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|Board of Governors|
HTNG's Board of Governors is the key direction-setting body for the organization. Consisting of CIO-level IT executives from many world-leading hospitality groups, the board actively provides direction on key issues facing industry leaders to help improve technology for millions of hotel rooms and hospitality venues worldwide.
Global Chief Information Officer, Mandarin Oriental Hotel Group
Monika Nerger joined Mandarin Oriental Hotel Group in 2006 as Vice President of Technology, the Americas, and was promoted to global Chief Information Officer in 2011. Prior to Mandarin Oriental, Monika worked internationally with Pan Pacific Hotels, KPMG Consulting, Advanced BusinessLink and Royal Caribbean Cruise lines
As a writer and consultant, she has published several articles on subjects ranging from legacy application modernization, CRM in the gaming industry, to the use of satellite communications onboard cruise ships. She holds a Masters Degree in Business as well as an undergraduate degree in Computer Science, and is a member of Beta Gamma Sigma. Monika has a keen interest in working with and mentoring the next generation of hospitality technologists. Be prepared to debate whether technology in our industry is evolutionary or revolutionary!
Chief IT Officer, Americas, Marriott International
Page Petry is the Chief IT Officer of the Americas at Marriott International in Washington D.C., where she is charged with directing key initiatives from conception to completion, with responsibility for 3500 hotels that span from Canada to Argentina. Page joined Marriott in 1979 and has held positions of increasing responsibility in several areas including Hotel Operations, Customer Call Centers and Regional Information Systems. Following her initial tenure with Marriott, Page worked with Fannie Mae and Varsity Books.com before rejoining Marriott in 2000 as the Regional Director of IR North American Lodging Field Services for the Southeast Region.
In 2006 Page’s accountabilities expanded to include the North American portfolio as the Senior Vice President. In 2010 Page joined the Americas Continent organization as the Chief Information Resources Officer. Page led the IT integration for the Autograph Collection, Gaylord Hotels and Delta Hotels and Resorts. In 2011, Page was honored with a place on Computerworld’s Premier 100 IT Leaders. Page earned her Bachelor of Science at Syracuse University and is a certified PMP through the Project Management Institute. She sits on the Board of Directors at the Academy of Information Technology for Montgomery County Public Schools.
Director of IT, Firmdale Hotels
Mark Rupert Read is the newly appointed Director of IT for Firmdale Hotels PLC, having been part of Firmdale's IT team for over 13 years. Firmdale Hotels designs, builds, owns and operates seven hotels in central London with an eighth under construction and due to be opened in May 2014. Firmdale built their first hotel in New York in 2009 and now have a second hotel under construction in midtown New York due to open in late 2015. Based in London, Mark directs all aspects of the IT infrastructure in the UK and US, which also includes telecommunications.
Mark considers himself to be an hotelier first, and then Director of IT, with over 29 years of experience in hotels, of which the last 22 have been running hotels' IT departments. A seasoned and measured risk taker, Mark takes great pride in regularly being the first 'Hotelier' to have implemented new technologies into Firmdale Hotels, but also in adopting/endorsing new technologies for the hospitality industry in general. His current role also includes being part of the Environmental & Social responsibly committees within Firmdale, and is becoming a regular speaker at events related to the hospitality industry.
Chief Information Officer, Mövenpick Hotels & Resorts
Floor Bleeker joined Mövenpick Hotels & Resorts in 2013 in the position of Chief Information Officer. As a member of the company’s Executive Committee, he is responsible for IT strategy, program development and implementation across the group. He also oversees the IT shared service organization covering Mövenpick Group, Mövenpick/Marché Restaurants, Mövenpick Fine Food and Mövenpick Wine.
