Judges for TechOvation 2017


John D. Burns, CHA, ISHC—TechOvation Emcee

President
Hospitality Technology Consulting

Identified by Lodging Magazine as one of the ten hospitality experts changing the travel industry, John Burns established Hospitality Technology Consulting to assist hotels and other travel companies deal successfully with the increasingly complex world of electronic travel distribution. Born and educated in Canada, Mr. Burns began his hotel management career at university conference centers, first in Ottawa, Ontario and then in Vancouver, B.C. In 1980 he joined Hyatt International Hotels, initially serving as Assistant Director of Sales at the 656-room Hyatt Regency Vancouver and later in the chain's corporate office in Chicago as Director of Reservation Services. In 1986 he accepted the position of Director of Reservations at Phoenix-based Ramada, Inc., later becoming Director of Property Systems Support, with responsibility for technology at Ramada's owned/managed properties. Furthering his expertise in hotel reservation technology, in 1990, Mr. Burns joined THISCO (now Pegasus Solutions) as its Vice President-Product Development. Moving to technology-innovator INTRICO he developed that company’s customer service organization. Mr. Burns founded Hospitality Technology Consulting in May 1992. Since then, as HTC's president, he has headed this international consulting service specializing in assisting hotel chains and independent hotels in optimizing their central reservations, electronic distribution and revenue management programs. Strategic planning of reservations and distribution technology, marketing program optimization in the GDS and on the Internet and successful management of central reservation systems and centers are also core consulting interests. Mr. Burns, an AH&LA Certified Hotel Administrator (CHA), is a past member of the Global Board of Directors of Hospitality Financial and Technology Professionals (HFTP) and past Board Member of the Hotel Electronic Distribution Network Association (HEDNA) and past chairperson of that organization's Technology Committee and its Applications Committee. In 2002 he received HEDNA's Outstanding Contributor Award for his support of the association's activities over the past decade. Burns is a co-founder of Hotel Technology-Next Generation (HTNG). In 2006 Burns was inducted into the Hospitality Financial and Technology Professionals (HFTP) International Hospitality Technology Hall of Fame. That same year he also received the International Society of Hospitality Consultants’ Pinnacle Award recognizing his expertise as a consultant in his field of specialization. He is active in HEDNA, HFTP, HTNG, HSMAI and ISHC. Burns has authored three training programs for HEDNA as well as numerous articles for hotel and travel industry publications - some now used as course materials by the Cornell University School of Hotel Administration. He speaks frequently to hotel management, hotel school, technology, and travel industry audiences across the globe. Mr. Burns and his wife Judy reside in Scottsdale, Arizona.


Samir Abi Frem

Corporate VP, Information Technology
Rotana Hotels Management Corporation

Profile: As CVP IT of Rotana Hotel Management PJSC, Mr. Samir Abi Frem is responsible for all information and communications technology functions within the organization. He has more than 17 years of experience in Information Technology for the hospitality industry including 12 years at Rotana, where he built up the company vision in technology and formed a very energetic and professional team. He ensures that Rotana’s use of IT contributes to its competitive advantage by maximizing revenue and customer satisfaction and minimizing operating and ownership costs. He is responsible for the IT Strategy, new developments, Brands and Standards and the Centralized IT Services function. Achievements: Mr. Abi Frem acquired a remarkable multinational experience in In-room Technology, Systems Automation and Integrated Internal process in the service industry. With an extensive background in hotel and Information Technology management, he enforces high IT standards that are essential to successful hotel management. Since November 2013 he is a member of the organization's Board of Governors at Hotel Technology Next Generation (HTNG), the membership association that unites the world's hospitality companies and technology innovators to solve industry challenges. Projects in the Pipeline: In addition to the Rotana aggressive expansion Plans in MEA region, a number of large projects are currently being implemented; Such as Customer Information System, Consolidated Private Cloud Infrastructure, Next Generator Mobile Platform, Business Intelligence Tool, Revenue Management System and many other technology enhancements projects.


