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Consultant Directory

The consultants listed below are HTNG members whose services may be useful to hotels or vendors needing specialized expertise. Members who wish to submit new or updated listings should use the submission form at the bottom of this page.

Ali Abidi

Principle, PwC

Specialty: Technology Architecture, Organization & Strategy, Systems Integration, Hotel Systems Selection/Deployment

New York, USA

Imagine the power of 236,000 people with a common purpose - building trust in a society and solving important problems. This is PwC. Every day, our people work with you to create value for you and your business. PwC focuses on audit and assurance, tax and consulting services. In the United States, PwC concentrates on 16 key industries and provides targeting services, including resources, deals, forensics, and consulting services. We help resolve complex issues and identify opportunities.

John Bell

Principal Consultant, Ajontech LLC

Specialty: Security/Data Privacy

Washington/Baltimore, USA
Phone: +1 301 244 2566

Ajontech offers consulting services supporting companies in efforts ranging from Enterprise Architecture to Security, Software Development, Services, and Application Architecture. We specialize in developing Security Architectures in support of payments and protection of Personally Identifiable Information (PII). Currently all of our associates have come from the Hospitality Industry and have experience working as an Enterprise Architect for one or more major Hotel companies.

John Burns

President, Hotel Technology Consulting

Specialty: Distribution/Revenue Optimization

Phoenix, Arizona, USA
Phone: +1 480 661 6797 -

For over two decades I have worked with lodging brands across the globe and in every star tier. I assist them to identify and prioritize current functional needs and emerging requirements in their electronic distribution, reservations, ecommerce, revenue management and CRM programs. I aid them in evaluating and securing qualified products and services to deliver those needed capabilities.

Amitava Chatterjee

Managing Director, Deloitte Consulting LLP

Specialty: Technology Architecture, Organization & Strategy, Systems Integration, Hotel Systems Selection/Deployment

McLean, Virginia, USA
Phone: +1 703-980-8679

Deloitte provides industry-leading audit, consulting, tax, and advisory services to many of the world’s most admired brands, including 80% of the Fortune 500. Our people work across more than 20 industry sectors with one purpose: to deliver measurable, lasting results. We help reinforce public trust in our capital markets, inspire clients to make their most challenging business decisions with confidence, and help lead the way toward a stronger economy and a healthy society. As a member firm of Deloitte Touche Tohmatsu Limited, a network of member firms, we are proud to be a part of the largest global professional services network, serving our clients in the markets that are most important to them. Clients count on Deloitte to help them transform uncertainty into possibility and rapid change into lasting progress. Our people know to anticipate, collaborate, and innovate, and create opportunity from even the unforeseen obstacle.

Marco Correia

Co-Founder, Partner, T-Hotel, Hospitality Knowledge

Specialty: Technology Architecture, Organization & Strategy, Hotel Systems Selection/Deployment, Security/Data Privacy

Cascais, Portugal
Office Phone: +351210990746 | Mobile Phone: +351919386939

Twitter Handle: MarcoCo22053578

T-Hotel Hospitality Knowledge is a consulting firm based in Portugal specialized in strategic Hospitality IT management and digital marketing. Founded in 2005 it operates mainly in the EAME, Latin America and African market with a special focus on the Portuguese speaking countries.

All our consultants have deep expertise and professional background in senior roles in the areas of hospitality IT leadership, digital marketing, SEO, Social Media Management among others. T-Hotel offers to the enterprising hotelier a holistic approach to their technology strategy in full alignment with their long-term business vision.

Antoine Debienne


Specialty: Systems Integration, Technology Architecture, Organization & Strategy

Phone: +33646711663

Since about ten years, I work on the design of systems that allow the perfect integration of the different components of intelligent buildings.

With the aim to accompany as well as possible the masters of works, to make that: the user experience is as comfortable and pleasant as possible, that the energy efficiency is significantly improved by making connections with the Smart City, that the management and operation is facilitated by the choice of the right tools.

