- About Us
The consultants listed below are HTNG members whose services may be useful to hotels or vendors needing specialized expertise. Members who wish to submit new or updated listings should use the submission form at the bottom of this page.
President, Strategic Growth Advisory
Specialties: Distribution/Revenue Optimization, Systems Integration, Technology Architecture, Organization & Strategy
Phoenix, AZ, USA
Pamela Barnhill is the President of Strategic Growth Advisory (www.strategicgrowthllc.com), a business consulting firm, geared toward advising the C-Suite and providing senior management teams with strategic planning, technology, marketing, M&A, and governance advice. With over 20 years of hospitality experience, her expertise includes integration across all business units and acquisitions as well as shaping large strategic corporate governance and coaching the C-Suite and their teams from vision to execution by clarifying strategies, simplifying business processes and wrapping in technology. Pamela also plays a lead role in defining and executing key revenue and profit centers along with M&A strategy by crafting relationships with potential partner and acquisition targets and supporting across the entire process.
Principal Consultant, Ajontech LLC
Specialty: Security/Data Privacy
Ajontech offers consulting services supporting companies in efforts ranging from Enterprise Architecture to Security, Software Development, Services, and Application Architecture. We specialize in developing Security Architectures in support of payments and protection of Personally Identifiable Information (PII). Currently all of our associates have come from the Hospitality Industry and have experience working as an Enterprise Architect for one or more major Hotel companies.
President, Hotel Technology Consulting
Specialty: Distribution/Revenue Optimization
Phoenix, Arizona, USA
For over two decades I have worked with lodging brands across the globe and in every star tier. I assist them to identify and prioritize current functional needs and emerging requirements in their electronic distribution, reservations, ecommerce, revenue management and CRM programs. I aid them in evaluating and securing qualified products and services to deliver those needed capabilities.
Consultant, The Revenue Catalyst
Specialties: Distribution/Revenue Optimization, Technology Architecture, Organization and Strategy, Systems Integration
David Chestler is an iconic figure within hospitality and travel, with a passion for hotel technology that has allowed him to forge a rich career with more than 30 years in the industry. Prior to The Revenue Catalyst, Chestler held senior positions at Kognitiv, SiteMinder, Sceptre Hospitality Resources (SHR0, RateGain, Pegasus Solutions, Birch Street Systems, Visual Data Corp/Onstream Media and most recently serving as an Allied Board Member at Hedna.org. Today, David is strategically focused on new opportunities in Travel and Distribution while remaining a strategic investor in SaaS companies. In addition to HEDNA, David is active with HTNG, HFTP, HSMAI and Skâl. David can help determine the path to Net New Revenue... From Build, Buy or Borrow to partnerships and collaboration developing great potential for success and effective operation is our critical focus.
Co-Founder, Partner, T-Hotel, Hospitality Knowledge
Specialties: Technology Architecture, Organization & Strategy, Hotel Systems Selection/Deployment, Security/Data Privacy
T-Hotel Hospitality Knowledge is a consulting firm based in Portugal specialized in strategic Hospitality IT management and digital marketing. Founded in 2005 it operates mainly in the EAME, Latin America and African market with a special focus on the Portuguese speaking countries.
All our consultants have deep expertise and professional background in senior roles in the areas of hospitality IT leadership, digital marketing, SEO, Social Media Management among others. T-Hotel offers to the enterprising hotelier a holistic approach to their technology strategy in full alignment with their long-term business vision.
Senior Research Analyst, Hospitality & Travel, IDC
Specialties: Hotel Systems Selection/Deployment
With almost a decade of experience as editor for Hospitality Technology magazine, Dorothy Creamer, Senior Research Analyst, Hospitality & Travel Digital Transformation Strategies, IDC, offers insight into the business and IT investment. practices and strategies for the world's leading hotel and restaurant brands. International Data Corporation (IDC) is the premier global. provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts. worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives.
Specialties: Systems Integration, Technology Architecture, Organization & Strategy
For ten years, I have been working on the design of systems allowing the perfect integration of the different components of intelligent buildings.
With the objective of providing the best possible support to project owners in their decisions.
Thanks to this: the user experience becomes as comfortable and pleasant as possible, energy efficiency can be significantly improved by establishing connections with the Smart City, management and operation can be facilitated by the choice of the right tools, new possibilities in terms of marketing can arise.
For this, Synaptik considers data as a technical fluid and offers solutions to control, store, model, analyze it.
