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HTNG in the News

Enhancing the experience

By: Zoe Mutter, AV Interactive

December 10 2018 - In 2004, when the first ISE was held in Geneva, the event occupied a single hall of the convention centre. As the industry has evolved and diversified ISE has followed suit and developed into a show which last year filled the 15 halls of the RAI with 1,296 exhibitors and 80,923 visitors. When the inaugural event took place, Mike Blackman, managing director, Integrated Systems Events was confident the 3,500 attendees it attracted was an early indication they were on the right track.


How blockchain tech might interact with hotels

 By: Sean McCracken, HotelNewsNow

December 5 2018 - Blockchain is one of the top buzzwords in the tech and business world, though it's still not completely clear exactly what role it will play in the hotel industry. On a recent webinar, HTNG shared research that offers some insight on the topic. 1. There are multiple potential applications. Blockchain, which is the underlying technology for the cryptocurrency Bitcoin, is based on what the HTNG working group described as "distributed ledger technology."


HTNG Insight Summit Panel: Voice Stories From Those Driving a Quality Guest Experience

By: The Angie Team

November 15 2018 - Our CEO, Ted Helvey, was pleased to participate on a panel with other voice technology thought leaders at the recent HTNG Insight Summit event in Sunnyvale, CA. He was joined by David Berger, Co-founder & CEO of Volara, Andrew Arthurs, CIO of Two Roads Hospitality, Brett Hillhouse, of IBM Watson Assistant, and Cam Urban, CEO of Roxy. Together they discussed the most pressing questions when it comes to voice technology: How do you address privacy concerns?, How do you quantify ROI?, and What does the future look like for voice?


What Makes HTNG Unique?

By: Emily Wilson, Marketing Communications Specialist, HTNG

October 12 2018 - In today's world of seemingly limitless options, there also seems to be an association for everything. It is more important than ever for every company to differentiate themselves by highlighting distinct strengths. The not-for profit trade association, Hospitality Technology Next Generation (HTNG), separates itself through three areas: 1) Membership & Leadership, 2) Workgroups, 3) Events.


3 overlooked aspects of data security

By: Sean McCracken, HotelNewsNow (1:05 pm)

October 3 2018 - Data security might be among the most important issues in the hotel industry that receives relatively little attention. During the recent HTNG Insight Summit, John Bell, founder of Ajontech and data security consultant and expert, shared some insights on what's going on in that space and some of the things that are often overlooked.


Two Roads Hospitality among voice tech early adopters

By: Sean McCracken, HotelNewsNow (7:22 am)

October 3 2018 - Two Roads Hospitality Chief Information Officer Andrew Arthurs has seen the ups and downs of being an early adopter up close with the company's relatively recent embrace of in-room voice technology. Speaking during the recent HTNG Insight Summit, Arthurs shared some takeaways of how the process has gone of rolling out voice-controlled Amazon Alexa devices at some of the company's properties, joking that he'd like to say, "Everything's been perfect so far."


Marriott's insights on future of tech infrastructure

By: Sean McCracken, HotelNewsNow

September 27 2018 - Planning for the future is a notoriously tricky prospect when it comes to technology, and this is complicated within the hotel industry by the need to invest in sometimes expensive infrastructure to support evolving guest and back-of-house needs. Speaking during the 2018 HTNG Insight Summit Tuesday, Richard Wagner, technical consultant of emerging technologies for Marriott International, said he's learned plenty of lessons over the last eight years on "deploying architecture that will allow us to grow that future network," and some of the growing pains remain as the company integrates legacy Starwood Hotels & Resorts Worldwide properties.


What makes a hotel conference organization tick

By: Larry Mogelonsky, Hotel Mogel Consulting Ltd.

August 31 2018 - As a hotelier, when you're in the thick of juggling all the necessary daily tasks, you seldom have time to take a step back and look at the big picture. Moreover, given how demanding this line of work can be, it's hard to find the time to travel to other properties or conventions around the world to gain perspective and improve your understanding of the industry. That's why I've recruited Michael Blake, the CEO of Hospitality Technology Next Generation, who has some powerful insights on the sharing economy and the future of loyalty programs.


