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Press Releases: Press Releases

HTNG Workgroup Formed to Ease Guest Check-in Experiences

Friday, August 10, 2018  
Posted by: Emily Wilson

CHICAGO (August 10, 2018) - HTNG launches a Frictionless Check-in Workgroup to enable a more consistent arrival and check-in experience around the globe.

Hotels have invested millions of dollars into technologies including kiosks, RFID key cards, mobile apps and mobile keys over the past few years with the goal of providing guests an express check-in experience. Unfortunately, due to identity theft, potential credit card fraud, plus recent hotel tragedies and looming security threats, this sought after check-in experience is ever harder to achieve.

This workgroup will conduct the following research and ultimately publish a document that provides guidance to hotels seeking to provide frictionless check-in experiences in multiple regions around the world:

  • Identify steps to facilitate a check-in and the solutions used for each step in the process
  • Administer a survey for hotels worldwide to report what the known requirements are in their region and what process they are using to meet requirements
  • Classify the regulatory requirements for check-in in regions around the globe; prioritizing Asia, EMEA and the EU with countries including, but not limited to, UAE, Russia, Germany, China and Japan where identification documents such as passports, visas and registration cards are required
  • Publish a Frictionless Check-in Best Practices document identifying solutions capable of enabling these experiences and satisfying authorities

The kickoff teleconference for HTNG's Frictionless Check-in Workgroup will be held on Thursday, August 23 at 9:00 AM CST. To sign up, HTNG members can visit the Frictionless Check-in Workgroup page and log in to join.

For questions or for more information, please contact




About Hospitality Technology Next Generation (HTNG)

The premier technology solutions association in the hospitality industry, HTNG is a self-funded, nonprofit organization with members from hospitality companies, technology vendors to hospitality, consultants, media and academic experts. HTNG's members participate in focused workgroups to bring to market open solution sets addressing specific business problems. HTNG fosters the selection and adoption of existing open standards and also develops new open standards to meet the needs of the global hospitality industry.

Currently more than 400 corporate and individual members from across this spectrum, including world leading hospitality companies and technology vendors, are active HTNG participants. HTNG's Board of Governors, consisting of 24 top IT leaders from hospitality companies around the world, itself has technology responsibility for over 2.5 million guest rooms and world-leading venues. HTNG publishes workgroup proceedings, drafts and specifications for all HTNG members as soon as they are created, encouraging rapid and broad adoption. HTNG releases specifications into the public domain as soon as they are ratified by the workgroups. For more information, visit