Infrastructure & Device Forum
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The Infrastructure & Device Forum addresses infrastructure, device, and hardware issues, including wired and wireless networking, guest-room entertainment, telephony, building automation systems, and other applications where the bulk of the cost relates to physical devices or networking. 

Below you will find a summary of workgroups that are currently active or in maintenance mode, and that operate within the Infrastructure & Device Forum. It also includes the Infrastructure Resource Team, which is not a workgroup but rather a standing team conducting primary research on infrastructure technologies that are potentially applicable to many workgroups. This table provides a high-level summary for each workgroup, as well as a link for more information, the workgroup's current status, its admission policy for new members, and its voting members and business advisors. 

The Infrastructure Resource Team is one of HTNG's longest-running and best-attended groups within HTNG. Projects taken on by the team cover a wide range of hospitality technology issues. Any group member can propose a topic for further discussion with one of several outcomes: a new HTNG workgroup, a best practices document, a case study and/or a webinar.

In fact, the Infrastructure Resource Team has created much of the content in the resources section of HTNG's website, including: Best Practices and Webinars.

 
Infrastructure Resource Team (IRT) Initiatives:

Current Projects

  • Digital TV Deployment Best Practices - Vendors and hoteliers have gathered to define various types of digital television; including the components and capabilities of common installations which will ultimately lead to a vendor neutral guide on how to implement the best possible picture and amenities for hospitality guests.
  • Bring Your Own Device/Content - The team is working on a guide of current pairing technologies and content types (i.e., Miracast, Airplay, Wi-Fi direct, DIAL, etc.), DRM, streamed and local content. This will help hoteliers and vendors better understand their options as guests bring more and more of their own devices and content into the hotel.
  • Wi-Fi Roadmap - This sub-team is working on a road map to help hoteliers understand why the mobile device explosion requires constant investment in infrastructure such as access points. Next generation 802.11 AC is becoming commonplace and future standards 802.11 AD/AF will put further pressure on hoteliers to continue investment.  Additionally, this team will also provide guidelines on how to troubleshoot poor wireless performance.
  • Moving the PBX to the Cloud - This sub-team is working on best practices and guidelines when considering moving the traditional private branch exchange (PBX) to a hosted or cloud environment. Additional deliverables include an executive summary and total cost of ownership (TCO) calculator.

 

Webinars

The most recent webinar from this group was presented by UIEvolution, Inc. and covered Bluetooth technology in Hospitality.  The webinar outlined the basic technology, benefits to hospitality and use cases relevant to hoteliers and vendors.  Visit the Webinars page for a replay link for this session and others. 

Vendors and hoteliers who are members of the Infrastructure & Device Forum may request topics during the team's teleconferences and meetings. Some of the future webinar topics under consideration, include:

  • WebRTC
  • Privacy concerns for location based services
  • Trends in hospitality door locking technology
  • 802.11 AC
  • AVB
  • RVU

 

Case Studies

Members of the team are working on case studies for:

  • Load Balancing - This case study will describe how a load balancer has functioned on Mandarin Oriental Hotel property(ies) and some of the lessons learned by the hotel in deploying the technology
  • PON implementation - This study will review how PON was installed in a Marriott International hotel

 

 Future Projects

The Infrastructure Resource Team is not a typical HTNG workgroup that is limited to a single technology or problem set. The team is a diverse group of vendors and hoteliers with expertise across many different technologies. If you have a technology issue with which you are struggling, consider joining the group and talking to our members about it – the team may be able to help.

 

Leadership

The Infrastructure Resource Team is led by two co-chairs.  The co-chairs are currently:

  • Dayna Kully – Co-Founder, 5thGenWireless
  • Dick Wagner – Director, Emerging Technologies - Marriott International
 

Workgroup Details & Participants

Cellular Coverage

Addressing cellular phone coverage issues for hotels, by creating a specification for an IP connected device with the appropriate RF interface for both licensed cellular and WiFi services.

Status: Maintenance

Admission Policy: This workgroup admits new members based on a majority vote of a quorum of voting members.

Current members:

  • 5thGenWireless
  • Cisco Systems, Inc.
  • Corning
  • Enseo
  • ExteNet Systems
  • Four Seasons Hotels & Resorts
  • Hilton Worldwide
  • Hospitality Automation Consultants Ltd.
  • JMA Wireless
  • Levine Blaszak Block & Boothby LLP
  • Mandarin Oriental Hotel Group
  • Marcus Hotels & Resorts
  • Marriott International
  • Maybourne Hotel Group
  • Omni Hotels
  • Ruckus Wireless Inc
  • Starwood Hotels & Resorts Worldwide, Inc.

