Fraser Hickox

General Manager, Research and Technology, Peninsula Group Hotels

HTNG Director

Mr. Hickox has spent 21 years with the Peninsula Group, and established the Technology Laboratory in Aberdeen, Hong Kong, where the Peninsula's guest-room technology is developed and refined for use exclusively in their properties.  He is responsible for the refurbishment of the Peninsula Hotels worldwide.   Twenty years ago he opened Asia's first technology hotel, the Kowloon Hotel, with a network system linking all rooms to a central database and a fax server enabling their guests the opportunity of performing business functions in their guest rooms.  Prior to joining Peninsula, Mr. Hickox worked in television and radio broadcasting, at an airline in Papua New Guinea, for a Japanese bank, with the Nauruan Government during the design and installation of a new country-wide telephone system, and on a development line in Taiwan to gain production line experience.  Mr. Hickox was awarded a Ph.D. for his efforts in radio physics.  He holds a number of accreditations from various institutions and is a Director of the China Light & Power Research Institute. His interests are in his vintage cars, flying light aircraft and anything to do with steam power.

Rosemary Jay

Partner, Pinsent Masons

Rosemary Jay is a Partner in the Outsourcing, Technology & Commercial Group and National Head of Information Law at Pinsent Mason's law firm in the United Kingdom.   The Information Law team is one of the largest and most experienced providing advice, representation, training and consultancy on all privacy, confidentiality, data protection, access and related information law issues to public bodies, multi-nationals and private organisations.  Rosemary has 20 years experience of advising organisations on information law issues including 12 years spent as head of Legal at the British Office of the Data Protection Registrar.  Rosemary is the co-author of 'Data Protection Law & Practice' published by Sweet & Maxwell (second edition August 2003) and an editor of the 'White Book.'  She is on the Editorial Board of the Journal of Freedom of Information and an editor of the Encyclopaedia of Data Protection.  She sits on the Examination Committee of the ISEB/BCS Data Protection Certificate Board and is a member of the Ministerial Advisory User Group on access rights.  She has worked with the Council of Europe and the European Commission on privacy issues in Europe and the Commonwealth Secretariat in West Africa. She has spoken and written widely on data protection and access to information, both nationally and internationally.

Gary McGraw

CTO, Cigital, Inc.

Gary McGraw is the CTO of Cigital, Inc., a software security and quality consulting firm with headquarters in the Washington, D.C. area. He is a globally recognized authority on software security and the author of six best selling books on this topic. The latest, Exploiting Online Games, was released in 2007. His other titles include Java Security, Building Secure Software, Exploiting Software, and Software Security; and he is editor of the Addison-Wesley Software Security series.  Dr. McGraw has also written over 90 peer-reviewed scientific publications, authors a monthly security column for darkreading.com, and is frequently quoted in the press. Besides serving as a strategic counselor for top business and IT executives, Dr. McGraw is on the Advisory Boards of Fortify Software and Raven White. His dual Ph.D. is in Cognitive Science and Computer Science from Indiana University where he serves on the Dean’s Advisory Council for the School of Informatics.  Dr. McGraw is an IEEE Computer Society Board of Governors member and produces the monthly Silver Bullet Security Podcast for IEEE Security & Privacy magazine.

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Martin Powell

Senior Consultant, The Human Chain Ltd.

Martin Powell joined the The Human Chain, the specialised UK-based Mobile Telecoms Consultancy, in 2007. After working in the IT and telecommunications industry for over 16 years with a particular focus on mobile telecoms.  Mr. Powell started his career teaching in Spain before returning to the UK and joining Unisys before moving to Cardkey systems (now part of Johnson controls). In 1994 he joined Vodafone where he was responsible for service provider relationships. From 1998 to 2001 he led a business analysis team at Vodafone UK before moving into Marketing where he was responsible for delivery of a wide range of consumer and business propositions. He then joined the Vodafone strategy team where was also responsible for market analysis and business planning. Since joining The Human Chain, Mr. Powell has been working with the hospitality clients and mobile network operators identifying, scoping and delivering guest mobile services including mobilising existing services, developing new channels to market and new mobile services using Near Field Communications.

