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Descriptions - European Conference 2017


Attaining Optimal Performance Through People and Technologies

Ben Ryan has been hailed as a national hero after leading the Fiji Rugby 7s team to the country's first Olympic championship. He pioneered use of GPS technology in team sports, but was challenged when he went to the Fiji programme and had no technology to work with. This session will explain how using the proper tools in coaching teams can be the difference between success and failure. Ben will share with the audience his stories and experiences to illustrate how to use innovation successfully rather than simple innovating for the sake of it.


The AI Age: How Will Machine Learning and Intelligence Impact Travel and Hospitality?

The first conference on artificial intelligence was held in 1956. More than sixty years later, computing power has caught up with vision and is now becoming reality. Kanishka Agiwal, Association Partner with the Travel and Transportation group at IBM, will give us a glimpse into the near future and how it will affect our industry.


Blockchain and Hospitality

This session will cover the basics of blockchain technology at a strategic level, with guidance on key variations and the applications where they may make sense. It will also include overviews from two early adopters using blockchain to address the distribution and loyalty applications in travel.


Innovation Through Accelerators

For most companies, innovation is considered a key factor of future success. However, many companies struggle with agility, risk taking, and the frequent failures that are inevitable. To overcome these barriers, partnering with, sponsoring or creating and accelerators has become extremely popular. In this session, Jens Lapinski, head of the travel and hospitality program at global leader Techstars, will discuss this trend with moderator Yves Lacheret, followed by "pitches" from some of the current Techstars startups.


Blockchain Uses Cases Deep Dive

This session will explore in depth the blockchain use cases being addressed by Winding Tree (distribution) and Currency Alliance (loyalty), and explore the pros and cons of their different choices of blockchain architecture.


Aligning the IoT Frameworks

Long before IoT was a marketing buzzword stuck to any technology leveraging an internet connection, a few technologies were the primary bridge for low power devices to the internet. Representatives from the Alliances for Z-Wave, Zigbee, and KNX will discuss how their technologies fit into the IoT Ecosystem for hospitality. They will share their feature roadmaps, how security is designed into their standards, and what we need to do to design and deploy these solutions securely.


How to Get Started with Blockchain

Targeted at front-line leaders of development organizations, this session will provide tips and tricks for key decisions to make, what resources are available, and common pitfalls.


HTNG's Focus and Strategy in Europe

HTNG's volunteer leaders in Europe will provide an update on workgroups relevant to the region and solicit input from members in the audience on what the priorities should be in the future.


How Virtual and Augmented Reality Will Change Loyalty & Engagement for Hospitality

Creative uses of augmented and virtual reality (AR and VR) are popping up at resorts and hotels of all sizes and types. This session will explore how hotel brands can use these technologies to increase brand loyalty and why it’s so important to implement them to differentiate themselves as they become mainstream. Through best practices and use cases from other vertical industries, attendees will learn what can be done to harness this opportunity now in the future.


IT Leadership Panel

Top-level hotel IT executives will share how they see technology evolving in hotels in coming years. The panel will also discuss their biggest challenges, issues and concerns.


Are you Ready for GDPR?

The implementation date for the EU's General Data Protection Regulation (GDPR) is only six months away. Are you ready? Attorney Charles-Albert Helleputte of global law firm Mayer-Brown will provide a high-level overview of the new regulation. For more details, attend this afternoon's breakout session where you will have a chance to ask questions and dig in to the topic.


GDPR - Discussion and Drill Down

Following this morning's overview, Charles-Albert Helleputte will answer questions from moderator Finn Schulz and the audience.


Know Thy Enemy: Utilizing Machine Learning for Adaptive Security

How can hotel security systems adapt to the ever changing landscape of threats? Security appliances are generating mountains of useful data, but you need to collect and act on this data almost instantaneously. Join this session to learn how continuous evaluation of threats against your hotel, brand and company through machine learning can keep your guests, staff and data safe.


Seismic Shifts in Entertainment Content Delivery for Hospitality

Content producers in Europe, which has a complex and fragmented entertainment content environment, are moving away from the traditional bundled broadcast model. As a result, TV manufacturers are in a unique position to enable a la carte content delivery in hotels. This session will explore how hotels can leverage the content delivery landscape to better serve their guests.


GDPR Workgroup Meeting

This session, led by co-Chair Daniel Johnson, will briefly guide members through the workgroup plan and progress.  After evaluating insights from other GDPR sessions at the European Conference, attendees will work together to identify hospitality specific guidance that hoteliers & vendors may use to plan for and comply with the upcoming regulation.


All Systems Go: Hotel Systems Dashboard

HTNG’s Hotel Systems Dashboard Co-chair Graeme Powell will guide attendees through the team’s progress, including requirements focusing on three audiences: Corporate IT, Property IT and General Managers. The Dashboard will cover a holistic view of the property network, including: gateways, access points, core infrastructure and applications. Join this session to learn valuable insights that could be integrated into your product roadmap today.


The IT Organization and its Relationship with the Business (Hoteliers)

Every IT organization wants to be an effective partner with the rest of the company, but it is easier said than done. To complicate matters, the traditional IT organization structure may not be keeping pace with the rapid evolution of technology or the ever-expanding scope of technology usage in different parts of the business. As a result, "shadow IT" is inevitable and growing. In this session, we will discuss these issues and share with each other successes, failures and ideas for improvement from a panel of leaders and your peers.


Aligning HTNG with Industry Priorities

As technology is ever-evolving, so are the challenges and opportunities we face. To ensure HTNG is addressing the current and next generation priorities, HTNG has been surveying members around the globe to identify the focus areas that are receiving the greatest attention to support organizations' and leaders' goals. This interactive session will give hoteliers the opportunity to review HTNG's strategic pillars and discuss how we can leverage these priorities to build upon today for success tomorrow.