For this Synaptik considers data as a technical fluid and offers solutions to control, store, modelize, analyze this; Today everything is data (things on the ground, application on the field, application in the clouds) understand and mastered these data flows is one of the major issues of tomorrow, Synaptik works on it .

Diane Estner

President, DANNI Enterprises

Specialty: Hotel Systems Selection/Deployment, Technology Architecture, Organization & Strategy, Systems Integration

Atlanta, Georgia, USA
Phone: +1 561-756-3903
Website | LinkedIn

DANNI has three (3) primary service areas. We work with innovative tech stars offering strategic business advisement and global business development. We are a collaborative team of a select group offering a diverse set of skills that are highly valued and apply across a large swath of industry needs, including branding, low voltage network design, legal SaaS contract design & review, hotel technology system selection & deployment, New hotel openings, operational audits, project management, operations, security & data privacy, strategic business guidance, health lifestyle & wellness strategy, public speaking, sustainability, executive recruiting, and much more. We are committed to assist organizations to achieve their goals, identify gaps, solve problems, explore/evaluate innovation, and connect people.

Rick Galvez

Hospitality Consultant, Starwoods Hotel

Specialty: Hotel Systems Selection/Deployment, Technology Architecture, Organization & Strategy, Network Infrastructure

West Palm Beach, California, USA
Phone: +1 561-335-7269

Rick Galvez has 25+ years of IT experience in Hospitality, Restaurants, Retail and Casinos. Managing data, voice, infrastructures, developing software for global hotel groups. Using upper managerial skills such as Program manager agile and scrum master project management, 4dx disciplines execution and six sigma methodologies. Also supporting mission critical applications for multinational companies with true hands on working knowledge.

Mr. Galvez is Certified Hospitality Technology Professional (CHTP) for the last 10 years with experience and 6-year experience as a Hospitality Financial and Technology Professional. 15+ years as an Information Technology Director bridging the gap between Management, Operations and Technology by using leading edge DevOps technologies, Lean Six Sigma Process Improvement and integrating business applications.

Microsoft Certified Professional in 22+ areas of Microsoft Technologies, since 1995:

  • Microsoft Certified Professional 1995
  • Microsoft Certified Trainer 2000
  • Microsoft Certified Architect 2007, 2014
  • Microsoft Certified System Engineer + Internet 1998
  • Microsoft Certified System Administrator 2003
  • Microsoft Certified Solution Expert - Server Infrastructure

Patrick Glories

Senior Consultant, favor-IT

Specialty: Hotel Systems Selection/Deployment, Distribution/Revenue Organization, Technology Architecture, Organization & Strategy

Office: +33 768 421 653

After working for many years with IBM and Amadeus, Patrick launched the favor-IT consulting practice in 2016 to leverage skills acquired in Travel Technology, Hospitality IT / Distribution and Payment Solutions backed by a solid experience in Management, Business Development, Multicultural Teamwork and Project Management.

These prove particularly effective in strategic transformation projects involving international cooperation, complex challenges, significant change management and end-to-end accompaniment , in particular across Europe.

Barbara Gonzalez

Founder & Owner, BAGO Hotel Solutions

Specialty: Hotel Systems Selection/Deployment, Distribution/Revenue Organization

Worldwide practice
Office: +49 172 1707299
Mobile: +49 1721707299

BAGO Hotel Solutions is servicing different areas in the Hospitality Industry with the main pillars of vocational education and consulting for independent hotels as well as hotel companies in various countries. Consulting and project management is offered especially in the areas of marketing, operational optimization, standardization, application software selection and deployment.

