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Workgroups Maintenance Workgroups
Workgroups Maintenance Workgroups
Maintenance Workgroups
Maintenance Workgroups are previously chartered workgroups that have completed their deliverables and are not currently working on enhancements. Many workgroups enter a maintenance phase after a major deliverable, to give vendors and hotels time to implement and test the solution before embarking on enhancements. Maintenance workgroups meet as needed, often on an infrequent or irregular basis, to address any problems, minor omissions, or clarifications in the solution or its related specifications.
To learn more about Workgroups in general, please visit the Workgroup & Forum Overview page.
Workgroup |
Description |
| Cellular Coverage | Addressed cellular phone coverage issues for hotels, by creating a requirements document for an existing architecture (Remote Radio Head) and adapting it for indoor use by multiple Mobile Network Operators for in building LTE coverage. |
| Customer Profile | Standardized the definition of customer profile, making data exchange easier, less expensive, and less time-consuming. Standardized hand-off of information regarding loyalty programs and points/miles between and among CRM systems, CRS/PMS systems, and loyalty management systems. |
| Device Control Integration | Simplified low-level communications among guest-room devices (electrical controls, consumer electronics, HVAC, minibars, safes, door locks, etc.) by standardizing key aspects of inter-device messaging. |
| Entertainment Device Control |
Created an interoperable solution for remote-controls with hospitality functionality, built on HDMI'S CEC standard. |
| Folio Detail Exchange | Standardized the extraction of folio line-item detail from PMSs, for use by VAT recovery, loyalty, expense reporting, and analytical programs. |
| Point of Sale | Enhanced the HTNG basic point-of-sale interface to achieve tighter integration for such processes as check zoom and end-of-day processing, and to improve the guest look-up facility. |
| Reference Architecture | Created reference architectures for the hospitality industry including business, application, and data architectures. |
| Secure Payments Framework | Defined an industry framework for secure processing of payment card information, built on existing tokenization approaches, to enable most hotel systems to move outside the scope of PCI requirements, while providing secure end-to-end processing across ALL of the parties and systems that may be involved in a transaction as it flows through the distribution chain. |