Technology Projects Director, Mandarin Oriental Hotel Group
Stephen has worked in both hospitality and retail for over 20 years and brings both operational and technical experience. After gaining a BA Honours in International Hospitality Management from the University of Brighton he went on to work in Food and Beverage Operations at a senior management level. It was during this time that he was assigned the role of co-ordinator for the installation of a new PoS system and the rest is history. Moving into training and consultancy for a UK vendor he later returned to hotels as a Project Manager for Hilton UK and Ireland before branching off on his own as a Consultant, only to return to Project Management with one of the UKs leading PoS providers where he moved through the ranks and worked with some of the country’s largest leisure and holiday providers. A spell in Retail helped with additional technical exposure and helped cement the long held belief that despite the difference in function there are some huge crossovers between retail and hospitality technology. Having joined Mandarin Oriental in August 2013 he has experienced the challenges that come with managing the end to end provision of IT into two recently opened properties in two different countries and cultures. The hands on management of these projects keeps Stephen’s understanding and knowledge of the constantly changing world of technology into hotels up to date and relevant. He continues to work on major development and technical projects in the EMEA region.