Floor Bleeker

Chief Information Officer
Mövenpick Hotels & Resorts

Floor Bleeker joined Mövenpick Hotels & Resorts in 2013 in the position of Chief Information Officer. As a member of the company’s Executive Committee, he is responsible for IT strategy, program development and implementation across the group. He also oversees the IT shared service organization covering Mövenpick Group, Mövenpick/Marché Restaurants, Mövenpick Fine Food and Mövenpick Wine. Prior to joining Mövenpick Hotels & Resorts, Floor worked with the Jumeirah Group in Dubai, UAE for over twelve years, where he most recently held the position of Vice President Business Solutions responsible for the IT team looking after IT strategy, solution development, project management, portfolio management, international expansion, SBU operations and digital marketing. Floor brings over fifteen years of international hospitality technology experience to Mövenpick Hotels & Resorts. He started his career with the Rezidor Hotels & Resorts Group (formerly known as Radisson Hotels & Resorts) in Belgium and has worked in IT positions in the USA, the Caribbean and the Middle East. The IT team at Mövenpick Hotels & Resorts comprises over 100 specialists and has won several regional and international awards in recent years including the Hospitality Technology Next Generation (HTNG) award for an in-house developed rapid response platform in 2013. In support of Mövenpick Hotels & Resorts’ growing portfolio of upscale hotels, a number of large IT enabled programs are currently being implemented including PMS, CRS, Web, Distribution, digital guest experience and ERP projects. Floor holds a Master’s degree in Business Administration (MBA) with a Marketing specialization from the University of Colorado at Colorado Springs (UCCS), and a Bachelors (BSc) degree in Hospitality Administration with a Finance specialization from the Hotel School The Hague. He serves on the Board of Hotel Technology Next Generation (HTNG), the world’s leading hospitality technology trade association, and holds a number of advisory board positions for other organizations. Floor, who is Dutch, lives in Dubai with his wife Anne and daughter Lauren.


Gustaf Burman

Senior Vice President of Information Technology
Montage Hotels and Resorts

Gustaf Burman is the Senior Vice President, Information Technology for Montage Hotels & Resorts. In this role, Gustaf is responsible for developing and executing the technology strategy for the brand. Prior to joining Montage in 2016, Gustaf was Chief Technology Officer at Morgans Hotel Group, where he was responsible for all technology, loyalty, customer relations management, and call center operations and strategy. He also led the implementation of global cloud strategy for finance and human capital management systems, developing guest- and associate-facing technology standards and developing a new loyalty program. Preceding that role, he spent 18 years in management and senior management roles with Starwood Hotels & Resorts Worldwide, Inc., based first in Stockholm, followed by Brussels, then finally in White Plains, NY where, as Senior Director, Global Property Technology, he had direct oversight of back-of-house tactical and strategic technology solutions for over 1,000 hotels around the globe. Gustaf studied Political Science and Economics at Stockholm University, and studied Business Administration at Lund University.


Jeff Bzdawka

Senior Vice President - Global Hotel Technology
Hyatt Hotels Corporation

At Hyatt, Jeff is responsible for establishing and executing the portfolio roadmap of all Global Property Systems and Solutions deployed to support Hyatt’s global brands. This includes PMS and PoS, guest service and spa applications, guest Internet access, interactive TV and telecommunications systems. Prior to Hyatt, Jeff was the Executive VP of Global Operations for TravelClick, where he managed a cross-functional, geographically-dispersed team that provided hotel business process management and distribution solutions for 30,000 customers across 140 countries. Prior to that he worked for Pegasus Solutions as SVP of Service Delivery, where he created a functional service delivery organization with focus on enhancing customer experience and improving operational efficiencies. He also served as Pegasus’ SVP of Financial Services, focused on providing centralized travel agency commissions payment services and was responsible for product development, product delivery, sales and support for the global service offering. Earlier in his career, he served as the VP of Strategic Information Systems for Security Capital Group in Atlanta, GA where he managed IS for Homestead Guest Studios. He graduated Magna Cum Laude from the University of Wisconsin – Stout with BS in Hotel, Restaurant & Institutional Management, and is active with the university’s foundation alumni programs. He resides in Palatine, IL.


