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Agenda - Hospitality Tech Summit 2020

The Hospitality Tech Summit will feature sessions and discussions on the latest technology trends in the hospitality industry. This meeting agenda will also offer ample opportunities for attendees to network and connect with others doing business in the European region.

All sessions will take place at the Hotel Okura. Sessions and times are subject to change.

Thursday, February 13

08:00 - 17:00 Registration Open Foyer
08:30 - 09:30 Welcome Coffee Foyer
09:30 - 09:45

Welcome Remarks

Armand Rabinowitz, HTNG

Ballroom
09:45 - 10:30

The Big Reveal: XR and the Future of Hospitality

Amelia Kallman, Keynote Speaker

New technologies can be used to create seamless and memorable experiences that engage people from the high-street to the home. WebAR and innovations in virtual payment systems offer solutions to retailers to the struggle to link up e-commerce and bricks and mortars, as well as the physical and the digital. Now it's time to do away with the old and bring in the new.

Ballroom
10:30 - 11:10

Coffee Break and Networking

Foyer
11:10- 11:55

Content Evolution: Are Panels Prepared to Play

Patrick Dunphy, HTNG

Piotr Lipiec, Samsung Electronics Co.

Rachelle Peterson, CNN International

Entertainment and news content is king, but support for distribution and delivery in the complex hospitality environment does not match customer expectations and needs. Embedded applications, consumer streaming devices, and the complexity of casting are just some of the options available. Join this panel to learn how to rapidly adapt your business to new guest room entertainment strategies.

Ballroom
11:55- 12:25

Audio as the Experiential Tool

Martin Bodley, Bose Professional

The 'workplace' today is a space as diverse and pervasive as work itself. Many places where work is performed do not have ideal visual or sound environments especially in the information and collaboration age where communication is key. We're increasingly understanding the impact sound has on us - from health and increased productivity, to creating an experience for ourselves or our guests. Join Bose Professional as they share insights on how evolving technology relates to audio and how it adds value to the modern workplace. Understand the importance of how audio technology - like directional audio and sound removal - opens a world of possibilities for customizing places, whether designing a work space or creating an unforgettable experience.

Ballroom
12:25 - 12:45

Working to Converge AV and IP

Armand Rabinowitz, HTNG

HTNG and AVIXA have been collaborating on research and use case development for improved convergence of Audio Visual equipment and Internet Protocol-based communication. This session will highlight the findings from early stage research.

Ballroom
12:45 - 14:00 Lunch Foyer 
14:00- 14:50

Canceling the "Noise" of Travel

Lyle Worthington, Worthington Consulting

Patrick Apostolo, Radisson Hotels

Jeff Poole, World Travel & Tourism Council (WTTC)

James MacClean, Thales

Seamless travel is ultimately about removing disruption and inconvenience from the traveler’s journey. Traveling has always been a disjointed process, but new technology standards and integration are mapping a journey for a more connected experience. In this session, technology leaders will share insights on their “active noise canceling” effort.

Ballroom 
14:50- 15:20

The Journey of Managing Identity

Tomás Nicolau, Nike

Zilong Wei, BINAS.AI

One of the keys to making the guest's journey frictionless is managing identity. Alumni of École hôtelière de Lausanne (EHL) completed a research project exploring the potential impacts of identity management in the hotel industry.

Ballroom
15:20- 15:50

The Key to Going Mobile is the Right RF and ID

Nick Price, NetSys Technology

Hotels have been trying to reinvent the check-in process since the early 1980s. The goal has been to allow the guest to bypass the front desk and go straight to their room. It's 40 years later and all guests still check-in the old fashioned way at the front desk. Online check-in was the most recent attempt along with the use of a cell phone as a digital key, but deployments and usage across the industry are still low and not growing.

Ballroom
15:50- 16:30 Break and Networking Foyer
16:30- 17:10 

Citizens Explore the Blue Ocean for Innovation

Michael Levie, citizenM hotels

Ballroom
17:10- 17:15 Closing Remarks Ballroom
17:15- 18:00 Reception
Foyer