Specifications by Product Type
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Are you a technology vendor wondering what HTNG resources might be relevant to your product line, or which ones you can certify to?  Or a hotelier developing an RFP and want to know which HTNG specifications to ask about? The table below outlines the HTNG specifications, white papers, best practices and other resources that are relevant for each major type of product or service. The product and service descriptions use common industry terminology and may not apply to all products or services claiming to be in that category. The descriptions of the documents are at a coarse level and may over- or under-represent the functionality with respect to any particular product.  Please review the documents for more detailed information.

 
Meaning of the Statuses
  • Certifiable - Vendor products may be certified to this specification and can carry the "HTNG Certified" label. Check the certification register for the specification mentioned in the text to see who is certified, or to view their certification claims.
  • Available for use - The document is complete and in the public domain. If it is a specification, it is available for certification, but the certification does not generally apply to this particular application. Messages within the specification, while not separately certifiable, should meet the indicated need.
  • Published to members - The document is complete and is available to members. Certification may or may not be available and may be offered at a future time.
  • Under development - An active HTNG workgroup effort is addressing this area. Visit the collaboration site using the link in the text to locate the most recent documents.

Product/Service HTNG Resources and Relevant Use Cases
Status
Applicable to most software systems Above Property Considerations (2016) - guides hoteliers and vendors through the key technical and management issues when migrating systems above property (to the cloud) Available to Use
  Event Notification - publish and subscribe event model including Request Available Subscriptions, Subscribe to Event, Get Subscription Status, Notification Certifiable
  Open Data Exchange (Property Web Services) - Pull File Submit, Push File Submit Certifiable
  Open Data Exchange Query - real time ad-hoc query for data Certifiable
  Web Services Framework (Property Web Services) - core transport and messaging mechanism; synchronous and asynchronous Certifiable
Access Control System (Door Locks) Device Messaging Structure - defined message set enabling structured communication between in-room devices and controls Available for use
  Guest & Room Status Messaging - Check-In Notification, Check-Out Notification, Guest Room Move Notification, Guest Information Change Notification Certifiable
  Intelligent Guest Room - Request Guest Room Status, Guest Room Status Event Notification, Register Device, Manage Device Capability Profiles, Discover Devices Certifiable
  Kiosk Integration - Make Room Key Certifiable
  Door Lock Threat Model (2016) - understanding risks and threats to your access control system Available for use
Activity Management/Booking System Back Office Integration (Property Web Services) - Post Daily Activity, Send Budget, Post Revenues, Post General Ledger Certifiable
  Customer Profile - Search for Profile, Read Profile, Request Profile, Create New Profile, Update Profile, Merge Profiles Certifiable
  Distribution Content Management - Upload Complete Content, Upload Partial Content Certifiable
  Guest Self Service - Retrieve Template Categories, Retrieve Template(s), Retrieve Payment Condition(s), Retrieve Availability, Create Booking, Delete Booking, Post Payment, Retrieve Booking, Retrieve Gift Certificate Certifiable
  Hosted Payment Capture Systems - Collect Web-Based Payment Information, Push Website Content, Pull Website Content Certifiable
  Payment Systems & Data Security Data Proxy - Get Data Proxy, Get Credit Card Certifiable
  Payment Systems & Data Security Payment Processing - Authorization, Incremental Authorization, Authorization Reversal, Settlement, Sale (No Prior Authorization), Void Settlement, Return, Balance Inquiry Certifiable
  Point of Sale - Lookup Account, Post Charge, Void Posting, Lookup Check Detail, Offline Status Notification, Reconcile Financials, Synchronize Cache – Real-Time, Push and Pull, Rapid Loyalty Redemption, Loyalty Voucher Redemption, Loyalty Balance Inquiry Certifiable
  Single Guest Itinerary (Property Web Services) - Lookup Activity, Create Activity, Update Activity, Cancel Activity, Out of Scope Notification, Fetch Activities, Location Notification, Fetch Profile, New Profile, Update Profile, Lookup Profile, Subscription, Merge Profiles, Lookup Reservation, Fetch Reservation, Post Payment, Guest Message, Guest Status Notification, Fetch Check Details Certifiable
  Secure Payments Framework - Collecting Payment Card Data, Settling and Reversing Transactions, Securely Accessing Raw Payment Card Data, Collecting Payment Data through the Web, Collecting Payment Data over Voice Channels, Exchanging Payment Information, Handling Unstructured Payment Card Data Sent by Customers Available for use
Back Office Accounting System Back Office Integration (Property Web Services) - Post Daily Activity, Send Budget, Post Revenues, Post General Ledger Certifiable
  Back Office Integration Travel Agent Commissions - Post Travel Agent Commission Calculation Certifiable
Building Management Systems Device Messaging Structure - defined message set enabling structured communication between in-room devices and controls Available for use
  Digital Signage - Request Meetings, Request Meeting Details Certifiable
  Guest & Room Status Messaging - Check-In Notification, Check-Out Notification, Guest Room Move Notification, Guest Information Change Notification, Room Status Search Certifiable
  Intelligent Guest Room - Request Guest Room Status, Guest Room Status Event Notification, Register Device, Manage Device Capability Profiles, Discover Devices Certifiable
Business Center Hosted Payment Capture Systems - Collect Web-Based Payment Information, Push Website Content, Pull Website Content Certifiable
  Payment Systems & Data Security Data Proxy - Get Data Proxy, Get Credit Card Certifiable
  Payment Systems & Data Security Payment Processing - Authorization, Incremental Authorization, Authorization Reversal, Settlement, Sale (No Prior Authorization), Void Settlement, Return, Balance Inquiry Certifiable
  Point of Sale - Account Lookup, Charge Posting, Void Posting, Check Detail Lookup, Synchronize Cache – Real-time, Synchronize Cache – Push, Synchronize Cache – Pull, Offline Status Notification, Financial Reconciliation, Rapid Loyalty Redemption, Loyalty Voucher Redemption, Loyalty Balance Inquiry, Associating Transactions with Loyalty Number Certifiable
  Secure Payments Framework - Collecting Payment Card Data, Settling and Reversing Transactions, Securely Accessing Raw Payment Card Data, Collecting Payment Data through the Web, Collecting Payment Data over Voice Channels, Exchanging Payment Information, Handling Unstructured Payment Card Data Sent by Customers Available for use
Central Reservation System Customer Profile - Search for Profile, Request Profile, Create New Profile, Update Profile, Merge Profiles, Enroll Loyalty Member Certifiable
  Distribution Content Management - Upload Complete Content, Upload Partial Content Certifiable