Prior to joining Mövenpick Hotels & Resorts, Floor worked with the Jumeirah Group in Dubai, UAE for over twelve years, where he most recently held the position of Vice President Business Solutions responsible for the IT team looking after IT strategy, solution development, project management, portfolio management, international expansion, SBU operations and digital marketing. Floor brings over fifteen years of international hospitality technology experience to Mövenpick Hotels & Resorts. He started his career with the Rezidor Hotels & Resorts Group (formerly known as Radisson Hotels & Resorts) in Belgium and has worked in IT positions in the USA, the Caribbean and the Middle East.
The IT team at Mövenpick Hotels & Resorts comprises over 100 specialists and has won several regional and international awards in recent years including the Hospitality Technology Next Generation (HTNG) award for an in-house developed rapid response platform in 2013. In support of Mövenpick Hotels & Resorts’ growing portfolio of upscale hotels, a number of large IT enabled programs are currently being implemented including PMS, CRS, Web, Distribution, digital guest experience and ERP projects.
Floor holds a Master’s degree in Business Administration (MBA) with a Marketing specialization from the University of Colorado at Colorado Springs (UCCS), and a Bachelors (BSc) degree in Hospitality Administration with a Finance specialization from the Hotel School The Hague. He serves on the Board of Hotel Technology Next Generation (HTNG), the world’s leading hospitality technology trade association, and holds a number of advisory board positions for other organizations. Floor, who is Dutch, lives in Dubai with his wife Anne and daughter Lauren.
Corporate VP of IT, Rotana Hotels Management Corporation
Samir Abi Frem is the Corporate Vice President of Information Technology for Abu Dhabi-based Rotana Hotel Management Company, overseeing 85 hotels in the Middle East and North Africa. He is a professional executive who graduated with a BS in Computer Science and a Master degree in Hotel Management from Institut de Management Hotelier International (IMHI) in France. He has held executive IT positions within the Middle East region and has more than 15 years of experience in Information Technology for the hospitality industry. Abi Frem has worked for 10 years at Rotana, where he built up the company vision in technology and formed a very energetic and professional team.
He acquired a remarkable multinational experience in in-room technology, systems automation and integrated internal process in the service industry. With an extensive background in hotel and information technology management, he enforces high IT standards that are essential to successful hotel management.
Senior Vice President of Information Technology, Montage Hotels and Resorts
Gustaf Burman is the Senior Vice President, Information Technology for Montage Hotels & Resorts. In this role, Gustaf is responsible for developing and executing the technology strategy for the brand. Prior to joining Montage in 2016, Gustaf was Chief Technology Officer at Morgans Hotel Group, where he was responsible for all technology, loyalty, customer relations management, and call center operations and strategy. He also led the implementation of global cloud strategy for finance and human capital management systems, developing guest- and associate-facing technology standards and developing a new loyalty program. Preceding that role, he spent 18 years in management and senior management roles with Starwood Hotels & Resorts Worldwide, Inc., based first in Stockholm, followed by Brussels, then finally in White Plains, NY where, as Senior Director, Global Property Technology, he had direct oversight of back-of-house tactical and strategic technology solutions for over 1,000 hotels around the globe. Gustaf studied Political Science and Economics at Stockholm University, and studied Business Administration at Lund University.
Senior Vice President - Global Hotel Technology, Hyatt Hotels Corporation
At Hyatt, Jeff is responsible for establishing and executing the portfolio roadmap of all Global Property Systems and Solutions deployed to support Hyatt’s global brands. This includes PMS and PoS, guest service and spa applications, guest Internet access, interactive TV and telecommunications systems. Prior to Hyatt, Jeff was the Executive VP of Global Operations for TravelClick, where he managed a cross-functional, geographically-dispersed team that provided hotel business process management and distribution solutions for 30,000 customers across 140 countries. Prior to that he worked for Pegasus Solutions as SVP of Service Delivery, where he created a functional service delivery organization with focus on enhancing customer experience and improving operational efficiencies.