 


Device Controls Integration

Simplified low-level communications among guest-room devices (electrical controls, consumer electronics, HVAC, minibars, safes, door locks, etc.) by standardizing key aspects of inter-device messaging.

Status: Maintenance

Admission Policy: This workgroup admits new members based on a majority vote of a quorum of voting members.

Current members:

  • EnOcean Alliance
  • Enseo
  • Fairmont Raffles Hotels International
  • Häfele
  • Inncom International, Inc.
  • Jireh-Tek Limited
  • Saflok
  • Starwood Hotels & Resorts Worldwide, Inc.
  • VingCard Elsafe

Business Advisors:

  • JHM Hotels
  • Mandarin Oriental Hotel Group
  • The Conceptual Group

Door Lock Security

Hotels, and particularly smaller hotel groups and independent hotels, lack both the technical sophistication and any credible source of information to help them assess the security of various door locking systems.  As a result, these systems are often bought based on other considerations such as cost or functionality, which can lead hotels to purchasing systems with poor security.  This workgroup will mitigate these issues by creating a set of testing procedures and valuation criteria, to be performed by a trusted third party capable of bench marking locking solutions against a well defined list of standards.

Status: Active (Chartered)

Admission Policy: This workgroup admits new members based on a majority vote of a quorum of voting members.

Current members:

  • AccorHotels
  • AT&T
  • Carlson Rezidor Hotel Group
  • Haefele GmbH
  • Hyatt Hotels Corporation
  • Independent Security Evaluators
  • InterContinental Hotels Group
  • International Card Manufacturers Association
  • Kaba
  • Kempinski Hotels
  • Mandarin Oriental Hotel Group
  • Marriott International
  • NXP Semiconductors
  • Oracle
  • Pan Pacific Hotels Group
  • Saflok
  • Salto Systems
  • Samsung Electronics Co., Ltd.
  • Smarttrac Technology Group
  • Systemteq Limited
  • VingCard Elsafe Timelox
  • Y!kes

Business Advisors:

  • TBD

Entertainment Device Control

Creating an interoperable solution for remote-controls with hospitality functionality, built on HDMI'S CEC standard.

Status: Maintenance

Admission Policy: This workgroup admits new members based on a majority vote of a quorum of voting members.

Current members:

  • Deuromedia Technologies Ltd.
  • Enseo
  • Fairmont Raffles Hotels International
  • MCOM Media Communications
  • Microsense
  • Philips
  • Saflok
  • Samsung Electronics Co.
  • Starwood Hotels & Resorts Worldwide, Inc.
  • Hoist Group
  • Tac GmbH
  • TeleAdapt, Inc.

Business Advisors:

  • JHM Hotels
  • Mandarin Oriental Hotel Group
  • The Conceptual Group

Infrastructure Resource Team

This group develops best practices for the deployment of new and existing infrastructure technologies within hospitality as well as the ongoing evaluation of those technologies. Their ultimate goals are to reduce the cost of infrastructure, to provide greater reliability for interfaces to in-room devices, to enable guests to easily connect their own devices, and to provide infrastructure guidelines to support future hotel applications.

Status: Active (Permanent Coordinating Body)

Admission Policy: This team admits new members upon application.

Voting members:

  • Basecom
  • Bulgari Hotel & Residences
  • Cisco Systems, Inc.
  • Cellular Specialties Inc.
  • Corning
  • Deep Blue Communications
  • DirecTV
  • DoCoMo interTouch Pte Ltd.
  • Elfiq Networks
  • Engineering Plus
  • Enseo
  • Ericsson
  • ExteNet Systems
  • Fairmont Raffles Hotels International
  • Hidi Rae Consulting Engineers
  • Hilton Worldwide
  • HP
  • INcomm
  • JBA Consulting Engineers
  • Jireh-Tek Ltd.
  • JMA Wireless
  • Jumeirah Group
  • Mandarin Oriental Hotel Group
  • Marriott International
  • PSAV Presentation Services
  • Ruckus Wireless Inc
  • Samsung Electronics Co.
  • Single Digits, Inc.
  • SolutionInc Limited
  • Starwood Hotels & Resorts Worldwide, Inc.
  • Hoist Group
  • Tac GmbH
  • Telkonet
  • UIEvolution, Inc.
  • Wandering WiFi
  • Windstream Hospitality
  • VT Group
  • Xirrus
  • Zebra Technologies
  • Zhone Technologies

Business Advisors:

  • Hyatt Hotels Corporation
   
Intelligent Guest Room
Taking advantage of remote addressability of guest-room devices to proactively monitor their health and react appropriately before the guest discovers a problem.