  Hosted Payment Capture Systems - Collect Web-Based Payment Information, Push Website Content, Pull Website Content Certifiable
  Payment Systems & Data Security Data Proxy - Get Data Proxy, Get Credit Card Certifiable
  Payment Systems & Data Security Payment Processing - Authorization, Incremental Authorization, Authorization Reversal, Settlement, Sale (No Prior Authorization), Void Settlement, Return, Balance Inquiry Certifiable
  Product Distribution Availability - Update Availability, Get Availability, Update Inventory Certifiable
  Product Distribution Groups - Update Group Block, Update Group Inventory, Update Group Rates, Get Group Inventory, Get Group Rates Certifiable
  Product Distribution Rates - Update Rate Plans, Get Rate Plans Certifiable
  Product Distribution Reservations - Book/Update Reservation, Cancel Reservation, Get Pending Reservations Certifiable
  Product Distribution Seamless Shop/Book - Seamless Shopping/Check Availability, Seamless Reservation - Book, Modify or Cancel, Lookup Reservation Certifiable
  Product Distribution Statistics - Provide Statistics Report, Request Statistics Report Certifiable
  Secure Payments Framework - Collecting Payment Card Data, Settling and Reversing Transactions, Securely Accessing Raw Payment Card Data, Collecting Payment Data through the Web, Collecting Payment Data over Voice Channels, Exchanging Payment Information, Handling Unstructured Payment Card Data Sent by Customers Available for use
  Virtual Payment Cards - Issuance, modification and cancellation of Virtual Payment Cards, transmission of Virtual Payment Card details as part of the reservation booking process. Certifiable
Channel Management System; Distribution Switch Distribution Content Management - Upload Complete Content, Upload Partial Content Certifiable
  Product Distribution Availability - Update Availability, Get Availability, Update Inventory Certifiable
  Product Distribution Groups - Update Group Block, Update Group Inventory, Update Group Rates, Get Group Inventory, Get Group Rates Certifiable
  Product Distribution Rates - Update Rate Plans, Get Rate Plan Certifiable
  Product Distribution Reservations - Book/Update Reservation, Cancel Reservation, Get Pending Reservations Certifiable
  Product Distribution Seamless Shop/Book - Seamless Shopping/Check Availability, Seamless Reservation - Book, Modify or Cancel, Lookup Reservation Certifiable
  Product Distribution Statistics - Provide Statistics Report, Request Statistics Report Certifiable
Club Management Back Office Integration (Property Web Services) - Post Daily Activity, Send Budget, Post Revenues, Post General Ledger Certifiable
  Customer Profile - Search for Profile, Request Profile, Create New Profile, Update Profile, Merge Profiles, Enroll Loyalty Member Certifiable
  Folio Detail Exchange - Folio Detail Notification, Request Folio Detail Certifiable
  Hosted Payment Capture Systems - Collect Web-Based Payment Information, Push Website Content, Pull Website Content Certifiable
  Payment Systems & Data Security Data Proxy - Get Data Proxy, Get Credit Card Certifiable
  Payment Systems & Data Security Payment Processing - Authorization, Incremental Authorization, Authorization Reversal, Settlement, Sale (No Prior Authorization), Void Settlement, Return, Balance Inquiry Certifiable
  Point of Sale - Account Lookup, Charge Posting, Void Posting, Check Detail Lookup, Synchronize Cache – Real-time, Synchronize Cache – Push, Synchronize Cache – Pull, Offline Status Notification, Financial Reconciliation, Rapid Loyalty Redemption, Loyalty Voucher Redemption, Loyalty Balance Inquiry, Associating Transactions with Loyalty Number Certifiable
  Secure Payments Framework - Collecting Payment Card Data, Securely Accessing Raw Payment Card Data, Collecting Payment Data through the Web, Collecting Payment Data over Voice Channels, Exchanging Payment Information, Handling Unstructured Payment Card Data Sent by Customers Available for use
Concierge System Guest Self Service - Retrieve Template Categories, Retrieve Template(s), Retrieve Payment Condition(s), Retrieve Availability, Create Booking, Delete Booking, Post Payment, Retrieve Booking, Retrieve Gift Certificate Certifiable
  Single Guest Itinerary (Property Web Services) - Lookup Activity, Create Activity, Update Activity, Cancel Activity, Out of Scope Notification, Fetch Activities, Location Notification, Fetch Profile, New Profile, Update Profile, Lookup Profile, Subscription, Lookup Reservation, Fetch Reservation, Post Payment, Guest Message, Guest Status Notification, Fetch Check Details Certifiable
Content Management System Distribution Content Management - Upload Complete Content, Upload Partial Content Certifiable
Corporate Travel System Folio Detail Exchange - Folio Detail Notification, Request Folio Detail Certifiable
  Product Distribution Seamless Shop/Book - Seamless Shopping/Check Availability, Seamless Reservation - Book, Modify or Cancel, Lookup Reservation Certifiable
Customer Relationship Management (CRM) Customer Profile - Search for Profile, Request Profile, Create New Profile, Update Profile, Merge Profiles, Enroll Loyalty Member Certifiable
  Payment Systems & Data Security Data Proxy - Get Data Proxy, Get Credit Card Certifiable
  Point of Sale - Rapid Loyalty Redemption, Loyalty Voucher Redemption, Loyalty Balance Inquiry Certifiable
  Single Guest Itinerary (Property Web Services) - Lookup Activity, Create Activity, Update Activity, Cancel Activity, Out of Scope Notification, Fetch Activities, Location Notification, Fetch Profile, New Profile, Update Profile, Lookup Profile, Subscription, Merge Profiles, Lookup Reservation, Fetch Reservation, Post Payment, Guest Message, Guest Status Notification, Fetch Check Details Certifiable
  Secure Payments Framework - Collecting Payment Card Data, Securely Accessing Raw Payment Card Data, Collecting Payment Data through the Web, Collecting Payment Data over Voice Channels, Exchanging Payment Information, Handling Unstructured Payment Card Data Sent by Customers Available for use
Digital Signage Digital Signage - Request Meetings, Request Meeting Details Certifiable
  Distribution Content Management - Upload Complete Content, Upload Partial Content Certifiable
Dining Reservations Customer Profile - Search for Profile, Read Profile Certifiable
  Guest Self Service - Retrieve Template Categories, Retrieve Template(s), Retrieve Payment Condition(s), Retrieve Availability, Create Booking, Delete Booking, Retrieve Booking Certifiable
  Single Guest Itinerary (Property Web Services) - Lookup Activity, Create Activity, Update Activity, Cancel Activity, Out of Scope Notification, Fetch Activities, Location Notification, Fetch Profile, New Profile, Update Profile, Lookup Profile, Subscription, Merge Profiles, Lookup Reservation, Fetch Reservation, Guest Message, Guest Status Notification Certifiable
Distributed Antenna System (DAS) Converged Wireless using Distributed Antenna System (DAS) Technology (2007) - This guide covers basic DAS technology structure and elements, wiring considerations and available solutions by various vendors when published. Available for use
  Distributed Antenna System (DAS)- Architecture Whitepaper (2012) - This guide includes an overview of the wireless technologies supported by the cellular coverage solutions, available solutions and their strengths and weaknesses. Available for use
 