Today everything is data (from the field applications in the edge, and obviously in cloud applications).
Understanding and mastering these data flows is one of the major challenges of tomorrow, Synaptik is there to support you and your projects, from design to completion.
President, DANNI Enterprises
Specialties: Hotel Systems Selection/Deployment, Technology Architecture, Organization & Strategy, Systems Integration
DANNI has three (3) primary service areas. We work with innovative tech stars offering strategic business advisement and global business development. We are a collaborative team of a select group offering a diverse set of skills that are highly valued and apply across a large swath of industry needs, including branding, low voltage network design, legal SaaS contract design & review, hotel technology system selection & deployment, New hotel openings, operational audits, project management, operations, security & data privacy, strategic business guidance, health lifestyle & wellness strategy, public speaking, sustainability, executive recruiting, and much more. We are committed to assist organizations to achieve their goals, identify gaps, solve problems, explore/evaluate innovation, and connect people.
Hospitality Consultant, Starwoods Hotel
Specialties: Hotel Systems Selection/Deployment, Technology Architecture, Organization & Strategy, Network Infrastructure
West Palm Beach, California, USA
Rick Galvez has 25+ years of IT experience in Hospitality, Restaurants, Retail and Casinos. Managing data, voice, infrastructures, developing software for global hotel groups. Using upper managerial skills such as Program manager agile and scrum master project management, 4dx disciplines execution and six sigma methodologies. Also supporting mission critical applications for multinational companies with true hands on working knowledge.
Mr. Galvez is Certified Hospitality Technology Professional (CHTP) for the last 10 years with experience and 6-year experience as a Hospitality Financial and Technology Professional. 15+ years as an Information Technology Director bridging the gap between Management, Operations and Technology by using leading edge DevOps technologies, Lean Six Sigma Process Improvement and integrating business applications.
Microsoft Certified Professional in 22+ areas of Microsoft Technologies, since 1995:
Senior Consultant, favor-IT
Specialties: Hotel Systems Selection/Deployment, Distribution/Revenue Organization, Technology Architecture, Organization & Strategy
After working for many years with IBM and Amadeus, Patrick launched the favor-IT consulting practice in 2016 to leverage skills acquired in Travel Technology, Hospitality IT / Distribution and Payment Solutions backed by a solid experience in Management, Business Development, Multicultural Teamwork and Project Management.
These prove particularly effective in strategic transformation projects involving international cooperation, complex challenges, significant change management and end-to-end accompaniment , in particular across Europe.
President & CEO, RENI Enterprises, LLC
Specialties: Systems Integration, Telecommunications, Technology Architecture, Organization & Strategy
Accomplished technology executive with an expertise in the acquisition, leadership, growth, and sale of software and services companies. Utilizes hands-on expertise to drive product management, technology partnerships, and develop large-scale global strategic customers and sales channels. Effectively builds and leverages extensive industry network to encourage early adoption of products and on-going service expansion.
Managing Partner, Prism Hospitality Consulting
Specialty: System Selection/Deployment
As Managing Partner, I manage the firm’s Technology practice with core practice areas in CRM, Distribution and High-Speed Internet Access (HSIA). Services include strategy development, needs analysis, system selection, audits, project management and more. Mark has been consulting for over sixteen years. Previously Director of Property Technology at ITT Sheraton, Mark has served on the HITEC Advisory Council, was Past President of the New England Hospitality Finance & Technology Professionals and Past Chair of the AH&LA Technology Committee.
Executive Partner, Independent Security Evaluators (ISE)
Specialties: Security/Data Privacy, Technology Architecture, Organization & Strategy
Baltimore, San Diego, Austin, USA
Independent Security Evaluators (ISE) offers services including application security assessment, infrastructure security assessment, configuration/deployment guidance, design assessment, security training, virtual Chief Information Security Officer (vCISO), commissioned security research, reverse engineering, cryptanalysis and policy review/creation.