Status: Active (Chartered)

Admission Policy: This workgroup admits new members based on a majority vote of a quorum of voting members.

Current members:

  • Agilysys
  • Comcast
  • Crestron Electronics, Inc.
  • DirecTV
  • Engineering Plus
  • Enseo
  • Evolve Guest Controls
  • Fairmont Raffles Hotels International
  • FCS Computer Systems Sn. Bhd.
  • Fingi Inc.
  • Fision
  • Häfele
  • Hyatt Hotels Corporation
  • Inncom International, Inc.
  • Intelity
  • iRiS Software Systems
  • JBA Consulting Engineers
  • Jireh-Tek Limited
  • MCOM Media Communications
  • Microsense
  • Newmarket International
  • Prologic First
  • Sabre Hospitality Solutions
  • Saflok
  • Sonifi Solutions
  • Starwood Hotels & Resorts Worldwide, Inc.
  • Hoist Group
  • UIEvolution, Inc.
  • VingCard Elsafe
  • Zebra Technologies

Business Advisors:

  • InterContinental Hotels Group
  • Hyatt Hotels Corporation
  • Marriott International

Mobile Device Identification and Authentication

Identify a set of best practices for registering and authenticating a device once (for example, within a hotel, or group of hotels, such as a brand) so that the device and it's user can be recognized automatically.  This would employ methods and standards that currently exist or are under development and would allow a user to obtain services, such as access to a hotel network or application.  It could also enable a hotel network or application to recognize that a certain device and user have entered the premises.

Status: Active (Chartered)

Admission Policy: This workgroup admits new members based on a majority vote of a quorum of voting members.

Current Members:

  • 5thGenWireless
  • AirWatch
  • Cisco Systems, Inc.
  • Deep Blue Communications
  • DOCOMO interTouch Pte Ltd.
  • Eleven Wireless
  • Enseo
  • ExteNet Systems
  • Fingi Inc.
  • Fairmont Raffles Hotels International
  • Hyatt Hotels Corporation
  • Hilton Worldwide
  • IBM Corporation
  • iRiS Software Systems
  • Intelity
  • LG Electronics
  • HoistLocatel
  • Sonifi Solutions
  • Marcus Hotels & Resorts
  • Marriott International
  • Meru Networks Inc.
  • Microsense
  • Oracle
  • Par-Springer Miller Systems, Inc.
  • Prologic First
  • Quadriga Worldwide Ltd.
  • Ruckus Wireless Inc.
  • Sabre Hospitality Solutions
  • Samsung Electronics Co.
  • Shangri-La Hotels & Resorts
  • Single Digits
  • Starwood Hotels and Resorts Worldwide, Inc.
  • Hoist Group
  • UIEvolution, Inc.
  • VingCard Elsafe Timelox
  • Zebra Technologies

Business Advisors:

  • Marriott International
  • Starwood Hotels & Resorts Worldwide, Inc.
  • The Biltmore Company

New Builds

Develop comprehensive architectural and design guidelines as well as commissioning check lists that will ensure that proper technologies can be deployed when the building is commissioned. The workgroup would then socialize those guidelines with the architects, consultants and engineers that design hotels.

These guidelines will consider physical and RF infrastructure elements such as data centers, vertical risers, wireless connectivity (Wi-Fi, Cellular, DAS), physical network topology (including end points and switches), conduit, power, fire suppression, electrical and HVAC for the technology equipment. They should also relate to hotel applications that need the infrastructure such as digital marketing, telephony, in-room entertainment, way finding applications, life-safety, audio-visual, security monitoring and access control, and room control systems.

Status: Active (Chartered)

Admission Policy: TBD

Current Members:

  • 5thGenWireless
  • ComNet Communications
  • Electro-Media Design, Ltd.
  • Engineering Plus
  • Hilton Worldwide
  • InterContinental Hotels Group
  • iRiS Software Systems
  • Hyatt Hotels Corporation
  • JBA Consulting Engineers
  • JMA Wireless
  • Mandarin Oriental Hotel Group
  • Marriott International
  • Windstream Hospitality
  • Vision Technologies
  • VT Group
  • Zhone Technologies

Business Advisors:

  • TBA

Looking to get involved?

HTNG members can login and click on "Groups" to join in the team and begin receiving updates.