8:00 am-

8:00 pm

Registration Open

6:30 pm-

8:00 pm

Welcome Reception - Ballroom C, D & E & Prefunction - Tabletop Exhibits & Innovation Award Judging Room Open

8:00 am-

8:00 pm

Registration Open - Entryway to Ballroom

Innovation Award Voting (Hoteliers & Consultants Only) - East & West Paces Room

8:00 am-

9:00 am

Welcome Coffee/Continental Breakfast - Sponsored by Guestware

Ballroom C, D & E & Prefunction - Tabletop Exhibits & Innovation Award Judging Room Open

9:00 am-

9:15 am

Welcome Remarks

Jim Peterson - President, HTNG (Senior Vice President, Enterprise Architecture, Marriott International)
Douglas Rice - Executive VP & CEO, HTNG

9:15 am-

10:10 am

Keynote Address:

Connected Guests: Using Wi-Fi as a Strategic Advantage

With a predicted 10 billion mobile devices populating our world by 2016, mobility has become mainstream, and Wi-Fi connectivity for mobile devices and tablets has become a top traveler expectation (source). In Connected Guests, John Bollen, Senior Vice President of Technology Strategy at MGM Resorts International and Bob Friday, Chief Technology Officer at Cisco will discuss how high-density Wi-Fi is used as a strategic business advantage at MGM Resorts and a way to enhance the guest, visitor and convention user experience. They will also discuss how ground-breaking context-aware mobile technology increases guest intimacy while opening up additional marketing opportunities for the resort.

Bob Friday - CTO, Wireless Networking Group, Cisco Systems
John Bollen - VP of IT Strategy and Business Engagement, MGM Resorts International

10:10 am-

10:20 am

HTNG Annual Report

This high-level overview will bring you up to date on HTNG's many activities designed to ease the burden on hotels buying technology while empowering vendors to succeed. Find out why HTNG continues to attract new members and retain current ones, and learn about some of our plans for the future.

Douglas Rice - Executive Vice President & CEO, HTNG

10:20 am-

10:30 am

Vendor Advisory Council

HTNG’s newest governance entity, the Vendor Advisory Council, was formed in late 2011.  Council co-chairs will provide an update on their direction as they organize to better represent the needs of vendors in HTNG’s strategy and operations.

Micah Friedman - Director - Hospitality Industry, Oracle Travel, Transportation & Hospitality Industry Business Unit
Vanessa Ogle - President/CEO, Enseo

10:30 am-

11:20 am

Coffee Break - Sponsored by Amadeus

Ballroom C, D & E & Prefunction - Tabletop Exhibits & Innovation Award Judging Room Open

11:20 am-

12:10 pm

Are Your Hotel Guests Tech-Ready?

The extent to which hotel guests accept and use technology both during a hotel stay and on their own can be a useful means of understanding their preferences. An individual’s Technology Readiness Index (TRI) is based on four underlying factors - optimism, innovativeness, insecurity, and discomfort - related to the use of technology. During this session we will present results of a series of studies conducted at the Cornell Center for Hospitality Research that measure the TRI of business and leisure hotel guests and assess their impact on travel habits, and preferences for different types of technology-based hotel services. We will also demonstrate how TRI approach can be used for prioritizing the use of different types of customer-facing technologies in the hospitality industry.

Rohit Verma - Professor, Service Operations Management & Executive Director, Center for Hospitality Research, Cornell University School of Hotel Administration

12:10 pm-

1:40pm

Lunch - Sponsored by Swisscom

Ballroom C, D & E & Prefunction - Tabletop Exhibits & Innovation Award Judging Room Open

1:40 pm-

2:35 pm

Seismic Shifts at the Core

It’s a huge undertaking for any hotel company to replace core hotel systems like CRS, PMS, or CRM. The analysis, planning and product selection takes years, and major hotel company CIOs will say little publicly about their company’s thought processes before decisions are final. The past few years may have seemed like the status quo for these systems among the major hotel brands, but seismic changes have been put in motion by industry, technology, and market developments, and CIOs are revisiting long-standing paradigms after many years of inactivity. This session, featuring current and recent CIOs representing hotel companies of varying sizes and types, will explore in-depth the evolving thinking in the CIO suite, what new technologies are emerging from other industries, and what traditional hospitality vendors must do to be relevant in C-Level discussions.

Moderator:
Ken Barnes - VP of IT, White Lodging

Presenters:

Vineet Gupta- Executive Vice President & CIO, Fairmont Raffles Hotels International
Tim Harvey - CEO & President, Core Ideas, LLC; former EVP & CIO, Hilton Worldwide
Todd Thompson - Former CIO, Starwood Hotels & Resorts Worldwide

2:35 pm-

3:05 pm

Workgroup Update:  Infrastructure and Device Forum

Members of the HTNG infrastructure and device workgroups will provide brief, business-level updates of their efforts for the past year and emerging efforts in mobility, and how hoteliers and vendors can benefit by using them..