Dr. Daniel Connolly

Dean of School of Business Administration
Portland State University

Dr. Daniel Connolly is associate dean of undergraduate programs for the Daniels College of Business School of Hotel, Restaurant and Tourism Management and an associate professor. Connolly joined the College in 2001 as an assistant professor with a joint appointment in the School of Hotel, Restaurant and Tourism Management and the Department of Information Technology and Electronic Commerce. Previously, he held academic positions with Michigan State University, Virginia Polytechnic Institute and State University, Cornell University and Concord College. He received his Ph.D. in 1999 from Virginia Polytechnic Institute and State University. When working with the media, Connolly is able to discuss the impact and use of information technology in the hospitality industry. He resides with his wife Sarah and three sons in Centennial, CO.


Guillain Denisselle

Founder and CEO
Hotel Conseil

Guilain Denisselle is co-Founder of TendanceHotellerie.fr, a webzine dedicated to the French Hospitality community. TendanceHotellerie.fr also provides educational sessions to the industry through conferences and workshops. Mr. Denisselle is the Founder and CEO of Hotel Conseil, a hotel consultancy company, where he has worked since June 2001. The company's main domain of activities includes distribution, marketing, and related technologies for the hospitality and travel markets. Mr. Denisselle was also a Co-Founder of Must Limousines, a private limousine services company. He is also a European co-coordinator of Hospitality Technology Next Generation (HTNG), a trade association that facilitates development of next-generation, customer-centric technologies to better meet the needs of the global hotel community. He organized, chaired and spoke about Hospitality & Travel at numerous conferences in France and in the UK.


Bernard Gay

CIO
Delaware North

Bernard Gay serves as Delaware North’s chief information officer, a position based at the company’s global headquarters in Buffalo, N.Y.

Gay reports to Delaware North Co-CEOs Jerry Jacobs Jr. and Lou Jacobs in serving as a strategic partner to the Office of the CEO. In his role, Gay leads all aspects of Delaware North’s information technology department, including planning, developing, evaluating and implementing strategies to further the organization’s business models and objectives. His responsibilities also include the governance, performance, operations and management of the company’s IT systems and staff.

Gay joined Delaware North in September 2016 with more than 25 years of information technology experience, most recently with Brookfield Hospitality Properties in Fort Lauderdale, Fla., where he served as senior vice president and chief information officer for the massive Atlantis Paradise Island resort in the Bahamas. In that role – which he served for 10 years – he managed the company’s business and technical vision and directed a strategic organizational transformation.

Prior to that, Gay held a variety of IT leadership roles at prominent global companies such as Royal Caribbean Cruises Ltd., Cintas Corporation and Rubbermaid Inc.

Gay holds a bachelor’s degree in management information systems and business administration from Gardner Webb University in Boiling Springs, N.C., and a Masters of Business Administration from the Rochester (N.Y.) Institute of Technology. He currently serves on the board of the Information Technology Senior Management Forum (ITSMF).


Jai Govindani

Chief Technology Officer
Red Planet Hotels

Currently Chief Technology Officer at Red Planet Hotels, Jai oversees the entire technology stack both internal and guest-facing. Jai was responsible for architecting and implementing the end-to-end guest experience as part of Red Planet’s rebranding in 2015 and continues to drive innovation in that area. Jai began his career at an entrepreneurial incubator in 2006 where he pioneered business concepts combining online and offline media into social entertainment experiences. In 2007 he was responsible for steering Siam2you, Thailand’s largest mobile content business at the time, back into profitability. Following that he founded Monster Media, one of Thailand's first digital interactive media firms. Jai most recently founded and ran Zodio, a Bangkok-based regional tech startup focused on Asia.