Distributed Antenna System (DAS) - Design Whitepaper (2012) - This guide covers design considerations such as RF frequency types, coverage and the devices that typically use them. Additionally covers site surveys, on-site RF analysis and equipment needs.

Available for use
  Distributed Antenna System (DAS) - Glossary (2012) - This glossary covers the common terminology vendors and hoteliers will need to understand as related to DAS technology. Available for use
  Distributed Antenna System (DAS) - Installation (2012) - This guide covers installation considerations such as access, space, power, HVAC and other important areas that need to be addressed during a DAS installation.  In addition, the guide includes post installation considerations such as acceptance testing and system monitoring. Available for use
  Hotel Distributed Antenna System (DAS) Reference Document (2009) - This guide provides an overview of DAS technology, including benefits, use cases and alternatives to this technology. Available for use
Food & Beverage Ordering Device

Customer Profile - Search for Profile, Read Profile, Create New Profile, Update Profile, Merge Profiles, Read Stay History

Certifiable
 

Food & Beverage Ordering (Property Web Services) - Request Configuration Information, Calculate Totals, Create New Check / Add Line Item, Retrieve Check, Retrieve Delivery Status, Split Check

Certifiable
  Hosted Payment Capture Systems - Collect Web-Based Payment Information, Push Website Content, Pull Website Content Certifiable
  Payment Systems & Data Security Data Proxy - Get Data Proxy, Get Credit Card Certifiable
  Point of Sale - Lookup Account, Post Charge, Void Posting, Lookup Check Detail, Offline Status Notification, Reconcile Financials, Synchronize Cache – Real-Time, Cache and Pull, Rapid Loyalty Redemption, Loyalty Voucher Redemption, Loyalty Balance Inquiry, Associating Transaction with Loylaty Number Certifiable
  Secure Payments Framework - Collecting Payment Card Data, Securely Accessing Raw Payment Card Data, Collecting Payment Data through the Web, Collecting Payment Data over Voice Channels, Exchanging Payment Information, Handling Unstructured Payment Card Data Sent by Customers Available for use
Gift Certificates Guest Self Service - Retrieve Template Categories, Retrieve Template(s), Retrieve Payment Condition(s), Retrieve Availability, Create Booking, Delete Booking, Post Payment, Retrieve Booking, Retrieve Gift Certificate Certifiable
Group Reservation System

Customer Profile - Search for Profile, Read Profile, Create New Profile, Update Profile, Merge Profiles, Read Stay History