Ronald Grau

President & CEO, RENI Enterprises, LLC

Specialty: Systems Integration, Telecommunications, Technology Architecture, Organization & Strategy

Boca Raton, Florida, USA
Mobile: +1 561-212-7881
Twitter | LinkedIn

Accomplished technology executive with an expertise in the acquisition, leadership, growth, and sale of software and services companies. Utilizes hands-on expertise to drive product management, technology partnerships, and develop large-scale global strategic customers and sales channels. Effectively builds and leverages extensive industry network to encourage early adoption of products and on-going service expansion.

Mark Haley

Managing Partner, The Prism Partnership

Specialty: System Selection/Deployment

Boston, MA, USA
Phone: +1 978 521 3600 Mobile: +1 978 764 8580
Website | LinkedIn

As Managing Partner, I manage the firm’s Technology practice with core practice areas in CRM, Distribution and High-Speed Internet Access (HSIA). Services include strategy development, needs analysis, system selection, audits, project management and more. Mark has been consulting for over sixteen years. Previously Director of Property Technology at ITT Sheraton, Mark has served on the HITEC Advisory Council, was Past President of the New England Hospitality Finance & Technology Professionals and Past Chair of the AH&LA Technology Committee.

Ted Harrington

Executive Partner, Independent Security Evaluators (ISE)

Specialty: Security/Data Privacy, Technology Architecture, Organization & Strategy

Baltimore, San Diego, Austin, USA
Phone: +1 216 815 5840

Independent Security Evaluators (ISE) offers services including application security assessment, infrastructure security assessment, configuration/deployment guidance, design assessment, security training, virtual Chief Information Security Officer (vCISO), commissioned security research, reverse engineering, cryptanalysis and policy review/creation.

Ian D. Harris

President, ihD Ltd

Specialty: Technology Architecture, Organization & Strategy, Audiovisual, Network Infrastructure

Hong Kong HQ, Beijing, Shanghai, Manila KL Bangalore
Office Phone: +85228191108
Mobile Phone: +85297320384

Passionate about technology and electronics since 11 years old, Ian Harris ran the electronics. club and became G4IDH radio amateur during high school. Now, having worked for various high-reliability firms including Airbus as Cabin Systems designer, Marconi as Shortwave engineer, and STC designing the worlds first Optical. Fibre Transatlantic communications link, he operates ihD | Global Technology Consultant, a group of 70 experienced and hands-on engineers and specialists. ihD is famous for its hotel design, in AV, IT, Security, ELV and Acoustics disciplines, as well as for researching and developing new technologies for use in hotel. Ians Voice-Interaction demos within operational hotels, as well as LiFi development are well-known. "We strive to always LISTEN first to our clients needs and wishes, and then seek ways to make them a reality, whilst respecting the need for preserving capital and yet achieving a robust and secure, as well as simple to. use solution", says Ian.

Kristin Harwell

New Build Technology Project Manager, Convergent Services

Specialty: Network Infrastructure, Hotel Systems Selection/Deployment, Security/Data Privacy

San Diego, California

Convergent Services provides support services to owners and operators interested in professional and highly customized IT solutions for their hotels and resorts. We provide turnkey solutions for the complete Low Voltage scope in new builds, as well as project specific services in new and existing hotels and resorts - working as an extension of their staff and supporting their needs. As IT management consultants we do not sell any products, nor do we have a pre-set solutions in most cases; instead we approach each project individually to ensure that owners/operators achieve the very best for their specific needs. We can assists with any IT related project where internal IT staff need support, or when there are time or resource constraints. Our services are provided on a per project basis.

Fraser Hickox

Manager, The Conceptual Group

Specialty: System Selection/Deployment

Hong Kong
Phone: +852 98253300

Pursuit of useful guest facing technology that will enhance the guest stay and provide the operator with a distinctive difference that would be appreciated by their guests. Working with vendors, operators and owners to define the user interface with an emphasis on what and how something is touched and the response their guest will anticipate. Produce bespoke equipment where required to further the guest perception of value.