Dave Herwig

Deputy CIO
Choice Hotels

Dave is the Deputy CIO for Choice Hotels, International. In this role, he has responsibility for all technology operations and business facing activities, including planning, architecture, project management, systems development/support, and infrastructure. Dave joined Choice in mid-2016, after spending over twenty years in the financial services. In his prior role, Dave was the SVP/CTO responsible for Wells Fargo’s Retail Lending Technology Group. This technology team provided all technology support for 11 major Wells Fargo lending business which accounted for $11+ billion in annual revenues. His team ran 400+ individual systems, and supported a user base of 125,000+ users. Previously, he also held senior roles in both the business and technology worlds in his 16+ years at Wells Fargo. Dave holds a master’s degree in Systems Engineering from the University of Pennsylvania, as well as Bachelor’s degrees in Systems Engineering and Finance from the Wharton School. In his spare time, Dave enjoys time with his wife and daughters, playing the guitar, and doing anything outdoors with friends and family. He is located in Phoenix, Arizona.


Fraser Hickox

Managing Director
The Conceptual Group
Former Board Member, HTNG

Until recently the General Manager of the Peninsula Group's research Lab in Hong Kong, Fraser in retirement remains a consultant to Peninsula and other companies around Asia and in the Middle East as well continues to develop specialised electronics for different companies. A keen advocate of HTNG and the participation of hotelliers within this organisation for a common good. Fraser was inducted into the HFTP Hall of Fame in 2008 and is the recipient in December 1993 of the Personnalite de Lannee Distinction International Hotellerie. He holds a number of degrees in Engineering and Sciences and has had a diverse career spanning broadcasting, civil aviation, banking and manufacturing.


Ted Horner

Managing Director
E. Horner & Associates Pty Ltd

In 1989, Ted Horner launched a consulting practice specializing in technology consulting to the hospitality industry. He is now widely respected as Australia's leading consultant in this area. In 1996 he launched Australia’s first dedicated hospitality technology exhibition and conference. Today this event is still going, and it is now called Hotel Operations Technology (HOT). In 2002 he was a founding member of HTNG and today he is an Executive Advisor to HTNG. In 2004 he was the first non-US person to be elected to the HITEC Technology Hall of Fame for his contribution to the advancement of technology in the hospitality industry. Since the early 90s he has travelled extensively throughout the world to speak at many hospitality technology conferences and has written many articles on technology that have been published all over the world.


Laurent Idrac

CIO
AccorHotels

After graduating from French business schools ESSCA and ESSEC, Laurent Idrac started his career with Accor in 1983 where he held several positions in operations and support functions (finance, marketing and reservations). He notably managed all the worldwide call centers. From 2002 to 2012, he ran IT Departments for Accor North America. He returned to France in 2012 to be appointed Group Chief Information Officer for Accor. Laurent Idrac has taken part in numerous IT projects including the design and roll-out of TARS (The Accor Reservation system), which is used by the group’s 3,700 hotels, and of FOLS in-house PMS (Property Management System) in 1,800 hotels, as well as the management of CRM and sales force automation projects. Since 2012, he manages Accor’s partnership with the Innovation Factory, the first innovation campus cluster in Paris. In 2014, Laurent Idrac has also been elected member of the Board of Governors of the association Hotel Technology Next Generation (HTNG) which defines technology standards in hotels. Laurent Idrac, lives in Paris, France. He has a French and US dual citizenship, is married with 2 children leaving the US.


Mark McBeth

Vice President IT, North America
Starwood Hotels & Resorts Worldwide, Inc.

