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Agenda - Hospitality Tech Summit 2019

The Hospitality Tech Summit will feature sessions and discussions on the latest trends, including AV installations, arrival experiences and more. The meeting agenda will also offer ample opportunities for attendees to network and connect with others doing business in the European region.

All sessions will take place at the Hotel Okura. Sessions and times are subject to change.

Thursday, February 7

8:30 - 9:00 Welcome Coffee Foyer
9:00 - 9:15 Welcome Remarks Ballroom
9:15 - 9:45 AV Intelligence
  • Sean Wargo, Sr. Director, Market Intelligence, AVIXA
Join this session to learn about the latest trends in AV and meeting technology, and how your company should plan investments in the future.
9:45 - 10:15 Hospitality Technology Strategic Pillars
  • Armand Rabinowitz, Sr. Director of Strategy and Workgroups, HTNG
Learn how HTNG addresses core technology requirements of the industry, ranging from security, the guest experience and more.
10:15 - 10:45 Coffee Break and Networking Foyer
10:45 - 11:30 Hospitality is a Prime Candidate for Robotic Automation
  • Rakesh Latchmansing, CEO, C-DEVICE, 
Wayfinding, concierge replacement, delivery services and more: what hospitality use cases cannot be automated through robotics? Join this session to learn how robotics will affect your hotel operations NOW.
11:30 - 12:00

This is Not Your Father's Wi-Fi

  • Chris Spencer, CTO, Global Reach

Hospitality companies have spent millions of dollars on wireless connectivity, but still struggle with guest reviews and the exponentially increasing requirements that guests place on the network. This session will explore how the industry is developing standard to measure Wi-Fi Experience based on KPIs such as: Authentication & Onboarding, Security, Performance and Applications, Network Availability, and others. HTNG's Workgroup Chair will discuss how by implementing and operationalizing these metrics, hospitality companies will finally have a predictive indicator of the guest experience.

12:00 - 13:00 Lunch and Networking Foyer 
13:00 - 13:45 The Evolution of Displays in Hospitality

  • Stephen Barratt, Project Director, Mandarin Oriental Hotel Group (Moderator_
  • Piotr Lipiec, Senior Business Development Manager, Hospitality TV, Europe, Samsung
  • Sander Pahlplatz, Business Development Manager Hospitality Europe, LG Electronics
  • Nigel Bateson, SVP Product, Otrum 
Guest rooms, public space, and the conference room all have different technology needs, ranging from guest entertainment to digital signage. Meanwhile, 4K turns into 8K and the 3D revolution never happened. This panel will discuss future capabilities, investment strategies, and answer the smart display question once and for all.
13:45 - 14:15 Making Smart Screens and Smart Speakers Satisfy Smarter Guests
  • Martin Chevalley, CEO, Innspire
  • Armand Rabinowitz, Sr. Director of Strategy and Workgroups, HTNG

Guest's expectations for technology in the room are as diverse as the options available today. The panel of industry experts will discuss how they have continued to innovate their solutions with better pictures, content, mobile and most recently voice integration to cater the experience to the whims of hospitality guests all while respecting venue owners need to manage upfront and ongoing costs.

14:15 - 14:45

Instant Insight to Actionable Information, Drives Intelligent Decisions

  • Kees Van Donk, VP of Sales, IRECKONU
  • Michiel Roelfsema, Deputy GM, Okura Amsterdam 

Once upon a time - the experiences and learnings from the Hotel Okura Amsterdam, at the start of their transformational journey. 

14:45 - 15:15 Break and Networking  Foyer
15:15 - 16:00

It's 2019 and GDPR is Here to Stay

  • Bryan Steele, Jireh-Tek
  • Raedene McGary, Consultant & Law Expert, CPDP, McGary & Co.
  • Daniel Johnson, Co-Founder, VENZA

May 25th 2018 came and went - what happened to the urgency behind GDPR compliance? ICOs are providing guidance to the hospitality industry, and they have consequences for independent hotels to global brands. Join this session to learn new strategies that you will need to protect your guest and staff data privacy. 

16:00 - 17:00 

Leading the Future of Hospitality

  • Jeff Bzdawka, SVP Technology Operations, Hyatt Hotels
  • Marco Trecroce, CIO, Four Seasons Hotels
  • Mike Blake, CEO, HTNG
  • Laurien Hobma, Hospitality at Hotelschool the Hague
  • Harmeet Tibb, Hospitality at Hotelschool the Hague

Technology used to be just about the information exchange and retention it enabled. Digital Disruption has made today technology more about enabling experiences for the consumer. In this closing session, IT leaders from some of the most well-known and innovative hospitality brands will open up about the how their organizations and hospitality can prepare for the next generation. Representing that next generation on stage will be students from The Hauge school of hospitality.

17:00 - 17:15 Closing Remarks Ballroom
17:15 - 18:00 Reception