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|HTNG Strategic Pillars|
HTNG has identified the greatest challenges and opportunities within the business of IT in hospitality. These concepts have been divided into the following Strategic Pillars.
To increase progress and performance in these areas across the industry, Strategy Chairs and appointed Strategic Advisors from HTNG’s Board of Governors form the newly established HTNG Global Strategy Team. This team’s primary purpose is to bring focus and attention to the Strategic Pillars and align HTNG Workgroups to higher strategic concepts.
To join HTNG's Global Strategy Team, please click here.
Quality of the Guest Experience
Mission: Increase guest satisfaction by providing hotel guests cutting edge technologies and personalized content with a focus on reducing costs, improving efficiencies and enabling the staff to connect more directly with guests.
Strategy Chair:Roger Tabbal, Mövenpick Hotels & Resorts
Strategic Advisor:Marco Trecroce, Four Seasons Hotels & Resorts
Current Workgroups:Frictionless Check-in, CRM, NFC Contactless Payments (Recently Completed), Audio Visual (Pre-Charter), Wireless Power (Pre-Charter), Personalization (Pre-Charter)
Staff Recruiting and Engagement
Mission: Improve technology and its use to increase staff engagement, to make staff members' lives easier and to generate greater productivity while also making careers in hospitality operations and IT more attractive.
Strategy Chairs:Mark Retnam & Katie Carter, Hyatt Hotels Corporation
Strategic Advisor:Jeff Bzdawka, Hyatt Hotels Corporation
Current Workgroups:Staff Alert Technology
Mission: Provide hotel chains and independent hotels a way to represent their brand identity and products through all channels seamlessly to enable more complex and dynamic revenue management strategies and ultimately sell a guest experience that matches their needs.
Strategy Chair:Tom Coulthurst, Oracle Hospitality
Strategic Advisors:Lorie Grant, InterContinental Hotels Group | Brian Kirkland, Choice Hotels International
Current Workgroups:Virtual Payment Cards (Pre-Charter), Unique Global Identifier (UGI), Open Payments Alliance (OPA) (Pre-Charter)
Mission: Provide insights into emerging technologies, ease the difficulty of deploying and accelerate the pace of modernizing infrastructure.
Strategy Chairs:Dayna Kully, 5thGenWireless | Dick Wagner, Marriott International
Strategic Advisor:Yvette Vincent, Delaware North
Current Workgroups:Fiber to the Room, Improving the Guest Wi-Fi Experience, CBRS, IoT, 5G (Pre-Charter)
Mission: Increase security awareness beyond compliance, promote best practice security measures, and develop a common understanding of risks and threats targeting the hospitality industry.
Strategy Chair:John T Bell, Ajontech LLC
Strategic Advisor:Dan Kornick, Loews Hotels
Current Workgroups:CISO Forum, Payments, Staff Alert Technology, Global Privacy, Risk Assessment (Pre-Charter)
Mission: Give operational stakeholders the ability to measure whether a solution makes a positive, neutral or negative influence and include the evaluation of sustainability, cost savings, staff retention and satisfaction, brand goal attainment and more.
Strategy Chair:Matthew FitzGerald, Aerohive
Strategic Advisor:Wendy Mertz, Hard Rock International
Current Workgroups:API Registry, Blockchain, Bulk Data, Business Analytics Transactional Extract, Cloud Communications, Next Generation Distribution Messaging