Ian D. Harris
President, ihD Ltd
Specialties: Technology Architecture, Organization & Strategy, Audiovisual, Network Infrastructure
Hong Kong HQ, Beijing, Shanghai, Manila KL Bangalore
Passionate about technology and electronics since 11 years old, Ian Harris ran the electronics. club and became G4IDH radio amateur during high school. Now, having worked for various high-reliability firms including Airbus as Cabin Systems designer, Marconi as Shortwave engineer, and STC designing the worlds first Optical. Fibre Transatlantic communications link, he operates ihD | Global Technology Consultant, a group of 70 experienced and hands-on engineers and specialists. ihD is famous for its hotel design, in AV, IT, Security, ELV and Acoustics disciplines, as well as for researching and developing new technologies for use in hotel. Ians Voice-Interaction demos within operational hotels, as well as LiFi development are well-known. "We strive to always LISTEN first to our clients needs and wishes, and then seek ways to make them a reality, whilst respecting the need for preserving capital and yet achieving a robust and secure, as well as simple to. use solution", says Ian.
Principal Consultant, HotelTCS - Hotel Technology Consulting Services
Specialties: Technology Architecture, Organization & Strategy, Network Infrastructure, Hotel Systems Selection/Deployment
With 15 years' experience in technology, and more than half of that time dedicated to the Hospitality sector, James has a wealth of knowledge but also a millennial's eye view. Following a career that has encompassed many technical and consultative roles, James has focussed on network architecture, WiFi, VOIP and IPTV. With a blend of technical skills that also includes RF architecture, this completes a "holy trinity" of requirements for the Hotel Guest Room. Spending the last 8 years traveling the globe, and working with all major chains, has given James a close insight into requirements of all regions of the world.
HotelTCS was formed in 2019 by James to bring his skills and experience to Hoteliers, Developers and Service Providers. With no pre-set agenda HotelTCS can help you determine exactly what your hotel, and most importantly your guest, need from technology. HotelTCS helps you understand how to deploy the technology of tomorrow, navigate brand technology standards, and plan for a future full of "things."
Manager, The Conceptual Group
Specialty: System Selection/Deployment
Pursuit of useful guest facing technology that will enhance the guest stay and provide the operator with a distinctive difference that would be appreciated by their guests. Working with vendors, operators and owners to define the user interface with an emphasis on what and how something is touched and the response their guest will anticipate. Produce bespoke equipment where required to further the guest perception of value.
Partner, Prism Hospitality Consulting
Specialty: Distribution/Revenue Optimization
Mark has over 30 years in the hospitality and hospitality technology sectors of the larger travel industry. His career spans all areas of hotel operations and general management, within Europe and the Americas for: The Savoy Group London, ITT Sheraton, Le Richemond Geneva, and Royal Classic Hotels Scandinavia. As a Prism Partner, Mark leverages his last 18 years of specialist expertise in Product Management of hotel technology solutions including; property management, central reservation, loyalty, revenue management and electronic distribution systems. Throughout his career he has successfully focused on bridging the gap between business needs and technology solutions. Prior to joining Prism Mark held senior Product Management positions for; Hotel Information Systems, Disneyland Paris, Hilton International, Anasazi, Pegasus Solutions, Hotel Booking Solutions, and IBS.
Sr. Managing Director, Business Development, PROVision Partners
Specialties: Technology Architecture, Organization & Strategy, Distribution/Revenue Optimization
Gregg Hopkins has nearly 40 years of travel and hospitality technology industry experience and is known as a subject matter expert on hotel operations, strategic marketing, guest loyalty, customer relationship management, sales operations and business growth development. He was a co-founder and CEO of Libra OnDemand; a company which was acquired by Newmarket International (now Amadeus Hospitality) in 2011. Gregg serves, or has served, as a committee member of select industry associations as well as a member of various Board of Advisors for hospitality technology organizations.
Managing Director, E Horner & Associates Pty Ltd
Specialties: Hotel Systems Selection/Deployment, Systems Integration, Telecommunications
Epping, NSW, Australia
Ted Horner In 1989, he established E Horner & Associates Pty Ltd a Consulting Practice specializing in Technology Consulting to the Hospitality Industry and he is now widely respected as Australia's leading consultant in this area . In 2002 he was a founding member of HTNG ( Hotel Technology Next Generation ) and today he is an Executive Advisor to HTNG . In 2004 he was the first non US person to be elected to the HITEC Technology Hall of Fame for his contribution to the advancement of technology in the hospitality industry . Has done consulting assignments in the following countries over the last 25 years Singapore , Indonesia , Sri Lanka , USA , Malaysia , Dubai, Papua New Guinea. Since 1996 has run specialised hotel technology conferences in Australia and the current conference is called Ted's Conference and it primarily aimed at senior decision makers in the industry to provide them with a once year update on the state of technology in the industry.
