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Consultant Directory

The consultants listed below are HTNG members whose services may be useful to hotels or vendors needing specialized expertise. Members who wish to submit new or updated listings should use the submission form at the bottom of this page.

Jeremy Barndt

Senior Project Consultant, JBA Consulting Engineers

Specialty: Audiovisual, Network Infrastructure and Telecommunications

Las Vegas, USA
Phone: +1 702 362 9200 Mobile: +1 406 852 4314
Website

JBA Consulting Engineers is a full service consultant specializing in Technology Consulting including Audiovisual, Telecommunications, Security, Surveillance, Access Control and Artistic Engineering as well as mechanical, electrical and plumbing engineering services. We have offices in the United States, Australia, Hong Kong, Macau and China. We have designed over 100,000 hotel rooms around the world.

John Bell

Principal Consultant, Ajontech LLC

Specialty: Security/Data Privacy

Washintgon/Baltimore, USA
Phone: +1 301 224 2566
LinkedIn

Ajontech offers consulting services supporting cmopanies in efforts ranging from Enterprise Architecture to Security, Software Development, Services, and Application Architecture. We specialize in developing Security Architectures in support of payments and protection of Personally Identifiable Information (PII). Currently all of our associates have come from the Hospitality Industry and have experience working as an Enterprise Architect for one or more major Hotel companies.

John Burns

President, Hotel Technology Consulting

Specialty: Distribution/Revenue Optimization

Phoenix, Arizona, USA
Phone: +1 480 661 6797 -
Website

For over two decades I have worked with lodging brands across the globe and in every star tier. I assist them to identify and prioritize current functional needs and emerging requirements in their electronic distribution, reservations, ecommerce, revenue management and CRM programs. I aid them in evaluating and securing qualified products and services to deliver those needed capabilities.

Amitava Chatterjee

Managing Director, Deloitte Consulting LLP

Specialty: Technology Architecture, Organization & Strategy, Systems Integration, Hotel Systems Selction/Deployment

McLean, Virginia, USA
Phone: +1 703-980-8679
LinkedIn

Deloitte provides industry-leading audit, consulting, tax, and advisory services to many of the world’s most admired brands, including 80% of the Fortune 500. Our people work across more than 20 industry sectors with one purpose: to deliver measurable, lasting results. We help reinforce public trust in our capital markets, inspire clients to make their most challenging business decisions with confidence, and help lead the way toward a stronger economy and a healthy society. As a member firm of Deloitte Touche Tohmatsu Limited, a network of member firms, we are proud to be a part of the largest global professional services network, serving our clients in the markets that are most important to them. Clients count on Deloitte to help them transform uncertainty into possibility and rapid change into lasting progress. Our people know to anticipate, collaborate, and innovate, and create opportunity from even the unforeseen obstacle.

John Chiappetta

Managing Princpal, Chicago Executive Consulting

Specialty: Technology Architecture, Organization & Strategy, Systems Integration, Hotel Systems Selection/Deployment

Chicago, IL, USA
Phone: +1 847 975 6156
LinkedIn

Technologist with more than 30 years’ experience in Application Development, Project Management, Business Transformation, and Implementation Strategies. Skilled in strategic planning and analysis with the ability to build strong relationships and produce positive results with the stakeholders. Success in delivering software solutions working with teams to resolve business issues with innovative ideas and solutions. Accomplished leader and trainer with a track record of successfully directing projects and software teams effectively. Outstanding interpersonal and communication strengths across in setting overall vision, building technical roadmaps, and ensuring sustainable client satisfaction.

Caren de'Ath

President, Hotel Tech Consulting

Specialty: Hotel Systems Selection/Deployment, Technology Architecture, Organiztation & Strategy

Florida, USA
Phone: +1 941 256 2334 Mobile: +1 240 285 8893
LinkedIn

I have over 30 years of hospitality sales and marketing experience; both working in hotels and selling technology to hotels. As a consistent top producer, I have helped startup companies go to market with their technology product or service. I have also helped small and startup companies enter the hospitality market, sell into the international marketplace, set up a major accounts program, set up and manage partnerships and build a positive company reputation. Understanding what the hospitality consumer wants, I have given input with regards to product enhancements

Guilian Denisselle

Consultant, Hotel Conseil

Specialty: Distribution/Revenue Optimization

Nice, France
Phone: +33 663838389
Skype | LinkedIn

My 25+ years experience of the European hospitality industry include hotel operations, PMS, CRS, channel manager, OTA, consulting and VAT. My areas of expertise include hotel distribution, hotel technology, technology strategy for hotels, hotel chains and vendors. See my Linkedin profile for full experience...

