of risks and threats targeting the hospitality industry.
Strategy Chair:John T Bell, Ajontech LLC
Strategic Advisor:Dan Kornick, Loews Hotels
Current Workgroups:CISO Forum, Payments, Staff Alert Technology, Global Privacy, Risk Assessment (Pre-Charter)
Mission: Give operational stakeholders the ability to measure whether a solution makes a positive, neutral or negative influence and include the evaluation of sustainability, cost savings, staff retention and satisfaction, brand goal attainment and more.
Strategy Chair:Matthew FitzGerald, Aerohive
Strategic Advisor:Wendy Mertz, Hard Rock International
Current Workgroups:API Registry, Blockchain, Business Analytics Transactional Extract (BATE)