President, J2 Hospitality Solutions
Specialties: Hotel Systems Selection/Deployment, Systems Integration, Technology Architecture, Organization & Strategy
After learning your current business requirements and understanding your technology goals, J2 will provide recommendations for your property on a wide variety of application that can improve your business by increasing efficiencies and enhancing your guest’s experience. This is accomplished through an analytical approach including interviewing users, an assessment matrix, documenting use cases and providing an executive summary. Once you’ve decided what systems you need to implement, you need an experienced team to lead you through the process. From timelines, vendor coordination, training, task delegation, status reports, budget monitoring and continuous communication to keep key associates informed, J2 will provide an all-in-one solution as your project management team. Not only does the J2 team have extensive knowledge in the hospitality technology space on how to use these systems, but in addition, how to implement, configure and integrate all the technology in your platform.
Managing Director, Klumpenaar Hotel Solutions GmbH & Co KG
Specialties: Technology Architecture, Organization & Strategy, Network Infrastructure, Hotel Systems Selection/Deployment,
With a combined international hotel- and technology background, Toni is building the bridges between architects, developers, engineers and hotel operators, focusing on Design of Systems Architecture and Interfacing (LAN & WAN), Investment Optimization & Cost Effectiveness, Energy Management, Deployment & integration of all hospitality related systems, with emphasis on guest facing Technology, AV, Building Management Integration, Procurement and Project Management. Our team handles projects successfully since 2003 throughout Europe and Middle East.
Specialties: Technology Architecture, Organization & Strategy, Network Infrastructure, Telecommunications
Gaithersburg, MD, USA
5thGenWireless works with brands and owners to assist with long term roadmap planning and optimization of IT spend. We focus on three primary areas: Wi-Fi networks (Traditional and GPON); In-Room Entertainment, Cellular and the convergence of these technologies.
Founder, Electro-Media Design Ltd.
Jeff established Electro-Media Design, Ltd. in 1990. He has overseen the production of hundreds of designs created by EMD's Audiovisual (AV) engineers. Jeff is active in the development of new products and design approaches that incorporate different technologies to enhance functionality, reduce system complexity and cost, and improve reliability. Jeff's experience and knowledge in the hospitality industry is unparalleled and he has pioneered many of the standards of AV design and implementation. Jeff is an active speaker and instructor for a number of professional organizations, including the ICIA, IACC and NSCA. He is a published author, with articles appearing in a variety of industry related magazine, including Sound & Video Contractor. He is a founding member of the International Communications Industry Associations (ICIA), Independent Consultants in Audiovisual Technology Council (ICAT).
President, SkyDog Partners, LLC
Specialties: Technology Architecture, Organization & Strategy, Hotel Systems Selection/Deployment, Security/Data Privacy
Assist companies with development of Information Technology Strategy, and IT Organizational Capability. Develop support service delivery standards, systems selection, and vendor management.
Principal Consultant, Lyyon Technology Consulting
Specialties: Technology Architecture, Organization & Strategy, Telecommunications, Hotel Systems Selection/Deployment
Services include: - Development of operator and owner requirements for a broad range of technology systems, including structured cabling, audio-visual, physical security, guest room control, telephony, IPTV systems and other hospitality specific applications including PMS and POS, all in line with both the other's financial objectives and the hotelier's operational ones. - Writing of specifications, tendering and contracting for systems, and overseeing implementation. - Technology audits of existing properties, technology reviews of properties to be renovated or acquired. - Consulting to vendors entering into or upgrading their technologies for the hospitality market.
Principal Consultant & President, Elevate Technology Consulting Ltd.
Specialties: Technology Architecture, Organization & Strategy, Network Infrastructure, Audiovisual
Extra Low Voltage (ELV) leader with years of professional global experience specializing in infrastructure technology, communications, networking, audio visual and security design and specifications. Expert in challenging, diverse and international environments providing comprehensive advisory services throughout the design, development and construction of hospitality, residential and mixed-use projects.
