GuestMagic.AI by InnSpire Becomes the 2019 HTNG TechOvation Winner
Wednesday, April 10, 2019
Posted by: Emily Wilson
GuestMagic.AI is an online AI-driven platform for hoteliers that uses machine learning to anticipate the next step of the guests to deliver the right service at the right time. It’s device agnostic from smart-phone to tablet, to TV, to voice, and beyond. Using the digital guest journey as a footprint to enhance every technical touch-point in the guest’s path, the result is to have the experience flow like magic.
“I am extremely pleased that the industry sees the value in what we are trying to create; a fully customized and personal guest experience, that engages the guest from when they book until they book again – while using automation and AI to scale that experience,” said Martin Chevalley, CEO & Co-founder of InnSpire. “Combined with easy to use, relevant, proven and innovative technologies, our partner hotels are utilizing the digital guest journey, big data, social media, and their hotel CRM systems to ensure that what they are offering is personal, relevant and instantly accessible."
Data Laundry by dailypoint was a finalist in this year's TechOvation Award. The patent-pending and fully automated cleaning method, Data Laundry, reviews key data points collected by dailypoint, merges duplicates, corrects mistakes from human errors and ultimately creates a single profile for each guest. The clean data is then pushed back to the PMS and stored in dailypoint so all data is up-to-date across sources, allowing hotels to have a single source of truth for all guest data.
TraknProtect’s Safety Button was also a finalist in this year's TechOvation Award. This safety button is designed to protect guest room attendants in the hospitality industry, where instances of sexual harassment and assault have become too common. When feeling threatened or uncomfortable, a housekeeper can press the safety button. Once pressed, designated security personnel are alerted and given a precise location in order to provide immediate assistance in a situation where every second counts.
Datatrend Technologies served as the HT-NEXT Awards Program sponsor for the third year in a row. "Datatrend consistently strives to help organizations leverage technology to drive business outcomes and we are honored to sponsor these awards. We are highly invested in elevating solutions in the hospitality industry, as continuing to improve the guest experience is essential to enduring growth and success,” said Vice President Rob Graves of Datatrend Technologies. “This year’s TechOvation Award Winner, InnSpire, blew us away! We are impressed by the innovation and creativity displayed by the 2019 participants and look forward to advancing hospitality technology together. Congratulations to all on this huge accomplishment!”
About Hospitality Technology Next Generation (HTNG)
The premier technology solutions association in the hospitality industry, HTNG is a self-funded, nonprofit organization with members from hospitality companies, technology vendors to hospitality, consultants, media and academic experts. HTNG's members participate in focused workgroups to bring to market open solution sets addressing specific business problems. HTNG fosters the selection and adoption of existing open standards and also develops new open standards to meet the needs of the global hospitality industry.
Currently more than 400 corporate and individual members from across this spectrum, including world leading hospitality companies and technology vendors, are active HTNG participants. HTNG's Board of Governors, consisting of 24 top IT leaders from hospitality companies around the world, itself has technology responsible for over 3 million guest rooms and world-leading venues. HTNG publishes workgroup proceedings, drafts and specifications for all HTNG members as soon as they are created, encouraging rapid and broad adoption. HTNG releases specifications into the public domain as soon as they are ratified by the workgroups. For more information, visit www.htng.org.