HTNG European Conference Trial Confirms Value of Hotspot 2.0 Wi-Fi in Improving the Guest Experience
Tuesday, November 13, 2018
Posted by: Emily Wilson
Secure, Seamless Wi-Fi Used by Delegates of HTNG European Conference
CHICAGO (November 8, 2018) - GlobalReach Technology, a Wi-Fi authentication and solutions provider, and Hospitality Technology Next Generation (HTNG) have released new figures showing the success of the HTNG European Conference Hotspot 2.0 service. The next generation Wi-Fi network and one-time sign up app were used on hundreds of devices, by representatives of major hospitality brands and industry suppliers in conference attendance at the Penha Longa Resort, a Ritz Carlton, Marriott property near Lisbon last month.
The quality and ease of use of hotel Wi-Fi is recognized as a major source of customer dissatisfaction. A significant stream within the HTNG European Conference was dedicated to upgrading the guest experience through improvements to the quality control and business value of hospitality Wi-Fi services. Recognizing Wi-Fi's importance in our industry, HTNG had recently initiated a new working group to improve Wi-Fi quality and guest experience.
To support the drive, and to demonstrate the solutions which already exist for improving guest Wi-Fi services, GlobalReach installed an event-wide Hotspot 2.0 network in collaboration with GuestTek and the Marriott IT team, comprising of 454 Wi-Fi hotspots covering the entire hotel and conference center, including every room, bar, conference and meeting room.
All 203 HTNG Conference delegates were sent a Hotspot 2.0 profile in pre-event emails, and received a hard copy card upon check-in at the event. The Hotspot 2.0 profile was loaded to their devices by scanning the QR code supplied or through the GlobalReach Odyssys online singup server (OSU) webportal. Once loaded, delegates had a secure, 'mobile-like' connection across every corner of the conference, without needing to login again and again.
Presenting at the conference, Mike Blake, CEO of HTNG said: "Thank you to our partners that made the Hotspot 2.0 seamless Wi-Fi access work for this event. Downloaded the app and it just worked. It didn't disconnect. Wi-Fi the way it should be."
HTNG Hotspot 2.0 Service Results
- 454 conference-wide next generation hotspots
- 297 profiles delivered
- 69% via the QR code
- 31% via the web portal
- 100 devices downloaded the profile before the event began
- Over 160 devices connected on day 2 of the event
About GlobalReach Technology
GlobalReach is a carrier-grade Wi-Fi solutions and services specialist. We deliver, manage and monetize Wi-Fi services and solutions for a number of global brands, cities and carrier networks around the world.
Our carrier and wireless service provider clients include Vodafone Group, Virgin Media, CenturyLink, Proximus, Telecom Malaysia, Liquid Telecom, XLN, Cisco, HP Aruba, and Ruckus Wireless. Our platform supports billions of authentications, supporting all major device brands and operating systems.
GlobalReach has been deeply involved in developing next generation Wi-Fi standards since 2013. Our Hotspot 2.0 OSU is already used at next generation city networks including LinkNYC, San Francisco and San Jose municipal networks, plus the global cities trialling free Hotspot 2.0 roaming services under the World Wi-Fi Day umbrella.
About Hospitality Technology Next Generation (HTNG)
The premier technology solutions association in the hospitality industry, HTNG is a self-funded, nonprofit organization with members from hospitality companies, technology vendors to hospitality, consultants, media and academic experts. HTNG's members participate in focused workgroups to bring to market open solution sets addressing specific business problems. HTNG fosters the selection and adoption of existing open standards and also develops new open standards to meet the needs of the global hospitality industry.
Currently more than 400 corporate and individual members from across this spectrum, including world leading hospitality companies and technology vendors, are active HTNG participants. HTNG's Board of Governors, consisting of 24 top IT leaders from hospitality companies around the world, itself has technology responsibility for over 3 million guest rooms and world-leading venues. HTNG publishes workgroup proceedings, drafts and specifications for all HTNG members as soon as they are created, encouraging rapid and broad adoption. HTNG releases specifications into the public domain as soon as they are ratified by the workgroups. For more information, visit www.htng.org.