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HTNG in the News

How hoteliers can adapt to guests' evolving tech needs

By: Bryan Wroten, HotelNewsNow

September 17, 2020 - As the hotel industry looks to recover from the pandemic, the technology hoteliers use and how they use it could help them along the way. During the "Technology & what is means for hotels" session of the CHRIS+HOLA Connect online conference, hotel and travel tech experts spoke about the evolving tech needs of. guests and what the hotel industry can do to adapt. Even before the pandemic, the ongoing shift of moving almost everything to the digital space has changed the traveler's path to booking, said Rob Torres, travel industry director at. Google. There really is no one path to purchase anymore.

Travel payment standard sees early traction, aims to rebuild trust

By: Linda Fox

June 22, 2020 - If the current crisis is, as many believe, going to drive automation in travel, then B2B payments is one area seen as ripe for change. The Open Payment Alliance was formed about four years ago by a group, including hotel distribution trade organizations HEDNA and HTNG and payments specialists Voxel Group and Onyx CenterSource, to remove friction from B2B payments but still allow for payment flexibility via a standard. Technology specifications have now been released, and it is believed COVID-19 will act as a catalyst for the adoption of the standard.

Hotel tech groups to set virtual credit card standards

By: Bryan Wroten, HotelNewsNow

March 11, 2020 - A plan to standardize how hotels and their distribution channels handled virtual credit cards fell apart in recent years when different channels didn't want to add the additional fields necessary for the use of these cards. Hospitality technology organizations have taken up this challenge again and are working on a new way to standardize and improve the process. Years ago, HTNG was working on the Virtual Credit Card Project to add an indicator into a hotel's booking message that the guest was using a virtual payment card for the reservation, said Sandy Angel, web services architect at HTNG.

Hotel 911 Law Takes Effect, With Help From Associations

By: Ernie Smith, Associations Now

February 19, 2020 - Hotel rooms are safer today thanks to a new law that ensures guests have immediate access to 911 in an emergency. Associations played an important role in shaping Kari's Law after a high-profile tragedy. Seven years ago, a tragic incident in a hotel room mobilized the hospitality industry to change the way that its phone systems work. In 2013, Kari Hunt Dunn, a Texas mother of three, died after she was attacked by her estranged husband during an arranged visit in a hotel room. Making the tragedy even worse was that when Dunn's 9-year-old daughter tried to call 911 for help, she could not get an outside line, costing emergency workers precious time in responding to the incident.

Hoteliers look ahead to prepare for Wi-Fi 6, 5G

By: Bryan Wroten, HotelNewsNow

January 7, 2020 - Guests' expectations for hotel Wi-Fi will only continue to increase, which means hotel owners and operators will have to invest more into their properties' networks. Knowing now what type of connectivity will soon be available to consumers, hoteliers can plan ahead to make sure their hotels, both newly built and freshly renovated, are ready to meet their guests' online needs. The future landscape of Wi-Fi includes 5G (which marks the next generation of technologies insuring better service from mobile carriers) and Wi-Fi 6 (new standards for networking technologies similarly expected to boost performance) both being built to allow more seamless handsoffs for better experiences, said Armand Rabinowitz, VP of strategy and workgroups at HTNG. Some of those experiences are available today, such as Wi-Fi calling, which is pretty common on most mobile carriers, he said.

The Role of Hospitality Technology Next Generation (HTNG)

By: Emily Wilson, HTNG

January 3, 2020 - Hospitality Technology Next Generation is a global, not-for-profit trade association that fosters, through collaboration and partnership among hospitality professionals and technology providers, the development of next-generation solutions that will enable them to do business globally in the 21st century.

2020 vision

By: Emily Wilson, HTNG

January 2, 2020 - It seems almost every day a new problem arises, and a solution is created for a previous problem that already existed. Hospitality Technology Next Generation (HTNG) is a non-profit trade association set up to better handle the process of finding solutions for these issues in hospitality and how they get implemented - whether it be in a single property or a global brand. HTNG anchors 400 corporate and singular memberships with a total of 4,500 individuals from hospitality companies, technology vendors, consultants, media and academic experts across the world. HTNG's direction-setting body is its board of governors, which consists of 21 top IT leaders from hospitality companies, and is responsible for technology in over three million guest rooms and across world-leading venues.

HTNG defines standard for measuring hotel Wi-Fi quality

By: Claus Hetting, Wi-Fi Now

November 27 2019 - HTNG - a non-profit hotel industry organisation dedicated to fostering new technology - has formed a workgroup aimed at developing a standardised method for measuring hotel Wi-Fi quality. The organisation expects the standard to be verified and adopted by mid next year, says HTNG CIO, Patrick Dunphy. Everyone will agree that high-quality Wi-Fi is critically important for the hospitality industry - but thus far, nobody has come up with a standardised and replicable method for quantifying the hotel Wi-Fi user experience. Now the non-profit hotel industry body HTNG aka 'Hospitality Technology Next Generation' has formed an industry workgroup to that end.

