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Completed Workgroups

These are workgroups that has completed deliverables, and may be reconvened for updates in the future.

Describes an architecture that supports the HTNG vision; provides guidance and direction to software vendors and hospitality companies in choosing and designing applications.

Back Office Integration     
Standardized the handoff of financial data from PMSs and POSs to back-office systems and created a travel agent commissions specification.

Cellular Coverage
Addressed cellular phone converage issues for hotels, by creating a requirements document for an existing architecture (Remote Radio Head) and adapting it for indoor use by multiple Mobile Network Operators for in building LTE coverage.

Customer Profile    
Standardized the definition of customer profile, making data exchange easier, less expensive, and less time-consuming. Standardized hand-off of information regarding loyalty programs and point/miles between among CRM systems, and loyalty management systems.

Device Control Integration
Simplified low-level communications among guest room devices (electrical controls, consumer electronics, HVAC< minibars, sages, door locks, etc.) by standardizing key aspects of inter-device messaging.

Digital Signage
Standardized the interface between catering and event management systems and digital signage systems.

Distribution Content Management 
Standardized the exchange of descriptive and illustrative content among hotels, content management systems, and distribution systems.

Entertainment Device Control
The team will reduce confusion and additional remote controls in the guest room by leveraging previous work - the outcome of this work group will extend the Hospitality Profile for HDMI CEC v1.3 for compatibility in Asia, parts of Europe, and South America.

Event Notification

Creating updated version of the HTNG Event Notification spec to be compatible with the W3C WS-Eventing standard.

Fiber to the Room
This group created a series of best practice documents and webinars on how to effectively deliver and deploy a fiber network in a hotel. Deliverables included and introduction to fiber and Passive Optical Network (PON) technology and design guides for new builds and retrofits. The group is now documenting case studies and power deployment scenarios.

Folio Detail Exchange
Standardized the extraction of folio line-item detail from PMSs, for use by VAT recovery, loyalty, expense reporting, and analytical programs.

Food & Beverage Ordering
Standardized the exchange of menu and order information between a Point-of-Sale System and a system managing a user interface (e.g. on a TV, tablet or website) through which a guest can order food and beverage.

Future Looking
Produced a white paper in 2005 regarding the future of guest room technology.

Guest & Room Status Messaging
Standardized interaction between PMSs and guest room devices, including provisioning and customization instructions, acknowledgment of correct provisioning, and de-provisioning.

Guest Self-Service
Standardized interfaces between hotel-based systems, such as PMS and POS, and guest-facing devices and systems (such as kiosks, TVs, and the web), to enable guests to book activities within the hotel, such as spa, dining, or golf.

Hosted Entertainment Content Delivery Solutions
Identified the technical challenges for hotels to deploy entertainment systems in a hosted model, with little or no on-premises equipment.

Host Payment Capture Systems
Designed solutions and standards for hosted capturing and processing of credit-card information, with secure application of the payment information back to hotelier systems.

Identity Compliance Service
Attempted to addressed management of user rights across multiple systems. This workgroup did not produce meaningful deliverables and was subsequently disbanded.

Intelligent Guest Room
This workgroup created a common framework for communicating with systems that control guest room devices, enabling hotels to monitor device health and help ensure that hotels, rather than guests, can be the first to discover device malfunctions. The group is not working to extend the framework to simplify communications with and between individual guest room devices.

Kiosk Integration
Standardized interfaces for self check-in and check-out functionality between kiosks (and other self-service devices) and property management systems.

Lightweight Messaging
Creating a JSON framework that reflects existing HTNG & Open Travel Specifications that would selectively allow the client to return a specified set of data elements.

Mobile Device ID and Authentication
Building on recent enhancement to 802.11x standards, this group is working to devise a standard process for registering a device once within a hotel or brand so the device and its user can be recognized automatically when it is in range of any access point.

New Builds
Develop comprehensive architectural and design guidelines as well as commissioning check lists that will ensure that proper technologies can be deployed when the building is commissioned. The workgroup would then socialize those guidelines with the architects, consultants and engineers that design hotels. Design guidelines were completed in Q2 2016.

Open Data Exchange
Developed a standardized approach for the exchange of unstructured data between systems and generic data "push" and "pull" models.

Payment Systems & Data Security
Standardized secure processing for credit=card transactions between hotel systems and payment processing gateways, using a secure data proxy (tokenization) approach.

Personal Area Networks
The team will document the network requirements and best practices need to replicate the home network environment in the hotel. This will enable common consumer devices (meant for the home network) to be used by guests on the hotel's network, enabling common use case scenarios such as displaying guest-based content on the hotel-owned television.

Personally Identifiable Information (PII)
The team will begin by defining what PII means within the hospitality industry. They will create principles and corresponding rationale for protecting guest data, a code of conduct in which an organization and it's vendors will abide by. Finally, the will produce a self assessment to test how well a given organization is protecting the personal information of their guest. This will lead to the eventual standard that all within the industry will perform to. A later output will focus on protecting personal information of staff and vendors.

Point of Sale
Ebgabced tge HTNG basic point-of-sale inbterface to achieve tighter integration for such processes as check zoom and end-of-day processing, and to imporve the guest lookup facility.

Product Distribution
Standardized reservation delivery, rate control, availability control, group synchronization, statistics handoff, and other functions necessary for distribution processing.

Property Web Services
Developed a set of Web Services designed to promote interoperability and information exchange among systems that service the needs of hotel properties.

Protocol & Message Transport
Provides the "plumbing" layer of connectivity for all HTNG messages, known as the HTNG Web Services Framework (WSF), which enables two systems to reliably exchange any XML messages (HTNG or proprietary), vastly simplifying the implementation of interfaces. Includes a publish-and-subscribe eventing model.

Reference Architecture
Created reference architectures for the hospitality industry including business, application, and data architectures.

Scalable Cellular Service
This group will develop technology overviews for new and emerging technologies such as enterprise scale small cells and Wi-Fi calling, evaluate deployment and use cases, and select business models that enable hotels of all sizes to ensure excellent cellular reception in their hotels.

Single Guest Itinerary
Standardized the synchronization of customer profiles, itineraries, and folio posting across PMS and activity systems, to provide a cooperative experience for hotel guests, as well as for staff working with disparate systems such as Property Management, Spa, Goldf, Concierge, Dining, Ski, and other activity systems.

Virtual Credit Cards
Standardize and systematize the identification and business rules for processing virtual credit cards and other non-traditional payments.

Voice Communications Solutions
Developed a specification for an IP PBX and hospitality SIP handset.