Mark Haley

Managing Partner, The Prism Partnership

Specialty: System Selection/Deployment

Boston, MA, USA
Phone: +1 978 521 3600 Mobile: +1 978 764 8580
Website | LinkedIn

As Managing Partner, I manage the firm’s Technology practice with core practice areas in CRM, Distribution and High-Speed Internet Access (HSIA). Services include strategy development, needs analysis, system selection, audits, project management and more. Mark has been consulting for over sixteen years. Previously Director of Property Technology at ITT Sheraton, Mark has served on the HITEC Advisory Council, was Past President of the New England Hospitality Finance & Technology Professionals and Past Chair of the AH&LA Technology Committee.

Ron Hardin

Owner/Principal, RonHardin.TECHConsulting

Specialty: Technology Architecture, Organization & Strategy, Hotel Systems Selection/Deployment, Security/Data Privacy

Marietta, GA, USA
Phone: +1 901 356 1793
Website | LinkedIn

Experienced hospitality technology advisory and management services, including new-build project management and design assistance, pre-acquisition due-diligence assessment, transition project management, property technology cost/service optimization assessment, system selection/acquisition/deployment, information security/PCI compliance assistance, interim IT management or staff augmentation. We have extensive experience with the major full-service hotel brands, numerous ownership and investment groups, and most leading hospitality technology vendors and service providers.

Ted Harrington

Executive Partner, Independent Security Evaluators (ISE)

Specialty: Security/Data Privacy, Technology Architecture, Organization & Strategy

Baltimore, San Diego, Austin, USA
Phone: +1 216 815 5840
Website

ndependent Security Evaluators (ISE) offers services including application security assessment, infrastructure security assessment, configuration/deployment guidance, design assessment, security training, virtual Chief Information Security Officer (vCISO), commissioned security research, reverse engineering, cryptanalysis and policy review/creation.

Kristin Harwell

New Build Technbology Project Manager, Convergent Services

Specialty: Network Infrastructure, Hotel Systems Selection/Deployment, Security/Data Privacy

San Diego, California
Website

Convergent Services provides support services to owners and operators interested in professional and highly customized IT solutions for their hotels and resorts. We provide turnkey solutions for the complete Low Voltage scope in new builds, as well as project specific services in new and existing hotels and resorts - working as an extension of their staff and supporting their needs. As IT management consultants we do not sell any products, nor do we have a pre-set solutions in most cases; instead we approach each project individually to ensure that owners/operators achieve the very best for their specific needs. We can assists with any IT related project where internal IT staff need support, or when there are time or resource constraints. Our services are provided on a per project basis.

Fraser Hickox

Manager, The Conceptual Group

Specialty: System Selection/Deployment

Hong Kong
Phone: +852 98253300

Pursuit of useful guest facing technology that will enhance the guest stay and provide the operator with a distinctive difference that would be appreciated by their guests. Working with vendors, operators and owners to define the user interface with an emphasis on what and how something is touched and the response their guest will anticipate. Produce bespoke equipment where required to further the guest perception of value.

Mark Hoare

Partner, Prism Partnership

Specialty: Distribution/Revenue Optimization

Atlanta, GA, USA
Phone: +1 404 424 9258 Mobile: +1 404 428 4378
Skype | LinkedIn

Mark has over 30 years in the hospitality and hospitality technology sectors of the larger travel industry. His career spans all areas of hotel operations and general management, within Europe and the Americas for: The Savoy Group London, ITT Sheraton, Le Richemond Geneva, and Royal Classic Hotels Scandinavia. As a Prism Partner, Mark leverages his last 18 years of specialist expertise in Product Management of hotel technology solutions including; property management, central reservation, loyalty, revenue management and electronic distribution systems. Throughout his career he has successfully focused on bridging the gap between business needs and technology solutions. Prior to joining Prism Mark held senior Product Management positions for; Hotel Information Systems, Disneyland Paris, Hilton International, Anasazi, Pegasus Solutions, Hotel Booking Solutions, and IBS.