He also served as Pegasus’ SVP of Financial Services, focused on providing centralized travel agency commissions payment services and was responsible for product development, product delivery, sales and support for the global service offering. Earlier in his career, he served as the VP of Strategic Information Systems for Security Capital Group in Atlanta, GA where he managed IS for Homestead Guest Studios. He graduated Magna Cum Laude from the University of Wisconsin – Stout with BS in Hotel, Restaurant & Institutional Management, and is active with the university’s foundation alumni programs. He resides in Palatine, IL.
Executive VP & CIO, Diamond Resorts International
Garavuso provides strategic technology direction and information technology management for Diamond Resorts International. He is focused on initiatives to increase revenue, maximize efficiency and improve the customer experience. During his tenure with DRI, Brian has also provided executive management of Marketing primarily focused on telemarketing, direct-sales and electronic marketing. Prior to DRI, Brian was SVP, Chief Information Officer for Hilton Grand Vacations, a wholly owned subsidiary of Hilton Hotels. He also was the CTO for Interstate Hotels & Resorts; and its subsidiary, BridgeStreet Corporate Housing Worldwide.
Garavuso was the VP of technology and CIO for South Seas Resorts (SSR), which was acquired by Interstate Hotels & Resorts in 1998. During his 15 years with SSR, Garavuso held a variety of resort operations, finance and HOA management positions. Garavuso is a certified hospitality technology professional (CHTP) from the Hospitality Financial and Technology Professionals Association. He is also on the technology sub-committee of the American Hotel & Lodging Association.
CIO, Delaware North
Bernard Gay serves as Delaware North’s chief information officer, a position based at the company’s global headquarters in Buffalo, N.Y.
Gay reports to Delaware North Co-CEOs Jerry Jacobs Jr. and Lou Jacobs in serving as a strategic partner to the Office of the CEO. In his role, Gay leads all aspects of Delaware North’s information technology department, including planning, developing, evaluating and implementing strategies to further the organization’s business models and objectives. His responsibilities also include the governance, performance, operations and management of the company’s IT systems and staff.
Gay joined Delaware North in September 2016 with more than 25 years of information technology experience, most recently with Brookfield Hospitality Properties in Fort Lauderdale, Fla., where he served as senior vice president and chief information officer for the massive Atlantis Paradise Island resort in the Bahamas. In that role – which he served for 10 years – he managed the company’s business and technical vision and directed a strategic organizational transformation.
Prior to that, Gay held a variety of IT leadership roles at prominent global companies such as Royal Caribbean Cruises Ltd., Cintas Corporation and Rubbermaid Inc.
Gay holds a bachelor’s degree in management information systems and business administration from Gardner Webb University in Boiling Springs, N.C., and a Masters of Business Administration from the Rochester (N.Y.) Institute of Technology. He currently serves on the board of the Information Technology Senior Management Forum (ITSMF).
Senior Vice President - Commercial, Viceroy Hotel Group
With over 18 years of experience in sales and marketing, Kristie Goshow is among the thought leaders in her field. Appointed to serve as Senior Vice President, Commercial, for Viceroy Hotel Group, the role created exclusively for Kristie enables her to display an impressive range of experience that includes intimate knowledge of the airline, hotel representation, agency and travel technology fields. Building on her entrepreneurial endeavors, including the launch of ‘Table4ME,’ the UAE’s first food and beverage distribution solution, Kristie then identified a challenging opportunity in the US as Vice President of Marketing for Sabre Hospitality Solutions; her purpose was clear - to imagine and then deliver the future of hospitality technology. Goshow excelled in senior roles at Jumeirah Group in the UAE, Le Méridien Hotels and Virgin Atlantic in the UK. A published author and regular speaker at industry conferences, seminars and events, Kristie previously served on the board of the Hotel Electronic Distribution Networking Association (HEDNA), held a seat on the Travolution Advisory board and performed the role of secretary for a Hospitality Sales and Marketing Association International Chapter (HSMAI).
Chief Technology Officer, Red Planet Hotels
Currently Chief Technology Officer at Red Planet Hotels, Jai oversees the entire technology stack both internal and guest-facing. Jai was responsible for architecting and implementing the end-to-end guest experience as part of Red Planet’s rebranding in 2015 and continues to drive innovation in that area.