Hoteliers explore contactless payments for future use

By: Bryan Wroten, HotelNewsNow

October 9 2019 - Contactless payment technology has made headway into the retail space, but so far there hasn't been enough demand from guests for the U.S. hotel industry to fully adopt it, hoteliers said. Best Western Hotels & Resorts is exploring near-field communications (NFC) payment options, but hasn't yet reached the consumer tipping point to make adoption worthwhile, said Greg Adams, SVP and chief digital officer. The company has been researching, and the next step would be a beta test, he said. "We have a lot of people out there who do use mobile payments," he said. "At the same time, when we look at it in aggregate, where are we going to have the biggest impact on consumer experiences? What's going to make a meaningful difference to them?

Hotel Industry Marks Significant Progress Toward 2020 Nationwide Implementation Of Safety Devices

By: Hospitality Upgrade

October 7 2019 - One year after a historic announcement pledging to increase safety and security at America's hotels, the American Hotel & Lodging Association (AHLA) announced a 230 percent increase in members participating in the 5-Star Promise, growing the commitment to 56 hotel companies. Participating hotels have made significant progress over the past year in deploying employees safety devices (ESDs), with devices already provided in several markets, including New York, Washington, Chicago, Seattle and Miami Beach, and a goal of nationwide implementation by 2020. AHLA has also provided resources to streamline the implementation process, including creating a Device Buyer's Guide to help hospitality companies purchase and implement ESDs, in addition to establishing a discount program for member companies with select ESD providers.

As Associations Explore Virtual Payment Standards, Providers Push Solutions

By: David Jonas

October 1 2019 - Corporate travel players continue to smooth out the seams in virtual payment use, especially at hotel check-in where confusion remains commonplace. Sabre is testing the placement of virtual payment indicators along with booking info in its global distribution system. Associations are working on a new payment "channel" that would operate in parallel to booking channels. For HRS, the recent acquisition of mobile tech specialist Conichi was largely about supporting its automated payment products.

Innovative Report on Hotel Business Intelligence Solutions Market Thriving

September 13 2019 - The hospitality market has been managed for years by multiple technologies providing closed solutions in which the integration with external modules was very difficult and stressful. Software vendors have been very unwilling when opening their environment connectivity between platforms and other management programs for external integrations. Not astonishingly, years past the Hotel Technology Next Generation organization was born due to the demand from hoteliers and some software vendors, in order to deliver standard integrations that would allow hoteliers to choose the right solution for their operations.

What hoteliers should know about contactless payments

September 11 2019 - As hotel companies look to make the guest experience more frictionless, some might be apt to incorporate contactless payment solutions built through near-field communications technology. Because of that, Hospitality Technology Next Generation, a nonprofit group that helps coordinate tech efforts for the hotel industry, put together a white paper on the benefits and best practices of contactless payments in hotels. Here are some takeaways from that research.

Dubai gears up for the Hotel Show 2019

By Hotelier Middle East Staff

September 10 2019 - On September 18, HTNG - which has its headquarters in the USA - will be conducting six education sessions on hospitality technology at The Hotel Show. HTNG is a global not-for-profit trade association that fosters, through collaboration and partnership among hospitality professionals and technology providers, the development of next-generation solutions that will enable them to do business globally in the 21st century. Topics that will be discussed at the HTNG Tech Strategy Day include next generation loyalty systems, the steps to ensure a more secure hotel, how you can use data to monetise guest sentiment, how to utilise Wi-Fi effectively, what the hotel industry can learn from airlines about technology and more.

The Value of Turning Data into Actionable Insights

By Jason Q. Freed, Duetto

August 26 2019 - While analytics have become a critical driver of success for companies across many industries, the hospitality industry has lagged in its ability to use data to make a measurable impact on business strategy or guest experience. It is not because of a lack of data. Hotels make millions of transactions per year, have robust loyalty programs filled with customer profiles, and have increasingly more access to guest shopping data.

APIs + Modern Architectures Unlock Business Value

By Chris Judson, Choice Hotels International

August 23 2019 - APIs (Application Program Interfaces) undoubtedly help business leaders unlock value from internal business services and data. APIs allow systems, applications, and devices to talk to each other by sharing business capabilities and data, regardless of where they reside or what format they're in. It's why the API ecosystem is worth over $1 trillion and growing every day. But the work does not stop there. At Choice Hotels International, a combination of API patterns and microservice-based architecture has transformed how we do business, accelerated our ability to deliver new and meaningful business features, and keep pace with the dynamic digital ecosystem.

How & Why Hotels Are Working to Protect Customer Data

By Tyler Kern, MarketScale

August 21 2019 - Fifty-nine percent of customers believe their data is vulnerable to a security breach, according to a recent report by Salesforce. Consumers don't trust global businesses to carefully handle their data, and when breaches happen the results can be fatal for companies big and small. For this reason, data protection is a high priority for the hotel industry, reliant on returning business and customer loyalty to survive.

