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Maintenance Workgroups are previously chartered workgroups that have completed their deliverables and are not currently working on enhancements. Many workgroups enter a maintenance phase after a major deliverable, to give vendors and hotels time to implement and test the solution before embarking on enhancements. Maintenance workgroups meet as needed, often on an infrequent or irregular basis, to address any problems, minor omissions, or clarifications in the solution or its related specifications.
To learn more about Workgroups in general, please visit the Workgroup & Forum Overview page.
|Cellular Coverage||Addressed cellular phone coverage issues for hotels, by creating a requirements document for an existing architecture (Remote Radio Head) and adapting it for indoor use by multiple Mobile Network Operators for in building LTE coverage.|
|Customer Profile||Standardized the definition of customer profile, making data exchange easier, less expensive, and less time-consuming. Standardized hand-off of information regarding loyalty programs and points/miles between and among CRM systems, CRS/PMS systems, and loyalty management systems.
|Device Control Integration||Simplified low-level communications among guest-room devices (electrical controls, consumer electronics, HVAC, minibars, safes, door locks, etc.) by standardizing key aspects of inter-device messaging.|
|Intelligent Guest Room||Taking advantage of remote addressability of guest-room devices to proactively monitor their health and react appropriately before the guest discovers a problem.|
|Reference Architecture||Created reference architectures for the hospitality industry including business, application, and data architectures.|
|Secure Payments Framework||Defined an industry framework for secure processing of payment card information, built on existing tokenization approaches, to enable most hotel systems to move outside the scope of PCI requirements, while providing secure end-to-end processing across ALL of the parties and systems that may be involved in a transaction as it flows through the distribution chain.|