Mark Hoare

Partner, Prism Partnership

Specialty: Distribution/Revenue Optimization

Atlanta, GA, USA
Phone: +1 404 424 9258 Mobile: +1 404 428 4378
Skype | LinkedIn

Mark has over 30 years in the hospitality and hospitality technology sectors of the larger travel industry. His career spans all areas of hotel operations and general management, within Europe and the Americas for: The Savoy Group London, ITT Sheraton, Le Richemond Geneva, and Royal Classic Hotels Scandinavia. As a Prism Partner, Mark leverages his last 18 years of specialist expertise in Product Management of hotel technology solutions including; property management, central reservation, loyalty, revenue management and electronic distribution systems. Throughout his career he has successfully focused on bridging the gap between business needs and technology solutions. Prior to joining Prism Mark held senior Product Management positions for; Hotel Information Systems, Disneyland Paris, Hilton International, Anasazi, Pegasus Solutions, Hotel Booking Solutions, and IBS.

Gregg Hopkins

President, Gregg Hopkins & Associates

Technology Architecture, Organization & Strategy, Systems Integration, Hotel Systems Selection/Deployment

Florida, USA
Phone: +1 407 399 7161
Twitter | LinkedIn

With over 30 years experience in the travel and hospitality SaaS technology sectors, we serve at every level of your business; in whatever capacity we can be most useful.

Whether as a trusted advisor to top management, or as a hands-on mentor for front line marketing and sales personnel, we focus on delivering practical and enduring results while positioning our Clients to grow and lead.

We partner directly with our Clients to help deploy pragmatic marketing strategies, drive operational improvements, develop customer loyalty initiatives, and apply new business development and lead generation methods to help them gain and sustain a competitive position in their target travel and hospitality market segments.

Ted Horner

Managing Director, E Horner & Associates Pty Ltd

Specialty: Hotel Systems Selection/Deployment, Systems Integration, Telecommunications

Epping, NSW, Australia
Phone: +61298768119 | Mobile: +61418299421

Ted Horner In 1989, he established E Horner & Associates Pty Ltd a Consulting Practice specializing in Technology Consulting to the Hospitality Industry and he is now widely respected as Australia's leading consultant in this area . In 2002 he was a founding member of HTNG ( Hotel Technology Next Generation ) and today he is an Executive Advisor to HTNG . In 2004 he was the first non US person to be elected to the HITEC Technology Hall of Fame for his contribution to the advancement of technology in the hospitality industry . Has done consulting assignments in the following countries over the last 25 years Singapore , Indonesia , Sri Lanka , USA , Malaysia , Dubai, Papua New Guinea. Since 1996 has run specialised hotel technology conferences in Australia and the current conference is called Ted's Conference and it primarily aimed at senior decision makers in the industry to provide them with a once year update on the state of technology in the industry.

Andrew Huzyk

Andrew Huzyk

Owner/Principal, Skyland Technology Consulting Inc.

Specialty: Systems Integration, Network Infrastructure, Hotel Systems Selection/Deployment

Kelowana, BC - Available globally and virtually
Phone: +1 250-899-8147
Website | LinkedIn

Andrew Huzyk has spent the last 20+ years managing the overall technology scope on new builds, major renovations, acquisitions and operations for hotels, branded residential, and mixed-use properties for various independent properties and leading brands including Four Seasons Hotels and Resorts, The Peninsula Hotels, Mandarin Oriental Hotel Group, Fairmont Hotels & Resorts, Delta Hotels, and their respective property owners, investors and developers. We are focused on ensuring that owner and operator goals and unique requirements are achieved within realistic financial objectives and timelines. Services include overall IT & ELV Design Assistance, Systems Selection & Integrations, Project Management, Tender & Procurement Management, Vendor Management, Asset Management, Budgets, Technology Strategy, Audits and Assessments, Acquisition & Transition Management, and all aspects of Technology Operations. Scope of expertise encompasses Structured Cabling, Networking, Telecommunications, Security, Audio Visual and all Operational Solutions.