Jai began his career at an entrepreneurial incubator in 2006 where he pioneered business concepts combining online and offline media into social entertainment experiences. In 2007 he was responsible for steering Siam2you, Thailand’s largest mobile content business at the time, back into profitability. Following that he founded Monster Media, one of Thailand's first digital interactive media firms. Jai most recently founded and ran Zodio, a Bangkok-based regional tech startup focused on Asia.
Executive VP & CIO, Fairmont Raffles Hotels International
Vineet started with Fairmont Hotels in 1999 as Director of Corporate Technology. In 2001, Vineet was appointed Executive Director, Technology. In this capacity he was responsible for overall company technology operations including new responsibilities for all hotel technologies. In 2002, Vineet was appointed Vice- President Technology with an expanded role which included managing Technology for Delta Hotels. After the merger of Fairmont and Delta Hotels with Raffles & Swissotel Hotels in 2006, Vineet was promoted to Senior Vice President, Technology. In 2012 Vineet was promoted to his most current role as Executive Vice President and CIO. Reporting to the CEO, he currently manages global technology for Fairmont Raffles Hotels International.
Prior to joining Fairmont Hotels & Resorts, Vineet worked with Spar Aerospace Ltd. and Bombardier Inc. where he was responsible for large scale engineering projects and enterprise level technology deployments. Vineet is a graduate of the MBA program from the University of Western Ontario and holds a Masters of Engineering degree from Concordia University and Bachelor of Engineering degree from McGill University.
Deputy CIO, Choice Hotels International
Dave is the Deputy CIO for Choice Hotels, International. In this role, he has responsibility for all technology operations and business facing activities, including planning, architecture, project management, systems development/support, and infrastructure. Dave joined Choice in mid-2016, after spending over twenty years in the financial services.
In his prior role, Dave was the SVP/CTO responsible for Wells Fargo’s Retail Lending Technology Group. This technology team provided all technology support for 11 major Wells Fargo lending business which accounted for $11+ billion in annual revenues. His team ran 400+ individual systems, and supported a user base of 125,000+ users. Previously, he also held senior roles in both the business and technology worlds in his 16+ years at Wells Fargo.
Dave holds a master’s degree in Systems Engineering from the University of Pennsylvania, as well as Bachelor’s degrees in Systems Engineering and Finance from the Wharton School.
In his spare time, Dave enjoys time with his wife and daughters, playing the guitar, and doing anything outdoors with friends and family. He is located in Phoenix, Arizona.
After graduating from French business schools ESSCA and ESSEC, Laurent Idrac started his career with AccorHotels in 1983 where he held several positions in operations and support functions (finance, marketing and reservations). He notably managed all the worldwide call centers. From 2002 to 2012, he ran IT Departments for AccorHotels North America. He returned to France in 2012 to be appointed Group Chief Information Officer for AccorHotels.
Laurent Idrac has taken part in numerous IT projects including the design and roll-out of TARS (The AccorHotels Reservation system), which is used by the group’s 3,700 hotels, and of FOLS in-house PMS (Property Management System) in 1,800 hotels, as well as the management of CRM and sales force automation projects. Since 2012, he manages AccorHotels’s partnership with the Innovation Factory, the first innovation campus cluster in Paris. In 2014, Laurent Idrac has also been elected member of the Board of Governors of the association Hotel Technology Next Generation (HTNG) which defines technology standards in hotels.
Prior to joining Shangri-La. His previous work experience encompassed enterprise IT roles within IBM and Hyatt Hotels, and information security positions including the National Security Manager of Network Associates and Chief Security Officer for the American Bar Association.