California data privacy: What hoteliers need to know

By Bryan Wroten, HotelNewsNow

August 8 2018 - When California passed its new data privacy law, legislators mostly aimed it at the tech companies based there, but the law applies to more than just Silicon Valley. The California Consumer Privacy Act gives new rights to residents of California, such as being informed about the personal data companies collect about them and why and allows them to request the deletion of personal data, to opt out of the sale of personal information and to access personal information in a readily usable format. Under the law, personal information includes aspects such as consumers' personal identifiers, location, biometric data, internet browsing history, psychometric data and any inferences companies might make about them.


Daily API RoundUp: AerisWeather, Loom, Zoom, Walmart, HTNG

By: Joy Culbertson, ProgrammableWeb Staff

July 14 2018 - Every day, the ProgrammableWeb team is busy, updating its three primary directories for APIs, clients (language-specific libraries or SDKs for consuming or providing APIs), and source code samples. Fourteen APIs have been added to the ProgrammableWeb directory in categories including eCommerce, Weather, and Blockchain. Featured today are several APIs from the Walmart Open API Developer Portal for affiliates and the Zoom Rooms API for virtual meetings data. Here's a rundown of the latest additions: Loom Network, Zoom, HTNG (Hospitality Technology Next Generation), AerisWeather, Walmart.


Strategic Shift to Improve HTNG and Industry Alignment

By: Emily Wilson, HTNG

June 14 2018 - The biggest difference between HTNG and other associations in hospitality technology is our workgroups. Serving as the heart and soul of HTNG, these groups meet regularly to discuss emerging technology and related challenges for the industry and to develop solutions, best practices or standards to address them. For many years, HTNG leveraged two distinct groups of members to form workgroups around these issues. These two groups (forums) focused separately on infrastructure and software due to a natural separation of topics and members aligning around one or the other. At that time, HTNG workgroups predominantly linked to just one of these forums. HTNG recognized that the business of IT has blended, so a new structure was recently created to better align strategic concepts for the industry.


How point-of-sale technology has changed over the years

By: Bryan Wroten, HotelNewsNow

June 6 2018 - For everyday transactions, cash hasn't been king for years. Debit and credit cards took over, and even how those are processed has changed recently. Launching an app and tapping the smartphone on a credit card terminal is one of the newest ways to pay. The hotel industry has been keeping a close eye on the latest technology in point-of-sales systems and consumer behavior, watching what has caught on and what hasn't.


Defining HTNG Membership Benefits

By: Emily Wilson, HTNG

May 15 2018 - HTNG was formed in the early 2000s by a group of individuals concerned with how hotels were being affected by technology. More than a decade later, HTNG now has 400+ member-companies, including 4,500 individuals who represent five million hotel rooms worldwide. Last year, HTNG expanded its efforts to include other hospitality verticals, such as assisted living, entertainment venues and cruise lines, which share similar technologies and solution sets as hotels.


How hoteliers can protect loyalty programs from fraud

By: Bryan Wroten, HotelNewsNow

May 2 2018 - The hotel industry, in general, is a popular target for hackers looking to steal personally identifiable information about guests and staff. One area of potential vulnerability that's being exploited is hotel brand loyalty programs. Anything of value, including loyalty points and partner points, will be something hackers want because of the inherit value to them, said Patrick Dunphy, chief information officer at HTNG. Given how much travel has increased in the past 25 years and how many more hotels are offering them now, the long-term value of points is increasing, he said.


Developing next-gen hospitality solutions

By: Biz Community

April 16 2018 - To solve a communication problem - not between guests and staff, but with computer systems - hotel software developers had to build customised interface systems which were costly and had limited functionality. A group of hoteliers and hospitality consultants decided to create a system of standards that worked together and had new functionality that would be adopted by the industry - 'next-generation solutions'.


Status Report: Contactless Payments & Hospitality

By: Emily Wilson, HTNG

April 4 2018 - Contactless payments are electronic devices that use Radio Frequency Identification (RFID) or near field communication (NFC) Integrated Circuits (IC) on credit cards or mobile devices. Common contactless payments include Apple Pay, Google Play, Samsung Pay, the Citi Costco Card and wearable devices - all of which enable customers to tap to pay quickly and easily.


