In order to create a sustained excellent experience for your customer, you first need to create a sustained excellent experience for your employees. Dan will talk about the value chain, and how putting your leadership focus on your employees will lead to great service and positive business results.
At Dusit, Group CEO Suphajee Suthumpun has formulated a long-term strategy for sustainable and profitable growth, including doubling the number of operating hotel rooms, balancing the company's lines of business with strategic investments in related industries. Maria Ronson of Pertlink Limited will interview Khun Suphajee to understand how technology will play a role in these overarching company goals.
In light of constantly evolving societies and technologies, shoppers' exceptions are accelerating, and the retail industry is making bold moves to keep up with them. But what happens in retail isn't staying in retail. The expectations consumers have in this arena are transferring to every industry - hospitality included. In the session "Retail Revolution," Frank is going to explore six actionable trends, alongside examples of how innovative retail and hospitality players are harnessing these trends. Each trend is accompanied by key insights that you can use to fuel your next innovation, and get to the crux of what your guests will need, want and expect from you next.
As consultants, these panelists have extensive knowledge to share given the multiple organizations they work with. Join Moderator Jai Govindani for discussion and answers from these experts on integrations, artificial intelligence, machine learning, associate engagement and emerging technology.
Grand Hall 2
14:45 - 14:50
Sponsor Speaker - Sabre Hospitality
Grand Hall 2
14:50 - 15:20
Hilton Connects with Hyperpersonalized Experiences
Personalized experiences are a primary goal for many brands in hospitality. Hilton Worldwide's Senior Director of Guest Facing Technology, IT, John Flack, will provide insight on what steps their organization has taken to amplify connections through the use of personalization with guest room entertainment systems.
Marriott International's VP of IT, APAC and Sr. Director of IT, Asia-Pacific will lead this session to provide insight from the massive transition of Starwood Hotels. Get insights on the integration story, decisions made, processes followed and find out what the main challenges were, and how they were able to overcome them during this engaging session.
Grand Hall 2
16:30 - 17:00
Cybertecture - A New Generation of Buildings for Hotels
The architecture of hotels, like many building types, is now undergoing rapid change and innovation. There are now new concepts of hotel buildings that has a variety of spaces, planning, structure and technology that reflect on and even lead some of the new trends in the hospitality business. This talk will explore some of the themes of a range of innovative architecture for hotels currently being developed by James Law Cybertecture.
Moderator Dayna Kully will sit down with two regional hotel CEOs to gain IT feedback from a CEOs perspective. Tim Hansing of Red Planet Hotels and Markland Blaiklock of Centara Hotels and Resorts will share what technology trends are top of mind to their organizations outside of the IT department.
Spectrum, protocol, speed and latency are just a few changes and benefits of the new 5G deployment, but how will this affect connectivity in your organization? An expert from Thailand's largest mobile phone operator, Advances Info Service, will share with the audience how 5G will affect their operations and customers.
Don't miss the conference's last session where Moderator Terence Ronson will discuss the topics of cybersecurity, human capital, branding, voice technology, 5G and artificial intelligence (AI) with panelists Floor Bleeker of AccorHotels, Martin Bookallil of Marriott International and Micah Friedman of Rosewood Hotel Group.