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List of Workgroups

Explore our workgroups below. Become a member to join one yourself!


HTNG Workgroups are comprised of groups of people who meet regularly to solve industry challenges. When problems are identified, workgroup members collaborate to solve the issue and create an end deliverable. In addition to solving challenges, workgroups provide excellent opportunities for interaction between members to help form customer, supplier and partner relationships.

  • Active Workgroups: A group of individuals regularly meet on these topics to solve industry problems stated from their charter. After being chartered, these groups typically run for 6-12 months until completion.
  • Potential Workgroups: An idea put forth by industry stakeholders for a possible workgroup. 
  • Completed Workgroups: A workgroup that has completed deliverables, and may be reconvened for updates in the future.

For more information on HTNG workgroups click here


Spectrum, protocol, speed and latency are just a few changes and benefits of a 5G deployment, but how will this affect connectivity in a modern hospitality company? This group will dispel 5G myths, and address use cases that touch infrastructure, IoT, edge computing and many others.

This group will produce a document that provides hoteliers and hospitality technology professionals an overall understanding of the Kari's law, as well as information adequate to help them ensure their hotels’ MLTS are compliant with the laws. In addition, the document will help hoteliers select new MLTS solutions with confidence that they are compliant with these new laws, and capable of incorporating future-named technologies planned to meet the future requirements.

The Distribution of Availability, Rates and Inventory (ARI) continues to be a challenge for hotels to provide seamless integration of ARI to distribution partners. How can hotels provide detailed ARI that enables all their revenue management strategies and allows a traveler to purchase their experience based on how the hotel chooses to merchandise their product?

The industry is moving toward various types of selling that include attributes and experiences that affect how integration messaging would need to be handled. This workgroup will lead discussions on what is needed to meet the needs of the Distribution Channel, Hotel and the Traveler.

Over 400 PMS systems on the market store valuable transaction data ripe for analysis, but no standards exists to export all that data. The Business Analytics Transactional Extract Workgroup will develop a standard Extract, Transform, and Load (ETL) target to create consistency across the industry.

Audio visual requirements, implementations, and operations in hospitality are often an afterthought to hotel design and infrastructure planning. Ignoring modern technology requirements, capabilities and integration needs has led to cost overruns in the guest room, conference space and public areas of many hospitality venues. In conference spaces especially, little oversight is given to the changing requirements of meeting planners and their audiences, often resulting in lost revenue opportunities.

For hotels, the PMS serves as the primary interface for guests, reservations, folio and room data. Due to this, any system that interfaces with these entities requires an integration to be affective. Currently, the process of system integrations in hotels are generally lengthy and complex, especially integrations with the PMS systems. This workgroup will bring together the PMS providers and ecosystem partners to explore and develop best practices that drive improvements to the integration processes and increase efficiency.

This group created a series of best practice documents and webinars on how to effectively deliver and deploy a fiber network in a hotel. Deliverables included and introduction to fiber and Passive Optical Network (PON) technology and design guides for new builds and retrofits. The group is now documenting case studies and power deployment scenarios.

As HTNG has already published documentation and resources on GDPR, this workgroup will focus on other important regional privacy regulations organizations need to abide by such as (but not limited to) the California Consumer Privacy Act (CCPA) and the General Data Privacy Law (LGPD) in Brazil.

Guest Entertainment in Hospitality has rapidly evolved from the single stream broadcast, cable or satellite, networks to a complex, sophisticated a-la-cart ecosystem of suppliers, content providers, and services that have direct access to consumers. As a result, planning an ideal guest entertainment experience requires constant re-evaluation, changes in strategy, and investments that leave brands, owners and ultimately guests frustrated.

As a result of COVID-19, many hospitality industry stakeholders are evaluating staffing, operations, technology, real estate and other vital components of a modern business. While the industry faces many aberrant issues, business leaders must begin to plan for the new normal that is resulting from our severely distressed industry. This group will identify hotel operation closures and reopening best practices, candidates for automation and other strategies to ensure a strong, resilient resurgence of the hospitality business.