Nick Price

CIO/CTO, Mandarin Oriental Hotel Group

Past HTNG President

Nick Price joined Mandarin Oriental Hotel Group in January 2000 as CIO/CTO.  A newly created position, the appointment is in line with the Group’s objective of strengthening its corporate and specialist core competencies in areas most critical to success.  With more than 19 years experience in IT and emerging technologies, Mr. Price brings to Mandarin Oriental an in-depth understanding of current and emerging technology trends and their commercial application.  He reports directly to the Group’s Managing Director, Edouard Ettedgui.  He joined Mandarin Oriental from Dairy Farm Group a leading Asian retailer headquartered Hong Kong, where, since 1996, he held the position of Group Technical Architect, responsible for technology planning and infrastructure strategy.  Prior to joining Dairy Farm in 1995, he worked throughout Europe as an IT consultant and from 1991 to 1993 as Technical Director, Europe for UNIX International.  Prior to 1991, Mr. Price held technical positions with a number of large systems manufacturers developing UNIX-based systems, enterprise networks and systems software.  A British national, he holds an Honours degree in Computer Science from University of Westminster, London, United Kingdom.  At Mandarin Oriental, he is responsible for a broad range of digital, or soon-to-be digital technologies and services, including traditional hotel IT, enterprise networks and infrastructure, Internet presence, PABX and telephony, hotel networks, in-room technologies , and audio visual systems.  Mr. Price has a keen interest in technology and believes the hotel industry is ready for change as its customers drive it towards an ever more customer-centric and hence technology-dependent future.

James Simkins

Partner, MTM Luxury Lodging

James Simkins is a Partner at MTM Luxury Lodging, a hotel management company with nine properties open or under development.  Prior to joining MTM, Mr. Simkins had a distinguished international career that spanned four continents with Westin Hotels & Resorts.  He rose to Vice President, Operations of Westin International Asia Pacific, and opened the $620 million Westin Tokyo as Managing Director in 1994, while supervising  the Westin Osaka and later opening the Westin Sydney.   Mr. Simkins was acknowledged in 1996 by Leaders magazine as one of the world’s leading Hotel Managers.  He holds a business degree from the University of South Africa and attended the University of Witwatersrand, where he studied (but did not complete) Civil Engineering.  He also has the AH&LA Institute Diploma and has lectured in Engineering for Hospitality Management for that organization.  

Shiv Singh

Global Social Media Director, Avenue A | Razorfish

Shiv Singh has been with Avenue A | Razorfish, one of the largest interactive marketing and technology services agencies in the world, since 1999, and has worked in its Boston, New York, San Francisco and London offices. Prior to that he ran a small web development company. Mr. Singh helps clients leverage digital technologies to develop meaningful and value driven customer and employee relationships. Most recently, He founded and led the Enterprise Solutions practice at Avenue A | Razorfish. He currently advises clients in the areas of Web 2.0 and Social Media. A recognized speaker, Mr. Singh has spoken on Social Computing and Intranets at the Office 2.0 Conference, Knowledge Management World, Portals and Collaboration Conference, the Society for Technical Communication Annual Conference and the Philadelphia Chapter of the American Marketing Association. He has an undergraduate degree in Business Administration from Babson College, USA and has done graduate work at the London School of Economics and Political Science (UK). 

Bryan Steele

Founder and Managing Director, Jireh-Tek Ltd.

Bryan Steele has over 17 years of IT and business experience gained not just in the hospitality sector but also from 19 years with Unilever, a Blue Chip company, where he held a number of senior IT and engineering management roles which included international assignments. He was the Director of IT and a member of the Senior Management Team at Thistle Hotels, a £300m company comprising 50 hotels and 10,500 rooms operating under the Thistle and Guoman brands; where he had responsibility for all Information and Communication Technology. During this time Mr. Steele co-founded and chaired the Micros Fidelio Opera Users Group.  He is an ex HTNG Board member and currently an Executive Advisor to the Board. He is also on the Advisory Board of Lorica Solutions.  Jireh-Tek’s client list includes Hilton Hotel Corporation, Majid Al Futtaim Hospitality, AT&T, ETV Interactive, Cinven, and Professionalink.

Jeremy Ward

Chief Information Officer, JJW Hotels & Resorts

Mr. Ward was appointed Chief Information Officer for JJW Hotels and Resorts in April 2002.  He brings more than 15 years of experience in the IT industry to the position.  Prior to his appointment, he was the Group IT Manager for the Spescom Group, a leading provider of Information and Communications technology to the global market, where he was responsible for ensuring continued excellence in service delivery and technologies across the Spescom Group of companies.  At JJW Hotels and Resorts, Mr. Ward has been fundamental in establishing and expanding the technology used throughout the groups hotels, including applications and solutions used across the back-office, and the emergence and convergence of technologies used for guest facing solutions.

