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Agenda - Middle East Conference 2019

HTNG Middle East 2019 Conference

The program will feature the below engaging sessions and topics. Times below are subject to change.

Monday, 11 March

15:00 - 19:30 Registration Open Foyer
18:00 - 19:30 Welcome Reception  Loulou'a 4 & 5

Tuesday, 12 March

8:00 - 18:30  Registration Open  Foyer
8:00 - 9:00 Welcome Coffee - Exhibits Open Loulou'a 4 & 5
9:00 - 9:20 Welcome Remarks Loulou'a 1, 2, & 3
9:20 - 10:20

Digital Disruption Facts vs. Fake News

Digital disruption within large, incumbent enterprises feels like a myth. A mission impossible, if there was one. The word itself conjures up multiple interpretations across the globe. Successful case studies of true transformations - evasive, non-existent. The Group CTO of Dubai Holding will share his experiences and viewpoint on digitally transforming large, incumbent enterprises. He will explore the disruption genome as a framework to ‘be’ digital, as opposed to just ‘do’ digital. He will also share his unique Honeycomb approach to craft transformations within large enterprises.

Loulou'a 1, 2 & 3
10:20 - 10:30  Sponsor Speaker - Ruckus Networks, an ARRIS Company Loulou'a 1, 2, & 3
10:30 - 11:15 Break - Exhibits Open Loulou'a 4 & 5
11:15 - 11:45

Strategic Pillars and Objectives

HTNG has identified the greatest challenges and opportunities within the business of IT to increase progress and performance in these areas across the industry. This session will discuss their primary purpose of bringing focus and attention on the Strategic Pillars to HTNG Workgroups. Armand will highlight HTNG groups that are working on or have completed deliverables aligned with at least one Strategic Pillar.

Loulou'a 1, 2 & 3
11:45 - 12:15 

5G in the UAE

5G cellular technology is a major leap forward in communication capabilities, bringing faster speeds, lower latency, and other benefits to large area networks and commercial deployments. Join this session to learn how 5G will impact your guests, in-building deployments, IoT, and existing wireless communication strategies.

Loulou'a 1, 2 & 3
12:15 - 12:20 Sponsor Speaker - Exterity Loulou'a 4 & 5
12:20 - 13:45 Lunch - Exhibits Open Foyer
13:45 - 14:30

The Power of Words

Mohammed Qahtani, World Champion of Public Speaking 2015

A simple word can change the world. What could shape peoples' future and behavior could be a statement that was said in a certain way to elevate their spirit or crush it. Mohammed Qahtani, Toastmasters's 2015 World Champion of Public Speaking, will guide the audience through the importance of interpersonal communication. 

Loulou'a 1, 2, & 3
14:30 - 15:00

Ritzy Wi-Fi: Next Generation HotSpots in the Middle East

Chris Spencer, GlobalReach Technology 

Next Generation HotSpot is coming to hotels around the world, and HTNG members had the opportunity to try it first hand at our European Conference. Learn about configuration, deployment, maturity and the business benefits of a standards-based & centralized wi-fi solution that you can expand across a single hotel or an entire brand.

Loulou'a 1, 2, & 3
15:00 - 15:45 Break - Exhibits Open Loulou'a 4 & 5
15:45 - 16:15

Hotel Box Office - Entertainment Driving New Revenue

It used to be so simple: the alarm clock woke you up, the telephone was for conversation and the TV was for entertainment. Everything else was done by people. With so many disruptive technologies upsetting the status quo, hoteliers face significant challenges in selecting guest room entertainment, infrastructure and content that delivers the experiences guests crave.

Loulou'a 1, 2 & 3
16:15 - 17:00

The Global Journey for a Frictionless Check-In

Rohan Jani, Hyatt Hotels Corporation

Simone Papa, Marriott International

Roger Tabbal, AccorHotels

Hotels have been trying to reinvent the check-in process since the early 1980s. The goal has been to allow the guest to bypass the front desk and go straight to their room. Its It's 40 years later and all guests check-in the old fashioned way at the front desk. Online check-in was the latest attempt along with the use of a cell phone as a mobile key. Join this panel of hoteliers for a fresh discussion on a very old topic. 

Loulou'a 1, 2, & 3
17:00 - 18:30 Reception - Exhibits Open Loulou'a 4 & 5

Wednesday, 13 March

8:30 - 14:00 Registration Open Foyer
8:30 - 9:00 Welcome Coffee - Exhibits Open Loulou'a 4 & 5
9:00 - 9:45

Building a Culture of Innovation: A to Z on Workplace Engagement

David Peller, Amazon Web Services

According to Gallup, on average only 51% of employees are engaged with their companies, 32% are unengaged, and 17% are actively disengaged. How likely is it that the 49% who aren’t engaged are thinking about innovation and improving the business?  This means that in order to create a culture of innovation, you have to first solve the engagement problem. David Peller of Amazon Web Services, and recent addition to the HTNG community, will share his thoughts…from A to Z.

Loulou'a 1, 2, & 3
9:45 - 10:30 Artificial Intelligence Insights for the Hospitality Industry

Ajay Aluri, West Virgina University

As hotels completely managed by robots are emerging in different parts of the world, people are wondering about the future of artificial intelligence (AI) in the lodging industry. Practitioners of the lodging industry are familiar with AI but are not sure what applications and techniques are safe and available. Dr. Aluri offers insights from his research projects on strong and weak AI to better identify patterns and how the lodging industry can analyze their data. 

Loulou'a 1, 2, & 3
10:30 - 11:20 Break - Exhibits Open Loulou'a 4 & 5
11:20 - 12:20 

The CEO Perspective: An Interview with Guy Hutchinson of Rotana Hotels

Ted Horner, E. Horner & Associates Pty Ltd 

Guy Hutchinson, Rotana Hotel Management Corporation

We hear frequently from the information technology leaders in our industry, but not often enough from CEO's. This session is a chance to hear the CEO perspective in a conversation between expert consultant and interviewer, Ted Horner, and Rotana Hotels', Guy Hutchinson. 

Loulou'a 1, 2 & 3
12:20 - 12:30 Closing Remarks Loulou'a 1, 2 & 3
12:30 - 13:45 Lunch - Exhibits Open Loulou'a 4 & 5