8:00 am - 6:30 pm

Registration Open - Entryway to Ballroom

7:00 pm - 10:00 pm

HTNG Anniversary Celebration - Sponsored by Amadeus - Carnivale Restaurant (702 West Fulton Market, Chicago, IL 60661) - Round trip bus transportation provided from Four Seasons Hotel starting at 6:00 pm. If you do not arrive in time to pick up your attendee name badge at the Hotel prior to the Anniversary Celebration, meet at the bus departure location on the Hotel ground level and you will receive a temporary attendee name badge at Carnivale Restaurant.

8:00 am - 8:00 pm

Registration Open - Entryway to Ballroom

Innovation Award Voting (Hoteliers & Consultants Only) - Ballroom C

9:00 am - 9:20 am

Welcome Remarks

Jim Peterson, President, HTNG (Senior Vice President, Enterprise Architecture, Marriott International)
Douglas Rice, Executive VP & CEO, HTNG

9:20 am - 10:10 am

Keynote Address: A New CIO’s View:  Making Technology Work at Marriott

Having just completed his first year as Executive Vice President & CIO of Marriott International, Bruce Hoffmeister will share his views on his role as an IT leader, his observations from his first year in the CIO seat, and on selling IT projects to the business and to the CFO.

Bruce Hoffmeister, Global Chief Information Officer, Marriott International

10:10 am - 10:40 am

Update on HTNG

This high-level overview will bring you up to date on HTNG's many activities designed to ease the burden on hotels buying technology while empowering vendors to succeed. Find out why HTNG continues to attract new members and retain current ones, and learn about some of our plans for the future.

Douglas Rice, Executive Vice President & CEO, HTNG

10:40 am - 11:25 am

Coffee Break - Sponsored by CICC - Pre-Assembly Area/State Room - Tabletop Exhibits Open

11:25 am - 12:15 pm

New Frontiers in Guest Entertainment Systems

Few areas of hotel technology are seeing more changes than entertainment systems. High definition early-window content replacing adult; reduced head-end footprint; interactive program guides; more channels; control via mobile apps; mobile device pairing via Airplay, DLNA, WiFi Direct; cloud content via NetFlix, Pandora. Where will it end? This session will help hotels navigate in this brave new world, where the only thing constant is change itself!

Moderator:
Brennan Gildersleeve, Director, Property Technology, Starwood Hotels & Resorts Worldwide

Panelists:
Fred Crespo, Director of Technology & Business Development, Samsung
Paul Johnson, Vice President of Product Management, LodgeNet Interactive Corp.
Vanessa Ogle, President/CEO, Enseo
Mike Olson, Vice President, Commercial Products & Vertical Markets, DirecTV
David Simpson, Executive Vice President, Video Propulsion

12:15 pm - 1:45 pm

Lunch - Seasons Room - 7th Floor - Tabletop Exhibits Open

1:45 pm - 2:35 pm

Keynote Address: In the Trenches of Hotel Sustainability

We’ve all heard the pitch: implementing sustainability in hotels (or anywhere) is a “win-win.” You save money, improve customer service, and protect the planet. Well, if that’s true, how come we’ve made so little progress? The short answer is that implementing energy efficiency and other environmental programs is less like surgery and more like trench warfare. It’s brutal, messy, sometimes a total failure, and occasionally embarrassing. But it can also be fun, and it’s certainly worthwhile for a range of important reasons. In this talk you’ll learn what it looks like to implement sustainable business practices (as well as what can go wrong) and get to understand why this work may be the one thing you can’t help but do.

Auden Schendler, Vice President of Sustainability, Aspen Skiing Company

Web link mentioned in Q&A session. Protect our Winters - http://protectourwinters.org/get-involved

2:35 pm - 3:20 pm

Coffee Break - Sponsored by Agilysys - Pre-Assembly Area/State Room - Tabletop Exhibits Open

3:20 pm - 4:10 pm

Workgroup Update:  Software Forum

Hear what HTNG's workgroups from this forum are doing to improve integration for customer profiles, event RFPs, payment security, folio detail data extraction, and guest-room device control and monitoring. There will also be some case studies of hotels using HTNG specifications to reduce complexity and cost of integration. The session highlight recent work and developments, but will also include a brief overview of prior work for the benefit of first-time attendees.

Yvette Vincent, Director of Applications, Delaware North Companies, Inc. (Co-chair, Software Forum)

4:10 pm - 5:00 pm

HTNG Vision:  10 Years Later

In 2002, HTNG was founded based on a vision that hoteliers and vendors could work together cooperatively to design and deliver next-generation solutions for hospitality, and unlock data that had previously been stored in silo systems that couldn't talk to each other.  As we celebrate our 10th anniversary, four of the original founders of HTNG will take the stage to look back on our original mission, to discuss its changing relevance over time, to comment on what we have - and have not - accomplished so far, and to give their views on where HTNG should go for the next 10 years.

Hosts:
Monika Nerger, CIO of Mandarin Oriental Hotel Group
Neil Schubert, Vice President of IT Strategy at Marriott International

Founders Panelists:
Ted Horner, Managing Director, E. Horner & Associates Pty. Ltd.
Jon Inge, President, Jon Inge & Associates
Nick Price, CEO, NetSys Technology
Douglas Rice, Executive Vice President & CEO, Hotel Technology Next Generation

5:00 pm - 7:00 pm

Cocktail Reception - Pre-Assembly Area/State Room - Tabletop Exhibits Open

7:00 pm -

Free Time

8:00 am - 5:00 pm

Registration Open - Entryway to Ballroom

8:00 am - 11:10 am

9:00 am - 9:55 am

Keynote Address: Hotel Technology:  The Long Term Perspective

How has technology involved in our industry over recent decades, and what can we learn from the successes and failures from that evolution? How will the macro trends that shape our industry interact with the rapid advances in technology over the next twenty years? What types of business models are likely to be most successful? In his first major conference speaking engagement since retiring as CIO/CTO of Mandarin Oriental Hotel Group, Nick Price will return for the 10th anniversary conference of HTNG, an organization he helped to found and shape.