As comfortable discussing infrastructure and development methodologies as he is seeking operational efficiencies and setting strategic direction, Edward's hands-on style is as unconventional as his background. He holds a degree in chemistry from Bradley University and started his occupational life in a laboratory rather than in a server room or behind a hotel front desk. This uncommon source serves as the fount for his passion – he views technology as the great equalizer, a field where anyoLaurne armed with determination and a good idea can change the world, and believes that the most successful organizations in the coming decades will be the ones that realize technology no longer merely enables their business, it actively drives it.
Chief Information Officer, AEG Worldwide
Bill Martin is the Chief Information Officer for AEG. AEG is one of the leading sports and entertainment presenters in the world. AEG owns, controls or is affiliated with a collection of companies including over 100 of the world’s preeminent facilities such as STAPLES Center (Los Angeles), PlayStation Theater (Times Square), Colosseum at Caesars Palace (Las Vegas), Mercedes-Benz Arena (Berlin) and The O2, a 28-acre development located in London. All are part of the portfolio of AEG Facilities, AEG Merchandising, and AEG Global Partnerships, responsible for worldwide sales and servicing of sponsorships naming rights and other strategic partnerships.
In addition, AEG developed and operates StubHub Center, a $150 million national training center, an Official U.S. Olympic training site and features elite facilities for soccer, tennis, track & field, track cycling, boxing, lacrosse, rugby, football and other sports, as well as concerts and family shows, and is home to the LA Galaxy.
AEG Live is dedicated to all aspects of live contemporary music performance. AEG Live is comprised of touring, festival, broadcast and special event divisions and includes touring artists like Taylor Swift and the WHO. AEG Live is the largest producer of music festivals in North America, from the critically acclaimed Coachella Valley Music & Arts Festival to Stagecoach Country Music Festival and New Orleans Jazz & Heritage Festival.
AEG Sports includes the LA Kings of the National Hockey League and the LA Galaxy of Major League Soccer, both multi-time champions in their respective leagues.
Bill is responsible for technology strategy and execution for all of the businesses and venues associated with the various operating companies of AEG. Operating under the name Digital Services, the organization is focused on delivering and brokering services across the enterprise that include security, compliance, business intelligence, social media and venue technology & innovation.
Prior to AEG, Bill was the long running CIO at Royal Caribbean Cruises where the IT team was regularly recognized for innovation excellence. Bill is particularly proud of the recognition his teams have garnered over the years, including top innovation awards from both Computerworld and InformationWeek.
Bill was also recognized by CIO peers as a “Top Ten Breakaway Leader”, was a founding member of the Florida CIO Summit, is a governing body member of the Southern California CIO Summit and is on the editorial advisory board for InformationWeek.
Bill holds a degree in business administration and is happily married with four children.
Vice President IT, North America, Marriott International
As the Vice President, Information Technology for Marriott International, Mark McBeth is responsible for the development and support of property IT standards and strategies across all of Marriott's hotels and resorts in North America. Mark is a seasoned industry veteran with more than 40 years of experience in the hospitality industry, 35 of which have been dedicated to property technology. He began his IT career with Sheraton Hotels in 1980 and played an influential role in growing the brand’s IT footprint in North America through the ‘80’s. He joined Westin Hotels in 1996 and has been with Starwood Hotels & Resorts Worldwide, Inc. since the company’s formation in 1998. He is based in the company’s world headquarters in Stamford, CT. Mark lives with his wife Terri in Danbury, CT and is an avid fly fisherman, golfer and musician.
Vice President, IT Applications & Strategy, Hard Rock International
Wendy has more than 25 years in the hospitality industry in a variety of positions and companies including Walt Disney World, Disney Cruise Line, Marriott and PricewaterhouseCoopers. She joined Hard Rock in 2000 where she directed the implementation of a variety of systems and created the system standards for Hard Rock Hotels. In her current role, she co-heads the IT department where she has financial and overall responsibility of both long and short term application strategies associated with the selection, implementation and support of restaurants and hotels. Mertz holds a Bachelor of Science degree from Rochester Institute of Technology in Hotel and Resort Management.