One Step Closer to Untangling APIs

By: Emily Wilson, HTNG

MARCH 7 2018 - In the world of hospitality technology, there are a few words that cause as much stress as "integrations." However, with web-deployed software starting to dominate the field, integration is happening more and more through web Application Programing Interfaces (APIs). APIs allow software solutions to send information to each other, offering an unprecedented level of control with relative ease. Unfortunately, the adoption of APIs in the hospitality industry currently lacks transparency and has been done in an ad-hoc, messy and convoluted manner. Cross-industry software companies, such as Salesforce, Google and Facebook have adopted APIs with great success. HTNG intends to build on these best practices for the hospitality industry.


Wayfinding tech seeing niche growth in hotels

By Sean McCracken, HotelNewsNow

FEBRUARY 7 2018 - Hotels, whether resorts or other large property types, can sometimes be difficult to navigate. Some hoteliers have looked to technology, specifically wayfinding apps and beacon technology, to solve that problem. Those technologies have been a point of discussion in hotels for years now, but some properties are only rolling out it today - including the Orlando World Center Marriott, with its World Finder app.


Ready for data protection regulation?

TravTalk Middle East

FEBRUARY 6 2018 - The purpose of the General Data Protection Regulation (GDPR) is to provide a standard set of data protection laws across all member countries for EU citizens to clearly understand how their data is being used. The GDPR builds upon the 1995 Data Protection Directive 95/46/EC, which governed the processing of personal data, and refreshes the legislation to suit the modern day. Failure to comply with the GDPR can cost organizations up to 4 percent of annual global turnover or 20 million in fines.


AI Assists Our Advancement Into a Virtual World

By Michael Blake, HTNG

JANUARY 14 2018 - Artificial Intelligence (AI) provides systems the ability to perform tasks which would normally require human intelligence. This intelligence encompasses visual perception, speech recognition, decision0making, translation between languages and more. Consider the use of AI occurring in three separate instances. The first is when an object is simply asked to do something. The second being when an object augments things that were previously routinely performed. And the third, when an object can learn and perform more complex tasks. Each of these generic instances can be transferred over and applied to the hotel setting.


The top 6 hotel tech trends for 2018

By Esther Hertzfeld, Hotel Management

JANUARY 2 2018 - Hotels have renewed focus on technology to improve the guest experience and hotel operations, but what are the next big tech trends coming down the pike? Hotel Management interviewed Michael Blake, CEO of Hotel Technology Next Generation, about the technology trends that are still in the works from 2017 and what will dominate in 2018.


Tech upgrade: What hoteliers are eyeing for 2018

By Bryan Wroten, HotelNewsNow

DECEMBER 6 2017 - To remain relevant with guests and predict their traveling needs, hoteliers are watching new developments in technology to see how consumers use them, as well as how new devices, software and services could be best implemented on property. Hoteliers know they walk a fine line between "leading edge" technology and "bleeding edge," constantly evaluating whether a new development would be a good investment that would improve the guest experience as well as generate a return.


The Future of the In-Stay Experience

By Sarah McCay Tams, EyeforTravel

From the moment a hotel takes a guest's booking they have an unrivalled marketing opportunity. The guest is theirs to build a relationship with and a growing wealth of technological solutions are springing up to handle this before, during, and after the stay. Through smarter properties and systems, hotels can build up complex guest profiles that can be used to improve almost every aspect of property performance and therefore the guest's experience.


The open truth about APIs

By Armand Rabinowitz, HTNG

NOVEMBER 9 2017 - The hotel industry has been dealing with interfaces ever since there was more than one technology solution required to run a hotel. Even before applications could talk to each other through software and hardware, humans were the interface. If you think about all of the double entries and siloed processes we tolerated decades ago, you can agree our industry has come a long way. Today, every industry that touches technology leverages some sort of an API. The API has been around since the turn of the millennium and marked a milestone when Salesforce launched its XML-based Web API in 2000. So, what is so special about an 18-year old technology that it is given its own life in this article?


