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2017 Insight Summit Europe

The 2017 Insight Summit Europe's theme is “Managing and Securing the Connected Hotel.”

As traditional standalone hotel systems become more connected, there is great opportunity for hotels to leverage new data sources to increase guest satisfaction and operational efficiency. Partnerships between IT personnel, engineering staff, and other departments are more important than ever to ensure smooth, secure hotel operations, and to support the hotel’s mission to exceed guest expectations.

To benefit our attendees, this year's Insight Summit Europe is co-located with HFTP's HITEC Amsterdam on 28-30 March.


All Insight Summit attendees are invited to attend HITEC's E20x (Entrepreneur Pitchfest) & Cocktail Reception starting at 3:00 pm on Tuesday, 28 March.

Additionally, HITEC is offering complimentary 2-day passes for the exposition to Hotelier attendees. Educational sessions are not included, and all applications will be reviewed and approved by HITEC show management. A link to apply will be provided in your Insight Summit registration confirmation email.


Registration Fee: $200 US

Refund Policy: Registration fee is fully refundable until 10 March 2017, less a $50 cancellation fee.  No refunds will be given after this date, but we do accept substitutions from the same company.

Hotel Information 

Hilton Amsterdam
Apollolaan 138
Amsterdam, 1077 BG, Netherlands

Group Rate: 209 EUR, including Breakfast and VAT

Reservation Deadline: 10 March 2017

HTNG strongly encourages you to make your reservation as early as possible, as the hotel and/or discount block may sell out before this date. After this date, reservations will be accepted based on availability and higher rates may apply.

Program Agenda

The meeting will consider:

  • Technology trends and threats
  • Connectivity requirements to support these systems
  • Collaboration needed between traditional IT, hotel operational staff and mechanical and electrical designers
  • Security issues of the “Connected Hotel”
  • Discussion on room management systems, electronic door locks, entertainment solutions, automatic asset monitoring, and Internet of Things
  • An update from HTNG's CISO forum

Monday, 27 March

13:00 - 13:15

Welcome Remarks

Bryan Steele, Jireh-Tek

Stephen Barratt, Mandarin Oriental Hotel Group

Albert Maes, Marriott International

Marcos Pomar, Meliá Hotels International 


13:15 - 13:45

Smart Hotel & Building Technology Overview

Building Systems have relied on technology systems for decades, but these systems are expanding their features by leveraging connections to other systems via networks and the Internet of Things.

This session will briefly review the history of building systems (BMS), Energy Management Systems (EMS) and other systems that are increasingly becoming connected to the buildings infrastructure: Access Control (Door Locks), Digital Key, Parking, Fire, Life Safety, Panic, Security, CCTV, VoIP/Telephony, IPTV, Guest Room Management Systems (RMS), HVAC, Lighting. Attendees will learn about the possible systems that can make a hotel “smarter”, and what options exist for connecting those systems.

   Philipp Roosli, AuVerte

13:45 - 14:30

Secure Network Architectures

Following the overview of all the systems available to the connected hotel and some of the benefits of enabling “smarter” buildings, HPE - Aruba will present architectures and best practices for secure deployment of networks that enable systems (RMS, EMS, BMS, VoIP, IPTV, and other IoT related systems) to securely connect to TCP-IP Wired/Wireless networks.

   Dobias van Ingen, Aruba Networks


14:30 - 15:00

Coffee Break

15:00 - 15:20

IP Telephony Security

This session will provide a deeper dive into security considerations for IP Telephone systems as hotels look at various architectures and features available over traditional low-voltage systems. We’ll learn about some of the more widely adopted Cloud-based VoIP options and how the trend is expected to continue.

We’ll look at ways advanced telephone systems can improve or possibly complicate the guest experience with advanced phone sets with touch screens, or by enabling the guest to connect their own smartphone to the hotel’s PBX

 Dennis Weerdenburg, NEC Corporation


15:20 - 15:40

Securing IP-Based Entertainment Systems

The previously simple Guest Room Entertainment systems have become loaded with internet enabled features like, Bring Your Own Content (BYOC) enabled by Personal Area Networks (PAN) for Mobile Display shifting, and Over the Top (OTT) Apps from Netflix, Hulu and dozens of network and cable channel providers.  This shift exposes our systems to potentially Personally Identifiable Information and other vulnerabilities you may not have considered with other networked systems.

