Karla Gill - Co-Chair, Software Forum

Karla Gill is Marriott International's Vice President of Information Resources Global Workplace Solutions. She is accountable for technology workplace solutions for enterprise knowledge workers for the Marriott enterprise, franchisees, and owners. She determines the company's digital workplace strategy and is a program advocate for collaboration, messaging, office tools, portal, intranet, workplace search and enterprise social computing. Ms. Gill led the strategy and development of Marriott's enterprise intranet, online IT Service Catalog, automated ID provisioning initiatives, and enterprise collaboration capabilities. Karla has led social media development initiatives including corporate blogs, an interactive news portal, and innovation crowd sourcing. Prior to joining Marriott, Ms. Gill worked in application development at Mobil Oil Corporation and as an IT consultant at various corporate headquarters in the Washington, DC, metropolitan area. Ms. Gill holds a bachelor degree in Computer Science and a masters degree in Information Systems from Virginia Tech. She has over 20 years experience in the information technology industry.

Bryan Hammer - EAME Co-Chair, Infrastructure & Device Forum

Bryan Hammer is Director of IT, Europe, Africa and Middle East for Starwood Hotels and Resorts, a leading global hospitality management company with over 1000 hotels and 9 brands. Based in Brussels, Bryan fills a dual role requiring the balance and time management of EAME divisional and corporate projects for 250 hotels, as well as regional technology deployment and compliance specifically for Africa and Indian Ocean's 40 hotels. Launching his career with Starwood in 2000, Bryan handled area IT responsibilities for the Caribbean until 2006 when he joined the Starwood EAME technology team in Brussels under the guidance of Carson Booth, VP IT EAME. In his current role, Bryan manages the vendor relationships for several of Starwood EAME's technology partners in such areas as In Room Entertainment, PBX, PMS, HSIA, networking, and connectivity panels. Bryan is also a member of HFTP (Hospitality Financial and Technology Professionals) and a CHTP (Certified Hospitality Technology Professional).

David Heckaman - Americas Co-Chair, Infrastructure & Device Forum

David Heckaman has been engaged in the technology and hospitality industries for the past 20 years, the last ten with Mandarin Oriental Hotel Group. He joined the group to lead the technology development aspect of their North American flagship property in New York City. The development of this property placed Mandarin Oriental as a clear international leader in the area of lodging technology. There were numerous technologies that were presented to the world for the first time when this property opened in 2003. In his current position with Mandarin Oriental he oversees hotel development, technology direction and physical infrastructures. Mr. Heckaman’s technology path started with Stormont Trice Hotels, where he was a regional technology manager and participated in hotel development and project management. He later joined Crestline Capital in Bethesda, MD to assist in the creation and growth of Crestline Hotels & Resorts. David earned his undergraduate degree in Hotel Management and Development from the University of Central Florida. He has also obtained certifications as a Registered Communications Distribution Designer (RCDD) and a Cisco Certified Network Administrator (CCNA).

Neil Schubert - Americas Co-Chair, Infrastructure & Device Forum

Neil plays a major role in the determination of which technologies and applications will be used in Marriott beyond the traditional 3-year planning horizon. Neil joined Marriott's Information Resources (IR) division in 1996 after eight years with Renaissance Hotels. Neil is a 25 year Hospitality technology industry professional. He has held a variety of roles in IT leadership, application development, network and operations support. Marriott International, Inc., is a leading worldwide hospitality company with over 2,700 operating units in the US and 64 other countries and territories. Marriott's lodging business includes hotels and vacation ownership (timeshare) resorts operated and franchised under the Marriott, Ritz-Carlton, Renaissance, Residence Inn, Courtyard, TownePlace Suites, Fairfield Inn, SpringHill Suites, and Marriott Vacation Club International brands. The company is headquartered in Washington, DC and has approximately 128,000 associates.

Yvette Vincent - Co-Chair, Software Forum

Director of IT - Delaware North Companies, Inc.

Yvette has over 20 years in the IT industry with the past 14 at Delaware North Companies Inc.  Responsibilities include the IT management of corporate and field unit systems and data architectures for POS, CRES, PMS, Catering, ERP, gaming and other hospitality systems and interfaces.   Yvette is working on integration opportunities that span DNC wide technologies to meet business needs related to guest service, revenue enhancement, and productivity.  Throughout her career, Yvette has led numerous technology installations in both IT and business capacities, was a member of many internal strategic teams, and loves to find ways to increase usability and simplify processes. Yvette received the CHTP certification from HFTP and graduated Summa Cum Laude from both D’Youville College with a BA in Math\Computer Science and Canisius College with an MBA.

Michael Zetterlund - EAME Co-Chair, Infrastructure & Device Forum

Michael Zetterlund has 15 years of IT experience working with various customers in primarily the offshore and hospitality business before joining Choice Hotels Scandinavia (now Nordic Choice Hotels) in 2000. He is currently working as CTO R&D and is responsible for developing and integrating new products. Current projects overseen by Michael are Energy Zones (interfaced HVAC systems managed by Cenium PMS , including a unique 7-day prognosis for maximum efficiency), Check in/out kiosks, RFID based in-house micro payment and Microsoft Surface based “virtual concierge”. Nordic Choice Hotels currently operates 165+ hotels in Scandinavia, Finland and the Baltics ranging from bed & breakfast to five star resorts.