Integration Issues Continue to Challenge the Industry

By The National Multifamily Housing Council

NOVEMBER 2 2017 - With $2.5 billion in venture capital funding dedicated to commercial real estate technology investments, apartment experts are preparing for a wave of new solutions for apartment operators in the next 18 to 24 months. To capitalize on all that innovation, it's critical for the industry to solve what industry insiders call the "integration obstacle."


Reducing Standards Duplication with Industry Collaboration

By Emily Wilson, HTNG

OCTOBER 9 2017 - The HTNG Next Generation Distribution Messaging (NGDM) Workgroup's Recommendations document demonstrates how working together to simplify messaging can serve great value to the hospitality industry. It is critical to be up-to-date with the latest trends to provide guests with positive and familiar experiences. Personalization and tailored content strongly drive the guest's experience. Distribution messaging standards seek to build upon guest data already collected and then distribute that information and customize it to the guest.


How Krack puts hotel Wi-Fi security at risk

By Sean McCracken, HotelNewsNow

NOVEMBER 8 2017 - A newly discovered vulnerability in Wi-Fi security could be hugely problematic for both hoteliers and guests, and action must be taken to mitigate the risks, sources said. A widely used Wi-Fi security standard long thought to be safe and secure was recently proven to be neither, and experts are now warning that both businesses and consumers need to respond as quickly as they can to protect themselves from possible security threats.


5 things to know about AI's potential in hotels

By Sean McCracken, HotelNewsNow

OCTOBER 5 2017 - Ajay Aluri, a professor of hospitality and tourism management at West Virginia University, said he hopes to prove the potential of artificial intelligence in the hotel industry. Artificial intelligence is no longer just the stuff of science fiction and speculation. Various applications of the technology - both business-oriented and consumer-facing - now exist, and one expert said it's time for the hotel industry to take stock of AI's potential.


HTNG: Developer, politician argue for tech investment

By Sean McCracken, HotelNewsNow

SEPTEMBER 27 2017 - Sinclair Holdings President Farukh Aslam and former Virginia Governor George Allen share why they believe hoteliers should be spending money on improving technology. Farukh Aslam, president of Sinclair Holdings, acknowledged that he's in a relatively unique position as both an owner and developer of hotel properties and is someone who advocates for greater focus and investment on technology at hotels.


The Definitive Guide to Hotel Blockchain Technology

By Ed Watkins, Contributing Editor for Duetto Research

SEPTEMBER 22 2017 - In the past few months, blockchain technology has become the new buzzword in hotel technology. Nearly every day, the travel technology press publishes a story touting the coming wave of innovation in this space, and how blockchains might be at the crux of that for the travel industry. Despite the hype, it is clear that blockchain and distributed ledger technologies are not fully matured. As a result, we are not quite at the point of widespread adoption just yet.


Top Minds in Hospitality Offer Insight

By Emily Wilson, HTNG

SEPTEMBER 11 2017 - Collaboration is a critical component in business development. For 15 years, HTNG has proudly played a significant role in creating networking and partnership opportunities to help its members thrive in the hospitality industry. Last year, HTNG announced a new program, Platinum Plus, that serves as an optional, add-on to HTNG's existing Platinum membership tier.


2017 Innovation Report

By Michal Christine Escobar, HT Magazine

SEPTEMBER 11 2017 - Technology is mission critical for all businesses and hospitality is seeing how important innovation strategies are in order to remain competitive in an increasingly crowded field. Hospitality Technology research reveals that the majority of hotels (57%) and restaurants (58%) plan to spend more on technology in 2017. While promising, restaurants and hotels must face the reality that innovation is advancing at a pace of change unlike anything seen before. Tech that impressed a year ago, may already seem antiquated.


How new technology can fit into today's hotel industry

By HotelNewsNow

SEPTEMBER 6 2017 - Technology is advancing all the time, and it's proven a challenge for the hotel industry at large to keep up with each new development and innovation. A panel of technology experts during the "Tech talks: Emerging innovations" session at the 2017 Hotel Data Conference discussed the usefulness of various new and reimagined technologies available to the hotel industry today.