RLHC's journey to a unique streaming platform

By Sean McCracken, HotelNewsNow

August 12 2019 - On-property entertainment is one of the core features of the Hotel RL brand, and RLH Corporation CIO John Edwards said his company put a considerable amount of work into getting the most out of that when creating a new in-room streaming platform over the past few years. Speaking during HTNG's 2019 Insight Summit, Edwards detailed the company's path to creating its platform, starting with why in-room streaming seems to be a better solution than casting content from guests' devices.

It's time to tackle cyber security

By Emily Wilson, HTNG

August 8 2019 - The cost of data breaches continues to skyrocket and is taking center stage in the boardroom. The employment market for cyber security professionals is extremely competitive. Aside from internal roadblocks, technology tools are evolving rapidly, and it is getting harder to decipher the best solutions to both complement a business and diminish risk. Attackers are working together, selling or trading information to gain illegal access to hospitality systems. But there is power in numbers, and it's time the industry unites to defend against these powerful dangers.

Lessons on tackling tech innovation from Disney

By Sean McCracken, HotelNewsNow

August 8 2019 - When investing in and rolling out new technologies, companies should have both guest and employee experience in mind, according to a former Disney executive speaking at Hospitality Technology Next Generation's 2019 Insight Summit. Dan Cockerell, former VP of Disney's Magic Kingdom, outlined lessons learned from the roll out of My Magic Plus at Walt Disney World Resort, which wrapped up everything from payments and ticketing at the amusement park to hotel room keys at Disney-owned hotels into RFID wristbands called "Magicbands" for guests.

'Mind-boggling' data security risks: A call to action

May 17 2019 - In the aftermath of Marriott International's massive Starwood reservation system data breach, the largest such breach of 2018, cybersecurity experts wan that protecting customer information and technology systems will only get harder. "The issues of guest personal data is obviously on everyone's minds recently because of the Starwood/Marriott breach, but this is actually only a small subset of the challenges that a property faces from a security point of view," says Ed Moyle, general manager and chief content officer at Prelude Institute, which trains cybersecurity analysts.

Profitable Report on Hotel Business Intelligence Solutions Market in-depth approaches behind the Success Of Top Players

May 16 2019 - A widespread framework of the global Hotel Business Intelligence Solutions market has newly added by The Research Insights to its massive database. This report highpoints global market growth in the past few years. Market researcher's present more informative data regarding the number of perspectives towards the global Hotel Business Intelligence Solutions market. For the effective and better business outlook, different infographics have been incorporated in the research report. Recent trends and development status in the present market is also explained in the report.

Hotel technology: What's next?

April 8 2019 - What will hotel owners likely see in the next three to five years and how can we drive technology adoption in the hospitality industry? The 2019 edition of the Arabian Hotel Investment Conference (AHIC) takes place from April 9 to 11 under the banner ‘Synchronised for Success’. Dedicated to the topical issue of Disruption, the first day will explore the various trends, challenges and developments impacting the hospitality industry, with technology inevitably a key focus.

Hotel Business Intelligence Solutions Market 2026 Upcoming Challenges

March 14, 2019 - A comprehensive outline of the global Hotel Business Intelligence Solutions market has newly added by The Research Insights to its enormous database. This report highlights global market growth in the past few years. Market researcher's present more informative data regarding the various perspectives towards the global Hotel Business Intelligence Solutions market. For the effective and better business outlook, different infographics have been incorporated in the research report. Recent trends and development status in the present market is also elaborated in the report.

HTNG and ISE deliver Hospitality Tech Summit

January 28 2019 - Hospitality Technology Next Generation (HTNG), a global trade association dedicated to delivering best practice through technology, has teamed up with ISE, the world's biggest AV and systems integration trade show, to create Hospitality Tech Summit. This new event further enhances ISE's engagement with AV end-users in key vertical market sectors. The all-day conference takes place on Thursday 7 February at the Hotel Okura.

New year, new tech: What hoteliers want in 2019

By: Bryan Wroten, HotelNewsNow

January 9 2019 - Each new year means new budgets, which is a time when hoteliers look at what CapEx they plan to make for the year. The demand for better service by guests in an increasingly digital world translates to hoteliers figuring out what new tech they're planning to purchase this year. Hotel News Now reached out via email to tech experts and decision makers in the hotel industry to find out what they consider to be worthwhile investments in 2019 and what still needs to cook a little longer.

Prepare to be hacked

By: Michael Blake, HTNG

January 7 2019 - My quote was true six years ago and it still stands true today. If you haven't gone through a data breach, you will - and that means you need to prepare yourself, your team, your executive leadership and your board. Hospitality is very exploitable; first and foremost, our industry is blessed and cursed with very hospitable professionals. These folks are fundamentally accommodating, making them perfect targets for social engineering attacks by cyber criminals. How many employees in your company would share their credentials or print a guest's presentation when handed a USB drive? This is the primary cause of many security problems.


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