Jennifer Jones

President, J2 Hospitality Solutions

Specialty: Hotel Systems Selection/Deployment, Systems Integration, Technology Architecture, Organization & Strategy

Colorado, USA
Phone: +1 310 383 6942
Website | LinkedIn

After learning your current business requirements and understanding your technology goals, J2 will provide recommendations for your property on a wide variety of application that can improve your business by increasing efficiencies and enhancing your guest’s experience. This is accomplished through an analytical approach including interviewing users, an assessment matrix, documenting use cases and providing an executive summary. Once you’ve decided what systems you need to implement, you need an experienced team to lead you through the process. From timelines, vendor coordination, training, task delegation, status reports, budget monitoring and continuous communication to keep key associates informed, J2 will provide an all-in-one solution as your project management team. Not only does the J2 team have extensive knowledge in the hospitality technology space on how to use these systems, but in addition, how to implement, configure and integrate all the technology in your platform.

Marius-Toni Klumpenaar

Managing Director, Klumpenaar Hotel Solutions GmbH & Co KG

Specialty: Technology Architecture, Organization & Strategy, Network Infrastructure, Hotel Systems Selection/Deployment,

Hamburg, Germany
Mobile Phone: +491718666984
| Office Phone: +494064536920
Website | LinkedIn

With a combined international hotel- and technology background, Toni is building the bridges between architects, developers, engineers and hotel operators, focusing on Design of Systems Architecture and Interfacing (LAN & WAN), Investment Optimization & Cost Effectiveness, Energy Management, Deployment & integration of all hospitality related systems, with emphasis on guest facing Technology, AV, Building Management Integration, Procurement and Project Management. Our team handles projects successfully since 2003 throughout Europe and Middle East.

Gerard King

CEO, Mediatech Design Group

Specialty: Network Infrastructure, Telecommunications and Audiovisual

Dubai & Hong Kong
Phone: 009 714 391 4814

Mediatech Design Group is an award winning, international consulting firm that provides complete ICT and ELV design services encompassing communications infrastructure, data networking, telecommunications, audio visual, acoustic and building security technologies. The company has offices in Dubai, India and Kuala Lumpur and works on projects worldwide. During our fifteen years of operation we have designed over seventy luxury hotels, providing a complete range of design, engineering, and consulting services to meet the needs of owners, developers, architects and engineers.

Dayna Kully

Co-Founder, 5thGenWireless

Specialty: Technology Architecture, Organization & Strategy, Network Infrastructure, Telecommunications

Gaithersburg, MD, USA
Phone: +1 602 840 7272 Mobile: +1 602 573 5100

5thGenWireless works with brands and owners to assist with long term roadmap planning and optimization of IT spend. We focus on three primary areas: Wi-Fi networks (Traditional and GPON); In-Room Entertainment, Cellular and the convergence of these technologies.

Jeff Loether

Founder, Electro-Media Design Ltd.

Specialty: Audiovisual

Maryland, USA
Phone: +1 301 355 5050
Website | LinkedIn

Jeff established Electro-Media Design, Ltd. in 1990. He has overseen the production of hundreds of designs created by EMD's Audiovisual (AV) engineers. Jeff is active in the development of new products and design approaches that incorporate different technologies to enhance functionality, reduce system complexity and cost, and improve reliability. Jeff's experience and knowledge in the hospitality industry is unparalleled and he has pioneered many of the standards of AV design and implementation. Jeff is an active speaker and instructor for a number of professional organizations, including the ICIA, IACC and NSCA. He is a published author, with articles appearing in a variety of industry related magazine, including Sound & Video Contractor. He is a founding member of the International Communications Industry Associations (ICIA), Independent Consultants in Audiovisual Technology Council (ICAT).

