Hotel Systems Dashboard Best Practices Released
Friday, December 15, 2017
Posted by: Emily Wilson
CHICAGO (December 15, 2017) - HTNG's Hotel Systems Dashboard Workgroup has published a document defining requirements for a comprehensive dashboard system.
The requirements document includes information relating to business impact (both guests and associates), system outages and trending information relating to business impact (both guests and associates), system outages and trending information that could be used for forecasting.
The group was created to help hoteliers who do not have a cohesive, coherent and comprehensive view of technology systems within a hotel. While individual hotel systems have basic monitoring systems in place, they are highly technical and require significant expertise to interpret. Further, they do not provide enough detailed forecasting information, which may cause hotels to delay necessary upgrades for broken or insufficient system resources. A lack of planning and upgrading (utilizing trend analysis) decreases guest satisfaction and may delay rectification of the problem.
Since the type of information presented in a hotel systems dashboard may differ depending on the targeted audience, the workgroup effort was directed toward three audiences:
- Property management (e.g. General Manager)
- Property technical support (on property or third party)
- Management or property ownership group
The initial workgroup effort was directed toward the property network (and not other hotel systems or business applications), however, the lessons learned from this work could be applied to other critical hotel systems.
The Hotel Systems Dashboard Workgroup was led by Co-chairs Graeme Powell of Veridicum and Richard Wagner of Marriott International.
View the Hotel Systems Dashboard Requirements at: http://ow.ly/ZAZC30hfGrz
About Hospitality Technology Next Generation
The premier technology solutions association in the hospitality industry, HTNG is a self-funded, nonprofit organization with members from hospitality companies, technology vendors to hospitality, consultants, media and academic experts. HTNG's members participate in focused workgroups to bring to market open solution sets addressing specific business problems. HTNG fosters the selection and adoption of existing open standards and also develops new open standards to meet the needs of the global hospitality industry.
Currently more than 400 corporate and individual members from across the spectrum, including world leading hospitality companies and technology vendors, are active HTNG participants. HTNG's Board of Governors, consisting of 24 top IT leaders from hospitality companies around the world, itself has technology responsible for over 2.5 million guest rooms and world-leading venues. HTNG publishes workgroup proceedings, drafts and specifications for all HTNG members as soon as they are created, encouraging rapid and broad adoption. HTNG releases specifications for all HTNG members as soon as they are created, encouraging rapid and broad adoption. HTNG releases specifications into the public domain as soon as they are ratified by the workgroups. For more information, visit http://www.htng.org/.