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HTNG Workgroups are comprised of groups of people who meet regularly to solve industry challenges. When problems are identified, workgroup members collaborate to solve the issue and create an end deliverable. In addition to solving challenges, workgroups provide excellent opportunities for interaction between members to help form customer, supplier and partner relationships.
For more information on HTNG workgroups click here.
There are a number of inefficiencies in the Hospitality API space, including how to find potential technology partners whose products and/or services could add value to the hospitality industry's offerings. This group will create a registry of APIs in Hospitality to make finding partners and integrations easier.
Blockchain for Hospitality
The right form(s) of blockchain can improve or solve many challenges in the hospitality industry. Currently, there is no recommended approach or consistent standard for selecting and deploying blockchain. To enable and accelerate its adoption in hospitality, this workgroup will publish a white paper to educate the industry, identify relevant frameworks and develop a use-case for how select frameworks can be deployed.
Business Analytics Transactional Extract
Over 400 PMS systems on the market store valuable transaction data ripe for analysis, but no standards exists to export all that data. The Business Analytics Transactional Extract Workgroup will develop a standard Extract, Transform, and Load (ETL) target to create consistency across the industry.
CBRS for Hospitality
Citizen’s Broadband Radio Service (CBRS) is a new set of shared and/or private communications that will soon have regulatory approval in the United States. This could represent a windfall of capabilities for hospitality companies, but hoteliers do not have enough information to evaluate this and adequately demonstrate value. The workgroup will focus on a whitepaper and business models to enable corporate hoteliers to advise stakeholders on the value of CBRS deployments in their hotels.
Fiber to the Room
This group created a series of best practice documents and webinars on how to effectively deliver and deploy a fiber network in a hotel. Deliverables included and introduction to fiber and Passive Optical Network (PON) technology and design guides for new builds and retrofits. The group is now documenting case studies and power deployment scenarios.
Hotels have invested millions into mobile key technologies over the past few years with the goal of providing guests with an express check-in bypassing the front desk. Unfortunately, due to security concerns, this idealized check-in experience is ever harder to achieve. This group aims to identify existing products or create a new/enhanced product specification that can be included in standard operating procedures that addresses the security risks of the bypass-front-desk check-in.
GDPR for Hospitality
This workgroup will build upon the previously created white paper and self-assessment tests to provide best practices to implement and prioritize the changes necessary to comply with the European Union (EU) General Data Protection Regulation (GDPR). The workgroup will create operating procedures for front line staff to address GDPR related inquiries from guests, as well as best practices, contractual guidance, and business process data flows. These outcomes will help hospitality companies quickly address guest requests and reduce the risk and uncertainties associated with GDPR’s broad implications.
Global Strategy Team
The Global Strategy Team was established to bring focus and attention to HTNG's Strategic Pillars. Members of the Global Strategy Team will receive workgroup updates and will learn more about the ongoing initiatives around each strategic focus.
The Global Strategy Team is led by a group of six Strategy Chairs, each aligned with a Strategic Pillar. Each chair works with a Strategic Advisor from HTNG's Board of Governors to ensure HTNG Workgroups have appropriate levels of focus and attention on their designated pillar.
Hotel Systems Dashboard
This workgroup will define the requirements for a comprehensive dashboard system, including levels of information – ranging from high level system information to detailed technical data that is required to troubleshoot issues with hotel systems. The dashboard will also collect and retain long-term data to enable hotels to forecast and take appropriate action. The solution should be open to allow any networked system to interface/integrate with the dashboard.
Improving the Guest Wi-Fi Experience
Hospitality companies do not have an accurate, consistent nor objective measure of the guest Wi-Fi QoE (Quality of Experience). This makes it difficult, if not impossible, to utilize real-time data and/or historical analysis to evaluate the guest Wi-Fi experience. This workgroup seeks to develop a common methodology and recommendations to define and measure key performance metrics utilizing real-time and/or historical data to give insight into, and ultimately predict the guest Wi-Fi QoE.
Internet of Things (IoT) - Pre-Charter
The Internet of Things (IoT) is the networked connection of physical devices, vehicles, buildings and more. An IoT system starts from the level where a single “thing” is identified using a unique global identifier and can be accessed from anywhere, at any time. This group will educate hoteliers and offer insight to opportunities IoT may lend within the hospitality industry.