Dr. Peter Agel

Vice President Distribution Logistics - EMEA, MICROS-Fidelio GmbH

Dr. Agel has been with MICROS-FIDELIO since 2004, overlooking all central systems hotel products and the hotel CRS SaaS business labeled myfidelio.net.  He is a member of the Executive Management Board in the EAME region.  Before joining MICROS he was partner of ghh consult, focusing on strategic concepts for the tourism industry, in particular for hotel companies, investors, and funding organizations.  He was also Managing Director of TRUST International Hotel Reservation Services, then a Bertelsmann company. After several years as Managing Director of Steigenberger Consulting, Peter served as President & CEO for SRS-Steigenberger Reservation Service (now Worldhotels). Peter started his professional career as Project Manager with the German Agency for Technical Co-operation (GTZ) with engagements in regional development projects on the effective use of renewable energies in West Africa. Peter wrote his Ph.D. on a town and country planning topic in Colombo/Sri Lanka.  He has a MA in Geography. Together with his family he lives in Frankfurt/Germany.

Andrea Carrillo Bianchi

Director of Business Development, Distribution & Logistics, MICROS-Fidelio EAME

Andrea Carrillo Bianchi is the Director of Business Development, Distribution & Logistics at the Central Systems Unit of Micros-Fidelio EAME (Europe, Africa and Middle East).  There, she is responsible for all operations of Software as a Service (SaaS) solutions - including myfidelio.net, which is the SaaS version of Opera Reservation System - and for developing new market opportunities and entry strategies.  Before joining Micros-Fidelio, Mrs. Bianchi worked as Director Business Development at TRUST International.  She began her career in the Sales & Marketing Team of One & Only Resorts, followed by some years as Hotel Contracting Manager for DERTOUR, one of the largest tour operators in Germany.  Mrs. Bianchi is a graduate of the University of Sao Paulo, Brazil, where she was born and grew up.  She has lived in Germany since 1991.

Stephen Burke

Vice President, Product Development, Knowcross Solutions Pvt. Ltd.

Co-Chair, HTNG Architecture Workgroup

Stephen Burke heads product management and product development for Knowcross Solutions Pvt. Ltd, a New Delhi, India-based provider of software products, such as TRITON™ Guest Services System, that are aimed at enabling high-end hotels to deliver an exceptional overall guest experience.  Prior to Knowcross Solutions, Mr. Burke was the Director of Systems Integration for Hotel Booking Solutions Incorporated, working with distribution and supply interfaces primarily based in OTA XML.  He was also part of New Orleans-based Hotel Booking Solutions, LLC, where he focused on distribution channel and supply acquisition, as well as partner management. Mr. Burke has served in technology management roles for Diamond Data Systems, Sprint E-Solutions and Tulane University. He has consulted on technology issues with Fortune 1000 clients such as Entergy, McDermott International, SCP Pool, Zen-Noh Grain and Solvay, S.A.  He has previously presented at industry conferences including HEDNA and HITEC. He has been active in HTNG for the last two years, and was part of team that created the Property Distribution v1.0 specification, as well as presently working on the ODX team of Property Webservices workgroup. Mr. Burke graduated from Tulane University with a degree in Communications and a minor in Computer Information Systems.

Brigitte Diem-Guy

General Manager, SpaSoft, Par Springer-Miller Systems

Originally from Switzerland, Brigitte has spent the last 18 years in North America working for large international hospitality companies in a variety of Operational, Sales & Marketing and International Business Development Executive roles.   A dynamic business leader with over 22 years of broad-based hospitality experience, her strategic approach and will to win has proven effective in driving results in product development, marketing, operations and the successful positioning of hospitality corporations in the global market place.  Prior to joining PAR Springer-Miller Systems as General Manager for SpaSoft, Ms. Diem-Guy was working for the Toronto Convention and Visitors Bureau as Corporate Director. She was responsible for the economic recovery of the Convention & Meeting sector post SARS, ensuring consistent corporate imaging with related strategic initiatives as well as positioning the new brand for Toronto within the international market place.  She has been an active member in the HTNG Property Web Services Group, representing SpaSoft in the Single Guest Itinerary and Back Office Integration workgroups.