Ted Horner

Owner, E. Horner & Associates Pty Ltd

Specialty: Systems Selection/Deployment

Sydney, Australia
Phone: +61 2 9876 8119 Mobile: +61 4 1829 9421
Website | Skype

E. Horner and Associates commenced technology consulting to hotels in 1989 in Sydney and the range of services I have provided to clients during this time include Systems Selection, Implementation, Planning and Project Management, System Review and Planning Creation of Functional Specifications and Information Needs Review i.e. RFP. Evaluate formal RFP responses, quantify answers and produce final reports on findings/recommendation to the client. Actively assist clients in contract and price negotiations for acquisition of products/services. Preparation of Strategic Technology Plan. Compilation of Market and Business Plans for Companies involved or wishing to enter the Hospitality Market in Australia or South East Asia. Recruitment. Over the last 25 years have been involved in many consulting assignments involving a wide variety of clients such as Resorts, Hotels, Convention Centres, Casino's, Restaurants, Golf Clubs, and Retirement Villages etc. This consultancy has covered the full range of Technology namely; Wi-Fi, IPTV, PMS, POS, PBX, Electronic Door Locking, Club, Membership, Sales & Conference Packaging, Food & Beverage Inventory.

Jennifer Jones

President, J2 Hospitality Solutions

Specialty: Hotel Systems Selection/Deployment, Systems Integration, Technology Architecture, Organization & Strategy

Colorado, USA
Phone: +1 310 383 6942
Website | LinkedIn

After learning your current business requirements and understanding your technology goals, J2 will provide recommendations for your property on a wide variety of application that can improve your business by increasing efficiencies and enhancing your guest’s experience. This is accomplished through an analytical approach including interviewing users, an assessment matrix, documenting use cases and providing an executive summary. Once you’ve decided what systems you need to implement, you need an experienced team to lead you through the process. From timelines, vendor coordination, training, task delegation, status reports, budget monitoring and continuous communication to keep key associates informed, J2 will provide an all-in-one solution as your project management team. Not only does the J2 team have extensive knowledge in the hospitality technology space on how to use these systems, but in addition, how to implement, configure and integrate all the technology in your platform.

Gerard King

CEO, Mediatech Design Group

Specialty: Network Infastructure, Telecommunications and Audiovisual

Dubai & Hong Kong
Phone: 009 714 391 4814
Website

Mediatech Design Group is an award winning, international consulting firm that provides complete ICT and ELV design services encompassing communications infrastructure, data networking, telecommunications, audio visual, acoustic and building security technologies. The company has offices in Dubai, India and Kuala Lumpur and works on projects worldwide. During our fifteen years of operation we have designed over seventy luxury hotels, providing a complete range of design, engineering, and consulting services to meet the needs of owners, developers, architects and engineers.

Dayna Kully

Co-Founder, 5thGenWireless

Specialty: Technology Architecture, Organization & Strategy, Network Infrasctructure, Telecommunications

Gaithersburg, MD, USA
Phone: +1 602 840 7272 Mobile: +1 602 573 5100
Website

5thGenWireless works with brands and owners to assist with long term roadmap planning and optimization of IT spend. We focus on three primary areas: Wi-Fi networks (Traditional and GPON); In-Room Entertainment, Cellular and the convergence of these technologies.

Michael Kurcab

Regiional Director, Design Consulting, Electrosonic, Inc.

Specialty: Audiovisual, Hotel Systems Selection/Deployment, Network Infrastructure

Las Vegas, NV, USA
Phone: +1 702 605 1420 Mobile: +1 702 613 2832
Website | LinkedIn

Electrosonic Design Consulting provides expert Audio/Visual, ICT, and Security/Surveillance/Access Control technical advice and consulting services to Hotel Owners, Architects and Designers. We collaborate and consult with our clients as a Technology Partner to create design solutions that exceed expectations. Our mission is to bring our client's creative vision and stories to life. We work with your team from blue sky concept through opening day to ensure the desired guest experience is achieved. With over 50 years of experience, Electrosonic Design Consulting has proven to deliver amazing hospitality technology designs globally.