Hospitality companies do not have an accurate, consistent nor objective measure of the guest Wi-Fi QoE (Quality of Experience). This makes it difficult, if not impossible, to utilize real-time data and/or historical analysis to evaluate the guest Wi-Fi experience. This workgroup seeks to develop a common methodology and recommendations to define and measure key performance metrics utilizing real-time and/or historical data to give insight into, and ultimately predict the guest Wi-Fi QoE.

The Internet of Things (IoT) poses challenges for hospitality executives to determine which solutions offer tangible benefits, no unnecessary complexity, and are compatible with existing solutions. This workgroup will address this challenge by publishing documents and guidelines for successful IoT network design, communication protocols, integration and security concerns including a reference architecture for common hospitality IoT use cases. These will allow hoteliers to better select, implement, and support the IoT solution which best meets the needs of the brand, the hotel and the guest.

The complexity of the billion-dollar travel & hospitality business-to-business (B2B) payment ecosystem has led to widespread insecure and legacy systems adoption across the distribution landscape. The Open Payment Alliance (OPA) was created to solve these issues, but software standards, business rules and best practices are needed to increase adoption and scale the solution across hundreds of payment providers. Any stakeholder in the Travel & Hospitality B2B payment process is encouraged to sign up.

The Payment Services Directive (PSD v2, Directive (EU) 2015/2366) is a new set of laws focused on banking and payment processes in the European Union. As a result, strong customer authentication and certain types of technology processes must be adopted by many industries, including hospitality. This regulation may require significant changes in payment processing, implementation and security practices in hotels and their partners.

This group will evaluate operational and technical requirements of PSD2, including strong customer authentication, 3DS adoption and more.

This workgroup released a Version 1.0 Framework in February 2013 and published an updated, Version 2.0 Framework in 2016. The group continues to address the secure payments landscape. The group will publish a white paper on cloud-based PMS, update all HTNG payment documents and offer strategies to avoid the use of PAN as a record identifier.

In the wake to the COVID-19 pandemic how can we build consumer confidence that lodging is safe? Changing consumer behavior and expectations are driving new safety and health measures. From contactless access and sanitation to new search criteria and ratings, hotel distribution content is even more critical to build consumer confidence. Join this group to help the industry determine the future of distribution and COVID-19 related messaging.

Unique Hospitality Identifiers (UHI) can identify and provide information about legal entities within the hospitality industry. In technical terms, a UHI is a unique random code that any entity (or initially just hotels, or any arbitrary segment of travel or hospitality) within the hospitality industry can register for. UHIs can be linked together to identify relationships such as a hotel with its franchise, chain and member associations. Once registered any other entity in the industry can query and use the UHI codes to exchange information about the entity and transactions in which they might be involved.

Guests have become frustrated as hotels struggle to keep up with the various charging requirements that customers have become to expect. While once an evolving wireless charging technology, Qi-enabled charging devices have become the de facto standard in consumer electronics devices (especially since recent Apple devices have started to support Qi). This group will create RFP guidance to educate hospitality corporate IT personnel, ultimately arming them with the information they need.


AI has had a broad impact on technology, but what are the key considerations in hospitality? Building management, chat bots, revenue and network management are just a few examples. Will standardization, use case evaluation or a broad program of education help the hospitality industry take the plunge into AI? Join this team to lead the charge. Once ten (10) companies have signed up for this group, a formal meeting will be called to establish next steps.

Develop a solution to standardize timekeeping records to be able to compare against sales and revenue data from the point-of-sale. This would also allow for player tracking systems to be able to view trends, labor costs and productivity.

Allowing for additional customer control, the food and beverage mobile ordering workgroup explores mobility, operational savings, staff efficiency, and how to deliver on these guest demands when they prefer a web ordering experience.

Build support for contests related to productivity, sales, etc. to incentivize staff.

Design an interface to create an automated email from meeting planner to meeting host, with web page that details line items charged for a meeting; information would come from many hotel systems, such as point of sale, PMS, sales and catering, etc.

Develop a standards-based solution to support the communication of bids from suppliers/distributors of hotel inventory to metasearch providers, whereby suppliers could automatically deliver bids and receive information from the metasearch providers regarding other bids and current positioning.

Standardize data structure for describing the location of a device within a venue, including spatial coordinates and common-language descriptions (e.g. “Lobby”).

Identify existing or developing new standards to support simple pairing of arbitrary guest mobile devices with hotel entertainment systems.