Certifiable
  Distribution Content Management - Upload Complete Content, Upload Partial Content Certifiable
  Product Distribution Availability - Update Availability, Get Availability, Update Inventory Certifiable
  Product Distribution Groups - Update Group Block, Update Group Inventory, Update Group Rates, Get Group Inventory, Get Group Rates Certifiable
  Product Distribution Rates - Update Rate Plans, Get Rate Plan Certifiable
  Product Distribution Reservations - Book/Update Reservation, Cancel Reservation, Get Pending Reservations Certifiable
  Product Distribution Seamless Shop/Book - Seamless Shopping/Check Availability, Seamless Reservation - Book, Modify or Cancel, Lookup Reservation Certifiable
High Speed Internet System 802.11U Report (2013) - This report dissects 802.11U (Passpoint) and it's applicability to the hospitality environment.  This technology could replace the typical splash screen or capture portal that guests must traverse, while possibly enabling automatic authentication to the hotel wireless network. Available for use
  Bandwidth Calculator (2014) - This excel document details typical bandwidth consumption by user, device and systems to give vendors and hoteliers an accurate prediction of expected bandwidth usage on a property level basis. Available for use
  Conference Tool Best Practices (2013) - This document specifies the requirements for a conference creation tool that would be used by hotel associates to schedule and set up the network environment for conferences. Available for use
  Converged Infrastructure Survey (2010) - The purpose of this survey is to gauge the technology challenges, vision and views of hotel CIOs representing the largest and most innovative hotel brands in the world.  The survey participants represent nearly 14,000 properties with over 2 million rooms worldwide. Available for use
  Converged Wireless using Distributed Antenna System (DAS) Technology (2007) - This guide covers basic DAS technology structure and elements, wiring considerations and available solutions by various vendors when published. Available for use
  Fiber 101 Webinar (2013) - This webinar explains the basic functionality and common misconceptions about fiber optic cabling. Available for use
  Fiber Design Guide (2014) - This comprehensive guide details installation of fiber optic networks in hotels, including active and passive fiber optics in both new build and retrofit environments. Available for use
  Guest & Room Status Messaging - Check-In Notification, Check-Out Notification, Guest Room Move Notification, Guest Information Change Notification, Restrict Room Certifiable
  Intelligent Guest Room - Request Guest Room Status, Guest Room Status Event Notification, Register Device, Manage Device Capability Profiles, Discover Devices Certifiable
  Mobile Identification & Authentication Technologies - This guide dissects different ways to identify and authenticate guest and staff mobile devices, including methods to automate this process. Available for use
  Mobile Identification & Authentication Use Cases - This document describes the scenarios and some technical requirements to achieve identification & authentication of mobile devices. Available for use
  Network Convergence (2005) - This guide discusses the business advantages of having a single network infrastructure for multiple hotel systems. Available for use
  Passive Optical Networks (PON) 101 (2014) - This webinar takes attendees through the components and design of a passive optical network infrastructure, including direct comparisons to a traditional copper-based network. Available for use
  Point of Sale - Lookup Account, Post Charge, Void Posting, Lookup Check Detail, Offline Status Notification, Reconcile Financials, Synchronize Cache – Real-Time, Push and Pull Certifiable
  Property Gateway Specification - IP Provisioning and Connectivity via DHCP, Static IP, Pre-Configured DNS and Pre-configured Web Proxy Available for use
  Single Guest Itinerary (Property Web Services) - Lookup Profile, Fetch Profile, Fetch Check Details, Post Payment Certifiable
  Wi-Fi Roadmap (2015) - This guide will help hoteliers understand the progression of Wi-Fi from A,B,G,N to AC and beyond, including important reasons why hoteliers should consider a consistent and sustained investment in wireless infrastructure. Available for use
  Wireless Networking in Hospitality (2006) - This whitepaper describes the explosion of Wi-Fi devices and the large role superior Wi-Fi infrastructure has on the guests' experience. Available for use
Housekeeping System Guest & Room Status Messaging - Check-In Notification, Check-Out Notification, Guest Room Move Notification, Guest Information Change Notification, Wake Up Call Scheduling, Room Status Search, Update Room (Housekeeping) Status Certifiable
HVAC Control System Device Messaging Structure - defined message set enabling structured communication between in-room devices and controls Available for use
  Guest & Room Status Messaging - Check-In Notification, Check-Out Notification, Guest Room Move Notification, Guest Information Change Notification Certifiable
  Intelligent Guest Room - Request Guest Room Status, Guest Room Status Event Notification, Register Device, Manage Device Capability Profiles, Discover Devices, Interacting with Devices - Command, Interacting with Devices - Status, Interacting with Devices - Event Certifiable
In-building Infrastructure 802.11U Report (2013) - This report dissects 802.11U (Passpoint) and it's applicability to the hospitality environment.  This technology could replace the typical splash screen or capture portal that guests must traverse, while possibly enabling automatic authentication to the hotel wireless network. Published to members
  Bandwidth Calculator (2014) - This excel document details typical bandwidth consumption by user, device and systems to give vendors and hoteliers an accurate prediction of expected bandwidth usage on a property level basis. Available for use
  Converged Infrastructure Survey (2010) - The purpose of this survey is to gauge the technology challenges, vision and views of hotel CIOs representing the largest and most innovative hotel brands in the world.  The survey participants represent nearly 14,000 properties with over 2 million rooms worldwide. Published to members
  Converged Wireless using Distributed Antenna System (DAS) Technology (2007) - This guide covers basic DAS technology structure and elements, wiring considerations and available solutions by various vendors when published. Published to members
  Distributed Antenna System (DAS)- Architecture Whitepaper (2012) - This guide includes an overview of the wireless technologies supported by the cellular coverage solutions, available solutions and their strengths and weaknesses. Published to members
  Distributed Antenna System (DAS) - Design Whitepaper (2012) - This guide covers design considerations such as RF frequency types, coverage and the devices that typically use them. Additionally covers site surveys, on-site RF analysis and equipment needs. Published to members
  Distributed Antenna System (DAS) - Glossary (2012) - This glossary covers the common terminology vendors and hoteliers will need to understand as related to DAS technology. Published to members
  Distributed Antenna System (DAS) - Installation (2012) - This guide covers installation considerations such as access, space, power, HVAC and other important areas that need to be addressed during a DAS installation.  In addition, the guide includes post installation considerations such as acceptance testing and system monitoring. Published to members
  Fiber 101 Webinar (2013) - This webinar explains the basic functionality and common misconceptions about fiber optic cabling. Published to members
  Fiber Design Guide (2014) - This comprehensive guide details installation of fiber optic networks in hotels, including active and passive fiber optics in both new build and retrofit environments. Published to members
  Mobile Identification & Authentication Best Practices (Forthcoming - 2014) - This best practices guide will how to identify and authenticate guest and staff mobile devices. Published to members
  Network Convergence (2005) - This guide discusses the business advantages of having a single network infrastructure for multiple hotel systems. Published to members
  New Builds Design Guide (2016) - This guide is the definitive plan for technology in new construction hotels. Published to Members
  Passive Optical Networks (PON) 101 (2014) - This webinar takes attendees through the components and design of a passive optical network infrastructure, including direct comparisons to a traditional copper-based network. Published to members
  Wi-Fi Roadmap (2015) - This guide will help hoteliers understand the progression of Wi-Fi from A,B,G,N to AC and beyond, including important reasons why hoteliers should consider a consistent and sustained investment in wireless infrastructure. Published to members
  Wireless Networking in Hospitality (2006) - This whitepaper describes the explosion of Wi-Fi devices and the large role superior Wi-Fi infrastructure has on the guests' experience. Published to members
In-Room Entertainment System Auxiliary Panel (In-Room Technology) - connects guest-carried mobile devices to system Published to members
  Business Requirements Specification - Hostel Entertainment Content Delivery Solutions (2011) - Outlines the business requirements that would support the delivery of generally available content and entertainment services from content providers. Published to members
  Buying a TV for Your Property (2008) - Details several considerations hoteliers must take into account before selecting a television for their property. Published to members
  Converged Infrastructure Survey (2010) - The purpose of this survey is to gauge the technology challenges, vision and views of hotel CIOs representing the largest and most innovative hotel brands in the world.  The survey participants represent nearly 14,000 properties with over 2 million rooms worldwide. Published to members
  Converged Media Set-top-Box (2006) - Establishes a blueprint for the development of a Next-Generation Converged-Media STB that could act as the brain of the guest room.  Global functionality, wiring, and support of future extensibility are just some of the topics covered in this whitepaper. Published to members
  Device Messaging Structure - defined message set enabling structured communication between in-room devices and controls Available for use
  Digital Signage - Request Meetings, Request Meeting Details Certifiable
  Digital TV Deployment Best Practices (2015) - This guide describes the infrastructure(s) necessary to deliver digital and/or IPTV to the guest room, including the benefits that certain infrastructures enable. Under development
  Guest & Room Status Messaging - Check-In Notification, Check-Out Notification, Guest Room Move Notification, Guest Information Change Notification Certifiable
  Guest Self Service - Retrieve Template Categories, Retrieve Template(s), Retrieve Payment Condition(s), Retrieve Availability, Create Booking, Delete Booking, Post Payment, Retrieve Booking, Retrieve Gift Certificate Certifiable
  Hospitality Profile for HDMI CEC V1.3 (2014) - HDMI CEC controls enable a single remote to control multiple guest room entertainment devices.  This updated specification extends functionality into international markets such as Asia, Europe and South America. Under development
  Intelligent Guest Room - Request Guest Room Status, Guest Room Status Event Notification, Register Device, Manage Device Capability Profiles, Discover Devices Certifiable
 

