HTNG Announces Session Details and Speakers for Asia-Pacific Hotel Technology Events
Wednesday, November 10, 2010
3rd Annual Gathering to Cover Top-of-Mind Issues for Hotel Technologists Meeting in Macau
CHICAGO (November 10, 2010) - Participants attending the annual Asia-Pacific meeting of the nonprofit trade association Hotel Technology Next Generation (HTNG) will learn from top industry experts about a wide range of technology advances in hospitality. Key topics on the agenda planned for 1-3 December in Macau include hotel data security, mobile distribution, sustainability, cloud computing, CIO insight, customer experience management, and new services available through application programming interfaces (APIs).
HTNG members meet to collaborate, learn, network and determine how to capitalize on the latest advances in hospitality technology to improve their operations-whether as hoteliers or technology providers. As an association whose direction is determined by a board that consists of many of the world's leading hotel company CIOs, HTNG meeting content is truly top-of-mind for hotel technologists.
Immediately preceding this year's event will be the first Hotel IT Directors' Roundtable for the Asia-Pacific region. This exclusive collaborative event for senior level hotel technology leaders is available at no charge to attendees, who will gather to share experiences and perspective on the greatest challenges facing their hotel IT teams. The Hotel IT Directors' Roundtable convenes on Wednesday afternoon, 1 December, just prior to the HTNG Members' Meeting, which runs from Wednesday evening through Friday 3 December.
The agenda for the main Members' Meeting includes sessions from some of the industry's leading technology names from the hotel community, technology vendor community, and industry associations. These distinguished experts and some of their unique sessions include:
- Innovation and the Cloud: Matthew Shigenobu Muta, Director of Worldwide Industry Global Accounts, Microsoft, will discuss emerging technologies and innovation with a key focus on the Cloud. Comparing its transformative impact to the invention of the PC and the emergence of the Internet, Muta will discuss the potential of the Cloud as well as real world implementations and offerings in the Cloud today.
- Sustainability will be addressed with two sessions featuring several industry experts moderated by Robert Allender, Managing Director of Energy Resources Management. One session will address managing and measuring energy costs; while the other will highlight hidden technologies and tools that can save energy. Speakers include Peter Lofgren, Group Engineering Manager, Mandarin Oriental Hotel Group; Wang Kar Hong, Director IT-Greater China, InterContinental Hotels Group; Richard Gunawan, VP, Business & Sustainability Development Asia, Lloyd's Register Quality Assurance (LRQA) Ltd.; Nicolas Schmitt, Managing Director, Greenware Limited and others.
- Open APIs Enabling Application Innovation: Richard Pulliam, Head of Enterprise Business Development, Application Enablement, Alcatel-Lucent will present the "art of the possible" through open innovation and application enablement from a convergence of the network with industry APIs. It will cover the trends of the "always on" and mobile application space and open API trends in different industries, which are now moving into the travel and hospitality industry. Scenarios discussed will include this convergence enabling everything from location-based services and communication, content delivery from living room to hotel, "connected traveler" apps and concierge services, mobile wallets and carrier billing, integration of social networking/media and much more.
- Revenue and Profit in a Mobile World: Mark Hoare, Partner, Prism Partnership will address whether investing in a mobile distribution strategy is simply a price of doing business, much like a loyalty program or website presence, or is in fact a genuine revenue driving opportunity. If the latter, is this latest distribution channel facilitating a truly new revenue stream, or just moving existing revenue from one channel to another? This session seeks to answer these questions using real world examples of key mobile distribution challenges and opportunities faced by several leading hotel brands, and will also help you to assess your mobile distribution strategy's return-on-investment potential.
- Hotel Data Security: Raju Daryanani, VP Infrastructure & Information Security, Mandarin Oriental Hotel Group and Henry Ng, Head of Global Professional Services, Asia, Verizon Business, will address the threat from professional thieves that have targeted IT systems in the hotel industry that often fail to adequately secure credit card data. By most studies, the hotel industry is at or near the top of list of breached industries. This session will explore how the thieves work, and what hotels can do to protect themselves.
- Customer Experience Management: Micah Friedman, Director, Hospitality Industry, Oracle Corp. will define Customer Experience Management and explain how it can alleviate key industry pain points. Focusing on decomposing customers, their needs, and experiences, he will identify the components of a CEM strategy and how it can help hotels keep up with changing customer expectations and create a differentiated experience.
- Bandwidth: Today's guest entertainment and work productivity experience are increasingly dependent on massive amounts of Internet bandwidth, which hotels are challenged to provide. This megasession, moderated by Ted Horner, Managing Director, E. Horner & Associates Pty. Ltd., will begin with an analysis of trends, and will also cover bandwidth aggregation and strategies for obtaining more bandwidth at less cost. Speakers include Tom Duke, CTO, iBAHN; JP Hebert, Vice President, Business Development, Elfiq Inc., Prakash Shukla, Senior VP & CIO, Taj Hotels, and an additional speaker awaiting final confirmation.
- Hotel CIO Panel: Terence Ronson, Managing Director, PertLink Limited, will moderate a panel discussion of hotel CIOs discussing their most pressing issues. Participants will include Nick Price, CIO/CTO, Mandarin Oriental Hotel Group; Fanny Cheng, Director of IT, MGM Macau; Tom Dillon, VP of IT-Asia, Venetian Macau, and at least one other top-level IT executive from the region awaiting final confirmation.
About the Event
The association's Executive Vice President & CEO, Douglas Rice, will also provide an update on the organisation's most recent accomplishments and share plans about the future direction of the association. In addition to all of these sessions, attendees will also receive updates about HTNG's workgroups that will cover newly released specifications as well as highlight future workgroup goals.
In all, the meeting will provide hotel technology experts with leading-edge knowledge on technology best practices, improving the guest experience through faster and more robust deployment of technology, and a better understanding of gains to be made by upcoming enhancements in hospitality technology. For more details about the meeting, specifics on the sessions, the Hotel IT Director Roundtable, or registration for either event, visit the Asia-Pacific Members' Meeting page.