- About Us
- Standards & Resources
|2016 European Conference Sessions Descriptions|
Dr. Harry Brignull, Clearleft Ltd
In recent years, online businesses have they can combine their understanding of human psychology with user interface design in order to come up with new ways to influence customer . This talk explores the concept of “Dark Patterns”, where persuasion crosses the line into trickery and manipulation.
Cindy Estis Green, Kalibri Labs
Third party intermediaries are prominent competitors in the hotel digital market. New technology-driven models are coming from corporate rate shoppers like to hybrid social/search legacy sites like TripAdvisor and Google Hotel Finder, to large players in the sharing economy like . During this period of dynamic change, the hospitality industry actively seeks techniques to manage distribution costs and methods to improve hotel profit. Cindy Estis Green, co-author of Demystifying the Digital Marketplace, discusses how the industry is tackling these critical issues and the implications for hotels as the digital market evolves.
Ted Harrington, Independent Security Evaluators
This session, presented by security researchers who organize the esteemed hacking concept Village, analyzes the myriad security issues commonly afflicting connected devices, articulating implications for hospitality. Precise security studies allow these researchers to not only identify problems, but to provide solutions in the form of immediate, capable guidance for both hoteliers and vendors.
Ram Parimi, Social Tables
Learn about global trends and predictions for travel, meeting spaces and the hospitality industry and how tech impacts them all. Discover how properties and planners alike are experiencing a paradigm shift, from customization to the new tech renaissance and what you can do to make sure you're ready when these trends do take shape.
Miguel Moya Porcel, Google
Technology is changing the travel experience. This session will explore the new alternatives consumers have when they travel and the changing ways they interact with their environment while traveling. Miguel Moya, Google Sector Lead for Travel and Retail, will also explore how personal assistants can change and enhance the travel journey – from awareness to consideration, purchase, experience, and sharing.
David Holman, Trustwave
Every day hotels open their doors to their guests, inviting them in to enjoy a comfortable, luxurious environment and a memorable guest journey. But what about the guests you don't see? Right now a complex network of cybercriminals are targeting hotels, seeking to enter your environment to obtain your sensitive data and that of your guests. Why? Because it’s just so easy. In this presentation, will show you some examples to demonstrate just why hotels are such a prime target for hackers and what you can do about it.
Dick Wagner, Marriott International
Dozens of software and infrastructure systems, all interconnected, define the complicated architecture of a modern hotel. While hotel IT professionals keep track of all of these systems, hotel business and operational staff need summarized, real-time information to understand these systems, the impact of outages, and trending information to plan investments for the future.
Jonathan MacDonald, Thought Expansion Network (TEN)
It is safe to say that all IT professional struggle with the pace of change. The business wants IT to move faster than budgets and legacy systems allow. And users struggle with the pace of change forced on them by IT and the business. Although this increases risk, it also brings about opportunity. Jonathan MacDonald, international author, speaker, and consultant, will help you sort through the noise and focus on what really matters as rapid, disruptive change invades hospitality.
Larry Hall, Trillium Services Group (Moderator)
A wave of Mergers & Acquisitions has descended upon the global hotel industry. Hotel companies continue to merge and technology providers combine forces, raise money, and consolidate at an ever accelerating pace. What does this mean to innovation, agility, valuations, product price points, service levels, collaboration, operations, and the brands? Join a highly distinguished and experienced panel of investment professionals, travel analysts, operators, entrepreneurs, and innovators to explore these topics and questions in a high-energy, engaging discussion.
Dayna Kully, 5thGenWireless
HTNG’s resource teams are the birthplace of many workgroups, and the place to discuss and evaluate new technologies, trends, and cutting edge research. Join this session to learn more about HTNG’s many efforts, and how companies are using HTNG standards, best practices, and documentation to advance their business goals. This is your opportunity to set direction and talk about the future of hotel technology – don’t miss out!
Micah Friedman, Cognizant
Our industry is experiencing an unprecedented pace of consolidation, both with hotel companies and technology providers. When these deals are being negotiated, managing the technology transition is usually not the first consideration. But it will be for you. HTNG Vendor Advisory Council Co-Chair Micah Friedman moderates a panel of battle-worn executives who have been to the consolidation front and survived the experience.
John Bell, Ajontech LLC
There are no technology shortages when it comes to changing the way we think about payment. New technology offers concepts such as using phones or bits to make payments into the mainstream. Having multiple, flexible ways for guests to pay is a good thing, but it should not come at the cost of convenience, higher fees, or security!
John Bell, Ajontech LLC
Hotels and resorts collect an abundance of sensitive information. Reservation data including customer names, credit and debit card numbers. Loyalty Data like home and email addresses, birthdates, and preferences. Government Data identification like passports, and even medical data/conditions for some spa guests. Furthermore, we hold a plethora of highly sensitive information about our employees, interns, and job applicants. This data is often kept over many years and dispersed or duplicated across many systems and location. This session will explore the steps for safely accessing, transmitting and disposing of this highly sensitive, personal information.
Dick Wagner, Marriott International (Moderator)
Albert Maes, Starwood Hotels and Resorts
Copper, edge and core switching, and the router have all been building blocks to hotel infrastructure for years. But, as more services move to the cloud and costs of copper continue to rise, there are many reasons to consider next generation infrastructure. New technologies, including fiber optics and software-defined networking can merge all guest and staff services to the same core infrastructure. Are we are the turning point?
Wi-Fi and cellular networks are converging, and with a soon-to-be shared spectrum, both services require significant infrastructure in order to support a seamless guest experience. This panel will explore the future in cellular and Wi-Fi, the state of converged services, and help hoteliers plan their investments.
Yves Lacheret, AccorHotels (Moderator)