Mark McBeth

President, SkyDog Partners, LLC

Specialty: Technology Architecture, Organization & Strategy, Hotel Systems Selection/Deployment, Security/Data Privacy

Connecticut, USA
Phone: +1 914 708 1006 Mobile: +1 914 912 3894

Assist companies with development of Information Technology Strategy, and IT Organizational Capability. Develop support service delivery standards, systems selection, and vendor management.

Geoffrey McDowell

Principal Consultant, Lyyon Technology Consulting

Specialty: Technology Architecture, Organization & Strategy, Telecommunications, Hotel Systems Selection/Deployment

Toronto, Canada
Mobile (US): +1 617 530 0025 Mobile (Canada): +1 647 242 7336
Website | LinkedIn

Services include: - Development of operator and owner requirements for a broad range of technology systems, including structured cabling, audio-visual, physical security, guest room control, telephony, IPTV systems and other hospitality specific applications including PMS and POS, all in line with both the other's financial objectives and the hotelier's operational ones. - Writing of specifications, tendering and contracting for systems, and overseeing implementation. - Technology audits of existing properties, technology reviews of properties to be renovated or acquired. - Consulting to vendors entering into or upgrading their technologies for the hospitality market.

Rishi Mistry

Principal Consultant & President, Elevate Technology Consulting Ltd.

Specialty: Technology Architecture, Organization & Strategy, Network Infrastructure, Audiovisual

Toronto, Canada
Phone: +1 416 452 4305

Extra Low Voltage (ELV) leader with years of professional global experience specializing in infrastructure technology, communications, networking, audio visual and security design and specifications. Expert in challenging, diverse and international environments providing comprehensive advisory services throughout the design, development and construction of hospitality, residential and mixed-use projects.

Gregoire Poirer

President, Xenia Hospitality Advisors

Specialty: Technology Architecture, Organization & Strategy, Systems Integration, Distribution/Revenue Optimization

Virtual, Global - Based in Northeastern US
Phone: +1 434 203 9200
Website | LinkedIn

Add Environmental Controls and Sustainability Add Resorts and Hotels Management Operations Business Strategy and Development for Owners and Primary Stakeholders for successful strategies related to deployment of next generation technology solutions Certificate Candidate MIT Sloan - 2018 Artificial Intelligence and Business Implications Certificate Candidate University of Oxford Said Business School - 2018 Blockchain Strategy

Graeme Powell

Founder, Veridicum

Specialty: Network Infrastructure

Reading, UK
Phone: +44 7979 594633
Website | LinkedIn

Veridicum's services can be split into three areas: Assurance, Benchmarking and Consultancy. Assurance - Whether you are looking for a one-off independent confirmation that a WiFi installation has met your brand standard requirements or a regular review of the network (including confirmation of ongoing accuracy of firewall rules) Veridicum is able to meet this need for you. Benchmarking - Whilst many hoteliers benchmark their RevPAR against the competition, few, if any, undertake a similar exercise with what is one of the most important guest services - WiFi. Veridicum gives you the ability to compare various aspects of your WiFi service. Consultancy - Graeme has over 20 years experience in respect of in room entertainment and HSIA and Veridicum can provide both a provider and user perspective on such services.

Mark Raiser

SVP & Principal, Michael Raiser Associates, Inc.

Specialty: Technology Architecture, Organization & Strategy, Hotel Systems Selection/Deployment

Wayne, NJ
Office Phone: +1 973-305-0011
Mobile Phone: +1 973-725-1637

All current and future technology consulting and support services are provided by the firm.

Wynn Salisch

Principal, Casablance Ventures

Specialty: Security & Data Privacy

New York, NY
Phone: +1 203 253 7259

Casablanca Ventures provides analysis, education and solutions in electronic payments and data security and works with dozens of top-notch providers around the world to find the best solutions for their clients’ specific needs with maximum savings, service and security. With its origins in hospitality, the company is completely focused on giving its clients exceptional customer service and its help is always completely free and without obligation. The company's founder, Wynn J. Salisch, is a veteran hotelier who lectures nationally on cybersecurity and payment processing and is a Partner on the U.S. Secret Service Electronic Crimes Task Force as well as a member of the International Association of Privacy Professionals, Electronic Transactions Association, Hospitality Financial and Technology Professionals, and Cornell Hotel Society.