As the Vice President, Information Technology for Starwood Hotels & Resorts, Mark McBeth is responsible for the development and support of property IT standards and strategies across all of Starwood’s 590+ hotels and resorts in North America. Mark is a seasoned industry veteran with more than 40 years of experience in the hospitality industry, 35 of which have been dedicated to property technology. He began his IT career with Sheraton Hotels in 1980 and played an influential role in growing the brand’s IT footprint in North America through the ‘80’s. He joined Westin Hotels in 1996 and has been with Starwood Hotels & Resorts Worldwide, Inc. since the company’s formation in 1998. He is based in the company’s world headquarters in Stamford, CT. Mark lives with his wife Terri in Danbury, CT and is an avid fly fisherman, golfer and musician.


Wendy Mertz

Vice President, IT Applications & Strategy
Hard Rock Hotels

Wendy has more than 25 years in the hospitality industry in a variety of positions and companies including Walt Disney World, Disney Cruise Line, Marriott and PricewaterhouseCoopers. She joined Hard Rock in 2000 where she directed the implementation of a variety of systems and created the system standards for Hard Rock Hotels. In her current role, she co-heads the IT department where she has financial and overall responsibility of both long and short term application strategies associated with the selection, implementation and support of restaurants and hotels. Mertz holds a Bachelor of Science degree from Rochester Institute of Technology in Hotel and Resort Management.


Monika Nerger

Global Chief Information Officer
Mandarin Oriental Hotel Group

Monika Nerger joined Mandarin Oriental Hotel Group in 2006 as Vice President of Technology, the Americas, and was promoted to global Chief Information Officer in 2011. Prior to Mandarin Oriental, Monika worked internationally with Pan Pacific Hotels, KPMG Consulting, Advanced BusinessLink and Royal Caribbean Cruise lines. As a writer and consultant, she has published several articles on subjects ranging from legacy application modernization, CRM in the gaming industry, to the use of satellite communications onboard cruise ships. She holds a Masters Degree in Business as well as an undergraduate degree in Computer Science, and is a member of Beta Gamma Sigma. Monika has a keen interest in working with and mentoring the next generation of hospitality technologists. Be prepared to debate whether technology in our industry is evolutionary or revolutionary!


Page Petry

Chief IT Officer - Americas
Marriott International

Page Petry is the Chief IT Officer of the Americas at Marriott International in Washington D.C., where she is charged with directing key initiatives from conception to completion, with responsibility for 3500 hotels that span from Canada to Argentina. Page joined Marriott in 1979 and has held positions of increasing responsibility in several areas including Hotel Operations, Customer Call Centers and Regional Information Systems. Following her initial tenure with Marriott, Page worked with Fannie Mae and Varsity Books.com before rejoining Marriott in 2000 as the Regional Director of IR North American Lodging Field Services for the Southeast Region. In 2006 Page’s accountabilities expanded to include the North American portfolio as the Senior Vice President. In 2010 Page joined the Americas Continent organization as the Chief Information Resources Officer. Page led the IT integration for the Autograph Collection, Gaylord Hotels and Delta Hotels and Resorts. In 2011, Page was honored with a place on Computerworld’s Premier 100 IT Leaders. Page earned her Bachelor of Science at Syracuse University and is a certified PMP through the Project Management Institute. She sits on the Board of Directors at the Academy of Information Technology for Montgomery County Public Schools.


Mark Rupert Read

Director of IT
Firmdale Hotels

Mark Rupert Read is currently the Group IT Manager at Firmdale Hotels PLC, a position he has held since 2000. Firmdale Hotels designs, builds, owns and operates seven hotels in central London with an eighth under construction, and opened their first hotel in New York in 2009, construction on the second hotel in New York is due to commence in 2013. Based in London, Mark manages all aspects of the IT infrastructure in the UK and US, which also includes telecommunications. Projects include virtualisation of systems, PCOIP, credit card tokenisation system, IP telephony projects including PABX virtualisation, wireless VoIP. Mark considers himself to be an hotelier first, and then an IT Manager, with over 27 years of experience in hotels, of which the last 20 have been running hotels' IT departments. A seasoned and measured risk taker, Mark takes great pride in regularly being the first 'Hotelier' to have implemented new technologies into Firmdale Hotels, but also adopted/endorsed new technologies for the hospitality industry in general. His role also includes being part of the Environmental & Social responsibly committees within Firmdale, and is becoming a regular speaker at events related to the hospitality industry.