IP Set-Top Box (In-Room Technology)

Published
  Kiosk Integration - Retrieve Folio, Check-Out of Hotel, Display Guest messages, Change Guest Message Status Certifiable
  New Builds Design Guide (2016) - This guide is the definitive plan for technology in new construction hotels. Published to Members
  Next-Generation Entertainment Systems (2007) - Examines various technologies and opportunities within entertainment systems and why an upgrade may be worthwhile. Published to members
  Point of Sale - Lookup Account, Post Charge, Void Posting, Lookup Check Detail, Offline Status Notification, Reconcile Financials, Synchronize Cache – Real-Time, Push and Pull Certifiable
  Single Guest Itinerary (Property Web Services) - Lookup Reservation, Fetch Reservation, Post Payment, Guest Message, Fetch Check Details Certifiable
In-Room Refreshment System Device Messaging Structure - defined message set enabling structured communication between in-room devices and controls Available for use
  Guest & Room Status Messaging - Check-In Notification, Check-Out Notification, Guest Room Move Notification, Guest Information Change Notification, Restrict Room Certifiable
  Intelligent Guest Room - Request Guest Room Status, Guest Room Status Event Notification, Register Device, Manage Device Capability Profiles, Discover Devices Certifiable
  Point of Sale - Lookup Account, Post Charge, Void Posting, Lookup Check Detail, Offline Status Notification, Reconcile Financials, Synchronize Cache – Real-Time, Push and Pull Certifiable
  Single Guest Itinerary (Property Web Services) - Lookup Reservation, Fetch Reservation, Post Payment Available for use
Kiosk Distribution Content Management - Upload Complete Content, Upload Partial Content Certifiable
 

Food & Beverage Ordering (Property Web Services) - Request Configuration Information, Calculate Totals, Create New Check / Add Line Item, Retrieve Check, Retrieve Delivery Status, Split Check