NFC Contactless Payments
Accepting Mobile NFC Payments such as Apple Pay, Google Wallet or Samsung Pay for hotel room reservations have not been possible due to complex scenarios with authorizations and post-stay settlements. This workgroup will identify the critical components in payment solutions for the hospitality industry and how they may need to be updated to accommodate new payment frameworks.
This workgroup released a Version 1.0 Framework in February 2013 and published an updated, Version 2.0 Framework in 2016. The group continues to address the secure payments landscape. The group will publish a white paper on cloud based PMS, update all HTNG payment documents and offer strategies to avoid the use of PAN as a record identifier.
Regional Business Regulations - Pre-Charter
Global hospitality brands and solution providers operating in diverse regions throughout the globe are challenged by the unique regional/local business regulations they are responsible to follow. This group will create a public-facing Wiki containing an organized repository of all applicable rules for the hospitality industry.
Staff Alert Technology
The safety and comfort of staff and guest is a fundamental element of hospitality and in many respects, a legal requirement of operators. Many new technology innovations have emerged to aide in this responsibility. This workgroup intends to prioritize the security risks, threats, and vulnerabilities. Identify available solution types, recommend best practices, and recommend opportunities to integrate emerging solutions with other solutions used either within properties, or by public agencies, or both.
Voice Interaction Framework
While screenless voice-based devices are gaining adoption in the home, only ~1% of traveling consumers have personal experiences with these emerging devices and there is limited time for guests to learn this new technology. To solve the issues of inconsistency, this group will develop a framework of use cases and related voice commands for the guest room.
Guests have become frustrated as hotels struggle to keep up with the various charging requirements that customers have become to expect. While once an evolving wireless charging technology, Qi-enabled charging devices have become the defacto standard in consumer electronics devices (especially since recent Apple devices have started to support Qi). This group will create RFP guidance to educate hospitality corporate IT personnel, ultimately arming them with the information they need.
AI for Hospitality
AI has had a broad impact on technology, but what are the key considerations in hospitality? Building management, chat bots, revenue and network management are just a few examples. Will standardization, use case evaluation or a broad program of education help the hospitality industry take the plunge into AI? Join this team to lead the charge. Once ten (10) companies have signed up for this group, a formal meeting will be called to establish next steps.
Enterprise Time Keeping
Develop a solution to standardize timkeeping records to be able to compare against sales and revenue data from the point-of-sale. This would also allow for player tracking systems to be able to view trends, labor costs and productivity.
Build support for contests related to productivity, sales, etc. to incentivize staff.
Group Billing Reconciliation
Design an interface to create an automated email from meeting planner to meeting host, with web page that details line items charged for a meeting; information would come from many hotel systems, such as point of sale, PMS, sales and catering, etc.
Develop a standards-based solution to support the communication of bids from suppliers/distributors of hotel inventory to metasearch providers, whereby suppliers could automatically deliver bids and receive information from the metasearch providers regarding other bids and current positioning
Mobile Device Location
Standardize data structure for describing the location of a device within a venue, including spatial coordinates and common-language descriptions (e.g. “Lobby”).
Mobile Device Pairing with Entertainment Systems
Identify existing or developing new standards to support simple pairing of arbitrary guest mobile devices with hotel entertainment systems.
Near Field Communications
Identify and develop solutions for the use of NFC technology in hotels, potentially including payments, door lock systems, location services, and other applications.
Facilitate the sharing of data between Online Reputation Management tools and hotel systems, potentially to be used for personalization, satisfaction measurement, service recovery, calculation of performance indicators, and other purposes.
The Risk Model working group has been proposed to create a common risk model fro the hotel industry. The model is expected to reduce the cost for performing security analysis for hotel companies and help companies to better understand the investment required to provide a baseline level of security.
The Single Sign-On workgroup has been proposed to formally adopt IT and security industry standards for Single Sign-On and Authorization with the belief that adoption of a common set of standards will reduce integration and implemntation costs and improve security within the industry.
Web Content Publishing Coordination
Establish standards to improve workflow approval processes for hotel-related content destined for hotel, brand and third-party sites.
Send closed work order tickets from the systems that manage them for individual hotels, up to the chain systems that collect data to correlate with customer satisfaction, etc.
Above Property Systems
This workgroup created a framework of differentiating factors that define an above property solution that the industry should care about. One goal was to identify best practices for implementing systems above property. Another goal was for any two applications to be able to use the framework and determine how to architect interoperability between systems, at both the technical and business levels.