HTNG - The Next Generation

By Emily Wilson, HTNG

AUGUST 9 2017 - This summer, the industry association known as HTNG (Hotel Technology Next Generation) turns fifteen years old. With its founding mission that states, "To foster, through collaboration and partnership, the development of next-generation solutions that will enable hoteliers and their technology vendors to do business globally in the 21st century," the organization has excelled at providing the hotel industry just what the mantra promises. Now, HTNG is celebrating not only a decade and a half of serving the hotel industry, but a growing expansion throughout the entire hospitality vertical.


Hotels need to optimize mobile offerings

By Esther Hertzfeld, Hotel Management

AUGUST 1 2017 - Mobile devices have made it easier for people to be online and connect with most everything they desire. As people get more comfortable using mobile, they rely on it for things they used to do only on their desktop computers.


Giving Voice to the Industry: Command or question, automation is here to help

By Nicole Carlino, Hotel Business

JUNE 21 2017 - It's a scene we're all familiar with: You exit a hotel elevator, toting a laptop bag and a suitcase, with, perhaps, a coffee in hand or a mobile phone, ready to use the property's keyless entry system. As you enter the room, dropping your things off on the nearest bed or desk, you search for a light switch and the thermostat, as the room's default setting is much too warm for your liking. Sometimes it's easy to find and sometimes it's not. Wouldn't it be easier to just tell the room to turn on the lights and switch the air conditioner on to 68 degrees Fahrenheit, while you get down to the business of charging your almost-dead devices and hanging up your clothes? And maybe you could even tell the room to turn the TV on to ESPN (no need to figure out what channel that is in this area of the world) and order you a salad from room service?


Occupancy Sensing Improves Hospitality

By Jesse DePinto, Telkonet & Katherina Sutter, MarkIntel

JUNE 15 2017 - The hospitality industry is embracing energy management as a way to compete and ultimately deliver the best value to their customers. Meanwhile, the balance between guest comfort and operational efficiency is becoming more challenging than ever before. Hotels are understanding that it's impossible to obtain significant energy savings and an enhanced guest experience without accurately detecting occupancy in the guest room. A comprehensive occupancy sensing strategy is necessary to realize the full benefits of an energy management system.


The Frictionless Future for Hotels

By Michal Christine Escobar, HT Magazine

JUNE 12 2017 - In April of 2016, Hospitality Technology magazine and Hotel Technology Next Generation (HTNG) announced that they would combine HT's Hotel Technology Forum (HTF) and HTNG North America to create a new event called HT-NEXT. With the theme: "Be Frictionless," the conference took place April 10-13 in Orlando, Fla. at the Rosen Shingle Creek. The event drew hotelier attendance that was a 150% increase more than each event alone. This recap offers an overview of agenda highlights, speaker insights and sponsor thoughts on top trends and technologies.


HTNG Checks In: Unlocking Better Door Lock Security

By: Lisa Terry, Best Tech Writer

JUNE 12 2017 - This past January, the 111-year-old Romantik Seehotel Jaegerwirt hotel in Austria was hit with a crisis: Hackers had mounted their third attack on the hotel, this one on the door lock system, commanding $1,600 in bitcoins to relinquish control back to hotel management. With the property fully booked, the impact to guest experience was deemed to be too great, so the hotelier opted to comply and pay the ransom.


Remove Friction from the Hotel Booking Process

By: Lisa Terry, Best Tech Writer

JUNE 7 2017 - In part one of this two-part series, HT discussed how hoteliers are often confronted with problems that prevent the booking process from being frictionless. For instance, a one-size-fits-all, cumbersome direct booking experience and the loss of bookings and fees to OTAs and other channels. But these aren't the only issues to affect hoteliers. In part two of this series, HT will discuss four more impediments and their solutions.


HTNG Checks In: HTNG's Vendor Advisory Council 2.0

By: Lisa Terry, Best Tech Writer

MAY 11 2017 - Collaboration has always been the focus for HTNG, with hoteliers and vendors working side by side in workgroups and at events. Together, their efforts help hoteliers to better leverage technology to serve their guests all over the world.


HTF + HTNG = One great conference!

By: Mike Ryan, Merchant Link

MAY 4 2017 - Mike Ryan: The Hotel Technology Forum was one of the first events I attended when I entered the lodging space. The HTF team has always put on a great conference with excellent educational opportunities in a much more intimate setting than other conferences. Similarly, HTNG has always done a fantastic job with its conferences providing incredible opportunities for peer-to-peer collaboration. Last month the two organizations came together for the first time in Orlando for HT-NEXT.


