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Press Releases: Press Releases

HTNG Generates a Summary of Kari's Law and Section 506 of the RAY BAUM'S Act

Thursday, July 23, 2020  
Posted by: Emily Wilson

CHICAGO (July 23, 2020) - Hospitality Technology Next Generation's (HTNG's) 911 Location Communication Workgroup develops a summary of recent federal laws impacting telecommunication systems to clarify how these regulations will impact the hotel industry within the United States.

Kari's Law requires all phone systems to allow users to dial 911 directly, with or without a prefix, and must report the "Dispatchable Location" of the caller to a location likely to be staffed. Section 506 of the RAY BAUM'S Act requires that all 911 calls include the "Dispatchable Location" of the caller as additional information provided to the 911 center with the call.

The published summary goes into further details of each of these laws and the effects they have on hospitality, including their distinct requirements and different enforcement dates. The responsibilities for multi-line telephone service (MLTS) manufacturers, resellers/installers and owners/operators is also provided in the document.

"This HTNG effort on clarifying the new 911 laws is critical for all hoteliers as it relates to safety and security of guests and associates as well as first responders," said co-chair Lasse Norgaard-Larsen of Marriott International, Inc. "We are delighted that HTNG has produced this valuable summary for our industry."

After analyzing and explaining these laws, HTNG's workgroup concludes that the compliance requirements for Kari's Law are clear and concise. However, the separate requirements for the RAY BAUM'S Act still need to be deciphered further to ensure all parts of the law are interpreted correctly by the industry as a whole.

"While Kari's Law had clearly defined requirements, the ambiguity of the term 'Dispatchable Location' with RAY BAUM'S Act has caused several industry partners and hoteliers to seek clarification from HTNG," said co-chair Frank Melville of Phonesuite. "Partnering across the industry and also with NENA (National. Emergency Number Association) will help add clarity and uncover current and upcoming technologies to allow hoteliers and PBX manufacturers to better understand the requirements."

Following publication of this 911 laws summary for hoteliers, the next steps for the HTNG 911 Location Communication Workgroup include continued joint effort with NENA to gain more clarify on the areas of the RAY BAUM'S Act that are still in the unknown. The group will then publish information on present and future technologies to ensure compliance, as well as an updated summary once the remaining unknowns are better explained.

The Hotel Industry Advisory document can be downloaded here.

For questions or more information, please contact




About Hospitality Technology Next Generation (HTNG)


The premier technology solutions association in the hospitality industry, HTNG is a self-funded, nonprofit organization with members from hospitality companies, technology vendors to hospitality, consultants, media and academic experts. HTNG's members participate in focused workgroups to bring to market open solution sets addressing specific business problems. HTNG fosters the selection and adoption of existing open standards and also develops new open standards to meet the needs of the global hospitality industry.


Currently more than 400 corporate and individual members from across this spectrum, including world leading hospitality companies and technology vendors, are active HTNG participants. HTNG's Board of Governors, consisting of 21 top IT leaders from hospitality companies around the world, itself has technology responsible for over 3.1 million guest rooms and world-leading venues. HTNG publishes workgroup proceedings, drafts and specifications for all HTNG members as soon as they are created, encouraging rapid and broad adoption. HTNG releases specifications into the public domain as soon as they are ratified by the workgroups. For more information, visit