Melissa Sloan

Chief Strategy Officer, S3 Advisors, LLC

Specialty: Hotel Systems Selection/Deployment, Technology Architecture, Organization & Strategy, Distribution/Revenue Optimization

Naples, FL, USA
Phone: +1 239 682 0993
Website | LinkedIn

The hospitality industry and technology solutions are changing at a rapid pace. Disruptive technologies are causing reactionary decisions on both the operator and supplier sides. Suppliers are driving products to market quickly, often pushed to meet operator timelines, which results in failure for both parties. The speed at which change is happening means changing the traditional approach in how we engage. S3 fundamentally wants to improve how our industry operates. We aim to provide an abstract representation of an enterprise or SMB and the business environment breakdown in which it operates. We enable actionable and successful business outcomes through a structured engagement process with measurable results. Give us a call, we would love to talk shop with you.

Bryan Steele

Principal Consultant, Jireh-Tek Limited

Specialty: Technology Architecture, Organization & Strategy, Hotel Systems Selection/Deployment and Security/Data Privacy

Office Phone: +44 1403 888045
Mobile Phone: +44 7748 111333
Website | LinkedIn | Skype

Founder of Jireh-Tek Limited in 2006 and former IT Director at Thistle Hotels (56 hotels/11,000 rooms) and the Royal Automobile Club, a world-renowned private members club. With 12+ years in hospitality consulting, I have experience in: • Developing technology strategies which facilitate underpin the business objectives; • Systems and data architecture; • IT Transformation and Digital Transformation programmes; • EU General Data Protection Regulation assessments and compliance programmes; • Guest-facing technology including Wi-Fi, entertainment, digital services and room management; • Non-Executive Director, Advisor. I have many years of international experience and work with members of both the hotelier and vendor communities around the world.

Mark Teasdale

CEO/Managing Director, Further House Limited

Specialty: Hotel Systems Selection/Deployment, Environmental Controls & Sustainability, and Network Infrastructure

Wimborne, Dorset, UK
Phone: +44 (0) 7802 32 33 22


Martin Thornos

Principal, Convergent Solutions

Specialty: Technology Architecture, Organization & Strategy,Hotel Systems Selection/Deployment, Network Infrastructure

California, Ohio, USA
Phone: +1 916 359 2717 Mobile: +1 916 213 3020

Convergent Services provides support services to owners/operators interested in professional and highly customized IT solutions for their hotels and resorts. We provide turnkey solutions for the complete Low Voltage scope in new builds, as well as project specific services in new and existing hotels and resorts – working as an extension of your staff, supporting your needs. As IT management consultants we do not sell any products, nor do we have a pre-set solution; instead, we work with your hotel to ensure that you achieve the very best solution for your specific needs. We can assist with any IT related project where internal IT staff need support, or when there is time or resource constraints. Our services are provided on a per project basis. Our background in both hospitality and IT enables us to communicate efficiently with all parties, thereby ensuring overall continuity in the project, and bridging the gap that sometimes exists between IT vendors and hotel operations.

Kris Troukens

Owner, Quality Hotel Services

Specialty: Security/Data Privacy, Technology Architecture, Organization & Strategy, Hotel Systems Selection/Deployment

Phone: +32473950024
Website | LinkedIn

Kris has been working as Project Manager and senior consultant at renown companies such as Hilton, IBM, and EuroDisney. Active in the hospitality and project management world, as a consultant, speaker, and teacher, he is running his own company, and specializes in GDPR preparation for hotels, as well as security audits and consulting. He is also Accredited Safehotels auditor.

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