Describes an architecture that supports the HTNG vision; provides guidance and direction to software vendors and hospitality companies in choosing and designing applications.
Back Office Integration
Standardized the handoff of financial data from PMSs and POSs to back-office systems and created a travel agent commissions specification
Bulk Data Transfer
Create a specifcication defining a standard way to represent aggregated collections of messages as files. Then, those files will be transformed and processed in order to transfer and distribute them reliably between systems.
Addressed cellular phone coverage issues for hotels, by creating a requirements document for an existing architecture (Remote Radio Head) and adapting it for indoor use by multiple Mobile Network Operators for in building LTE coverage.
Hotels have relied on the traditional splash page for their guests to access Wi-Fi and networking systems for years. Enterprise technologies (802.1x, 802.11u, etc.) have matured to allow hoteliers to use newly created or existing customer databases to centralize authentication and access. This workgroup will develop a unified and automatic identification and authentication mechanism for guests to use across multiple properties, rather than a single hotel.
Hotel communications (messaging, voice, work orders) require separate systems that need, or do not support, specific integration requirements. These requirements result in the staff needing multiple devices (phone, radio, tablet, etc.), making it difficult to support. This group will focus on integration requirements, management and deployment needs of a modern hotel in order to reduce costs and support requirements while increasing operational efficiency.
Standardized the definition of customer profile, making data exchange easier, less expensive, and less time-consuming. Standardized hand-off of information regarding loyalty programs and point/miles between among CRM systems, and loyalty management systems.
Customer Relationship Management (CRM)
Digital and personal interaction with the guest throughout their journey, from pre-through post-stay, relies heavily on CRM centric architecture. Well-defined web services are needed to easily store and access information and then apply it to the guest. This workgroup recommends separating the CRM as a standalone application t ogo beyond the front desk and provide rich personal data while still integrating to effectively support legacy systems.
Device Control Integration
Simplified low-level communications among guest room devices (electrical controls, consumer electronics, HVAC< minibars, sages, door locks, etc.) by standardizing key aspects of inter-device messaging.
Standardized the interface between catering and event management systems and digital signage systems.
Distribution Content Management
Standardized the exchange of descriptive and illustrative content among hotels, content management systems, and distribution systems.
Door Lock Security
This workgroup mitigated door lock security issues by creating a set of testing procedures and valuation criteria, to be performed by a trusted third party capable of bench marking locking solutions against a well defined list of standards.
Entertainment Device Control
The team will reduce confusion and additional remote controls in the guest room by leveraging previous work - the outcome of this work group will extend the Hospitality Profile for HDMI CEC v1.3 for compatibility in Asia, parts of Europe, and South America.
Creating updated version of the HTNG Event Notification spec to be compatible with the W3C WS-Eventing standard.
Folio Detail Exchange
Standardized the extraction of folio line-item detail from PMSs, for use by VAT recovery, loyalty, expense reporting, and analytical programs.
Food & Beverage Ordering
Standardized the exchange of menu and order information between a Point-of-Sale System and a system managing a user interface (e.g. on a TV, tablet or website) through which a guest can order food and beverage.
Produced a white paper in 2005 regarding the future of guest room technology.
Guest & Room Status Messaging
Standardized interaction between PMSs and guest room devices, including provisioning and customization instructions, acknowledgment of correct provisioning, and de-provisioning.
Guest Self Service
Standardized interfaces between hotel-based systems, such as PMS and POS, and guest-facing devices and systems (such as kiosks, TVs, and the web), to enable guests to book activities within the hotel, such as spa, dining, or golf.
Hosted Entertainment Content Delivery Solutions
Identified the technical challenges for hotels to deploy entertainment systems in a hosted model, with little or no on-premises equipment.
Host Payment Capture Systems
Designed solutions and standards for hosted capturing and processing of credit-card information, with secure application of the payment information back to hotelier systems.
Hotel Technology Renovations Project Management
This workgroup will complete a best practice for hotel technology project management. This best practice will ensure that hotel renovations minimize delays due to technology upgrades, guarantee projects are completed within budget and create a technology plan for the hotel space.
Identity Compliance Service
Attempted to addressed management of user rights across multiple systems. This workgroup did not produce meaningful deliverables and was subsequently disbanded.
