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|Session Descriptions - ISNA 2017|
Brand and Owner: Is IT Caught in the Middle?
As a hotel IT decision maker, it is easy to feel like you are caught in the middle between owner and brand. These parties usually have different objectives, and technology often becomes that battle ground between them. To make matters more challenging, sometimes IT feels the need to invest in areas that neither are interested in. This session will explore this complex relationship and discuss ways to work together for everyone's benefit.
As consumers, interacting with technology using the spoken word is becoming commonplace. Your phone, your car, and even your home are now responding to your requests and commands by speaking rather than typing, pressing a button, or throwing a switch. But what about the hotel room? In this session, Terence Ronson will interview three technology providers that are introducing voice-activated technologies to the guestroom. Is this the latest fad that will come and go, or a permanent change to the guest experience?
As technology is ever-evolving, so are the challenges we face.To ensure HTNG is addressing the current and next generation of grand challenges, this session will lead attendees through an interactive brainstorming session to prepare the industry for tomorrow by identifying identify the biggest challenges we face in our industry today.
Top-level hotel IT executives will share how they see technology evolving in hotels in coming years. The panel will also discuss their biggest challenges, issues and concerns.
We are living during the most extraordinary time ever in human history. The innovator’s dilemma is how can we innovate today for our customers’ needs of the future, which they don’t even realise they have yet! We are required to even “change the way we think about change,” to reinvent ourselves and our environment. Keynote speaker, Tariq Qureishy, CEO and Founder of MAD Talks and seasoned media professional with global organisations like Bloomberg, Dow Jones and The Times/Sunday Times, will take us on a fun and engaging journey into the future and share his practical secrets on future-proofing in these crazy and exciting times.
Working through today's challenges is essential for a better future in our industry. In Part 2 of our interactive session, small groups will discuss the major challenges hospitality technologists identified and how we are or could be working through these issues.
The latest technologies, mobile applications and innovative holistic approaches can help tourism organisations measure, understand and address unsustainable practices, whilst reducing the negative socio-environmental impact of their operations and generate substantial benefits. We will focus on the lodging industry, exploring tangible solutions to a widely-overlooked issue: food waste.
The world of hospitality technology is very unique. It often feels like a small family of people that know each other, like each other, and help each other. On the other hand, we don’t hear and learn enough from people outside the industry. Jai Govindani, CTO for Red Planet Hotels and a recent addition to the HTNG Board of Governors, is an outsider with fresh ideas from other industries. He is outspoken and often controversial, but a person we should be listening to. In this session, Ted Horner will sit down one-on-one with Jai to discuss what we need to change in order to catch-up with our peers in other industries.
Tomorrowland: Technologies Disrupting the Future of Hospitality
Emerging technology trends shape the way we travel. Through the rise of techs like artificial intelligence, conversational commerce and digital realities, we see traveler behavior transformed. We also see raised expectations for – and an ability to execute on – enhanced personalization and convenience in shopping, merchandising and service. Awareness of the rapidly changing tech landscape will help provide new opportunities for hoteliers who choose to engage it. Discover the latest technology trends and learn about their use cases throughout the full traveler journey in this exciting look at the future as forecasted by Sabre Labs’ Mark McSpadden.
Virtual Reality for Hotels: What’s Proven and What’s Next?
Virtual Reality (VR) and 360 video are immersive medias that are transforming how brands showcase themselves online and in hardware headsets from Oculus, HTC, Samsung, and Google. How are hotel companies using this for sales, training, digital content, and more? Learn about the latest in VR for hotels, how it relates to augmented and mixed reality, and what’s in store in 2018.