Certifiable
  Guest Self Service - Retrieve Template Categories, Retrieve Template(s), Retrieve Payment Condition(s), Retrieve Availability, Create Booking, Delete Booking, Post Payment, Retrieve Booking, Retrieve Gift Certificate Certifiable
  Hosted Payment Capture Systems - Collect Web-Based Payment Information, Push Website Content, Pull Website Content Certifiable
  Kiosk Integration - Shop for Rates and Availability, Book Reservation, Upsell Reservation, Search for Reservation, Modify Reservation, Create Sharewith Reservation, Add Multiple Names to Reservation, Request Assignable Rooms, Change Assigned Room, Authorize Credit Card, Check-Into Hotel, Make Room Key, Retrieve Folio, Check-Out of Hotel, Display Guest Messages, Change Guest Message Status Certifiable
  Payment Systems & Data Security Data Proxy - Get Data Proxy, Get Credit Card Certifiable
  Product Distribution Seamless Shop/Book - Seamless Shopping/Check Availability, Seamless Reservation - Book, Modify or Cancel, Lookup Reservation Certifiable
  Secure Payments Framework - Collecting Payment Card Data, Securely Accessing Raw Payment Card Data, Collecting Payment Data through the Web, Collecting Payment Data over Voice Channels, Exchanging Payment Information, Handling Unstructured Payment Card Data Sent by Customers Available for use
Lighting Control System Device Messaging Structure - defined message set enabling structured communication between in-room devices and controls Available for use
  Guest & Room Status Messaging - Check-In Notification, Check-Out Notification, Guest Room Move Notification, Guest Information Change Notification Certifiable
  Intelligent Guest Room - Request Guest Room Status, Guest Room Status Event Notification, Register Device, Manage Device Capability Profiles, Discover Devices Certifiable
  Single Guest Itinerary (Property Web Services) - Lookup Reservation, Fetch Reservation Available for use
Loyalty Systems Customer Profile - Search Profile, Read Profile, Create New Profile, Update Profile, Merge Profiles, Enroll Loyalty Member, Read Stay History, Service Recovery Inquiry, Service Recovery Create, Service Recovery Publish Certifiable
  Folio Detail Exchange - Folio Detail Notification, Request Folio Detail Certifiable
  Point of Sale - Rapid Loyalty Redemption, Loyalty Voucher Redemption, Loyalty Balance Inquiry, Associating Transactions with Loyalty Number Certifiable
Network Operations Control System Device Messaging Structure - defined message set enabling structured communication between in-room devices and controls Available for use
  Intelligent Guest Room - Request Guest Room Status, Guest Room Status Event Notification, Register Device, Manage Device Capability Profiles, Discover Devices Certifiable
Online Travel Agency (OTA) Distribution Content Management - Upload Complete Content, Upload Partial Content Certifiable
  Payment Systems & Data Security Data Proxy - Get Data Proxy, Get Credit Card Certifiable
  Product Distribution Availability - Update Availability, Get Availability, Update Inventory Certifiable
  Product Distribution Groups - Update Group Block, Update Group Inventory, Update Group Rates, Get Group Inventory, Get Group Rates Certifiable
  Product Distribution Rates - Update Rate Plans, Get Rate Plans Certifiable
  Product Distribution Reservations - Book/Update Reservation, Cancel Reservation, Get Pending Reservations Certifiable
  Product Distribution Seamless Shop/Book - Seamless Shopping/Check Availability, Seamless Reservation - Book, Modify or Cancel, Lookup Reservation Certifiable
  Secure Payments Framework - Collecting Payment Card Data, Settling and Reversing Transactions, Securely Accessing Raw Payment Card Data, Collecting Payment Data through the Web, Collecting Payment Data over Voice Channels, Exchanging Payment Information, Handling Unstructured Payment Card Data Sent by Customers Available for use
  Virtual Payment Cards - Issuance, modification and cancellation of Virtual Payment Cards, transmission of Virtual Payment Card details as part of the reservation booking process. Certifiable
Parking Control Point of Sale - Lookup Account, Post Charge, Void Posting, Lookup Check Detail, Offline Status Notification, Reconcile Financials, Synchronize Cache – Real-Time, Push and Pull, Rapid Loyalty Redemption, Loyalty Voucher Redemption, Loyalty Balance Inquiry, Associating Transactions with Loyalty Number Certifiable
Payment Gateway Hosted Payment Capture Systems - Collect Web-Based Payment Information, Push Website Content, Pull Website Content Certifiable
  Payment Systems & Data Security Data Proxy - Get Data Proxy, Get Credit Card Certifiable
  Payment Systems & Data Security Payment Processing - Authorization, Incremental Authorization, Authorization Reversal, Settlement, Sale (No Prior Authorization), Void Settlement, Return, Balance Inquiry Certifiable
  Secure Payments Framework - Collecting Payment Card Data, Settling and Reversing Transactions, Securely Accessing Raw Payment Card Data, Collecting Payment Data through the Web, Collecting Payment Data over Voice Channels, Exchanging Payment Information, Handling Unstructured Payment Card Data Sent by Customers Available for use
Point of Sale System (POS) Back Office Integration (Property Web Services) - Post Daily Activity, Send Budget, Post Revenues, Post General Ledger Certifiable
  Food & Beverage Ordering (Property Web Services) - Request Configuration Information, Calculate Totals, Create New Check / Add Line Item, Retrieve Check, Retrieve Delivery Status, Split Check Certifiable
  Hosted Payment Capture Systems - Collect Web-Based Payment Information, Push Website Content, Pull Website Content Certifiable
  Payment Systems & Data Security Data Proxy - Get Data Proxy, Get Credit Card Certifiable
  Payment Systems & Data Security Payment Processing - Authorization, Incremental Authorization, Authorization Reversal, Settlement, Sale (No Prior Authorization), Void Settlement, Return, Balance Inquiry Certifiable
  Point of Sale - Lookup Account, Post Charge, Void Posting, Lookup Check Detail, Offline Status Notification, Reconcile Financials, Synchronize Cache – Real-Time, Push and Pull, Rapid Loyalty Redemption, Loyalty Voucher Redemption, Loyalty Balance Inquiry, Associating Transactions with Loyalty Number Certifiable
  Single Guest Itinerary (Property Web Services) - Lookup Activity, Create Activity, Update Activity, Cancel Activity, Out of Scope Notification, Fetch Activities, Location Notification, Fetch Profile, New Profile, Update Profile, Lookup Profile, Subscription, Merge Profiles, Lookup Reservation, Fetch Reservation, Post Payment, Guest Message, Guest Status Notification, Fetch Check Details Certifiable
  Secure Payments Framework - Collecting Payment Card Data, Settling and Reversing Transactions, Securely Accessing Raw Payment Card Data, Collecting Payment Data through the Web, Collecting Payment Data over Voice Channels, Exchanging Payment Information, Handling Unstructured Payment Card Data Sent by Customers Available for use
Property Management System (PMS)