Intelligent Guest Room
This workgroup created a common framework for communicating with systems that control guest room devices, enabling hotels to monitor device health and help ensure that hotels, rather than guests, can be the first to discover device malfunctions. The group is not working to extend the framework to simplify communications with and between individual guest room devices.
Standardized interfaces for self check-in and check-out functionality between kiosks (and other self-service devices) and property management systems.
This workgroup created a JSON framework that reflects existing HTNG & Open Travel Specifications that selectively allow the client to return a specified set of data elements, and provide implementation standards (such as URI standards, query parameter standards, HTNG SOAP header info via HTTP and REST/JSON RPC, etc.) for accessing the framework.
Mobile Device ID and Authentication
Building on recent enhancement to 802.11x standards, this group is working to devise a standard process for registering a device once within a hotel or brand so the device and its user can be recognized automatically when it is in range of any access point.
Develop comprehensive architectural and design guidelines as well as commissioning check lists that will ensure that proper technologies can be deployed when the building is commissioned. The workgroup would then socialize those guidelines with the architects, consultants and engineers that design hotels. Design guidelines were completed in Q2 2016.
Next Generation Distribution Messaging
HTNG and The OpenTravel Alliance are mainstays of hotel and travel messaging and offer widely adopted message standards for operations and bookings across a diverse ecosystem. This workgroup will identify and examine both current open source and proprietary standards, including OpenTravel’s 2.0 Object Model and IATA’s New Distribution Capability (NDC). The group will offer a viewpoint with potential benefits, impacts and alignment opportunities.
Open Data Exchange
Developed a standardized approach for the exchange of unstructured data between systems and generic data "push" and "pull" models.
Payment Systems & Data Security
Standardized secure processing for credit=card transactions between hotel systems and payment processing gateways, using a secure data proxy (tokenization) approach.
Personal Area Networks
The team will document the network requirements and best practices need to replicate the home network environment in the hotel. This will enable common consumer devices (meant for the home network) to be used by guests on the hotel's network, enabling common use case scenarios such as displaying guest-based content on the hotel-owned television.
Personally Identifiable Information (PII)
The team will begin by defining what PII means within the hospitality industry. They will create principles and corresponding rationale for protecting guest data, a code of conduct in which an organization and it's vendors will abide by. Finally, the will produce a self assessment to test how well a given organization is protecting the personal information of their guest. This will lead to the eventual standard that all within the industry will perform to. A later output will focus on protecting personal information of staff and vendors.
Point of Sale
Enhance the HTNG basic point-of-sale interface to achieve tighter integration for such processes as check zoom and end-of-day processing, and to improve the guest lookup facility.
Standardized reservation delivery, rate control, availability control, group synchronization, statistics handoff, and other functions necessary for distribution processing.
Property Web Services
Developed a set of Web Services designed to promote inter-operability and information exchange among systems that service the needs of hotel properties.
Protocol & Message Transport
Provides the "plumbing" layer of connectivity for all HTNG messages, known as the HTNG Web Services Framework (WSF), which enables two systems to reliably exchange any XML messages (HTNG or proprietary), vastly simplifying the implementation of interfaces. Includes a publish-and-subscribe eventing model.
Created reference architectures for the hospitality industry including business, application, and data architectures.
Scalable Cellular Service
This group will develop technology overviews for new and emerging technologies such as enterprise scale small cells and Wi-Fi calling, evaluate deployment and use cases, and select business models that enable hotels of all sizes to ensure excellent cellular reception in their hotels.
Single Guest Itinerary
Standardized the synchronization of customer profiles, itineraries, and folio posting across PMS and activity systems, to provide a cooperative experience for hotel guests, as well as for staff working with disparate systems such as Property Management, Spa, Goldf, Concierge, Dining, Ski, and other activity systems.
Software Resource Team
The Software Resource Team offers a space to share and learn about emerging issues from other top software practitioners. This group explores and discusses new technologies theoretically and practically. They also research open questions without the usual workgroup requirement or constraints of committing to an end result. Deliverables include educational webinars, white papers, industry frameworks, best practice documents and creating new software workgroups.
Virtual Credit Cards
Standardize and systematize the identification and business rules for processing virtual credit cards and other non-traditional payments.
Voice Communications Solutions
Developed a specification for an IP PBX and hospitality SIP handset.