Terence Ronson

Managing Director
Pertlink Limited, Manila

Terence Ronson launched his diversified hospitality career as a Chef, from where he held various general management positions with prominent hotels in the UK and Asia. In the mid 80's he developed his penchant for technology, and in 2000 started Pertlink (Hong Kong), from where he also became the Technology Editor for HOTELS Asia Pacific and authored numerous industry related articles. CNN's eBizasia program featured him in 2001 for his innovative work at Rosedale Hong Kong, and helped Langham Place Hong Kong win many accolades for its technology deployment. Terence often Chairs and speaks at industry events and currently sits on the Advisory Boards for HTNG, HOFEX and HITEC, as well as holding a Visiting Lecturer position at HKPOLY U. Terence runs an active Hotel Technology Blog and is also the inventor of iFlyPad (tm). Terence is currently involved in several exciting Asia based projects to include South Beach Hotel and Club (Singapore) and The Hotel Windsor (Melbourne).


Gustaaf Schrils

CIO
White Lodging

Born in Curacao, Netherlands Antilles, Gustaaf Schrils is fluent in English, Spanish, Dutch and his native language Papiamento. He has a great appreciation for the impact of technology across the World given the diversity of cultures, languages, politics and his experience in global competitive environments. As a Master Electrician and Certified Welder, he came to the United States in 1984 to attend the Florida Institute of Technology in Melbourne, Florida where he earned his Bachelor Degree in Computer Engineering and Masters Degree in Engineering Management. In 1995, he joined Intercontinental Hotels Group formally known as Holiday Inn Hospitality, where he has enjoyed a career with increasing responsibilities and executive roles within the IT organization. He is currently leading a $215M technology refresh program for 2,600 hotels in the Americas. Gustaaf is a devoted husband, father and family man currently living in Alpharetta, Georgia.


Jason Shane

Senior Director of IT
Hersha Hospitality Management, L.P.

Jason Shane is Sr. Director of IT for Hersha Hospitality Management (HHM). Jason spent the first 10 years of his career by building an IT services firm in central Pennsylvania. In 2004, he joined Hersha Hospitality to build an IT department capable of supporting the rapidly growing hospitality organization. Jason reports to the CEO and leads technology strategy and planning including corporate, hotel operations and hotel development functions for the Hersha group of companies. Under Jason’s leadership, HHM’s IT team manages all technology for more than 4,000 associates at over 105 hotels across brands, geographies and ownership groups. Jason holds a BS in Information Technology Management from Western Governors University and lives in Harrisburg, Pennsylvania with his wife and two daughters.


Prakash V. Shukla

Partner
HandsOn3
Former Director, HTNG

Prakash is a partner with the global management firm HandsOn3 and was a 2013 Advanced Leadership Fellow at Harvard University. With over 20 years experience in the information technology industry, Prakash Shukla brought valuable expertise to his prior role at Taj Hotels. As CIO at Taj, he was responsible for total IT deployments at the Taj Group and was on the MD's management committee. With a background in some of the industry's most venerable corporations-Unisys / Sperry and IBM-Prakash has provided IT solutions for numerous clients: Morgan Stanley, Goldman Sachs, Citigroup, and Solomon Smith Barney. An American national, Mr. Shukla is a graduate of Rutgers University with degrees in Electrical Engineering and English, and New York Polytechnic University with a Master's degree in Computer Science. Mr. Shukla attended the Advanced Management Program at Harvard Business School.


