- Workgroup & Forum Overview
- Workgroup Summary (PDF)
- Collaboration Site
- Meeting Schedule
- Participate / Get Involved
A significant portion of the work created by HTNG comes through the efforts of the many members serving in our workgroups and forums. These efforts are coordinated through our forum leaders, who are established professionals from a number of hospitality's leading companies and who serve the industry from around the world.
The Infrastructure & Device Forum is governed by four co-chairs, two from North America, and two from the Europe, Middle East, and Africa region. The Software forum is governed by two global co-chairs.
Visit our forum chair roles page for more information about the responsibilities of these volunteer positions.
Bryan Hammer - EAME Co-Chair, Infrastructure & Device Forum through January 2014
Director of IT, Europe, Africa and Middle East - Starwood Hotels and Resorts Worldwide
Based in Brussels, Bryan fills a dual role requiring the balance and time management of EAME divisional and corporate projects for 250 hotels, as well as regional technology deployment and compliance specifically for Africa and Indian Ocean's 40 hotels. Launching his career with Starwood in 2000, Bryan handled area IT responsibilities for the Caribbean until 2006 when he joined the Starwood EAME technology team in Brussels. In his current role, Bryan manages the vendor relationships for several of Starwood EAME's technology partners in such areas as In-Room Entertainment, PBX, PMS, HSIA, and networking. Bryan is also a member of HFTP (Hospitality Financial and Technology Professionals) and a CHTP (Certified Hospitality Technology Professional).
David Heckaman - Americas Co-Chair, Infrastructure & Device Forum through June 2013
Vice President - Technology Development, Mandarin Oriental Hotel Group
David Heckaman has been engaged in the technology and hospitality industries for the past 20 years, the last ten with Mandarin Oriental Hotel Group. He joined the group to lead the technology development aspect of their North American flagship property in New York City. The development of this property placed Mandarin Oriental as a clear international leader in the area of lodging technology. There were numerous technologies that were presented to the world for the first time when this property opened in 2003. In his current position with Mandarin Oriental he oversees hotel development, technology direction and physical infrastructures. Mr. Heckaman’s technology path started with Stormont Trice Hotels, where he was a regional technology manager and participated in hotel development and project management. He later joined Crestline Capital in Bethesda, MD to assist in the creation and growth of Crestline Hotels & Resorts. David earned his undergraduate degree in Hotel Management and Development from the University of Central Florida. He has also obtained certifications as a Registered Communications Distribution Designer (RCDD) and a Cisco Certified Network Administrator (CCNA).
Neil Schubert - Americas Co-Chair, Infrastructure & Device Forum through January 2014
Vice President, IT Strategy - Marriott International
Neil plays a major role in the determination of which technologies and applications will be used in Marriott beyond the traditional 3-year planning horizon. Neil joined Marriott's Information Resources (IR) division in 1996 after eight years with Renaissance Hotels. Neil is a 25 year Hospitality technology industry professional. He has held a variety of roles in IT leadership, application development, network and operations support. Marriott International, Inc., is a leading worldwide hospitality company with over 2,700 operating units in the US and 64 other countries and territories. Marriott's lodging business includes hotels and vacation ownership (timeshare) resorts operated and franchised under the Marriott, Ritz-Carlton, Renaissance, Residence Inn, Courtyard, TownePlace Suites, Fairfield Inn, SpringHill Suites, and Marriott Vacation Club International brands. The company is headquartered in Washington, DC and has approximately 128,000 associates.
Yvette Vincent - Co-Chair, Software Forum through January 2014
Director of IT - Delaware North Companies, Inc.
Yvette has over 20 years in the IT industry with the past 15 at Delaware North Companies Inc. Her responsibilities include the IT management of corporate and field unit systems and data architectures for POS, CRES, PMS, Catering, ERP, gaming and other hospitality systems and interfaces. Yvette is working on solutions that move systems above property, provide enterprise reporting, and utilize our SOA architecture to maximize integration opportunities for guest service, revenue enhancement, and productivity. Throughout her career, Yvette has led numerous technology installations in both IT and business capacities, was a member of many internal strategic teams, and loves to find ways to increase usability and simplify processes. Yvette received the CHTP certification from HFTP and graduated Summa Cum Laude from both D’Youville College with a BA in Math\Computer Science and Canisius College with an MBA.
Todd Wood - Co-Chair, Software Forum through June 2013
Vice President of Technology, The Americas and Global Applications - Mandarin Oriental Hotel Group
Todd has 30 years of experience in the technology industry, primarily in hospitality, and recently came to Mandarin Oriental Hotel Group from PC Mall, Inc. He is currently responsible for applications globally and all aspects of technology for properties in the Americas. Mr. Wood was Vice President of Information Services at The Sea Island Company, a regional resort and development company. He also was the president, COO (and CTO) of Clubessential, a cloud-based content management company he co-founded for KKR, serving country clubs and resorts. Todd was a partner with Deloitte Consulting in Atlanta where he led the e-commerce/Intemet practice globally and was a global market development manager for IBM. Mr. Wood is a graduate of the Georgia Institute of Technology, where he earned highest honors in Electrical Engineering.
Michael Zetterlund - EAME Co-Chair, Infrastructure & Device Forum through June 2013
Product Management Director - Swisscom
Michael Zetterlund has nearly 20 years of experience developing advanced customized IT solutions in the hospitality industry. Michael recently joined Swisscom, as Product Management Director. Previously, he was with Nordic Choice Hotels (since in 2000), and prior to that, he was mainly focused on research, development and implementation of new innovations in select properties - most recently in the areas of energy management, self-service mobile check-in and keys, RFID payment systems and NFC trials.