Mark McBeth

President, SkyDog Parnters, LLC

Specialty: Technology Architecture, Organization & Strategy, Hotel Systems Selection/Deployment, Security/Data Privacy

Conneticut, USA
Phone: +1 914 708 1006 Mobile: +1 914 912 3894

Assist companies with development of Information Technology Strategy, and IT Organizational Capability. Develop support service delivery standards, systems selection, and vendor management.

Geoffrey McDowell

Principal Consultant, Lyyon Technology Consulting

Specialty: Technology Architecture, Organization & Strategy, Telecommunications, Hotel Systems Selection/Deployment

Toronto, Canada
Mobile (US): +1 617 530 0025 Mobile (Canada): +1 647 242 7336
Website | LinkedIn

Services include: - Development of operator and owner requirements for a broad range of technology systems, including structured cabling, audio-visual, physical security, guest room control, telephony, IPTV systems and other hospitality specific applications including PMS and POS, all in line with both the other's financial objectives and the hotelier's operational ones. - Writing of specifications, tendering and contracting for systems, and overseeing implementation. - Technology audits of existing properties, technology reviews of properties to be renovated or acquired. - Consulting to vendors entering into or upgrading their technologies for the hospitality market.

Gregoire Poirer

President, Xenia Hospitality Advisors

Specialty: Technology Architecture, Organization & Strategy, Systems Integration, Distribution/Revenue Optimization

Virtual, Global - Based in Northeastern US
Phone: +1 434 203 9200
Website | LinkedIn

Add Environmental Controls and Sustainability Add Resorts and Hotels Management Operations Business Strategy and Development for Owners and Primary Stakeholders for successful strategies related to deployment of next generation technology solutions Certificate Candidate MIT Sloan - 2018 Artificial Intelligence and Business Implications Certificate Candidate University of Oxford Said Business School - 2018 Blockchain Strategy

Graeme Powell

Founder, Veridicum

Specialty: Network Infrastructure

Reading, UK
Phone: +44 7979 594633
Website | LinkedIn

Veridicum's services can be split into three areas: Assurance, Benchmarking and Consultancy. Assurance - Whether you are looking for a one-off independent confirmation that a WiFi installation has met your brand standard requirements or a regular review of the network (including confirmation of ongoing accuracy of firewall rules) Veridicum is able to meet this need for you. Benchmarking - Whilst many hoteliers benchmark their RevPAR against the competition, few, if any, undertake a similar exercise with what is one of the most important guest services - WiFi. Veridicum gives you the ability to compare various aspects of your WiFi service. Consultancy - Graeme has over 20 years experience in respect of in room entertainment and HSIA and Veridicum can provide both a provider and user perspective on such services.

Terry Price

Principal Owner, HFT Consulting Group

Specialty: Hotel Systems Selection/Deployment, Technology Architecture, Organization & Strategy, Network Infrastructure

North Caronlina, USA
Phone: +1 828 658 0693 Mobile: +1 828 279 5592
Website

We offer a range of consulting services, all designed to help your hospitality company reach its goals. Whether you’re looking for an extra hand in the finance department or project management for your system conversion, we have you covered. PMS, POS, Sales & Catering, Activities, or Finance Solution, we can help you select the right product and make the transition as smooth as possible. We can put our 25+ years of experience in both Hospitality Finance and Hospitality Information Technology to work for you.

Wynn Salisch

Principal, Casablance Ventures

Specialty: Security & Data Privacy

New York, NY
Phone: +1 203 253 7259
LinkedIn

Casablanca Ventures provides analysis, education and solutions in electronic payments and data security and works with dozens of top-notch providers around the world to find the best solutions for their clients’ specific needs with maximum savings, service and security. With its origins in hospitality, the company is completely focused on giving its clients exceptional customer service and its help is always completely free and without obligation. The company's founder, Wynn J. Salisch, is a veteran hotelier who lectures nationally on cybersecurity and payment processing and is a Partner on the U.S. Secret Service Electronic Crimes Task Force as well as a member of the International Association of Privacy Professionals, Electronic Transactions Association, Hospitality Financial and Technology Professionals, and Cornell Hotel Society.

