Monday 13 July - Tuesday 14 July - Wednesday 15 July

17:00 - 20:00

Registration Open

Level 1, Grand Gallery

18:30 - 20:00

Level 1, Grand Gallery

Don't miss the traditional Lion Dance!

Exhibits Open

07:30 - 20:00

Registration Open

Level 1, Grand Gallery

Breakfast (not included)

Level 1, Stella Gallery - S$42

Exhibits Open - Grand Gallery

09:00 - 09:20

Welcome Remarks

Level 1, Grand Ballroom

Speaker:

Douglas RICE, Executive Vice President & CEO, HTNG

The Age of Choice:  The Evolution of our Habitat...and the Role Played by Technology

Level 1, Grand Ballroom

The hotel, like the home habitat, is evolving towards a third era: the digital, or virtual age, where the distribution of space is changing. Europe’s pre-eminent journalist and editor in the field of hotel innovations and technologies (and active HTNG member), Richard Barnes, takes us on a trip to the hotel room of the future... Not as seen through his eyes, but as related by some of the world’s top designers and thought leaders. We are in the midst of a profound mutation, and in the hotel sector, those who are able to grasp this will be ahead of the game in coming years.

Speaker:

Richard BARNES, Editor-in-Chief, Cleverdis

10:10 - 10:30

HTNG Workgroup Overview:  Architecture

Level 1, Grand Ballroom

The co-chair of HTNG's Architecture workgroup will provide an overview of efforts to produce an industry reference architecture.  This project, recognized by both ComputerWorld Magazine and The Open Group as a groundbreaking effort in technology design, promises to enable hotels and vendors to deploy more nimble, flexible systems with less pain and cost.

Speaker:

Stephen BURKE, Vice President, Product Development, Knowcross Solutions Pvt. Ltd.

Slides

10:30 - 11:15

Break

Level 1, Grand Gallery - Exhibits Open

11:15 - 12:10

HTNG Workgroup Overviews

Level 1, Grand Ballroom

HTNG's workgroups are the driving force in creating simpler, less expensive integration.  Three HTNG workgroups will outline their efforts and present key solutions that hotels and vendors alike can use today and in the near future.  The In-Room Technology workgroup addresses technology within the guestroom, and the infrastructure to deploy it.  The two Distribution related workgroups deal with interfaces for transactional reservation processing as well as for managing content published to distributors and destination web sites.

Speakers:

Greg DAWES, Systems Engineer, Zhone Technologies (In-Room Technology Workgroup)

Colin CORBY, Technical Director, TeleAdapt (In-Room Technology Workgroup)

Patrick ANDRES, Director, SynXis (Property/Distribution Solution Workgroup)

Michael LINCK, Strategic Relationships-Hospitality, Lutron Electronics Co. Inc.

PDS Slides

12:10 - 13:40

Lunch

Stella Gallery

Exhibits Open - Grand Gallery

13:40 - 14:30

The Technology Behind the City of Dreams

Level 1, Grand Ballroom

The CIO for Melco Crown Entertainment (developer and owner of City of Dreams in Macau) shares his experience on the IT Infrastructure and the various systems employed to support its immediate and future requirements within a complex environment that caters to all business processes and operational needs and goes on to explain how they delivered the dream of convergence within a silo-ed reality. In a project of this magnitude, there are many stakeholders from diverse cultural backgrounds and business partners from various parts of the world to work with, in addition, this is the First end-to-end IP integrated system of it size and geographical location, providing the Dream Team with some invaluable "lessons learnt".

Speaker: 

Roger SESHADRI, VP & CIO, Melco Crown Entertainment

Case Studies:  Why Standards Drive Profits

Level 1, Grand Ballroom

As more and more companies implement HTNG standards, they are discovering profit opportunities for themselves and their customers. This session will highlight several case studies from the perspective of people who managed integration products, with some surprising results.

Moderator: 

Harbans SINGH, Managing Director, UBIQ Global Solutions Sdn. Bhd.

Speakers: 

Patrick ANDRES, Director, SynXis

Stephen BURKE, Vice President, Product Development, Knowcross Solutions Pvt. Ltd.

Bryce HODGSON, Global Alliances, Intelligenz

Brian MANNING, Managing Director, CMS Hospitality

15:20 - 16:00

Break

Level 1, Grand Gallery - Exhibits Open

16:00 -17:00

TV from the Internet:  Where Will We Find the Bandwidth?

Level 1, Grand Ballroom

In-room entertainment systems will undergo massive change in coming years as guests increasingly move to on-demand, Internet-based content that will strain any hotel's bandwidth. IPTV, HDTV, 3DTV, time-shifting, place-shifting, and other trends will change the face of hotel TVs forever. Will bandwidth demand ever flatten? And what are the implications for a hotel's IP infrastructure and provisioning?