Chris Farrar, Ph.D.

President, Percipia

Chris Farrar began his hospitality industry career as a jack-of-all-trades at a small family-owned resort lodge in Carmel Valley, California.  After a successful academic career and detours through a variety of companies and industries, Mr. Farrar found his way back into the hotel business when he joined Percipia in 1996.  As president of Percipia, Chris is responsible for overall management of the company, development of strategic relationships and executive-level account management.  In previous positions with the company, he helped shepherd it from a small, local telephony company into a multimillion dollar global supplier of IP-based telecommunications goods and services.  In this capacity, Percipia is helping the hotel industry reap the strategic and competitive rewards of the transition to new internet-related voice communication technologies.

Industry Technology Strategist, Microsoft Corp.

Bill Frizzell works in Microsoft’s Enterprise Platform Group (EPG) Commercial Sector Headquarters, as the Industry Technology Strategist for the Hospitality team. He is responsible for defining and developing a technical architecture vision and long term technology roadmap for Microsoft, essentially shaping the company’s technical strategy in the Accommodation, Gaming and Entertainment, and Food Services segments.  Prior to this role, Bill has served in various positions within the Retail & Hospitality Industry, on the Store Systems team, and as the Account Technology Specialist (ATS) for the East Retail region.   Prior to Microsoft, Mr. Frizzell spent most of his career at ERIM and Booz Allen & Hamilton on their National Security Team, performing Strategic Planning and as the Senior Scientist for the Imagery Analysis Division for the National Reconnaissance Office (NRO) and the National Imagery and Mapping Agency (NIMA) from 1986-1999. He subsequently worked as an independent trainer for IT certifications, holding fourteen premium certifications, including MCSE, MCSD, MCAD, MCDBA, MCT, Oracle OCP, and Chauncey CTT, and later served as CIO for Advanced Computer Technology Training.  Mr. Frizzell subsequently was lead Architect for the U.S. Department of Labor’s Active Directory implementation and standardization on the .NET platform.

Lew J. Harasymiw, Esq.

Director of Interface Solutions, SynXis
Co-Chair, HTNG Property/Distribution Solution Workgroup, Message Definition Team

Lew J. Harasymiw is the Director of Interface Solutions for SynXis, the industry leader in distribution technology and services. He has been working in technology since graduating from Boston College Law School in 1996. After working for nearly 4 years as a consultant, Mr. Harasymiw entered the hospitality industry and in 2000, became one of the founding members of hubX Inc. At hubX he designed and developed all aspects of the application architecture including PMS integration, booking engines, call center applications, and administration and content management tools. After hubX was acquired by SynXis in 2004, he continued in his role and was instrumental in the transition to SynXis's new RedX platform. Shortly after Sabre Holdings acquired SynXis in 2005, his focus became centered on interfaces. Mr. Harasymiw is now responsible for the planning and implementation of strategic partnerships and automation with the industry's leading booking sites. More recently he has assumed responsibility for SynXis's Technology Partner Program. He is very active in both HTNG and the OpenTravel Alliance. He is currently the co-chair of the OpenTravel Hospitality Workgroup. He also acts as the co-chair of the HTNG Property/Distribution Workgroup Message Definition Team where he is collaborating with the other members on the v2.0 specification.

Hospitality Channel Manager, SAP AG

Axel Janz is Hospitality Channel Manager at SAP AG, based out of Walldorf, Germany. Axel started with SAP in 1991 and throughout his career he held various positions at SAP AG, SAP Japan, SAP Hosting and SAP Germany. Axel is working with SAP's various country organizations to set-up sales-partner channels for the hospitality industry. Axel received a BA in Computer Science from the Mannheim University of Applied Sciences back in 1991 and he holds an MBA from The Open University in UK.