Identify and develop solutions for the use of NFC technology in hotels, potentially including door lock systems, location services, and other applications.

Most hospitality brands have been collecting guest data for years, but idealized personalization of the guest experience across remains sparse. This workgroup will bring together operators and solution providers to identify what technical challenges need to be solved to deliver more ubiquitous personalized experiences.

Facilitate the sharing of data between Online Reputation Management tools and hotel systems, potentially to be used for personalization, satisfaction measurement, service recovery, calculation of performance indicators, and other purposes.

Global hospitality brands and solution providers operating in diverse regions throughout the globe are challenged by the unique regional/local business regulations they are responsible to follow. This group will create a public-facing Wiki containing an organized repository of all applicable rules for the hospitality industry.

The Risk Model working group has been proposed to create a common risk model for the hotel industry. The model is expected to reduce the cost for performing security analysis for hotel companies and help companies to better understand the investment required to provide a baseline level of security.

Create a global managed network in which one (or more) vendor(s) would be able to provide end-to-end connectivity. Currently this is only available regionally, and not in all locations.

The Single Sign-On workgroup has been proposed to formally adopt IT and security industry standards for Single Sign-On and Authorization with the belief that adoption of a common set of standards will reduce integration and implementation costs and improve security within the industry.

Develop interoperability standards that support the unique requirements of vacation rental. Currently, the property management system (PMS) acts as the operational hub, but connectivity to distribution channels as well as other operational systems, such as housekeeping, owner accounting, CRM, and pricing are not based on standards. This workgroup will scope the effort and either develop the standards or spin off separate workgroups to do so.

Virtual Payment Cards are typically used in B2B payment scenarios on behalf of a guest, where the payment card validity and business rules vary from traditional payment card methods. To resolve these issues, HTNG created the Virtual Payment Card standard in 2015. This group may reconvene to evaluate the standard, propose any necessary changes, drive adoption from the GDS to PMS, and the varying systems in between.

Establish standards to improve workflow approval processes for hotel-related content destined for hotel, brand and third-party sites.

Send closed work order tickets from the systems that manage them for individual hotels, up to the chain systems that collect data to correlate with customer satisfaction, etc.

This workgroup created a framework of differentiating factors that define an above property solution that the industry should care about. One goal was to identify best practices for implementing systems above property. Another goal was for any two applications to be able to use the framework and determine how to architect interoperability between systems, at both the technical and business levels.

There are a number of inefficiencies in the Hospitality API space, including how to find potential technology partners whose products and/or services could add value to the hospitality industry's offerings. This group has created a registry of APIs in Hospitality to make finding partners and integrations easier.

Describes an architecture that supports the HTNG vision; provides guidance and direction to software vendors and hospitality companies in choosing and designing applications.

Standardized the handoff of financial data from PMSs and POSs to back-office systems and created a travel agent commissions specification

The right form(s) of blockchain can improve or solve many challenges in the hospitality industry. To enable and accelerate its adoption in hospitality, this workgroup published a white paper along with a webinar series to educate the industry, identify relevant frameworks and develop a use-case for how select frameworks can be deployed.

Create a specification defining a standard way to represent aggregated collections of messages as files. Then, those files will be transformed and processed in order to transfer and distribute them reliably between systems.

Citizen’s Broadband Radio Service (CBRS) is a new set of shared and/or private communications that will soon have regulatory approval in the United States. This could represent a windfall of capabilities for hospitality companies, but hoteliers do not have enough information to evaluate this and adequately demonstrate value. The workgroup will focus on a whitepaper and business models to enable corporate hoteliers to advise stakeholders on the value of CBRS deployments in their hotels.

Addressed cellular phone coverage issues for hotels, by creating a requirements document for an existing architecture (Remote Radio Head) and adapting it for indoor use by multiple Mobile Network Operators for in building LTE coverage.

Hotels have relied on the traditional splash page for their guests to access Wi-Fi and networking systems for years. Enterprise technologies (802.1x, 802.11u, etc.) have matured to allow hoteliers to use newly created or existing customer databases to centralize authentication and access. This workgroup will develop a unified and automatic identification and authentication mechanism for guests to use across multiple properties, rather than a single hotel.