Hotels struggle with how much bandwidth is enough

By: Esther Hertzfeld, Hotel Management

MAY 1 2017 - Bandwidth, bandwidth, bandwidth. There is never enough. Since guests travel with multiple devices, hotels are having trouble keeping up with the rising bandwidth needs. With large hotels that need to cover public and outdoor spaces as well as conferences areas to medium and boutique hotels, Wi-Fi has become essential.


HTNG Checks In: 4 Ways to Clear Tech Hurdles

By: Lisa Terry, Best Tech Writer

APRIL 11 2017 - Delivering a seamless, personalized experience requires the elegant behind-the-scenes orchestration of many different technologies. This is far from easy - or inexpensive. HTNG has just chartered four new workgroups aimed at reducing the time, cost and other obstacles standing between hoteliers and ideal brand experiences. All workgroups are now welcoming industry participants.


An overview of new tech trends in hospitality

By: Bryan Wroten, HotelNewsNow

APRIL 4 2017 - Each passing day potentially brings about new innovation, and hoteliers must keep up with this pace of development, evaluating whether a new piece of technology will help their business or simply fizzle out. Hotel News Now reached out to hospitality tech experts to find out what trends they’re watching closely—from new devices to new ways to use existing tech.


HTNG Checks In: HTNG North America + HTF = HT-NEXT

By: Lisa Terry, Best Tech Writer

MARCH 3 2017 - Attending the hotel tech industry's top trade shows is a must to stay on top of rapid changes in hotel technology. But traveling to all those shows can be tough. HTNG and Hospitality Technology are fixing that by merging two shows into one mega-event resulting in more content, less travel. HT-NEXT is the blending of HTNG's North American Conference and HT's Hotel Technology Forum. Taking place April 10-13 in Orlando, Fla., HT-NEXT will draw from the best of each of the events and add some new features as well.


HTNG Checks In: Collaboration Key to Better Tech

By: Lisa Terry, Best Tech Writer

FEBRUARY 15 2017 - The core concept of HTNG is to gather the industry's best minds to devise the strongest possible solution to a shared technology challenge. Current trends such as industry consolidation, digital transformation and heightened security risks make that mission critical, driving HTNG leadership to align with other industry groups. In 2017, HTNG will embark on several initiatives to develop a more collaborative and informed group of CMOs, CDOs, CIOs and hoteliers.


Making the Switch: Converting a Copper Network to Fiber in Six Steps - Part 1

By: Michal Christine Escobar, HT Magazine

FEBRUARY 8 2017 - When hoteliers discuss the idea of installing "fiber optic cabling," they likely have one of two reactions: complete aversion or total acceptance. Like any other technology, fiber does have its pros and cons. However, many hoteliers might be interested to learn that the most common concerns about fiber have been addressed in recent years, making it a viable alternative to copper cabling.


Hotel technology under the spotlight at HTNG conference

By: Patrick Ryan, Hotel News Middle East

JANUARY 26 2017 - There was a glimpse into the future use of technology at the Hotel Technology Next Generation (HTNG) Conference 2017 in Dubai on Wednesday, 25 January. Hotel News ME caught up with CEO Michael Blake at the event in Dubai's Ritz Carlton Hotel.


HT-NEXT Awards Program to Honor Visionary Hotel Companies & Innovative Products

By: HT Magazine

JANUARY 10 2017 - Hospitality Technology (HT) magazine and HTNG are pleased to announce that nominations are open for the HT-NEXT Awards Program including both the 2017 Hotel Visionary Awards and the HTNG TechOvation Award. The Awards Program, sponsored by Datatrend Technologies, will take place at HT-NEXT on April 11, 2017.


The top 5 tech trends for 2017

By: Esther Hertzfeld, Hotel Management

JANUARY 3 2017 - HOTEL MANAGEMENT interviewed Michael Blake, CEO of Hotel Technology Next Generation, about the technology trends that are coming down the pipeline. Here's what he thinks will take a starring role in 2017.


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