Dayna L. Kully

Senior Director, Strategic Accounts and Wireless Carriers, MobileAccess Networks

Dayna L. Kully has over 25 years of experience in sales, channel development, marketing and senior level management, specializing in telecommunications technology for the hospitality and healthcare markets.  As Senior Director, Strategic Accounts and Wireless Carriers at MobileAccess, a leading distributed antenna system provider, Miss Kylly is also responsible for the hospitality vertical.  Prior to MobileAccess, she was the Vice President, Sales and Marketing for IP3, a broadband gateway supplier  specializing in the hospitality market.  Early in her career, Miss Kully held sales management positions at Pacific Bell and AT&T.  She also successfully managed sales, technical and operations teams at GE/RCA and Williams Communications, later joining Nortel Networks' emerging optical and access group.  She later went on to become Vice President of Hospitality Divisions at both Everest Broadband and Mitel Networks.  Prior to leading successful broadband divisions at Everest Broadband and Mitel Networks, Miss Kully co-founded Brautovich/Kully, a product marketing firm offering immediate, expert assistance in the strategic marketing of telecommunications products to companies such as US WEST, Hitachi, Northern Telecom and Fujitsu.  Miss Kully holds a Bachelor's degree with honors in Economics from the University of California at Berkeley.

Natasha Nelson

Corporate Director, Hotel Information Systems, Four Seasons Hotels and Resorts. 

Co-Chair, HTNG Property Web Services Workgroup

Ms. Nelson's primary responsibilities include overseeing selection and deployment of strategic applications for both the hotel and residential side of the business worldwide, as well as critical path management and implementation of computer systems and networks for all opening hotels.  Her hospitality career has included hotel management positions with Radisson in reservations and front office and in accounting and MIS at one of Four Seasons’ Chicago properties prior to moving to Four Seasons Corporate office in Toronto.  Joining Four Seasons’ Corporate Marketing department in 2000, she led the implementation of a company-wide Customer Information System.  She then played a key role in implementing a new CRS with the Company’s first two way interface between the properties and the worldwide reservations office.  She then moved to the Corporate MIS department to take up her current role.  Since transferring to the corporate office, her responsibilities have included deployment and implementation of new generations of Property Management Systems, various CRM initiatives, Financial Back Office Systems, Rapid Response Systems, Point of Sale Systems, Leisure Management Systems and Residential Management Systems.  Ms. Nelson holds a Masters degree in Economics from Plekhanov Russian Academy for Economics.

Monika Nerger

Vice President, IT - The Americas, Mandarin Oriental Hotel Group

Co-Chair, HTNG In-Room Technology Workgroup

Ms. Nerger has been engaged in the technology and hospitality industries for the past 25 years.  As a writer and consultant, she has published several articles on subjects ranging from legacy application modernization, CRM in the gaming industry, to the use of satellite communications onboard cruise ships.  She has worked on a number of new hotel projects, including the opening of The Borgata in Atlantic City and the Sands (Venetian) in Macau.  Ms. Nerger worked internationally with Pan Pacific Hotels, KPMG Consulting and Royal Caribbean Cruise lines, before assuming her current position as Vice President of Technology, The Americas, for Mandarin Oriental Hotels.  In her current role she oversees regional responsibilities for technology in Mandarin’s hotels in New York, Washington, Miami, Bermuda, San Francisco, as well as new developments under construction in Las Vegas, Cancun, Costa Rica, Turks and Caicos, Boston, Dallas, and Chicago.  She holds a Masters Degree in Business as well as an undergraduate degree in Computer Science, and is a member of Beta Gamma Sigma.

Greg Pasetta

Chief Operating Officer, Tangerine Global

Team Chair, Media Content Team - HTNG In-Room Technology Workgroup

With more than 20 years experience, Greg Pasetta has worked in all facets of the television and media industry from content creation to distribution. As COO of Tangerine Global, he is responsible for the technology and operations of the company.  Mr. Pasetta started his career in live and variety television working on the largest television shows, including: The Academy Awards, Emmy Awards, Full House and over 30 other series and specials.  He has managed and operated many companies, including: TVN Entertainment, Alyna Media and NetSmart.  While at TVN, he created a satellite distribution and asset management system that today is the main VOD content delivery platform for the cable industry serving content to over 30M households. Mr. Pasetta's extensive background in HDTV started in 1991, working on early HDTV productions and building an HDTV facility in 1993.  For many years, he also served as an advisor to the Board of Directors of DePfa Bank, one of the largest banks in Germany.