Presenters:

David Heckaman - Vice President of Technology, Mandarin Oriental Hotel Group
Dayna Kully - Co-Founder & Partner, 5thGenWireless
Neil Schubert - Vice President, IT Strategy - Marriott International
Dick Wagner - Director of Emerging Technologies, Marriott International
Michael Zetterlund - Product Management Director, Swisscom

3:05 pm-

3:50 pm

Coffee Break - Sponsored by Agilysys

Ballroom C, D & E & Prefunction - Tabletop Exhibits & Innovation Award Judging Room Open

3:50 pm-

4:45 pm

Secure Payments Framework

Marc Bayerkohler - Security Consultant, Trustwave
John Bell - Enterprise Architect, Marriott International
Christian Palomino - IT Operations Networks & Security Director, Meliá Hotels International
Yvette Vincent - Director of Information Systems, Delaware North Companies, Inc.
Franklin Tallah - Senior Professional Services Consultant, Verizon

4:45 pm-

5:15 pm

Workgroup Update: Software Forum

Members of the HTNG software workgroups will provide brief, business-level updates of their efforts for the past year, and how hoteliers and vendors can benefit by using them.

Presenters:

5:15 pm-

6:30 pm

Free Time

6:30 pm-

7:30 pm

Cocktail Reception - Sponsored by Inncomm

Ballroom C, D & E & Prefunction - Tabletop Exhibits & Innovation Award Judging Room Open

7:30 pm-

9:00 pm

Dinner - Sponsored by UIEvolution

Ballroom C, D & E & Prefunction - Tabletop Exhibits & Innovation Award Judging Room Open

7:30 am-

2:00 pm

Registration Open - Prefunction Area

7:30 am-

10:45 am

7:30 am-

8:30 am

Welcome Coffee/Continental Breakfast - Sponsored by LG Electronics

Ballroom C, D & E & Prefunction - Tabletop Exhibits & Innovation Award Judging Room Open

8:30 am-

9:35 am

Keynote Address:

The Postdigital Enterprise: A New Basis of Performance and Competition

Five major technology-based forces are impacting most businesses in the market today – mobile, analytics, social, cloud, and cyber intelligence. With each being relatively new and all rapidly evolving, how can technology executives harness the convergence of the five postdigital forces and lead the move to tomorrow? During this session, Bill Briggs of Deloitte Consulting will explore how the convergence of these postdigital forces presents an opportunity for IT to help elevate business performance..

Bill Briggs - Global Deloitte Digital Lead and Deputy CTO, Deloitte Consulting LLP

9:35 am-

10:05 am

New Standards from the Wi-Fi Alliance

This session will introduce the new Wi-Fi CERTIFIED Miracast and Passpoint programs that offer new capabilities for Wi-Fi devices.  Wi-Fi CERTIFIED Miracast™ is a groundbreaking solution for seamlessly displaying video between devices, without cables or a network connection. Wi-Fi CERTIFIED Passpoint™ transforms the way users connect to Wi-Fi hotspot networks by making the process of finding and getting access to the right network seamless.

Tina Hanzlik - Marketing Manager, Wi-Fi Alliance

10:05 am-

10:45 am

Coffee Break - Sponsored by Samsung

Ballroom C, D & E & Pre-function - Tabletop Exhibits & Innovation Award Judging Room Open

Innovation Award Voting (Last Chance to Vote!)- Hoteliers & Consultants Only - Ballroom C

10:45 am-

11:35 am

CIO/CTO Leadership Panel

How do our industry's leaders view some of the key issues facing them today, such as security, data privacy, mobility, and bandwidth?  And what's the role of HTNG in their strategy?  Hear the view from the top, as key hotel IT leaders share their thoughts and address your questions!

Moderator:

John Burns - President, Hospitality Technology Consulting

Panelists:
Mike Blake - CIO, Hyatt Hotels
Peter Engel - CTO, Marcus Hotels & Resorts
Dan Kornick - SVP & CIO, Wyndham Hotel Group
Anand Rao - CIO, Shangri-La Hotels & Resorts

11:35 am-

11:50 am

Annual Award Ceremony

Winners of the 2012 Most Innovative Hospitality Technology will be announced.

11:50 am-

12:00 pm

Closing Remarks

Jim Peterson - President, HTNG; Senior Vice President, Information Resources, Marriott International
Douglas Rice - Executive Vice President & CEO, HTNG

12:00 pm-

1:00 pm

Lunch

Ballroom C, D & E & Prefunction