VP of Global IT, Meliá Hotels International
As Vice President of Global IT of Meliá Hotels International, Chris provides the strategic leadership to leverage and adapt the group’s technology to meet business unit’s needs, in order to make it a competitive advantage. He has transformed IT in Meliá from a corporate centric function into a Global Strategy/Regional Operations and closer to the business IT. Chris has been in Meliá for 15 years, managing different areas of IT and Information Security in corporate and operations roles. Chris is CISA, CISM and CGEIT certified, and is a member of HTNGs Board of Governors and ISACA’s CGEIT Committee. As a strong believer in the value of cross industry collaboration, he has also been involved in different workgroups in both organizations.
CIO, White Lodging
Born in Curacao, Netherlands Antilles, Gustaaf Schrils is fluent in English, Spanish, Dutch and his native language Papiamento. He has a great appreciation for the impact of technology across the World given the diversity of cultures, languages, politics and his experience in global competitive environments. As a Master Electrician and Certified Welder, he came to the United States in 1984 to attend the Florida Institute of Technology in Melbourne, Florida where he earned his Bachelor Degree in Computer Engineering and Masters Degree in Engineering Management. In 1995, he joined Intercontinental Hotels Group formally known as Holiday Inn Hospitality, where he has enjoyed a career with increasing responsibilities and executive roles within the IT organization. He is currently leading a $215M technology refresh program for 2,600 hotels in the Americas. Gustaaf is a devoted husband, father and family man currently living in Alpharetta, Georgia.
Sr. Director of IT, Hersha Hospitality Management, L.P.
Jason Shane is Sr. Director of IT for Hersha Hospitality Management (HHM). Jason spent the first 10 years of his career by building an IT services firm in central Pennsylvania. In 2004, he joined Hersha Hospitality to build an IT department capable of supporting the rapidly growing hospitality organization. Jason reports to the CEO and leads technology strategy and planning including corporate, hotel operations and hotel development functions for the Hersha group of companies. Under Jason’s leadership, HHM’s IT team manages all technology for more than 4,000 associates at over 105 hotels across brands, geographies and ownership groups. Jason holds a BS in Information Technology Management from Western Governors University and lives in Harrisburg, Pennsylvania with his wife and two daughters.
VP IT Services and Delivery, Highgate Hotels
As Vice President of Information Technology, Richard Tudgay is responsible for long range planning, budgeting and execution on existing and future systems including hotels, corporate office and reservation center as well as day-to-day operations and support of technology. Along with these duties, Richard is also responsible for the assessment of technology for new builds and acquisitions of hotels.
Prior to being named Vice President of Technology in 2006 for Omni Hotels, Richard served as Director of Information Technology and Manager of Corporate/Hotel Systems. He joined Omni Hotels in 2001 and assisted in the implementation of Oracle Financials serving as an Oracle DBA. Prior to Omni Hotels, he had 8 years experience in project management and data warehousing of retail systems with The Container Store. Richard graduated from Penn State University with degree in economics.
Vice President, Hotel Systems, Jumeirah Group
Nancy has over 20 years in the technology industry, including over 12 years specific to hospitality. As Vice President, Hotel Systems, Nancy works to support all technology system solutions for Jumeirah and is focused on enhancing the guest and colleague experience globally. Her prior roles include leading multiple large scale enterprise technology projects in Washington DC working as an Enterprise Architect with the US Federal Government and large multi-national firms; as well as CIO for a large hotel management company. She established best practices and governance programs that analyze and improve IT capabilities as the Director of a large Enterprise Architecture and IT Portfolio Management practice.
Nancy has worked with organizations to identify critical deficiencies and recommend technology solutions and architectures specific to business needs. She developed key system initiatives and technology standards to improve IT and business performance, and has established all necessary governance measures to ensure organizations are move effectively implementing IT solutions. Nancy holds a Master’s degree in Business Administration (MBA) from the Nova Southeastern University, and a Bachelors in Industrial and Systems Engineering from the Georgia Institute of Technology.
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