Hotel communications (messaging, voice, work orders) require separate systems that need, or do not support, specific integration requirements. These requirements result in the staff needing multiple devices (phone, radio, tablet, etc.), making it difficult to support. This group will focus on integration requirements, management and deployment needs of a modern hotel in order to reduce costs and support requirements while increasing operational efficiency.

Standardized the definition of customer profile, making data exchange easier, less expensive, and less time-consuming. Standardized hand-off of information regarding loyalty programs and point/miles between among CRM systems, and loyalty management systems.

Digital and personal interaction with the guest throughout their journey, from pre-through post-stay, relies heavily on CRM centric architecture. Well-defined web services are needed to easily store and access information and then apply it to the guest. This workgroup recommends separating the CRM as a standalone application t ogo beyond the front desk and provide rich personal data while still integrating to effectively support legacy systems.

Simplified low-level communications among guest room devices (electrical controls, consumer electronics, HVAC< minibars, sages, door locks, etc.) by standardizing key aspects of inter-device messaging.

Standardized the interface between catering and event management systems and digital signage systems.

Standardized the exchange of descriptive and illustrative content among hotels, content management systems, and distribution systems.

This workgroup mitigated door lock security issues by creating a set of testing procedures and valuation criteria, to be performed by a trusted third party capable of bench marking locking solutions against a well defined list of standards.

The team will reduce confusion and additional remote controls in the guest room by leveraging previous work - the outcome of this work group will extend the Hospitality Profile for HDMI CEC v1.3 for compatibility in Asia, parts of Europe, and South America.

Creating updated version of the HTNG Event Notification spec to be compatible with the W3C WS-Eventing standard.

Standardized the extraction of folio line-item detail from PMSs, for use by VAT recovery, loyalty, expense reporting, and analytical programs.

Standardized the exchange of menu and order information between a Point-of-Sale System and a system managing a user interface (e.g. on a TV, tablet or website) through which a guest can order food and beverage.

This group identified existing products and created a new/enhanced product specification that can be included in standard operating procedures that addresses the security risks of the bypass-front-desk check-in.

Produced a white paper in 2005 regarding the future of guest room technology.

This workgroup will build upon the previously created white paper and self-assessment tests to provide best practices to implement and prioritize the changes necessary to comply with the European Union (EU) General Data Protection Regulation (GDPR).  The workgroup will create operating procedures for front line staff to address GDPR related inquiries from guests, as well as best practices, contractual guidance, and business process data flows. These outcomes will help hospitality companies quickly address guest requests and reduce the risk and uncertainties associated with GDPR’s broad implications.

Standardized interaction between PMSs and guest room devices, including provisioning and customization instructions, acknowledgment of correct provisioning, and de-provisioning.

Standardized interfaces between hotel-based systems, such as PMS and POS, and guest-facing devices and systems (such as kiosks, TVs, and the web), to enable guests to book activities within the hotel, such as spa, dining, or golf.

Identified the technical challenges for hotels to deploy entertainment systems in a hosted model, with little or no on-premises equipment.

Designed solutions and standards for hosted capturing and processing of credit-card information, with secure application of the payment information back to hotelier systems.

This workgroup will define the requirements for a comprehensive dashboard system, including levels of information – ranging from high level system information to detailed technical data that is required to troubleshoot issues with hotel systems. The dashboard will also collect and retain long-term data to enable hotels to forecast and take appropriate action. The solution should be open to allow any networked system to interface/integrate with the dashboard.

This workgroup will complete a best practice for hotel technology project management. This best practice will ensure that hotel renovations minimize delays due to technology upgrades, guarantee projects are completed within budget and create a technology plan for the hotel space.

Attempted to addressed management of user rights across multiple systems. This workgroup did not produce meaningful deliverables and was subsequently disbanded.

This workgroup created a common framework for communicating with systems that control guest room devices, enabling hotels to monitor device health and help ensure that hotels, rather than guests, can be the first to discover device malfunctions. The group is not working to extend the framework to simplify communications with and between individual guest room devices.

Standardized interfaces for self check-in and check-out functionality between kiosks (and other self-service devices) and property management systems.