Moderator: 

Ted HORNER, Managing Director, E. Horner & Associates Pty. Ltd.

Panelists: 

Greg DAWES, Systems Engineer, Zhone Technologies

Tom DUKE, CTO, iBAHN

Silvio REALE, CEO, VDA Asia-Pacific

Jeffrey SOONG, CEO, Broadband Network Systems Ltd.

17:00 - 18:00

Free Time

Exhibits Open

18:00 - 19:30

Reception

Level 1, Grand Ballroom - Exhibits Open

Registration Open

Level 1, Grand Gallery

Breakfast (not included)

Level 1, Stella Gallery - S$42

Exhibits Open - Grand Gallery

09:00 - 09:50

Data Security:  A Practical Approach for Hotels

Level 1, Grand Ballroom

This presentation will discuss the threats posed to hotels in the all-important area of data security. With credit-card data and sensitive guest information stored in many different hotel systems, what are some of the practical steps that hotels can take to protect it? How are the payment card industry's data security standards intended to support this effort, and what are the common pitfalls that can make hotels vulnerable?

Speaker: 

Emöke BITTER, Director of Data Security, Visa Worldwide

09:50 - 10:20

HTNG Workgroup Update:  Property Web Services

Level 1, Grand Ballroom

A member of the workgroup will provide an overview of numerous standards-based efforts underway in this workgroup and how they can help hotels, including the Single Guest Itinerary specification (which allows PMS, spa, golf, and other activity systems to seamlessly share guest information); the Guest and Room Status Messaging specification (which connects the PMS to guestroom devices); and other efforts covering back office integration, digital signage, guest self service, food and beverage ordering, and kiosks.

Speaker:

Stephen BURKE, Vice President, Product Development, Knowcross Solutions Pvt. Ltd.

10:20 - 11:05

Break

Level 1, Grand Gallery - Exhibits Open

Painting the Guest Room Green

Level 1, Grand Ballroom

The next generation of guestroom devices offers new opportunities for reduced energy consumption, while maintaining and even enhancing guest comfort. Learn what you can to today, or plan for tomorrow, to capitalize on these changes.

Moderator: 

Fraser HICKOX, Managing Director, Hospitality Laboratory, Ltd.

Panelists: 

Matthew COBHAM, Senior Manager LiDAC ASEAN & APR, Philips Lighting

Mike GOPAL, Managing Director, India, AMX

Michael LINCK, Director, Lutron Electronics Co., Inc.

Jason TIRADO, Director, International Sales, Crestron Electronics, Inc.

12:10 - 13:30

Lunch

Stella Gallery

Exhibits Open - Grand Gallery

13:30 -14:05

No Rules:  The New World of Social Media

Level 1, Grand Ballroom

Should you be more worried about the journalist that walks into your property with a camera crew, or the guest armed with an iPhone or cellphone with a camera ? Like it or not, your guests are using the new social media such as Youtube, Twitter, Facebook, TripAdvisor, Yelp, and others to give feedback on your property, instantaneously, virally and graphically. Everyone is the new media now and the rule is that there are no rules. How do you deal with this new phenomenon of citizen journalism and social marketing?

Speaker: 

Tony YEOH, Vice President, Global Technology, Asia-Pacific, InterContinental Hotels Group

14:05 -14:15

HTNG Workgroup Update:  Payment Systems & Data Security

Level 1, Grand Ballroom

The chair of this workgroup will provide a brief recorded overview of their emerging Secure Data Proxy approach to protecting sensitive information, and continuing work on standard payments interfaces.

Speakers:

Alan LUBITZ, Senior VP & CTO, Planet Payment (recorded presentation)

14:15 - 14:55

Break

Level 1, Grand Gallery - Exhibits Open

IT Spending in Turbulent Times:  The CIO Perspective

Level 1, Grand Ballroom

The global economy has put new strains on hotel IT organizations, as declining revenues and stressed balance sheets create severe cost pressures - just at the time when IT investments are needed to cope with changing guest expectations. Find out how hotel companies are dealing with these challenges.

Moderator:

Terence RONSON, Managing Director, Pertlink Limited

Speakers: 

Mark FANCOURT, Vice President Information Technology, Pan Pacific Hotel Group

Shane IZAKS, General Manager Information Technology, The Peninsula Group

Nick PRICE, CIO/CTO, Mandarin Oriental Hotel Group

Joseph WONG, Managing Director Information Technology, Asia Pacific, Starwood Hotels & Resorts Worldwide

Closing Remarks

Level 1, Grand Ballroom

Speaker: 

Douglas RICE, Executive VP & CEO, HTNG