Software Forum
Share |

The Software Forum addresses software applications, with a primary focus on architecture and interoperability, including messages to support and extend existing applications by providing simple connectivity to, and inter-operation with, other applications.  

Below you will find a summary of workgroups that are currently active or in maintenance mode, and that operate within the Software Forum. This table provides a high-level summary for each workgroup, as well as a link for more information, the workgroup's current status, its admission policy for new members, and its voting members and business advisors. 

The Software Resource Team is an opportunity to share insights with and to learn about emerging issues from other top software practitioners. This brand new group will be a place to explore new technologies, to debate whether a technology or approach could be used in our industry and to research open questions; all without the usual workgroup requirement of committing to an end result. Deliverables will include educational webinars, industry frameworks, best practice documents and the creation of new software workgroups. The Software Resource Team is initially being modeled after the highly successful and engaging Infrastructure Resource Team within the Infrastructure & Device Forum. 


Software Resource Team (SRT) Forthcoming Deliverables:
  • Best practice documents for the software community
  • Development of whitepapers that doccument trends in hospitality
  • Development of subject matter experts that spans a number of disciplines
  • Facilitation of case studies & success stories of application of HTNG solutions
  • Incubation of new workgroups
  • Webinars, potention examples include:
    • Cloud Best Practices
    • PCI Best Practices
    • Privacy Best Practices
    • Security Best Practices
    • Web Services

 

Active or Future Efforts

Internet of Things

The Software Resource Team is actively discussing the various uses, technology, and business cases for the “internet of things.” More networked sensors are being deployed to hotels – but how do you make effective use of the influx of data that each of these devices generate? How do you ensure that the data your systems receive are able to leverage information into something actionable? What do you need to do to secure the data as it moves around your network, and ultimately above property (and out onto the internet)? These questions, and more, are currently under active debate by this group’s members – with the ultimate goal of introducing new and innovative use cases to hoteliers and analysis of the competing standards in the marketplace.


Single Sign On

Your company likely has a sprawling web presence, where hotel guests and staff need access to multiple systems – often with multiple credentials. In an ecosystem of separate software applications, implementing a unified access system creates operational efficiencies, reduces deployment costs and the time required to integrate systems. There are several competing standards in this area, each with different purposes and strengths. The software resource team is working on a brief analysis of these technologies, and ultimately recommend a standard that reduces deployment costs, integration issues, and frustration of your guests and staff.

 

Mobile Development

Mobile applications in hotels are used for dozens of reasons: loyalty programs, way-finding, marketing, services and many other purposes. As you start to think about your next mobile app, consider the user experience, benefits and compromises that hybrid, native or web-app deployments bring to the table. The software resource team has created a webinar and presentation for HTNG members on these considerations, and is developing additional material that hoteliers and vendors can use to make important decisions regarding one of the most important touch points you have with your guests and staff.


Tokenization for PII

Tokenization is often used in the context of Credit card information but many hotels also store Personally Identifiable Information (PII) that must be protected as well. For example, in Europe hotels are required to store the Passport number of each international guest. Employee social security and drivers license numbers are frequently as well. Even reservation information when stored with the name of the guest can be considered PII. Can tokenization, the same technique used to protect credit card information be used to protect other PII information? This effort explores PII to develop a common understanding about what needs to be protected and the various ways of protecting customer and employee information.


Leadership

The Software Resource Team is led by two co-chairs:

  • John Bell - Founder, Ajontech LLC
  • David Chestler - Executvie Vice President - Global Enterprise Sales & Business Development, SiteMinder
 
Workgroup Details & Participants

 

Above Property Systems

Creating a framework of differentiating factors that define an above property solution that the industry should care about.

Status: Active (Chartered)

Members:

  • Above Property, LLC*
  • Agilysys
  • Ajontech LLC
  • Cisco Systems
  • Delaware North Companies
  • Eleven Wireless
  • Guestware
  • Hilton Worldwide
  • Hyatt Hotels Corporation
  • IBM Corporation
  • InterContinental Hotels Group
  • Kempinski Hotels
  • Mandarin Oriental Hotel Group
  • Mövenpick Hotels & Resorts
  • Newmarket International
  • NEC Corporation
  • Oracle
  • PAR Springer-Miller Systems
  • Professional Accounting Solutions, Inc
  • Saflok
  • Senate Hospitality Group
  • SkyTouch Technology
  • Sonifi Solutions
  • Systems Design & Development
  • TS&C
  • Xenia Hospitality Advisors

*The similarity in names between the Above Property Systems Workgroup and Above Property, LLC is coincidental and does not imply any relationship that is different than with other participating companies.