Tom Pullen

Vice President of IP Video-on-Demand, Guest-Tek

Mr. Pullen is responsible for Guest-Tek’s global IPTV and IP-VOD businesses.   Tom manages the video technology development strategy, product features and functionality, Hollywood studio relationships, as well as, the video products’ global sales.  Under Tom’s direction, Guest-Tek delivered the first IPTV solution to the hospitality market in North America in November 2005 and Guest-Tek has partnered with the Peninsula Hotels Group to become its global hospitality IP-VOD provider. Tom joined Guest-Tek in January 2005 after three years with General Dynamics Interactive (GDI) as its Director of Strategic Alliances.  At GDI, Tom was the top sales and business development executive.  He facilitated the development of the first high-definition IP-VOD solution in the hotel marketplace which was deployed in November 2003 at the Mandarin Oriental New York City and subsequently in the Wynn Las Vegas Resort.  Prior to GDI, Tom was the Vice-President of Sales and Corporate Development at NxTV where he led the sales team and established long-term deals with the Four Seasons and St. Regis hotel brands.  Tom holds an M.B.A. in Strategy & Marketing from the Anderson School at U.C.L.A. and a Bachelor of Arts in Political Science with honors from Tufts University.

Douglas Rice

Executive Vice President & CEO, Hotel Technology Next Generation

Mr. Rice is a founder of Hotel Technology Next Generation (HTNG), and became its first permanent Executive Director in September 2004, and assumed his current position in January 2007.  Mr. Rice reports to HTNG's board of directors.  His prior experience includes ten years as President of Stratus Management Group, Inc., a leading consulting firm focusing on hotel technology, marketing, and operational issues; eight years as managing consultant and Vice President at The Graycon Group, Inc. (predecessor company to TravelCLICK); four years in various market management positions at United Airlines; and six years as senior economist and consultant at Data Resources, Inc., and Wharton Econometrics (both now part of GlobalInsight).  Mr. Rice earned his Bachelors degree with highest distinction in Economics and distinction in Mathematics at Dartmouth College.  He earned his Masters in Business Administration at Harvard Business School, where he was awarded top honors as a George F. Baker Scholar. 

Thomas Rössler

Director Software Development, The Assistant Company (TAC Informationstechnologie GmbH)

Thomas Rössler is Director of Software Development for TAC GmbH. The Austrian TAC GmbH is specialized in developing innovative software solutions for the tourism industry and maker of Spa & Sport Software Reservation Assistant. Prior to his career for TAC, Thomas was working for a management consultancy where he played a key role in many IT projects across a variety of industries. Since then he has had a strong focus on using technology to improve current and future profits.  His experiences from numerous projects with renowned hotels (both individual and group) around the world always find their way back in the strategic development of Reservation Assistant.  Mr. Rössler is an active member in the HTNG Property Web Services Group providing his know-how especially in the Single Guest Itinerary, Guest Self Service and Back Office Integration workgroups.

Neil Schubert

Vice President, IT Strategy, Marriott International.

Co-Chair, HTNG In-Room Technology Workgroup

Mr. Schubert plays a major role in the determination of which technologies and applications will be used in Marriott beyond the traditional 3-year planning horizon. He joined Marriott’s Information Resources (IR) division in 1996 after eight years with Renaissance Hotels. He is a 25-year hospitality technology industry professional. He has held a variety of roles in IT leadership, application development, network and operations support.  Marriott International, Inc., is a leading worldwide hospitality company with over 2,700 operating units in the US and 64 other countries and territories. Marriott’s lodging business includes hotels and vacation ownership (timeshare) resorts operated and franchised under the Marriott, Ritz-Carlton, Renaissance, Residence Inn, Courtyard, TownePlace Suites, Fairfield Inn, SpringHill Suites, and Marriott Vacation Club International brands. The company is headquartered in Washington, DC and has approximately 128,000 associates.

Barry L. Shuler

Senior VP of IT Strategy and Chief Technology Officer, Marriott International, Inc.

President and Director, Hotel Technology Next Generation

A graduate of The University of South Carolina, Mr. Shuler’s responsibilities encompass all aspects of the Chief Technology Officer role, and he plays an integral role in promoting Marriott’s competitive advantage through the effective identification and use of information technology.  He has held this position for 11 years.  Mr. Shuler has over 37 years of Information Technology experience, including 12 years of management consulting to Fortune 100 companies and government, and 25 years of internal corporate systems in Western Electric Company, Bell Laboratories, AT&T, and Marriott International.  He has authored and been featured in numerous computing and communications articles, and has contributed to many books on information technology.  He is a popular speaker at conferences and seminars on enterprise architecture, business process reengineering, IT-enabled change, IT metrics, and strategic planning for information technology.  He also serves on a number of other external advisory boards.

Ragnar Strerath

Senior Director Product Strategy, TRUST International Hotel Reservation Services GmbH