This workgroup created a JSON framework that reflects existing HTNG & Open Travel Specifications that selectively allow the client to return a specified set of data elements, and provide implementation standards (such as URI standards, query parameter standards, HTNG SOAP header info via HTTP and REST/JSON RPC, etc.) for accessing the framework.

Building on recent enhancement to 802.11x standards, this group is working to devise a standard process for registering a device once within a hotel or brand so the device and its user can be recognized automatically when it is in range of any access point.

Develop comprehensive architectural and design guidelines as well as commissioning check lists that will ensure that proper technologies can be deployed when the building is commissioned. The workgroup would then socialize those guidelines with the architects, consultants and engineers that design hotels. Design guidelines were completed in Q2 2016.

HTNG and The OpenTravel Alliance are mainstays of hotel and travel messaging and offer widely adopted message standards for operations and bookings across a diverse ecosystem. This workgroup will identify and examine both current open source and proprietary standards, including OpenTravel’s 2.0 Object Model and IATA’s New Distribution Capability (NDC). The group will offer a viewpoint with potential benefits, impacts and alignment opportunities.

Accepting Mobile NFC Payments such as Apple Pay, Google Wallet or Samsung Pay for hotel room reservations have not been possible due to complex scenarios with authorizations and post-stay settlements. This workgroup will identify the critical components in payment solutions for the hospitality industry and how they may need to be updated to accommodate new payment frameworks.

Developed a standardized approach for the exchange of unstructured data between systems and generic data "push" and "pull" models.

Standardized secure processing for credit=card transactions between hotel systems and payment processing gateways, using a secure data proxy (tokenization) approach.

The team will document the network requirements and best practices need to replicate the home network environment in the hotel. This will enable common consumer devices (meant for the home network) to be used by guests on the hotel's network, enabling common use case scenarios such as displaying guest-based content on the hotel-owned television.

The team will begin by defining what PII means within the hospitality industry. They will create principles and corresponding rationale for protecting guest data, a code of conduct in which an organization and it's vendors will abide by. Finally, the will produce a self assessment to test how well a given organization is protecting the personal information of their guest. This will lead to the eventual standard that all within the industry will perform to. A later output will focus on protecting personal information of staff and vendors.

Enhance the HTNG basic point-of-sale interface to achieve tighter integration for such processes as check zoom and end-of-day processing, and to improve the guest lookup facility.

Standardized reservation delivery, rate control, availability control, group synchronization, statistics handoff, and other functions necessary for distribution processing.

Developed a set of Web Services designed to promote inter-operability and information exchange among systems that service the needs of hotel properties.

Provides the "plumbing" layer of connectivity for all HTNG messages, known as the HTNG Web Services Framework (WSF), which enables two systems to reliably exchange any XML messages (HTNG or proprietary), vastly simplifying the implementation of interfaces. Includes a publish-and-subscribe eventing model.

Created reference architectures for the hospitality industry including business, application, and data architectures.

This group will develop technology overviews for new and emerging technologies such as enterprise scale small cells and Wi-Fi calling, evaluate deployment and use cases, and select business models that enable hotels of all sizes to ensure excellent cellular reception in their hotels.

Standardized the synchronization of customer profiles, itineraries, and folio posting across PMS and activity systems, to provide a cooperative experience for hotel guests, as well as for staff working with disparate systems such as Property Management, Spa, Goldf, Concierge, Dining, Ski, and other activity systems.

The Software Resource Team offers a space to share and learn about emerging issues from other top software practitioners. This group explores and discusses new technologies theoretically and practically. They also research open questions without the usual workgroup requirement or constraints of committing to an end result. Deliverables include educational webinars, white papers, industry frameworks, best practice documents and creating new software workgroups.

This group identified staff alert solution types, recommended best practices and recommended opportunities to integrate emerging solutions with other solutions used either within properties, by public agencies, or both. The publications of this group including a Staff Alert Technology Buyer's Guide as well as a comparison matrix of staff alert solutions.

Standardize and systematize the identification and business rules for processing virtual credit cards and other non-traditional payments.

Developed a specification for an IP PBX and hospitality SIP handset.

While screenless voice-based devices are gaining adoption in the home, only ~1% of traveling consumers have personal experiences with these emerging devices and there is limited time for guests to learn this new technology. To solve the issues of inconsistency, this group will develop a framework of use cases and related voice commands for the guest room.