Back Office Integration (Property Web Services) - Post Daily Activity, Send Budget, Post Revenues, Post General Ledger

Certifiable
 

Back Office Integration Travel Agent Commissions - Post Travel Agent Commission Calculation

Certifiable
 

Customer Profile - Search for Profile, Request Profile, Create New Profile, Update Profile, Merge Profiles, Enroll Loyalty Member

Certifiable
 

Distribution Content Management - Upload Complete Content, Upload Partial Content

Certifiable
 

Folio Detail Exchange - Folio Detail Notification, Request Folio Detail

Certifiable
 

Guest & Room Status Messaging - Check-In Notification, Check-Out Notification, Guest Room Move Notification, Guest Information Change Notification

Certifiable
 

Intelligent Guest Room - Request Guest Room Status, Guest Room Status Event Notification, Register Device, Manage Device Capability Profiles, Discover Devices

Certifiable
  Hosted Payment Capture Systems - Collect Web-Based Payment Information, Push Website Content, Pull Website Content Certifiable
  Kiosk Integration - Shop for Rates and Availability, Book Reservation, Upsell Reservation, Search for Reservation, Modify Reservation, Create Sharewith Reservation, Add Multiple Names to Reservation, Request Assignable Rooms, Change Assigned Room, Authorize Credit Card, Check-Into Hotel, Make Room Key, Retrieve Folio, Check-Out of Hotel, Display Guest Messages, Change Guest Message Status Certifiable
  Payment Systems & Data Security Data Proxy - Get Data Proxy, Get Credit Card Certifiable
  Payment Systems & Data Security Payment Processing - Authorization, Incremental Authorization, Authorization Reversal, Settlement, Sale (No Prior Authorization), Void Settlement, Return, Balance Inquiry Certifiable
  Point of Sale - Lookup Account, Post Charge, Void Posting, Lookup Check Detail, Offline Status Notification, Reconcile Financials, Synchronize Cache – Real-Time, Push and Pull, Rapid Loyalty Redemption, Loyalty Voucher Redemption, Loyalty Balance Inquiry Certifiable
 

Product Distribution Availability - Update Availability, Get Availability, Update Inventory

Certifiable
 

Product Distribution Groups - Update Group Block, Update Group Inventory, Update Group Rates, Get Group Inventory, Get Group Rates

Certifiable
 

Product Distribution Rates - Update Rate Plans, Get Rate Plans

Certifiable
 

Product Distribution Reservations - Book/Update Reservation, Cancel Reservation, Get Pending Reservations

Certifiable
 

Product Distribution Seamless Shop/Book - Seamless Shopping/Check Availability, Seamless Reservation - Book, Modify or Cancel, Lookup Reservation

Certifiable
 

Product Distribution Statistics - Provide Statistics Report, Request Statistics Report

Certifiable
 

Single Guest Itinerary (Property Web Services) - Lookup Activity, Create Activity, Update Activity, Cancel Activity, Out of Scope Notification, Fetch Activities, Location Notification, Fetch Profile, New Profile, Update Profile, Lookup Profile, Subscription, Merge Profiles, Lookup Reservation, Fetch Reservation, Post Payment, Guest Message, Guest Status Notification, Fetch Check Details

Certifiable
  Secure Payments Framework - Collecting Payment Card Data, Settling and Reversing Transactions, Securely Accessing Raw Payment Card Data, Collecting Payment Data through the Web, Collecting Payment Data over Voice Channels, Exchanging Payment Information, Handling Unstructured Payment Card Data Sent by Customers Available for use
  Virtual Payment Cards - Issuance, modification and cancellation of Virtual Payment Cards, transmission of Virtual Payment Card details as part of the reservation booking process. Certifiable
Receivables Folio Detail Exchange - Folio Detail Notification, Request Folio Detail Certifiable
Revenue Management System (RMS) Product Distribution Availability - Update Availability, Get Availability, Update Inventory Certifiable
  Product Distribution Rates - Update Rate Plans, Get Rate Plans Certifiable
  Product Distribution Statistics - Request Statistics Report Certifiable
Sales & Catering

Customer Profile - Search for Profile, Read Profile, Create New Profile, Update Profile, Read Stay History

Certifiable
  Digital Signage - Request Meetings, Request Meeting Details Certifiable
  Point of Sale - Lookup Account, Post Charge, Void Posting, Lookup Check Detail, Offline Status Notification, Reconcile Financials, Synchronize Cache – Real-Time, Push and Pull Certifiable
 

Product Distribution Availability - Update Availability, Get Availability, Update Inventory

Certifiable
  Product Distribution Groups - Update Group Block, Update Group Inventory, Update Group Rates, Get Group Inventory, Get Group Rates Certifiable
 