Bryan Steele

Founder and Managing Director
Jireh-Tek Limited

Bryan Steele is the Founder and Managing Director of Jireh-Tek Limited, an IT consultancy with specific expertise in the hospitality sector. He has over 20 years of international IT and business experience. For the last two years Bryan held an interim role as the Director of IT at the Royal Automobile Club, a prestigious private members club, where he oversaw an extensive IT transformation programme which addressed infrastructure, applications and data architecture, a digital transformation programme including a new mobile responsive website and building an IT team to deliver and provide ongoing support of the systems and users. Since 2014 Bryan has been a Governor or Executive Adviser to HTNG’s Board. Also, he is a Director of HOSPA, the Hospitality Professionals Association, and chairs its IT Committee and is a member of HFTP’s HITEC Advisory Board. Previously, Bryan was the Director of IT at Thistle & Guoman Hotels, and a founding member and chairman of the Micros Fidelio Opera User Group.


Richard Tudgay

VP IT Services and Delivery
Highgate Hotels

As Vice President of Information Technology, Richard Tudgay is responsible for long range planning, budgeting and execution on existing and future systems including hotels, corporate office and reservation center as well as day-to-day operations and support of technology. Along with these duties, Richard is also responsible for the assessment of technology for new builds and acquisitions of hotels. Prior to being named Vice President of Technology in 2006 for Omni Hotels, Richard served as Director of Information Technology and Manager of Corporate/Hotel Systems. He joined Omni Hotels in 2001 and assisted in the implementation of Oracle Financials serving as an Oracle DBA. Prior to Omni Hotels, he had 8 years experience in project management and data warehousing of retail systems with The Container Store. Richard graduated from Penn State University with degree in economics.


Riko van Santen

VP Digital Strategy and Distribution
Kempinski Hotels
Former Director and Vice-President, HTNG

Riko is based at Kempinski's headquarters overseeing the Distribution, E-Commerce, Revenue Management, and Loyalty disciplines. From 2009 to 2012 Riko oversaw 1,100 properties under 7 brands, as Vice President Distribution and E-Commerce at Louvre Hotels Group, a Starwood Capital company based in Paris. Accomplishments include the first hotel brand website to use RSS technology, Mobile-Device distribution and pioneering the implementation of modern GDS functionalities and channel management solutions. He was appointed Director of Electronic Distribution in 2003 and VP of Electronic Distribution & ICT for the Golden Tulip & TOP International Group in 2007. Early in his career, after working in various rooms division functions, Riko joined Pegasus Solutions in 2000 as Golden Tulip Group Revenue Manager. Riko speaks at various hotel schools and industry events on Electronic Distribution and Revenue Management, and has served on HTNG Board of Directors, HFTP EHTEC Advisory Council, Pegasus Solutions Customer Advisory Board, and HSMAI Europe's Digital Marketing Advisory Board. Riko graduated with an honours degree in Hospitality Management from Middlesex University, London, and holds a degree in Japanese business studies and various software administration qualifications. A Dutch national, Riko was born in Tokyo but has lived over 20 years abroad, he now resides in Geneva, Switzerland with wife Christel and two sons.


Nancy Wolff

Vice President, Hotel Systems
Jumeirah Group

Nancy has over 20 years in the technology industry, including over 12 years specific to hospitality. As Vice President, Hotel Systems, Nancy works to support all technology system solutions for Jumeirah and is focused on enhancing the guest and colleague experience globally. Her prior roles include leading multiple large scale enterprise technology projects in Washington DC working as an Enterprise Architect with the US Federal Government and large multi-national firms; as well as CIO for a large hotel management company. She established best practices and governance programs that analyze and improve IT capabilities as the Director of a large Enterprise Architecture and IT Portfolio Management practice. Nancy has worked with organizations to identify critical deficiencies and recommend technology solutions and architectures specific to business needs. She developed key system initiatives and technology standards to improve IT and business performance, and has established all necessary governance measures to ensure organizations are move effectively implementing IT solutions. Nancy holds a Master’s degree in Business Administration (MBA) from the Nova Southeastern University, and a Bachelors in Industrial and Systems Engineering from the Georgia Institute of Technology.