    James Richmond, Nevaya 

15:40 - 15:55

Sponsor Presentation - Amadeus

16:00 - 17:30

Tour of Deloitte's office building, The Edge
Sponsored by Amadeus

Buses depart Hilton Amsterdam at 16:00
Due to capacity limitations, 30 participants only

 19:00 - 21:00

Sponsored by Interel

De Kersentuin Restaurant
Dijsselhofplantsoen 7, 1077 BJ Amsterdam

Tuesday, 28 March

08:30 - 09:00

Welcome Coffee

09:00 - 09:45

Changing Roles & Partnerships of IT and Engineering

Using traditional Internet (TCP/IP) networks to connect HVAC, building management and monitoring systems was just the beginning.   New Applications, IP-connected sensors, and building controls have created complex solutions that require a diverse set of skills across the engineering and IT landscape.  This panel will evaluate the partnerships they have leveraged to deliver scalable and secure solutions.

     Stephen Barratt, Mandarin Oriental Hotel Group (moderator)

      Gottfried Hart, Honu Consulting LLC

     Mark Rupert Read, Firmdale Hotels

     Roger Tabbal, Mövenpick Hotels & Resorts

     Paul Veltman, citizenM hotels


09:45 - 10:00

Mobile Key & Door Lock Security

Hotel door locks security are no longer simple access control devices – they are online, active, and accessed by guests and staff by key and mobile device. These systems are complex, and require careful security analysis. This session will review the recent HTNG best practice guide and answer attendee’s questions about selecting and operating electronic door lock systems with RFID and mobile key capabilities.

     Armand Rabinowitz, HTNG

10:00 - 10:30

CISO Forum Update

The HTNG CISO Forum is a group of 25 hotel Information Security leaders who share best practices and timely information to ensure our industry mitigates and prevents breeches. Members of the forum will share how the group operates and how they manage the expanding scope of responsibility with the increasingly connected hotel.

   Serge Saghroune, AccorHotels

10:30 - 10:45

Sponsor Presentation - Interel

10:45 - 11:00

Coffee Break

11:00 - 11:45

Connected Hotel Systems and IoT Group Discussion

IoT is not a solution in and of itself, but rather a framework or platform from which the next generation of technology solutions will provide features, capabilities and end-user experiences that were previously impossible. This session will be a group discussion to identify and charter a small but valuable output the HTNG workgroup should accomplish.

   Bryan Steele, Jireh-Tek (moderator)


11:45 - 12:45

Picking the Protocols

There are several technology protocols that can be used to build connected and smart solutions for hotels, not all of them are equal. This session will scrutinize some of the widely adopted options, why they were originally selected for certain products and how they may or may not remain good choices today.  

We’ll also learn rules to help us not only select secure products, but also ensure they are deployed and operated as securely as required.  A unique format will make this session a much more spirited debate than a typically harmonious hospitality panel discussion.

   Bryan Steele, Jireh-Tek (moderator)

   Steve Bennett, Independent Security Evaluators
   Joost Demarest, KNX Association

   Alexander Dörsam, Antago GmbH

   Florian Gallini, Interel

   Philipp Roosli, AuVerte


12:45 - 14:00

Closing Lunch


Event Sponsors



The Edge

The Edge, in Amsterdam, is officially the greenest office building in the world. It's also the testing ground for a radical, highly connected new way of working, where employees have no set workspaces and can dial in their individual climate and lighting preferences via an app.

Watch an introduction video to The Edge here.

A bus will leave from the Hilton at 16:00 on Monday, 27 March and the one-hour tour of The Edge will begin at 16:30.

There are only 30 spots available on this tour. Secure your spot by signing up early at the conference registration desk!

More Information on Amsterdam

Tourist Travel Guide


2017 Insight Summit Europe Files

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Thank You and 2017.3.28 Sessions PPTX (657.32 KB) Administration 4/4/2017