Product Distribution Rates - Update Rate Plans, Get Rate Plans

Certifiable
  Single Guest Itinerary (Property Web Services) - Fetch Profile, New Profile, Update Profile, Lookup Profile, Lookup Reservation, Fetch Reservation, Post Payment, Fetch Check Details Available for use
Self-Service Applications Distribution Content Management - Upload Complete Content, Upload Partial Content Certifiable
  Food & Beverage Ordering (Property Web Services) - Request Configuration Information, Calculate Totals, Create New Check / Add Line Item, Retrieve Check, Retrieve Delivery Status, Split Check Certifiable
  Guest Self Service - Retrieve Template Categories, Retrieve Template(s), Retrieve Payment Condition(s), Retrieve Availability, Create Booking, Delete Booking, Post Payment, Retrieve Booking, Retrieve Gift Certificate Certifiable
  Hosted Payment Capture Systems - Collect Web-Based Payment Information, Push Website Content, Pull Website Content Certifiable
  Payment Systems & Data Security Data Proxy - Get Data Proxy, Get Credit Card Certifiable
  Payment Systems & Data Security Payment Processing - Authorization, Incremental Authorization, Authorization Reversal, Settlement, Sale (No Prior Authorization), Void Settlement, Return, Balance Inquiry Certifiable
  Single Guest Itinerary (Property Web Services) - Lookup Activity, Create Activity, Update Activity, Cancel Activity, Out of Scope Notification, Fetch Activities, Location Notification, Fetch Profile, New Profile, Update Profile, Lookup Profile, Subscription, Merge Profiles, Lookup Reservation, Fetch Reservation, Post Payment, Guest Message, Guest Status Notification, Fetch Check Details Available for use
  Secure Payments Framework - Collecting Payment Card Data, Settling and Reversing Transactions, Securely Accessing Raw Payment Card Data, Collecting Payment Data through the Web, Collecting Payment Data over Voice Channels, Exchanging Payment Information, Handling Unstructured Payment Card Data Sent by Customers Available for use
Telephone System Device Messaging Structure - defined message set enabling structured communication between in-room devices and controls Available for use
  Guest & Room Status Messaging - Check-In Notification, Check-Out Notification, Guest Room Move Notification, Guest Information Change Notification Certifiable
  Intelligent Guest Room - Request Guest Room Status, Guest Room Status Event Notification, Register Device, Manage Device Capability Profiles, Discover Devices Certifiable
  IP PBX Hospitality Requirements and RFP Published to members
  New Builds Design Guide (2016) - This guide is the definitive plan for technology in new construction hotels.
Published to Members
  Network Convergence (2005) - This guide discusses the business advantages of having a single network infrastructure for multiple hotel systems. Published to members
  Point of Sale - Lookup Account, Post Charge Certifiable
  Single Guest Itinerary (Property Web Services) - Lookup Reservation, Post Payment Available for use
  SIP Handset Requirements (2011) - Explains several necessary and optional requirements for telephone handsets in hospitality Published to members
Tokenization Service Payment Systems & Data Security Data Proxy - Get Data Proxy, Get Credit Card Certifiable
  Secure Payments Framework - Collecting Payment Card Data, Settling and Reversing Transactions, Securely Accessing Raw Payment Card Data, Collecting Payment Data through the Web, Collecting Payment Data over Voice Channels, Exchanging Payment Information, Handling Unstructured Payment Card Data Sent by Customers Available for use
Web Booking Engine Distribution Content Management - Upload Complete Content, Upload Partial Content Certifiable
  Hosted Payment Capture Systems - Collect Web-Based Payment Information, Push Website Content, Pull Website Content Certifiable
  Payment Systems & Data Security Data Proxy - Get Data Proxy, Get Credit Card Certifiable
  Payment Systems & Data Security Payment Processing - Authorization, Incremental Authorization, Authorization Reversal, Settlement, Sale (No Prior Authorization), Void Settlement, Return, Balance Inquiry Certifiable
  Product Distribution Availability - Update Availability, Get Availability Certifiable
  Product Distribution Groups - Update Group Block, Update Group Inventory, Update Group Rates, Get Group Inventory, Get Group Rates Certifiable
  Product Distribution Rates - Update Rate Plans, Get Rate Plans Certifiable
  Product Distribution Reservations - Book/Update Reservation, Cancel Reservation Certifiable
  Product Distribution Seamless Shop/Book - Seamless Shopping/Check Availability, Seamless Reservation - Book, Modify or Cancel, Lookup Reservation Certifiable
  Secure Payments Framework - Collecting Payment Card Data, Settling and Reversing Transactions, Securely Accessing Raw Payment Card Data, Collecting Payment Data through the Web, Collecting Payment Data over Voice Channels, Exchanging Payment Information, Handling Unstructured Payment Card Data Sent by Customers Available for use
  Virtual Payment Cards - Issuance, modification and cancellation of Virtual Payment Cards, transmission of Virtual Payment Card details as part of the reservation booking process. Certifiable
Wireless 802.11U Report (2013) - This report dissects 802.11U (Passpoint) and it's applicability to the hospitality environment.  This technology could replace the typical splash screen or capture portal that guests must traverse, while possibly enabling automatic authentication to the hotel wireless network. Published to members
  Mobile Identification & Authentication Best Practices (Forthcoming - 2014) - This best practices guide will how to identify and authenticate guest and staff mobile devices. Under development
  Distributed Antenna System (DAS)- Architecture Whitepaper (2012) - This guide includes an overview of the wireless technologies supported by the cellular coverage solutions, available solutions and their strengths and weaknesses. Published to members
  Distributed Antenna System (DAS) - Design Whitepaper (2012) - This guide covers design considerations such as RF frequency types, coverage and the devices that typically use them. Additionally covers site surveys, on-site RF analysis and equipment needs. Published to members
  Distributed Antenna System (DAS) - Glossary (2012) - This glossary covers the common terminology vendors and hoteliers will need to understand as related to DAS technology. Published to members
  Distributed Antenna System (DAS) - Installation (2012) - This guide covers installation considerations such as access, space, power, HVAC and other important areas that need to be addressed during a DAS installation.  In addition, the guide includes post installation considerations such as acceptance testing and system monitoring. Published to members
  Wi-Fi Roadmap (2015) - This guide will help hoteliers understand the progression of Wi-Fi from A,B,G,N to AC and beyond, including important reasons why hoteliers should consider a consistent and sustained investment in wireless infrastructure. Under development
Work Order Management / Service Recovery

Customer Profile - Search for Profile, Read Profile, Read Stay History, Service Recovery Inquiry, Service Recovery Create, Service Recovery Publish

Certifiable

 

New Builds Design Guide (2016) - This guide is the definitive plan for technology in new construction hotels.
New Builds Design Guide (2016) - This guide is the definitive plan for technology in new construction hotels.