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HTNG Strategic Pillars

HTNG has identified the greatest challenges and opportunities within the business of IT in hospitality. These concepts have been divided into the following Strategic Pillars:

  • Quality of the Guest Experience
  • Staff Recruiting and Engagement
  • Adopting Brand Standards
  • Modernizing Infrastructure
  • Security
  • Operational Excellence

To increase progress and performance in these areas across the industry, Strategy Chairs and appointed Strategic Advisors from HTNG’s Board of Governors form the newly established HTNG Global Strategy Team. This team’s primary purpose is to bring focus and attention to the Strategic Pillars and align HTNG Workgroups to higher strategic concepts.

To join HTNG's Global Strategy Team, please click here.

 

Mission: Increase guest satisfaction by providing hotel guests cutting edge technologies and personalized content with a focus on reducing costs, improving efficiencies and enabling the staff to connect more directly with guests.

Strategy Chair:

Roger Tabbal, Mövenpick Hotels & Resorts

Strategic Advisor:

Marco Trecroce, Four Seasons Hotels & Resorts

Current Workgroups:

Central Authentication, CRM, NFC Contactless Payments, Voice Interaction Framework
Workgroup Information

 

Mission: Improve technology and its use to increase staff engagement, to make staff members' lives easier and to generate greater productivity while also making careers in hospitality operations and IT more attractive.

Strategy Chair:

Stephen Barratt, Mandarin Oriental Hotel Group

Strategic Advisor:

Jeff Bzdawka, Hyatt Hotels Corporation

Current Workgroups:

Cloud Communications
Workgroup Information

 

 

Mission: Help brands champion their standards to to owners and operators, increase penetration of each brand's strategic solutions at properties, convey value and performance, and return metrics in a measurable way and ensure solutions are being created with a multi-national view.

Strategy Chair:

John Prusnick, Hyatt Hotels Corporation

Strategic Advisor:

Jason Shane, Hersha Hospitality Management, L.P.

Current Workgroups:

Hotel Technology Renovations Management, New Builds
Workgroup Information

 

 

Mission: Provide insights into emerging technologies, ease the difficulty of deploying and accelerate the pace of modernizing infrastructure.

Strategy Chairs:

Dayna Kully, 5thGenWireless | Dick Wagner, Marriott International

Strategic Advisor:

Yvette Vincent, Delaware North

Current Workgroups:

CBRS, Fiber to the Room, IoT, Systems Dashboards
Workgroup Information

 

 

Mission: Increase security awareness beyond compliance, promote best practice security measures, and develop a common understanding of risks and threats targeting the hospitality industry.

Strategy Chair:

John T Bell, Ajontech LLC

Strategic Advisor:

Dan Kornick, Loews Hotels

Current Workgroups:

CISO Forum, GDPR, Payments
Workgroup Information

 

Mission: Give operational stakeholders the ability to measure whether a solution makes a positive, neutral or negative influence and include the evaluation of sustainability, cost savings, staff retention and satisfaction, brand goal attainment and more.

Strategy Chair:

Matthew FitzGerald, Ubiquiti Networks

Strategic Advisor:

Wendy Mertz, Hard Rock International

Current Workgroups:

API Registry, Blockchain, Bulk Data, Business Analytics Transactional Extract, Cloud Communications, Next Generation Distribution Messaging

Workgroup Information