Nick Price, CEO, NetSys

9:55 am - 10:25 am

Workgroup Update:  Infrastructure and Device Forum

Hear what HTNG's workgroups from this forum are doing to improve the options and cost of mobile phone coverage, guest-room device integration, remote controls, and wired and wireless infrastructure. The session highlight recent work and developments, but will also include a brief overview of prior work for the benefit of first-time attendees.

Co-Chairs:

Neil Schubert, Vice President, IT Strategy - Marriott International
Michael Zetterlund, CTO - R&D, Nordic Choice Hotels

Dayna Kully, Vice President, Hospitality Business Development, Enseo
David Heckaman, Vice President of Technology, Mandarin Oriental Hotel Group
David Jackson, Director of Enterprise Architecture, Omni Hotels
Bryan Steele, Founder and Managing Director, Jireh-Tek Ltd.
Dick Wagner, Director of Emerging Technologies, Marriott International

10:25 am - 11:10 am

Coffee Break - Sponsored by Crestron Electronics - Pre-Assembly Area/State Room - Tabletop Exhibits Open

Innovation Award Voting (Last Chance to Vote!)- Hoteliers & Consultants Only - Ballroom C

11:10 am - 11:55 am

Impact of Mobile Devices on the Hotel Wireless Network

Guests routinely bring two, three, or even more mobile devices into the hotel, and are using them not just for e-mail and web-browsing, but increasingly to stream entertainment programming and to run video-rich applications. This trend isn’t slowing down, and will have dramatic implications for the hotel’s wireless network infrastructure. Hear about the latest research into guest behaviour as well as expert forecasts of the future, and learn what you can do to prepare to meet your future guests’ expectations.

Tom Duke, CTO, iBAHN

11:55 am - 12:40 pm

Meeting Guests' Voice & Data Expectations:  Wired, Wireless, Cellular, and Beyond?

Hoteliers are already reeling trying to meet the traffic demands that today's guests are placing on their data networks. And almost everything about data communication is changing as waves of new mobile devices surge into hotels. What do hotels need to do to adapt and what's the downside of staying with the status quo? Are carriers a help or a hindrance as they try to offload traffic to hotels? What viable business models can hoteliers use to pay for the necessary investments? Is this the end of older communication technologies such as PBXs? This panel session will bring business issues into focus as it explores these questions and others related to changes that's taking place in guests' expectations for data communications.

Moderator:
Dayna Kully, VP, Hospitality Business Development, Enseo

Speakers:
Chris Farrar, Senior Analyst, Windrose Analytics
Russell Vest, Executive Director Business Development, ExteNet Systems, Inc.
Cathy Zatloukal, Principal, 5thGenWireless

12:40 pm - 1:55 pm

Lunch - Seasons Room - 7th Floor - Tabletop Exhibits Open

1:55 pm - 2:50 pm

Keynote Address: Make Social Media Rock in 2012

As the technologists in your company, you will eventually (if not already) be supporting social media activities from your marketers.  This session will arm you with insider knowledge, culled from doing business in North America as well as Asia, so that you can be prepared to handle the global social media revolution with the right technology and analytics best practices. Our keynote speaker, based in both Asia and the United States, is uniquely positioned to help you understand the social media phenomenon in both the West and the East.  With more Asians expected to travel in the upcoming years, he will compare and contrast the use of social media amongst the different segments in shaping purchase decisions.

Morris Sim, co-founder, Circos Brand Karma

2:50 pm - 3:00 pm

Annual Award Ceremony

Winners of the 2011 Most Innovative Hospitality Technology will be announced.

Jim Peterson, President, HTNG Board of Directors; Senior Vice President, Information Resources, Marriott International
Douglas Rice, Executive Vice President & CEO, Hotel Technology Next Generation

3:00 pm - 3:35 pm

Coffee Break - Pre-Assembly Area/State Room - Tabletop Exhibits Open

Vendor Advisory Council

HTNG’s newest governance entity, the Vendor Advisory Council, was formed in late 2011.  Council Chair, Ray Pawley will provide an update on their direction as they organize to better represent the needs of vendors in HTNG’s strategy and operations.

Ray Pawley, Director, Head of Global IT Sales, Amadeus

3:50 pm - 4:50 pm

Hotel IT Leadership Panel

How do our industry's leaders view some of the key issues facing them today, such as security, data privacy, mobility, and bandwidth?  And what's the role of HTNG in their strategy?  Hear the view from the top, as key hotel IT leaders share their thoughts and address your questions!

Moderator:
Neil Schubert, Vice President of IT Strategy at Marriott International

Panelists:

Mike Blake, Chief Information Officer, Hyatt Hotels & Resorts
Jane Durment, Chief Information Officer, Marcus Hotels & Resorts
Kevin Quinlivan, Chief Information Officer, Delaware North Companies
Markus Satterfield, Vice President, Chief Technology & Security Officer, Hilton Worldwide

4:50 pm - 5:00 pm

Closing Remarks