President, Xenia Hospitality Advisors
Specialties: Technology Architecture, Organization & Strategy, Systems Integration, Distribution/Revenue Optimization
Add Environmental Controls and Sustainability Add Resorts and Hotels Management Operations Business Strategy and Development for Owners and Primary Stakeholders for successful strategies related to deployment of next generation technology solutions Certificate Candidate MIT Sloan - 2018 Artificial Intelligence and Business Implications Certificate Candidate University of Oxford Said Business School - 2018 Blockchain Strategy
Specialty: Network Infrastructure
Veridicum's services can be split into three areas: Assurance, Benchmarking and Consultancy. Assurance - Whether you are looking for a one-off independent confirmation that a WiFi installation has met your brand standard requirements or a regular review of the network (including confirmation of ongoing accuracy of firewall rules) Veridicum is able to meet this need for you. Benchmarking - Whilst many hoteliers benchmark their RevPAR against the competition, few, if any, undertake a similar exercise with what is one of the most important guest services - WiFi. Veridicum gives you the ability to compare various aspects of your WiFi service. Consultancy - Graeme has over 20 years experience in respect of in room entertainment and HSIA and Veridicum can provide both a provider and user perspective on such services.
SVP & Principal, Michael Raiser Associates, Inc.
Specialties: Technology Architecture, Organization & Strategy, Hotel Systems Selection/Deployment
All current and future technology consulting and support services are provided by the firm.
Principal, Casablance Ventures
Specialties: Security & Data Privacy
New York, NY
Casablanca Ventures provides analysis, education and solutions in electronic payments and data security and works with dozens of top-notch providers around the world to find the best solutions for their clients’ specific needs with maximum savings, service and security. With its origins in hospitality, the company is completely focused on giving its clients exceptional customer service and its help is always completely free and without obligation. The company's founder, Wynn J. Salisch, is a veteran hotelier who lectures nationally on cybersecurity and payment processing and is a Partner on the U.S. Secret Service Electronic Crimes Task Force as well as a member of the International Association of Privacy Professionals, Electronic Transactions Association, Hospitality Financial and Technology Professionals, and Cornell Hotel Society.
Chief Strategy Officer, S3 Advisors, LLC
Specialties: Hotel Systems Selection/Deployment, Technology Architecture, Organization & Strategy, Distribution/Revenue Optimization
The hospitality industry and technology solutions are changing at a rapid pace. Disruptive technologies are causing reactionary decisions on both the operator and supplier sides. Suppliers are driving products to market quickly, often pushed to meet operator timelines, which results in failure for both parties. The speed at which change is happening means changing the traditional approach in how we engage. S3 fundamentally wants to improve how our industry operates. We aim to provide an abstract representation of an enterprise or SMB and the business environment breakdown in which it operates. We enable actionable and successful business outcomes through a structured engagement process with measurable results. Give us a call, we would love to talk shop with you.
Principal Consultant, Jireh-Tek Limited
Specialties: Technology Architecture, Organization & Strategy, Hotel Systems Selection/Deployment and Security/Data Privacy
Founder of Jireh-Tek Limited in 2006 and former IT Director at Thistle Hotels (56 hotels/11,000 rooms) and the Royal Automobile Club, a world-renowned private members club. With 12+ years in hospitality consulting, I have experience in: • Developing technology strategies which facilitate underpin the business objectives; • Systems and data architecture; • IT Transformation and Digital Transformation programmes; • EU General Data Protection Regulation assessments and compliance programmes; • Guest-facing technology including Wi-Fi, entertainment, digital services and room management; • Non-Executive Director, Advisor. I have many years of international experience and work with members of both the hotelier and vendor communities around the world.
CEO/Managing Director, Further House Limited
Specialties: Hotel Systems Selection/Deployment, Environmental Controls & Sustainability, and Network Infrastructure
Wimborne, Dorset, UK
CEO, Teklogix, LLC
Specialties: Technology Architecture, Organization & Strategy, Telecommunications, Systems Integration
Description of Services Offered: Solution Architecture, Infrastructure Design, Consultancy, Technology Strategy, Systems Integration, Cloud Migration.
Principal, Convergent Solutions
Specialties: Technology Architecture, Organization & Strategy,Hotel Systems Selection/Deployment, Network Infrastructure
California, Ohio, USA
Convergent Services provides support services to owners/operators interested in professional and highly customized IT solutions for their hotels and resorts. We provide turnkey solutions for the complete Low Voltage scope in new builds, as well as project specific services in new and existing hotels and resorts – working as an extension of your staff, supporting your needs. As IT management consultants we do not sell any products, nor do we have a pre-set solution; instead, we work with your hotel to ensure that you achieve the very best solution for your specific needs. We can assist with any IT related project where internal IT staff need support, or when there is time or resource constraints. Our services are provided on a per project basis. Our background in both hospitality and IT enables us to communicate efficiently with all parties, thereby ensuring overall continuity in the project, and bridging the gap that sometimes exists between IT vendors and hotel operations.
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