Melissa Sloan

Chief Strategy Officer, S3 Advisors, LLC

Specialty: Hotel Systems Selection/Deployment, Technology Architecture, Organization & Strategy, Distribution/Revenue Optimization

Naples, FL, USA
Phone: +1 239 682 0993
Website | LinkedIn

The hospitality industry and technology solutions are changing at a rapid pace. Disruptive technologies are causing reactionary decisions on both the operator and supplier sides. Suppliers are driving products to market quickly, often pushed to meet operator timelines, which results in failure for both parties. The speed at which change is happening means changing the traditional approach in how we engage. S3 fundamentally wants to improve how our industry operates. We aim to provide an abstract representation of an enterprise or SMB and the business environment breakdown in which it operates. We enable actionable and successful business outcomes through a structured engagement process with measurable results. Give us a call, we would love to talk shop with you.

Brandon Standerfer

Independent Consultant

Specialty: Distribution/Revenue Optimization, Systems Integration, Hotel Systems Selection/Deployment

Denver, Colorado
Phone: +1 415 370 5125
Website | LinkedIn

With a keen focus on developing cohesive synergies through system integration requires an approach with core principles; strategy, project management and optimization. The hotel distribution technology landscape has layers of technology connecting to the previous layer. The distribution services provided are focused on the Internal Property Management Systems, Distribution Tools and Aggregation platforms. Solid management experience spanning multiple disciplines including Revenue Management and Distribution Optimization, Project Management, Call Center Operations, Reservation Sales and Process Improvement. Collaboration has no limits, therefore conquering the hospitality distribution technology landscape demands contribution from all disciplines of the hotel executive team. Let’s spend time together customizing distribution services to overcome current obstacles to deliver increased revenues.

Bryan Steele

Managing Director, Jireh-Tek Limited

Specialty: Technology Architecture, Organization & Strategy, Hotel Systems Selection/Deployment and Environmental Controls & Sustainability

West Sussex, UK
Phone: +44 7748 111333
Website | LinkedIn | Skype

Having held the CIO/IT Director/Head of IT role and with 10+ years in hospitality consulting, I offer a service covering all aspects of hotel technology including strategy, organisation, infrastructure, applications, digital strategy and telecommunications. I have many years of international experience and have worked with both hoteliers and vendors to deliver appropriate solutions.

Martin Thornos

Principal, Convergent Solutions

Specialty: Technology Architecture, Organization & Strategy,Hotel Systems Selection/Deployment, Network Infrastructure

California, Ohio, USA
Phone: +1 916 359 2717 Mobile: +1 916 213 3020
Website

Convergent Services provides support services to owners/operators interested in professional and highly customized IT solutions for their hotels and resorts. We provide turnkey solutions for the complete Low Voltage scope in new builds, as well as project specific services in new and existing hotels and resorts – working as an extension of your staff, supporting your needs. As IT management consultants we do not sell any products, nor do we have a pre-set solution; instead, we work with your hotel to ensure that you achieve the very best solution for your specific needs. We can assist with any IT related project where internal IT staff need support, or when there is time or resource constraints. Our services are provided on a per project basis. Our background in both hospitality and IT enables us to communicate efficiently with all parties, thereby ensuring overall continuity in the project, and bridging the gap that sometimes exists between IT vendors and hotel operations.

Kris Troukens

Owner, Quality Hotel Services

Specialty: Security/Data Privacy, Technology Architecture, Organization & Strategy, Hotel Systems Selection/Deployment

Belgium
Phone: +32473950024
Website | LinkedIn

Kris has been working as Project Manager and senior consultant at renown companies such as Hilton, IBM, and EuroDisney. Active in the hospitality and project management world, as a consultant, speaker, and teacher, he is running his own company, and specializes in GDPR preparation for hotels, as well as security audits and consulting. He is also Accredited Safehotels auditor.

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