Event Notification

Creating an updated version of the HTNG Event Notification spec to be compatible with the W3C WS-Eventing standard.

Status: Active (Chartered)

Members:

  • Ajontech LLC
  • Firmdale Hotels PLC
  • Guestware
  • Hyatt Hotels Corporation
  • IBM Corporation
  • Jumeirah Group
  • Meliá Hotels International
  • PAR Springer-Miller Systems
  • Pegaus Solutions
  • Saflok
  • Shangri-La Hotels and Resorts
  • Starwood Hotels and Resorts Worldwide

Event RFP Submissions

Addressing the automated delivery of RFPs from meeting planners, through intermediary systems, directly into hotel sales and catering systems.

Status: Active (Chartered)

Admission Policy: This workgroup admits new members based on a majority vote of a quorum of voting members.

Members:

  • Dorchester Collection
  • Extrabold Hotel Management
  • hotel SystemsPro
  • InterContinental Hotels Group
  • Marriott International
  • MeetingMatrix International, Inc.
  • Newmarket International
  • OpenTravel Alliance
  • Oracle
  • ResortSuite

Intelligent Guest Room

Taking advantage of remote addressability of guest-room devices to proactively monitor their health and react appropriately before the guest discovers a problem.

Status: Chartered

Admission Policy: This workgroup admits new members based on a majority vote of a quorum of voting members.

Members:

  • Agilysys
  • Comcast
  • Crestron Electronics, Inc.
  • DirecTV
  • Engineering Plus
  • Enseo
  • Evolve Guest Controls
  • Fairmont Raffles Hotels International
  • FCS Computer Systems Sn. Bhd.
  • Fision
  • Häfele
  • Hyatt Hotels Corporation
  • Inncom International, Inc.
  • Intelity
  • iRiS Software Systems
  • ITC Infotech
  • JBA Consulting Engineers
  • Jireh-Tek Limited
  • Media Communications S.A.
  • Microsense
  • Newmarket International
  • Prologic First
  • Sabre Hospitality Solutions
  • Saflok
  • Sonifi Solutions
  • Starwood Hotels & Resorts Worldwide, Inc.
  • Hoist Group
  • UIEvolution, Inc.
  • VingCard Elsafe
  • Zebra Technologies

Business Advisors:

  • InterContinental Hotels Group
  • Hyatt Hotels Corporation
  • Marriott International

 


Lightweight Messaging

Creating a JSON framework that reflects existing HTNG & Open Travel Specifications that would selectively allow the client to return a specified set of data elements.

Status: Active (Chartered)

Members:

  • Above Property
  • Agilysys
  • Ajontech LLC
  • CheckMate
  • Delaware North Companies, Inc.
  • DerbySoft
  • IDeaS
  • InterContinental Hotels Group
  • iRiS Software Systems
  • CheckMate
  • PAR Springer-Miller Systems
  • Pegasus Solutions
  • Revinate
  • Saflok
  • SkyTouch Technology
  • Starwood Hotels and Resorts Worldwide
  • Tac GmbH
 
Point of Sale

Enhanced the HTNG basic point-of-sale interface to achieve tighter integration for such processes as check zoom and end-of-day processing, and to improve the guest look-up facility.

Status: Maintenance

Members:

  • Agilysys
  • Datavision Technologies, Inc.
  • Delaware North Companies, Inc.
  • Hilton Worldwide
  • Hospitality Professionals Association
  • Hyatt Hotels Corporation
  • Infor
  • Intelity
  • Landry's, Inc.
  • Mandarin Oriental Hotel Group
  • MasterSPA
  • Newmarket
  • Oracle
  • PAR Springer-Miller Systems
  • ResortSuite
  • Senate Hospitality Group
  • Starwood Hotels & Resorts Worldwide, Inc.
  • Hoist Group
  • TAC GmbH

Business Advisors:

  • Hilton Worldwide

Product Distribution

Standardized reservation delivery, rate control, availability control, group synchronization, statistics handoff, and other functions necessary for distribution processing. Currently focused on ongoing enhancements.

Status: Active (Chartered)

Admission Policy: This workgroup admits new members based on a majority vote of a quorum of voting members.

Members:

  • Agilysys
  • Amadeus
  • CTF Hotels & Resorts
  • Datavision Technologies, Inc.
  • eRevMax
  • Hyatt Hotels Corporation
  • IDeaS
  • Infor
  • InterContinental Hotels Group
  • ITA Software
  • Maxim Revenue Management Solutions
  • Microsense
  • OpenTravel Alliance
  • Oracle
  • PAR Springer-Miller Systems
  • Passkey
  • Pegasus Solutions
  • Sabre Hospitality Solutions
  • Starwood Hotels & Resorts Worldwide, Inc.
  • Hoist Group
  • TAC GmbH
  • Trust International Hotel Reservation Services GmbH

Business Advisors:

  • Delaware North Companies
  • Hyatt Corporation
  • InterContinental Hotels Group
  • Jumeirah Group
  • Kempinski Hotels
  • Mandarin Oriental Hotel Grroup
  • Marriott International
  • Maybourne Hotel Group
  • Starwood Hotels & Resorts Worldwide, Inc.

Secure Payments Framework

Defining an industry framework for secure processing of payment card information, built on existing tokenization approaches, to enable most hotel systems to move outside the scope of PCI requirements, while providing secure end-to-end processing across ALL of the parties and systems that may be involved in a transaction as it flows through the distribution chain.

Status: Chartered

Admission Policy: This workgroup admits new members based on a majority vote of a quorum of voting members.

Members:

  • AccorHotels
  • Agilysys
  • Ajontech LLC.
  • Carlson Rezidor Hotel Group
  • Delaware North Companies, Inc.
  • Hilton Worldwide
  • Ingenico
  • Jumeirah Group
  • Mandarin Oriental Hotel Group
  • Marcus Hotels & Resorts
  • Marriott International
  • Meliá Hotels International
  • Merchant Link, LLC
  • Omni Hotels
  • PAR Springer-Miller Systems
  • Pegasus Solutions
  • Sabre
  • Shift4 Corporation
  • SkyTouch Technology
  • Starwood Hotels & Resorts Worldwide, Inc.
  • Transaction Resources, Inc.
  • Travelport

 


Software Resource Team

The Software Resource Team is an opportunity to share insights with and to learn about emerging issues from other top software practitioners. This brand new group will be a place to explore new technologies, to debate whether a technology or approach could be used in our industry and to research open questions; all without the usual workgroup requirement of committing to an end result. Deliverables will include educational webinars, industry frameworks, best practice documents and the creation of new software workgroups. The Software Resource Team is initially being modeled after the highly successful and engaging Infrastructure Resource Team within the Infrastructure & Device Forum.

Status: Chartered

Admission Policy: This workgroup has an open admission policy.

Members:

  • 5thGenWireless
  • Above Property
  • Ajontech LLC
  • Delaware North Companies, Inc.
  • Eleven Wireless
  • eRevMax
  • IDeaS
  • Ireckon
  • Mandarin Oriental Hotel Group
  • Marriott International
  • Par Spring-Miller Systems
  • Pegasus Solutions
  • Siteminder
  • SkyTouch Technology
  • Starwood Hotels & Resorts Worldwide, Inc.



Virtual Credit Cards

Standardize and systematize the identification and business rules for processing virtual credit cards and other non-traditional payments.

Members:

  • Amadeus
  • Hilton Worldwide
  • Infor
  • Marriott International
  • Merchant Link, LLC
  • Pegasus Solutions
  • Sabre Hospitality Solutions
  • Starwood Hotels & Resorts Worldwide, Inc.
  • Tac GmbH
  • US Bank
  • Visa, Inc.

Looking to get involved?

HTNG members can login and click on "Groups" to join in the team and begin receiving updates.

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4
  • The Software Forum addresses software applications, with a primary focus is on architecture and interoperability, including messages to support and extend existing applications by providing simple connectivity to, and interoperation with, other applications.